The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.
Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
Develop and maintain a deep technical knowledge of iManage products
Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
Bachelor’s degree in computer science or information technology related major required.
Advanced Knowledge of mobile connectivity solutions including Apple iOS application
Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
Working knowledge of SQL database technologies
MCSE, MCP or MCSA certification is highly desirable