1 job(s) at Sensical Services Ltd
Sensical Services Ltd
INTERVIEWS IMMEDIATELY - £30-35k neg.
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.