1 job(s) at International Students House
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.