Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. The Manager, AI Engineering - Agent Engineering manages a team of AI engineers responsible for designing, building, and operating AI agents that work directly with business partners You will partner closely with business and technology stakeholders to identify high-value opportunities, translate workflows into agent capabilities, and deliver production-grade systems with strong governance, observability, and responsible AI practices. Lead the end-to-end development of agentic systems: intent detection, planning, tool use, memory patterns, retrieval augmentation (RAG), and multi-step workflow orchestration. Define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns. Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments. Work directly with business partners to understand workflows, constraints, and success metrics; translate needs into agent roadmaps and well-defined requirements. Manage stakeholder expectations with clear communication, trade-offs, and transparent progress reporting Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate Continuously optimize performance across accuracy, safety, latency, and cost. Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products Collaborates with Business and IT leadership to execute and communicate organization's technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly Provide input on technology decisions, people management, and product features across all stages of product lifecycle Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders Drives forward increased technical upskilling across organization with education, programs, and metrics Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement Manages and leads adoption and migration of new and emerging technologies Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences Responsible for budget management and forecasting Manages production issues and off-hours support, communication, and coordination, as needed All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies 5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method Experience building systems with enterprise-grade security, reliability, and observability Preferred Qualifications- Education & Prior Job Experience Proven experience delivering production AI solutions with measurable business outcomes Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation methods Strong technical leadership, and extensive experience in Agile methodology-style leadership environment Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks Familiarity with enterprise governance practices: model/prompt approvals, audit logs, data classification, and risk controls. Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics Airline industry experience, including engineering / business processes and supporting technology Skills, Licenses & Certifications Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology Proven ability to handle multiple products/work streams and demands efficiently Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon Basic financial skills What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. The Manager, AI Engineering - Agent Engineering manages a team of AI engineers responsible for designing, building, and operating AI agents that work directly with business partners You will partner closely with business and technology stakeholders to identify high-value opportunities, translate workflows into agent capabilities, and deliver production-grade systems with strong governance, observability, and responsible AI practices. Lead the end-to-end development of agentic systems: intent detection, planning, tool use, memory patterns, retrieval augmentation (RAG), and multi-step workflow orchestration. Define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns. Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments. Work directly with business partners to understand workflows, constraints, and success metrics; translate needs into agent roadmaps and well-defined requirements. Manage stakeholder expectations with clear communication, trade-offs, and transparent progress reporting Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate Continuously optimize performance across accuracy, safety, latency, and cost. Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products Collaborates with Business and IT leadership to execute and communicate organization's technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly Provide input on technology decisions, people management, and product features across all stages of product lifecycle Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders Drives forward increased technical upskilling across organization with education, programs, and metrics Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement Manages and leads adoption and migration of new and emerging technologies Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences Responsible for budget management and forecasting Manages production issues and off-hours support, communication, and coordination, as needed All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies 5+ years in software engineering, AI engineering, or applied ML roles, with 3+ years leading engineering teams Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method Experience building systems with enterprise-grade security, reliability, and observability Preferred Qualifications- Education & Prior Job Experience Proven experience delivering production AI solutions with measurable business outcomes Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation methods Strong technical leadership, and extensive experience in Agile methodology-style leadership environment Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks Familiarity with enterprise governance practices: model/prompt approvals, audit logs, data classification, and risk controls. Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics Airline industry experience, including engineering / business processes and supporting technology Skills, Licenses & Certifications Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology Proven ability to handle multiple products/work streams and demands efficiently Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon Basic financial skills What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. IT Asset Management within the ITSM organization ensures that all technology assets-hardware, software, cloud, and OT-are accurately tracked, governed, and maintained throughout their lifecycle to support reliable service delivery and compliance. ITAM focuses on creating a trusted source of asset data by aligning inventories with discovery tools, CMDB structures, and operational processes, enabling better decision making, cost control, and risk reduction. This role emphasizes data integrity, platform reliability, and lifecycle enforcement by monitoring discovery pipelines, analyzing discrepancies, and engineering durable automation to resolve systemic issues. By partnering with engineering, cybersecurity, procurement, audit, and operations teams, ITAM enhances visibility into the technology estate, reduces risk, improves decision-making, and ensures assets effectively support business and IT objectives. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Serve as the subject-matter expert for systems such as ServiceNow CMDB, Tanium, Flexera, cloud provider APIs, and OT discovery platforms. Lead technical governance of enterprise asset discovery and CMDB data integrity across SAM and HAM domains Deploy, configure, and optimize infrastructure components (compute, storage, network, cloud services) that underpin ITAM/CMDB and discovery ecosystems. Develop, test, and document automation, scripts, and tooling that improve platform reliability, lifecycle management, and data quality while reducing manual processes. Architect resilient, scalable solutions including backup, disaster recovery, and failover patterns for mission critical platforms. Lead technical design for new infrastructure capabilities, integrations, and modernization initiatives across on prem, cloud, and hybrid environments. Conduct root cause analysis for infrastructure or data integrity issues and drive permanent remediation through design and engineering solutions. Establish and maintain platform observability through logging, monitoring, health checks, and validation workflows. Ensure infrastructure changes follow best practices for resiliency, security, supportability, and ITSM alignment. Evaluate vulnerabilities and operational weaknesses related to infrastructure and recommend mitigation strategies. Create and maintain detailed architecture diagrams, technical documentation, operational runbooks, and lifecycle standards. Guide engineering teams through infrastructure patterns, platform operations, DR design, and CMDB/asset related data flows. Champion reusability, standardization, and consistent architecture patterns across systems and integrations. Collaborate with cybersecurity, cloud engineering, audit, ITSM, and operations teams to deliver aligned, cross domain technical solutions. Provide technical leadership and mentorship, influencing design decisions and fostering engineering excellence across the organization. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Proficiency with the following technologies: Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps Cloud Providers such as Azure and AWS Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Experience working within Agile methodologies (e.g., SCRUM) and DevOps toolchains, including Continuous Integration and Continuous Deployment Ability to analyze complex infrastructure and data integrity problems and engineer durable technical solutions. Experience supporting enterprise ecosystems spanning Software Asset Management (SAM), Hardware Asset Management (HAM), CMDB governance, and discovery platforms. Flexera One modules including IT Asset Management (ITAM), IT Visibility (ITV), SaaS Manager, Licensing, Reporting, Data Collection, and Administration Agent and agentless discovery, beacon configuration, and integrations with Azure, SCCM, JAMF, VMware, Archer, and Tanium Business Intelligence & Reporting using dashboards, Power BI, GraphQL queries, and SQL-based ETL pipelines Experience with Tanium administration, including the Tanium Asset module, and automation workflows. Proficiency in data integration and automation using REST APIs, GraphQL, PowerShell, SQL, and Bash, including ETL pipeline design, agent deployment automation, and advanced troubleshooting of discovery agents, beacon logs, and data collection processes. Experience with Dynatrace or equivalent monitoring tools in high-availability environments. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. IT Asset Management within the ITSM organization ensures that all technology assets-hardware, software, cloud, and OT-are accurately tracked, governed, and maintained throughout their lifecycle to support reliable service delivery and compliance. ITAM focuses on creating a trusted source of asset data by aligning inventories with discovery tools, CMDB structures, and operational processes, enabling better decision making, cost control, and risk reduction. This role emphasizes data integrity, platform reliability, and lifecycle enforcement by monitoring discovery pipelines, analyzing discrepancies, and engineering durable automation to resolve systemic issues. By partnering with engineering, cybersecurity, procurement, audit, and operations teams, ITAM enhances visibility into the technology estate, reduces risk, improves decision-making, and ensures assets effectively support business and IT objectives. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Serve as the subject-matter expert for systems such as ServiceNow CMDB, Tanium, Flexera, cloud provider APIs, and OT discovery platforms. Lead technical governance of enterprise asset discovery and CMDB data integrity across SAM and HAM domains Deploy, configure, and optimize infrastructure components (compute, storage, network, cloud services) that underpin ITAM/CMDB and discovery ecosystems. Develop, test, and document automation, scripts, and tooling that improve platform reliability, lifecycle management, and data quality while reducing manual processes. Architect resilient, scalable solutions including backup, disaster recovery, and failover patterns for mission critical platforms. Lead technical design for new infrastructure capabilities, integrations, and modernization initiatives across on prem, cloud, and hybrid environments. Conduct root cause analysis for infrastructure or data integrity issues and drive permanent remediation through design and engineering solutions. Establish and maintain platform observability through logging, monitoring, health checks, and validation workflows. Ensure infrastructure changes follow best practices for resiliency, security, supportability, and ITSM alignment. Evaluate vulnerabilities and operational weaknesses related to infrastructure and recommend mitigation strategies. Create and maintain detailed architecture diagrams, technical documentation, operational runbooks, and lifecycle standards. Guide engineering teams through infrastructure patterns, platform operations, DR design, and CMDB/asset related data flows. Champion reusability, standardization, and consistent architecture patterns across systems and integrations. Collaborate with cybersecurity, cloud engineering, audit, ITSM, and operations teams to deliver aligned, cross domain technical solutions. Provide technical leadership and mentorship, influencing design decisions and fostering engineering excellence across the organization. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Proficiency with the following technologies: Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps Cloud Providers such as Azure and AWS Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Experience working within Agile methodologies (e.g., SCRUM) and DevOps toolchains, including Continuous Integration and Continuous Deployment Ability to analyze complex infrastructure and data integrity problems and engineer durable technical solutions. Experience supporting enterprise ecosystems spanning Software Asset Management (SAM), Hardware Asset Management (HAM), CMDB governance, and discovery platforms. Flexera One modules including IT Asset Management (ITAM), IT Visibility (ITV), SaaS Manager, Licensing, Reporting, Data Collection, and Administration Agent and agentless discovery, beacon configuration, and integrations with Azure, SCCM, JAMF, VMware, Archer, and Tanium Business Intelligence & Reporting using dashboards, Power BI, GraphQL queries, and SQL-based ETL pipelines Experience with Tanium administration, including the Tanium Asset module, and automation workflows. Proficiency in data integration and automation using REST APIs, GraphQL, PowerShell, SQL, and Bash, including ETL pipeline design, agent deployment automation, and advanced troubleshooting of discovery agents, beacon logs, and data collection processes. Experience with Dynatrace or equivalent monitoring tools in high-availability environments. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology team within the Information Technology Division. This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Oversees and contributes to the technical approach of application design Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture Escalates technical issues when needed to keep project on track and minimize risk Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk). Provides technical assistance and feedback, as needed, related to the M&E application and its architecture Consults and advises resources for related application architecture and infrastructure services and technologies Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability Influences and empowers team members for growth and independence Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 8 years of development experience in COBOL, IMS DB/DC 5 years architectural and design experience Preferred Qualifications - Education & Prior Job Experience Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of technical or team leadership experience Airline industry experience Skills, Licenses, and Certifications Proven ability to build strong and sustainable relationships with internal and external stakeholders, including engineering, platform, AI, and operational partners Hands-on experience architecting and delivering AI enabled and cloud-native systems across hybrid computing environments, with proven capability in establishing conceptual strategy and technical direction Proficient in Agile, SDD (Spec Driven Development), and modern AI-augmented SDLC methodologies Proficient in application, data, integration, and AI architecture, including agentic workflow design, model integration, and API-first patterns Deep knowledge of event-driven architecture, cloud integration, and modernization from legacy IBM MQ/IIB/SOA to scalable, distributed platforms Significant experience in requirements analysis and specification development, with a strong understanding of AI-assisted development workflows, testing methodologies, and quality gates Experience leading technical architecture across complex, mission-critical operational domains with emphasis on resiliency, observability, and AI-enabled automation Ability to effectively lead and support modernization, change, and continuous improvement in a fast-paced, AI-driven engineering environment Ability to manage large architecture workloads across multiple programs, AI workflows, technical initiatives, and ad hoc requests while maintaining high responsiveness and follow-through Strong understanding of enterprise application environments, integration ecosystems, and AI orchestration components-and how they interact within end-to-end implementation processes What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology team within the Information Technology Division. This position is a senior technical role on a highly skilled and experienced team providing technical application design and leadership services. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Oversees and contributes to the technical approach of application design Collaborates with developers to guide the architecture approach for the Functional and Technical Design; reviews, revises, and approves the content of these design documents Creates required documents to support technical application architecture, vision, strategy, standards, policies, and presentations Continually contributes technical input and responses in meetings and discussions in order to support the best application architecture Escalates technical issues when needed to keep project on track and minimize risk Creates, maintains, and communicates application architecture standards and procedures related to design, development, and other associated activities Reviews Business Requirements documents and where applicable, offers alternative best-practice solutions prior to start of design Reviews source code changes and/or unit test cases when applicable (i.e. where design, coding or project can involve high risk). Provides technical assistance and feedback, as needed, related to the M&E application and its architecture Consults and advises resources for related application architecture and infrastructure services and technologies Applies appropriate technology to reduce costs and/or improve productivity resulting in value to the company Maintains an effective approach on problem solving, multi-tasking, coordinating, and scheduling in accordance with stated goals to ensure visibility and predictability Influences and empowers team members for growth and independence Consistently demonstrates a positive, professional, leadership attitude and frame of mind when working with and communicating with others All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 8 years of development experience in COBOL, IMS DB/DC 5 years architectural and design experience Preferred Qualifications - Education & Prior Job Experience Master's in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of technical or team leadership experience Airline industry experience Skills, Licenses, and Certifications Proven ability to build strong and sustainable relationships with internal and external stakeholders, including engineering, platform, AI, and operational partners Hands-on experience architecting and delivering AI enabled and cloud-native systems across hybrid computing environments, with proven capability in establishing conceptual strategy and technical direction Proficient in Agile, SDD (Spec Driven Development), and modern AI-augmented SDLC methodologies Proficient in application, data, integration, and AI architecture, including agentic workflow design, model integration, and API-first patterns Deep knowledge of event-driven architecture, cloud integration, and modernization from legacy IBM MQ/IIB/SOA to scalable, distributed platforms Significant experience in requirements analysis and specification development, with a strong understanding of AI-assisted development workflows, testing methodologies, and quality gates Experience leading technical architecture across complex, mission-critical operational domains with emphasis on resiliency, observability, and AI-enabled automation Ability to effectively lead and support modernization, change, and continuous improvement in a fast-paced, AI-driven engineering environment Ability to manage large architecture workloads across multiple programs, AI workflows, technical initiatives, and ad hoc requests while maintaining high responsiveness and follow-through Strong understanding of enterprise application environments, integration ecosystems, and AI orchestration components-and how they interact within end-to-end implementation processes What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, PostgreSQL, MongoDB Cloud-based development: Cloud Foundry Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular/React JS, Ext JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, PostgreSQL, MongoDB Cloud-based development: Cloud Foundry Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular/React JS, Ext JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is within the American Airlines Credit Union. This senior leveled role is responsible for providing operational support for the Credit Union's Information Security Department. What you'll do Audit and monitor production system logs for unauthorized transactions and intrusions Assist in performing security risk assessments and disaster recovery/business continuity planning Assist in the development, implementation, and ongoing administration of the company's information security policies, procedures, guidelines and related documentation Provide analysis and recommendations for information security configuration to IT Project Managers Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues Promote security awareness programs within the company (i.e., phishing and employee engagement in the program) Provide detailed verbal and written communication to management and peers Lead projects to install new security applications and technologies Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software Collaborate and maintain relationships with various departments across the organization Manage end-user permissions, ensuring least privilege policies are followed Provide elevated level support for the Technology Service Desk Work tickets in the servicing queue, routing them to the appropriate team for follow-up, if necessary Maintain knowledge with emerging technologies and advancements within Information Security The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Senior Analyst additional responsibilites: Identify emerging threats and oversee threat hunting, including phishing detection and response Lead ongoing threat and vulnerability assessments and testing of information security controls Identify and assess security risks and vulnerabilities, and develop migration strategies Identify, evaluate and define new system security requirements and lead information security reviews Design computer security architecture and develop detailed cybersecurity designs Prepare and document standard operating procedures and protocols All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in computer science, management information systems or related field, or seven years of equivalent progressive experience Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Business or an IT discipline from an accredited University, plus three or more years of information security experience Industry certification such as; CISSP, MCITP, CISA, MCSE, or GIAC Experience with networking and communication techniques including WANs, LANs, Internet, Intranets, and protocols such as TCP, UDP, and IPSEC Security experience with networking technologies including, but not limited to: routers, switches and firewalls Experience as a subject matter expert in at least two technology-related disciplines; intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc. Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to create and analyze system logs and network traffic captures from a security perspective; including anomalous traffic, intrusions, elimination of false positives, and recommendations for event tuning, using appropriate tools Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc. Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team Ability to manage competing priorities and meet deadlines Ability to be on-call 24/7 and willingness to work flexible shifts Ability to travel as required Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations Ability to follow process documentation Ability to demonstrate information security concepts Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is within the American Airlines Credit Union. This senior leveled role is responsible for providing operational support for the Credit Union's Information Security Department. What you'll do Audit and monitor production system logs for unauthorized transactions and intrusions Assist in performing security risk assessments and disaster recovery/business continuity planning Assist in the development, implementation, and ongoing administration of the company's information security policies, procedures, guidelines and related documentation Provide analysis and recommendations for information security configuration to IT Project Managers Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues Promote security awareness programs within the company (i.e., phishing and employee engagement in the program) Provide detailed verbal and written communication to management and peers Lead projects to install new security applications and technologies Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software Collaborate and maintain relationships with various departments across the organization Manage end-user permissions, ensuring least privilege policies are followed Provide elevated level support for the Technology Service Desk Work tickets in the servicing queue, routing them to the appropriate team for follow-up, if necessary Maintain knowledge with emerging technologies and advancements within Information Security The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Senior Analyst additional responsibilites: Identify emerging threats and oversee threat hunting, including phishing detection and response Lead ongoing threat and vulnerability assessments and testing of information security controls Identify and assess security risks and vulnerabilities, and develop migration strategies Identify, evaluate and define new system security requirements and lead information security reviews Design computer security architecture and develop detailed cybersecurity designs Prepare and document standard operating procedures and protocols All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in computer science, management information systems or related field, or seven years of equivalent progressive experience Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Business or an IT discipline from an accredited University, plus three or more years of information security experience Industry certification such as; CISSP, MCITP, CISA, MCSE, or GIAC Experience with networking and communication techniques including WANs, LANs, Internet, Intranets, and protocols such as TCP, UDP, and IPSEC Security experience with networking technologies including, but not limited to: routers, switches and firewalls Experience as a subject matter expert in at least two technology-related disciplines; intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc. Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to create and analyze system logs and network traffic captures from a security perspective; including anomalous traffic, intrusions, elimination of false positives, and recommendations for event tuning, using appropriate tools Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc. Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team Ability to manage competing priorities and meet deadlines Ability to be on-call 24/7 and willingness to work flexible shifts Ability to travel as required Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations Ability to follow process documentation Ability to demonstrate information security concepts Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Delivers high quality work and coaches team members on technical craftsmanship Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems Thoughtfully evaluates technical risks and guides toward practical prevention strategies Consistently works across teams to break down silos and resolve problems collaboratively Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations Clearly translates technical strategy into implementable componentry within the context of the relevant business area Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence Mentors individuals on teams across their span of influence Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 8+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Proficiency with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript Frameworks: Spring/SpringBoot, FastAPI Front End Technologies: Angular/React Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers such as Azure and AWS Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases Ability to work through others by cooperatively sharing responsibilities Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward. Proficiency in object-oriented design techniques and principles Proficiency in Agile methodologies, such as SCRUM Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Delivers high quality work and coaches team members on technical craftsmanship Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems Thoughtfully evaluates technical risks and guides toward practical prevention strategies Consistently works across teams to break down silos and resolve problems collaboratively Builds and maintains strong relationships with engineering and product leaders as well as key vendors across span of influence to capitalize on synergies within related organizations Clearly translates technical strategy into implementable componentry within the context of the relevant business area Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence Mentors individuals on teams across their span of influence Ensures teams across their span of influence are directionally aligned on the engineering strategy of their product domain and leads cross-team efforts that advance and influence organizational strategy All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 8+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Proficiency with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript Frameworks: Spring/SpringBoot, FastAPI Front End Technologies: Angular/React Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers such as Azure and AWS Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases Ability to work through others by cooperatively sharing responsibilities Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward. Proficiency in object-oriented design techniques and principles Proficiency in Agile methodologies, such as SCRUM Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Perform operations support duties in rotation with the team Travel as necessary, up to 10% All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of experience designing, developing, and implementing large-scale solutions in production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Development in, Administration & support experience in Teradata and MongoDB BI Analytics Tool Stack - Cognos, Tableau, Power BI, and Grafana. Administration skills on any of these platforms is a plus. 5 years of full Software Development Life Cycle (SDLC) experience Skills, Licenses & Certifications 2+ years data analytics experience using SQL 2+ years of Business Intelligence experience (Cognos, Tableau, PowerBI) connecting and working with data in data lake (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Functions, ADX, ASA, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, and Power BI. 2+ years experience in Scripting using Python or Spark Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: Microsoft technologies: Azure DevOps (ADO), Visual Studio, C#, MSSQL Studio Database and 1frameworks: MS-SQL, mySQL, PostgreSQL, Object/Relational Mapping, Data Modeling & Design, Query performance tuning Cloud-based development: Azure, Azure CLI, Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: .NET Framework 4.n, .Net Core Front-end: MVC, Angular, CSS, jQuery, HTML5 Build/deployment tools: GIT/GHE, NuGet, ADO, TFS Other Dev Ops Toolchain: Terraform, Selenium, Sauce Labs, Slack, GitHub, GitHub Actions, YAML Other: Powershell, JavaScript, Python Monitoring & Alerting Tools - Dynatrace, Moogsoft, New Relic Proficiency in object-oriented design techniques and principles Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Perform operations support duties in rotation with the team Travel as necessary, up to 10% All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of experience designing, developing, and implementing large-scale solutions in production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Development in, Administration & support experience in Teradata and MongoDB BI Analytics Tool Stack - Cognos, Tableau, Power BI, and Grafana. Administration skills on any of these platforms is a plus. 5 years of full Software Development Life Cycle (SDLC) experience Skills, Licenses & Certifications 2+ years data analytics experience using SQL 2+ years of Business Intelligence experience (Cognos, Tableau, PowerBI) connecting and working with data in data lake (prefer Microsoft Azure) including Azure EventHub, Azure Data Factory, Azure Functions, ADX, ASA, Azure Databricks, Azure DevOps, Azure Blob Storage, Azure Data Lake, and Power BI. 2+ years experience in Scripting using Python or Spark Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: Microsoft technologies: Azure DevOps (ADO), Visual Studio, C#, MSSQL Studio Database and 1frameworks: MS-SQL, mySQL, PostgreSQL, Object/Relational Mapping, Data Modeling & Design, Query performance tuning Cloud-based development: Azure, Azure CLI, Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: .NET Framework 4.n, .Net Core Front-end: MVC, Angular, CSS, jQuery, HTML5 Build/deployment tools: GIT/GHE, NuGet, ADO, TFS Other Dev Ops Toolchain: Terraform, Selenium, Sauce Labs, Slack, GitHub, GitHub Actions, YAML Other: Powershell, JavaScript, Python Monitoring & Alerting Tools - Dynatrace, Moogsoft, New Relic Proficiency in object-oriented design techniques and principles Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This role serves as a key owner to develop, implement, and manage airport lounge and inflight menus. The position is responsible for driving innovation, ensuring operational readiness, and enhancing the customer experience through thoughtful menu design and execution in both the lounges and inflight. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers dining experiences. This job is a member of the Customer Experience group. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Own the end to end customer experience strategy for airport lounges and inflight dining, overseeing menus, beverage programs, and service policies across Admirals Club , Flagship Dining, and all inflight cabins to elevate the American Airlines premium proposition. Utilize a data driven approach to all decision making and generate innovative solutions based on customer feedback to elevate the customer experience. Monitor and report on the competitive landscape to ensure offerings remain aligned with or exceed industry standards. Collaborate with internal and external partners, including catering partner design chefs, suppliers, and Premium Guest Services team to develop new and existing menu concepts and recipes. Own culinary development program management and create customer focused solutions. Lead presentations with internal leaders, catering partners and suppliers for redesigns, product changes, menu launches and customer experience initiatives. Liaison between all stakeholders (Premium Guest Services, Catering Operations, Distributors, Finance, Airports, Procurement, Service Delivery, Suppliers, etc.) to ensure seamless execution of current and new menus. Manage internal menu specifications, customer-facing content, and other administrative tasks. Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement. Investigate product and menu-related issues and support the development and solution implementation. Interface with all levels of management within American Airlines and with external suppliers. Develop and deliver high-impact presentations to support strategic decisions and business initiatives. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Undergraduate degree, or equivalent hospitality experience 3 + years' experience in culinary design, front of the house or menu development and execution 3+ years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams Ability to travel internationally and domestically as needed Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills Preferred Qualifications- Education & Prior Job Experience Knowledge of market / industry trends related to food & beverage High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint Ability to adapt and understand software and systems Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills Ability to identify and drive creative product and marketing solutions while operating within a budget Ability to develop and present recommended communication plans and interact effectively with various levels of management Strong communication and collaboration experience Self-starter with great attention to detail Ability to build, develop and maintain key relationships and partnerships in a team environment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This role serves as a key owner to develop, implement, and manage airport lounge and inflight menus. The position is responsible for driving innovation, ensuring operational readiness, and enhancing the customer experience through thoughtful menu design and execution in both the lounges and inflight. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers dining experiences. This job is a member of the Customer Experience group. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Own the end to end customer experience strategy for airport lounges and inflight dining, overseeing menus, beverage programs, and service policies across Admirals Club , Flagship Dining, and all inflight cabins to elevate the American Airlines premium proposition. Utilize a data driven approach to all decision making and generate innovative solutions based on customer feedback to elevate the customer experience. Monitor and report on the competitive landscape to ensure offerings remain aligned with or exceed industry standards. Collaborate with internal and external partners, including catering partner design chefs, suppliers, and Premium Guest Services team to develop new and existing menu concepts and recipes. Own culinary development program management and create customer focused solutions. Lead presentations with internal leaders, catering partners and suppliers for redesigns, product changes, menu launches and customer experience initiatives. Liaison between all stakeholders (Premium Guest Services, Catering Operations, Distributors, Finance, Airports, Procurement, Service Delivery, Suppliers, etc.) to ensure seamless execution of current and new menus. Manage internal menu specifications, customer-facing content, and other administrative tasks. Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement. Investigate product and menu-related issues and support the development and solution implementation. Interface with all levels of management within American Airlines and with external suppliers. Develop and deliver high-impact presentations to support strategic decisions and business initiatives. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Undergraduate degree, or equivalent hospitality experience 3 + years' experience in culinary design, front of the house or menu development and execution 3+ years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams Ability to travel internationally and domestically as needed Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills Preferred Qualifications- Education & Prior Job Experience Knowledge of market / industry trends related to food & beverage High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint Ability to adapt and understand software and systems Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills Ability to identify and drive creative product and marketing solutions while operating within a budget Ability to develop and present recommended communication plans and interact effectively with various levels of management Strong communication and collaboration experience Self-starter with great attention to detail Ability to build, develop and maintain key relationships and partnerships in a team environment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Airport Innovation team within the Custom Experience Division. In this position, you'll shape the future of the travel experience by helping define the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance. This role thrives on ambiguity-you'll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Lead early stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on recommended solution paths (technology, process, or operational change) before development begins. Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership's attention Coordinates with other Product team members to manage product dependencies and increments of value Performs continuous product discovery and offers valuable solutions that align to Product OKRs Understands the budgetary implications, related organizational constraints in factoring areas of focus Uses data to define baselines, measure outcomes, share insights, order backlog items, etc. Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases Practices agility in discovering and delivering value continuously All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience Preferred Qualifications- Education & Prior Job Experience Experience determining Product Market fit and defining a Go-to-Market strategy Demonstrate familiarity with Agile Product Management tools Skills, Licenses & Certifications Relevant certifications in Product Management/Product Delivery field Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
04/23/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Airport Innovation team within the Custom Experience Division. In this position, you'll shape the future of the travel experience by helping define the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance. This role thrives on ambiguity-you'll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Lead early stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on recommended solution paths (technology, process, or operational change) before development begins. Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership's attention Coordinates with other Product team members to manage product dependencies and increments of value Performs continuous product discovery and offers valuable solutions that align to Product OKRs Understands the budgetary implications, related organizational constraints in factoring areas of focus Uses data to define baselines, measure outcomes, share insights, order backlog items, etc. Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases Practices agility in discovering and delivering value continuously All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience Preferred Qualifications- Education & Prior Job Experience Experience determining Product Market fit and defining a Go-to-Market strategy Demonstrate familiarity with Agile Product Management tools Skills, Licenses & Certifications Relevant certifications in Product Management/Product Delivery field Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.