CapGemini

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. The Workflow Optimization Consultant is responsible for driving operational efficiency across the Digital Workplace organization and supporting process optimization needs across the broader enterprise. This role's primary focus is to partner with Digital Workplace leaders to analyze, redesign, and modernize workflows-embedding an AI first mindset and identifying where AI and automation can meaningfully improve performance. As a secondary focus, this role also partners with any business unit seeking to optimize processes using Modern Work tools such as Microsoft Copilot, Copilot Studio, and the Power Platform. This is a consultative role-not a developer role. The analyst does not build AI copilots or automations. Instead, they identify opportunities, redesign workflows for AI enablement, and support the adoption of intelligent, simplified operational processes. The ideal candidate is a strategic thinker with deep process expertise, strong analytical skills, and the ability to use AI tools within their own work to accelerate analysis, documentation, and insights. Responsibilities Use AI tools-including Microsoft Copilot-to accelerate the analysis, documentation, and visualization of current state processes. Design simplified future state workflows that integrate AI assisted steps, digital enablement, and automation potential. Secondary Focus: Partner with Business Units Across the Enterprise Serve as a consultative resource to departments seeking to streamline their operations. Help business units identify opportunities to improve workflows using: Microsoft 365 Copilot Copilot Studio Power Automate Power Apps Power BI Translate business needs into conceptual solution outlines and value cases for teams who will implement them. Process Analysis & Documentation Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations. Analyze ticket data, performance trends, and workflow metrics to identify high value opportunities for optimization and automation. Maintain clear, accurate, and AI enhanced process documentation. Use Lean, Six Sigma, and continuous improvement frameworks-augmented by AI insights-to redesign workflows. Ensure changes adhere to ITIL best practices and operational readiness (Cross Functional Partnership & Change Enablement). Define KPIs and success criteria for each improvement. Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas. Requirements Experience working in a Digital Workplace, End User Computing, IT service, or enterprise operations environment. Experience supporting or enabling AI and automation initiatives (is a plus). Expertise in process mapping, workflow analysis, and journey mapping. Experience with Lean, Six Sigma, and other platforms, for continuous improvement methodologies. Functional understanding of: Microsoft 365 Copilot Copilot Studio Power Automate, Power Apps, Power BI Microsoft 365 productivity tools ServiceNow or Jira Service Management. Ability to analyze operational performance using Excel or Power BI. Excellent facilitator and communicator. Strong influencing and consultative skills. Benefits Competitive salary and performance based bonuses Comprehensive benefits package Home Office model Career development and training opportunities Flexible work arrangements (remote and/or office based) Dynamic and inclusive work culture within a globally known group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group earned €22.5 billion in revenues in 2023.

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. The IT Change Management Specialist is responsible for driving risk mitigation throughout the change management lifecycle. This role focuses on analyzing proposed and implemented changes to IT infrastructure, evaluating system dependencies, and forecasting/determining stakeholder impact. Drives continual improvements within change management operations and ensures each change is executed with minimal risk to business operations. Key Responsibilities Conduct risk assessments for each change request by evaluating technical complexity, system dependencies, and potential impacts on business processes and stakeholders Develop, document, and validate robust implementation and rollback plans to prepare for potential failure scenarios Lead Change Advisory Board (CAB) sessions, providing expert insight on risk factors and mitigation strategies for proposed changes Communicate change details, risk considerations, and contingency plans to all impacted parties and decision-makers Collaborate with infrastructure and application teams to analyze cross-system dependencies and ensure comprehensive risk coverage Oversee testing and validation processes to confirm that changes meet requirements and do not introduce new vulnerabilities Maintain thorough standard operating procedure documentation of change risk assessments, decisions, and outcomes for audit and continuous improvement purposes Utilize data analytics to identify trends, measure performance, and provide actionable insights for continuous improvement Requirements 4-6 years of experience in a similar role Full English Fluency BS in Computer Science or similar Experience in regulated industries (e.g., insurance, finance, healthcare) is Desirable Risk Mitigation, documentation experience Technical & Business Skills ServiceNow - Entry Level (1-3 Years) MUST or equivalent (Change module, incident and problem module - Ideal) - Similar tools: Remedy, Cherwell, Ivanti, Jira (Atlassian)SysAid ITIL Foundations - Entry Level - Desirable Technical Analysis - Intermediate IT Change Management - Intermediate SharePoint - Entry Level (1-3 Years) Rally - Entry Level (1-3 Years) Competencies Exceptional analytical skills with the ability to dissect complex technical environments and anticipate potential risks. Strong written and verbal communication skills for conveying risk-related information to technical and non-technical audiences. Demonstrated ability to coordinate across multiple teams and manage multiple priorities under tight deadlines. Proficiency in developing training and documentation related to risk mitigation in change management processes Benefits Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one of the largest Insurance Groups in the world. What to expect on your journey with us A solid and innovative company with a strong market presence A dynamic, diverse, and multicultural work environment Leaders with deep market knowledge and strategic vision Continuous learning and development Main Responsibilities Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation Design, develop, and implement automations with MS Power Platform, generative AI models and algorithms. Manage Production Incidents and Problems effectively Drive towards meeting and exceeding ITSM KPIs based on the organization's strategic goals Foster an inclusive work environment and promote our company culture What You'll Accomplish Keep the ITSM team ahead of the curve by implementing automation solutions Continuously improve system uptime and reduce mean time to recovery (MTTR) Protect the stability and performance of production applications Work with a cohesive and effective team of IT professionals committed to service delivery Requirements At least 7 years of experience in a similar role. Bachelor's degree in computer science, engineering, mathematics, or related discipline preferred OR equivalent experience Full English Fluency 1 to 3 years of experience in AI development 3 to 5 years of experience in machine learning Technical & Business Skills Gen AI Agents (Must) Proficiency in programming languages like Python, Java, TensorFlow, PyTorch, and 1 additionally within Machine Learning (Must) Hands-on experience in AI development, data analysis, and machine learning techniques. (AI Models) (Must) Proficiency in Power Apps, Power BI, Power Automate, and Power Virtual Agents (optional) Experience in REST API development, NoSQL database design, and RDBMS design and optimizations Soft Skills Problem-solving/Analytical Skills Process Improvement Focus Communication Skills: Excellent verbal and written communication, including emails, reports, presentations, etc. Ability to calmly focus a group of resources on tasks required to recover business services during downtime Benefits Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

A leading global tech consultancy in Mexico is seeking a professional with over 7 years of experience in automation and AI development. The successful candidate will implement solutions using MS Power Platform, manage production incidents, and ensure ITSM KPIs are met. Strong knowledge in programming languages such as Python and Java, as well as machine learning experience, is essential. Competitive compensation, comprehensive benefits, and flexible work arrangements are offered.

A leading technology consulting firm in Seattle is seeking a Data Scientist / ML Engineer. You will be responsible for developing and implementing AI-assisted marketing analytics solutions to meet customer needs. This role requires strong knowledge of various ML algorithms and collaboration with multi-functional teams to deliver innovative solutions that drive business growth and enhance customer engagement. Join us to shape the future with your expertise.

Overview Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Description About the job you're consideringThe Data Scientist / ML Engineer will demonstrate excellent knowledge of ML algorithms (e.g., Linear Regression, Logistic Regression, Clustering/Segmentation, Decision Tree, Random Forest, GBM, DNN, Naive Bayes, Support Vector Machine, etc.) to lead efforts, teams, projects, and engage with customers.About the Role Responsible for developing and implementing AI-assisted marketing analytics solutions that address customer needs using data science and machine learning. Work closely with multi-functional teams to deliver innovative solutions that drive business growth and improve customer engagement. Job Description - Grade SpecificYour Roles & Responsibilities

A global technology consulting firm is seeking a Principal ServiceNow Business Analyst SME HRSD in New York. This role involves collaborating with stakeholders to gather and analyze requirements, maintain documentation, and support the implementation of ServiceNow solutions. Required qualifications include a Bachelor's degree in a relevant field and over 3 years of experience in ServiceNow, specifically within the HRSD module. The position offers competitive compensation and a comprehensive benefits package.

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville# Principal ServiceNow Business Analyst SME HRSDChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Job DescriptionOur Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module. Requirements Key Responsibilities Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area. Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications related to the HRSD module. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. Preferred Qualifications Experience