The Mix
The lives of young people today are more complex and connected than ever before. That’s why The Mix provides help via a unique multi-channel service, offering support to young people under 25 though the digital, social and mobile channels they turn to first. No other youth support charity works exclusively in this virtual space or has our scale and breadth. We reach 2 million young people every year, and this number is growing. Traffic to our services has increased by 33% on our helpline and by 38% on our website in just the last 12 months alone. We work with young people from every corner of the UK and from every background. Whatever challenge a young person is facing, we are here to help them, 24 hours a day, 365 days a year.
Overview of Support Services
The Mix is a multi-channel support service for young people under 25 driven by their participation and volunteering. Our services include:
Information – Over 2,000 articles and videos developed with young people and experts covering everything in a young person’s life including mental and physical health, sex & relationships, housing, drugs, family issues and money.
Peer communities– An online moderated peer community designed to help young people to work through issues and support resilience.
Group chat – A nightly moderated live chat groups where young people receive support from their peers.
Telephone helpline – A freephone telephone & web chat helpline open from 11am to 11pm offering listening support, information and onward access to specialist services.
Counselling – A free telephone counselling service offering sessions to support the psychological health and wellbeing of young people
Support apps – Specialist support apps such as Stressheads designed to help young people deal with the causes of stress.
Local hubs – Tailored local outreach around mental health launched in conjunction with Clinical Commissioning Groups in East London.