Amazon

Amazon is seeking an IT Support Engineer I to keep our retail and operations technologies running smoothly. In this onsite role, you will provide hands-on support for workstations, scanners, printers, and networked devices across a fast-paced operations environment. You will diagnose and resolve hardware, software, and connectivity issues, manage tickets, and document solutions while following security and change management standards. Partnering with operations and engineering teams, you'll support technology rollouts and continuous improvement, gaining exposure to large-scale, cutting-edge systems that power Amazon's global retail business. Responsibilities Provide frontline technical support for onsite operations and retail technologies, including workstations, devices, and networking equipment Troubleshoot hardware, software, and connectivity issues to minimize downtime and keep fulfillment and retail operations running smoothly Install, configure, and maintain IT equipment, following Amazon standards and security best practices Monitor ticket queues, prioritize incidents, and document resolutions in tracking systems Collaborate with operations and engineering teams to support new technology rollouts and process improvements Escalate complex issues to senior engineers while maintaining clear, timely communication with stakeholders Maintain inventory and perform routine checks to ensure systems, peripherals, and cabling remain reliable and compliant Follow change management and incident response procedures in a fast-paced, 24/7 environment Required Skills Hardware troubleshooting Windows OS administration Basic Linux/mac OS familiarity TCP/IP networking and Wi-Fi support Active Directory and user account management Ticketing systems (e.g., Service Now, Jira) Scripting or automation basics (e.g., Power Shell) Endpoint imaging and deployment tools Peripheral and barcode/RF scanner support Documentation and incident management

Amazon is seeking a Senior Automation Engineer to lead design, optimization, and reliability of automated material handling systems across our Transportation & Logistics network. In this Engineering, Maintenance & Asset Management role, you'll own PLC/SCADA controls, drive root-cause analysis, and deliver high-uptime, high-throughput operations. You'll partner with cross-functional teams to scale cutting-edge automation, implement data-driven improvements, and ensure safety and compliance. Join a customer-obsessed, fast-moving environment where you'll solve global-scale problems and grow your technical and leadership impact. Responsibilities Design, program, and optimize automated material handling systems in transportation and logistics facilities Lead root-cause analysis and implement corrective actions to improve system reliability and uptime Develop and maintain PLC, SCADA, and industrial control system standards and documentation Collaborate with Operations, Maintenance, and Asset Management to plan upgrades and new deployments Manage automation projects from concept through commissioning, including vendor coordination Implement preventive and predictive maintenance strategies for automated equipment Ensure compliance with safety, electrical, and cybersecurity standards for control systems Analyze performance data to drive continuous improvement in throughput and cost Provide technical mentorship to engineers and technicians on automation best practices Support 24/7 operations with escalation coverage for critical automation issues Required Skills PLC programming (Allen-Bradley/Siemens) SCADA/HMI development Industrial networking (Ether Net/IP, Profinet) Robotics and motion control Material handling systems (conveyors, sorters, AS/RS) Control system design and troubleshooting Data analysis and system performance optimization Industrial safety standards (e.g., NFPA 70 E, OSHA) Project management for automation initiatives CMMS and maintenance planning

Amazon is seeking an IT Support Associate II to deliver reliable, high-quality technical support for our fast-paced retail operations. In this role, you will provide Tier 2 support for laptops, desktops, mobile devices, and peripherals, troubleshoot hardware, software, and network issues, and manage tickets to meet strict SLAs. You'll configure and deploy devices, support identity and access management, and document solutions in knowledge bases. Working in a customer-obsessed, data-driven culture, you'll collaborate with global teams, identify automation opportunities, and help improve the end-user experience while growing your skills and career. Responsibilities Provide Tier 2 technical support for end users across retail and corporate environments Troubleshoot and resolve issues with laptops, desktops, mobile devices, and peripherals Support Windows, mac OS, and Linux systems, including account and access management Maintain and monitor ticket queues, ensuring SLAs and response times are met Configure, deploy, and track IT hardware and software using asset management tools Support network connectivity, VPN, and basic AWS-related access issues Document incidents, solutions, and standard operating procedures in knowledge bases Collaborate with global support and operations teams to resolve complex problems Assist with on-site support for new site launches, upgrades, and hardware rollouts Identify opportunities to automate or improve support processes and user experience Required Skills Technical support Windows administrationmac OS support Linux basics Active Directory and identity management Networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ticketing systems (e.g., Service Now, Jira) Hardware deployment and imaging Scripting or automation (Power Shell, Python, or similar) Customer service and communication Incident and problem management IT asset management Documentation and knowledge base creation Remote support tools Basic AWS console navigation and support

Amazon is seeking a Senior Automation Engineer to lead design, optimization, and reliability of automated material handling systems across our Transportation & Logistics network. In this Engineering, Maintenance & Asset Management role, you'll own PLC/SCADA controls, drive root-cause analysis, and deliver high-uptime, high-throughput operations. You'll partner with cross-functional teams to scale cutting-edge automation, implement data-driven improvements, and ensure safety and compliance. Join a customer-obsessed, fast-moving environment where you'll solve global-scale problems and grow your technical and leadership impact. Responsibilities Design, program, and optimize automated material handling systems in transportation and logistics facilities Lead root-cause analysis and implement corrective actions to improve system reliability and uptime Develop and maintain PLC, SCADA, and industrial control system standards and documentation Collaborate with Operations, Maintenance, and Asset Management to plan upgrades and new deployments Manage automation projects from concept through commissioning, including vendor coordination Implement preventive and predictive maintenance strategies for automated equipment Ensure compliance with safety, electrical, and cybersecurity standards for control systems Analyze performance data to drive continuous improvement in throughput and cost Provide technical mentorship to engineers and technicians on automation best practices Support 24/7 operations with escalation coverage for critical automation issues Required Skills PLC programming (Allen-Bradley/Siemens) SCADA/HMI development Industrial networking (Ether Net/IP, Profinet) Robotics and motion control Material handling systems (conveyors, sorters, AS/RS) Control system design and troubleshooting Data analysis and system performance optimization Industrial safety standards (e.g., NFPA 70 E, OSHA) Project management for automation initiatives CMMS and maintenance planning

Amazon is seeking a Controls Engineer to design, implement, and optimize control and automation solutions for large-scale IT and telecommunications systems. In this customer-obsessed, data-driven environment, you will build and support PLC, SCADA, and monitoring integrations that improve reliability, resiliency, and observability across AWS and enterprise infrastructure. Partnering with cross-functional teams, you'll automate operations, troubleshoot complex incidents, and drive continuous improvement at global scale. This role offers ownership, rapid learning, and the opportunity to solve high-impact technical challenges. Responsibilities Design, implement, and maintain control systems for large-scale IT and telecom infrastructure. Develop PLC, SCADA, and automation solutions to improve reliability and performance. Integrate control systems with AWS and on-prem observability, monitoring, and alerting tools. Collaborate with IT, telecom, and operations teams to define requirements and deliver scalable solutions. Troubleshoot complex system issues, perform root-cause analysis, and implement long-term fixes. Document architectures, diagrams, and operational procedures for control environments. Drive continuous improvement through data-driven experimentation and automation. Ensure security, compliance, and best practices across control and monitoring systems. Required Skills PLC programming (e.g., Siemens, Allen-Bradley) SCADA and HMI development Industrial communication protocols (Modbus, OPC UA, Ethernet/IP) Automation and orchestration (e.g., AWS, Kubernetes, Ansible) Network fundamentals (TCP/IP, routing, switching) Scripting (Python, Bash, or Power Shell) Control system design and system integration Monitoring/observability tools (Cloud Watch, Prometheus, Grafana) Cybersecurity for control systems and OT/ITRequirements analysis and technical documentation