Individuals assigned to the Machine Shop shall be able to use blueprints, drawings, sketches, or computer-aided design (CAD) and manufacturing files to program by using computer software such as Mastercam CAD/CAM, SolidWorks, and/or Fusion 360 for the Computerized Numerical Control machines and operate CNC machines to produce precision metal or plastic parts. Must also set up different types of equipment that are controlled by computers to accomplish goals with accuracy while maintaining high level of production rates. Operating the conventional milling machines, lathes, drill presses, and band saws as required to manufacture new products and/or repair or rework parts in accordance with engineering instructions and drawings. Basic Qualifications : Service Orientation: Passionate, effective demeanor in interactions with Guests and Cast Members Receptive to special requests Committed and reliable (reports for scheduled shifts) Encouraging of other Cast Members working on your team Detail oriented Ability to complete repetitious tasks while maintaining quality Ability to address and build appropriate solutions Interpersonal Skills and Abilities: Excellent written and verbal communication skills Capable of easily explaining sophisticated issues and procedures to others Excellent computer skills using MS Office or similar programs Additional Information : SUBMITTING YOUR APPLICATION After clicking " Apply for this job " below, the employment application will open in a new window. Please complete ALL pages of the application by clicking " Next " on each page, then " Submit " on the final page. SCHEDULE AVAILABILITY Shifts are typically at night, and individuals must have availability to work Sunday through Saturday, any shift (1st, 2nd, and 3rd shift) including holidays, and must be open to any days off. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles, CNC, Milling, Machine, Programming The pay rate for this role in California is $41.11 to $50.05 per hour, which follows the pay scale agreed upon in the Collective Bargaining Agreement. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: .
04/03/2026
Full time
Individuals assigned to the Machine Shop shall be able to use blueprints, drawings, sketches, or computer-aided design (CAD) and manufacturing files to program by using computer software such as Mastercam CAD/CAM, SolidWorks, and/or Fusion 360 for the Computerized Numerical Control machines and operate CNC machines to produce precision metal or plastic parts. Must also set up different types of equipment that are controlled by computers to accomplish goals with accuracy while maintaining high level of production rates. Operating the conventional milling machines, lathes, drill presses, and band saws as required to manufacture new products and/or repair or rework parts in accordance with engineering instructions and drawings. Basic Qualifications : Service Orientation: Passionate, effective demeanor in interactions with Guests and Cast Members Receptive to special requests Committed and reliable (reports for scheduled shifts) Encouraging of other Cast Members working on your team Detail oriented Ability to complete repetitious tasks while maintaining quality Ability to address and build appropriate solutions Interpersonal Skills and Abilities: Excellent written and verbal communication skills Capable of easily explaining sophisticated issues and procedures to others Excellent computer skills using MS Office or similar programs Additional Information : SUBMITTING YOUR APPLICATION After clicking " Apply for this job " below, the employment application will open in a new window. Please complete ALL pages of the application by clicking " Next " on each page, then " Submit " on the final page. SCHEDULE AVAILABILITY Shifts are typically at night, and individuals must have availability to work Sunday through Saturday, any shift (1st, 2nd, and 3rd shift) including holidays, and must be open to any days off. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles, CNC, Milling, Machine, Programming The pay rate for this role in California is $41.11 to $50.05 per hour, which follows the pay scale agreed upon in the Collective Bargaining Agreement. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: .
Treasure Island Resort & Casino
East Ellsworth, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Hager City, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Treasure Island Resort & Casino
Bay City, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Treasure Island Resort & Casino
Prescott, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Treasure Island Resort & Casino
Prescott, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Treasure Island Resort & Casino
Cottage Grove, Minnesota
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Prescott, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Bay City, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Ellsworth, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Cottage Grove, Minnesota
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in protecting the integrity of the Treasure Island and Prairie Island brands, keeping within the guidelines and standards policies Assist in the design, development and production of casino signage, direct mail pieces and miscellaneous internal and external communications for Treasure Island and Prairie Island Responsible for design, layout, typography, illustration and photography selection Perform day-to-day tasks to support the Brand Communications team with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Portfolio or examples of creative/design projects Preferred: Print production knowledge Project management knowledge Previous guest service experience Skills Required: Proficient in Adobe Creative Cloud applications including Photoshop, Illustrator, InDesign, Acrobat and Microsoft Office Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Preferred: Conception and proofreading skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must be able to reach and twist occasionally Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is preformed primarily in an administration building buy may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays High volume direct public contact Extensive computer use
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in protecting the integrity of the Treasure Island and Prairie Island brands, keeping within the guidelines and standards policies Assist in the design, development and production of casino signage, direct mail pieces and miscellaneous internal and external communications for Treasure Island and Prairie Island Responsible for design, layout, typography, illustration and photography selection Perform day-to-day tasks to support the Brand Communications team with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Portfolio or examples of creative/design projects Preferred: Print production knowledge Project management knowledge Previous guest service experience Skills Required: Proficient in Adobe Creative Cloud applications including Photoshop, Illustrator, InDesign, Acrobat and Microsoft Office Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Preferred: Conception and proofreading skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must be able to reach and twist occasionally Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is preformed primarily in an administration building buy may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays High volume direct public contact Extensive computer use
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman's Chief Information and Digital Office (CIDO) is seeking an innovative and dynamic IT Program Manager. This leader will support the Tactical Fighters (TF) business unit in the Mission Systems Airborne Multifunction Sensors Division and is based in our Linthicum, MD location. Reporting to the MS CIDO Lead for TF, you will lead cross-functional support teams in a matrixed organizational structure. The candidate selected for this position will be required to work on-site, full-time at our Linthicum, MD campus - this is not a remote work opportunity. The ideal candidate will bring a diverse perspective to the team, enhancing the overall organizational experience with proven cross-functional leadership and team-building skills. In this role, you will be an essential member of the CIDO team, acting as a crucial liaison between CIDO and NGMS. Responsibilities will include but not be limited to the following: Ensure the timely and cost-effective delivery of IT and Cybersecurity services, with an emphasis on alignment with enterprise strategy and technology roadmaps. Ensure operations adhere to sound technical processes in IT/Cybersecurity and are in line with company policies, procedures, and quality standards Manage daily activities and priorities, while leading the design, development, integration, and testing of digital solutions. Oversee the technical quality, performance, budget, and schedule for IT/Cybersecurity aspects related to TF-+ programs. Drive the implementation and adoption of standardized, digital solutions, while actively seeking to identify and retire technical debt. Basic Qualifications: Associate's degree with 10 years of relevant experience, or a Bachelor's degree with 8 years of relevant experience, or a Master's degree with 6 years of relevant experience, or a PhD with 4 years of relevant experience; a High School diploma or equivalent with 12 years of relevant experience may be considered in lieu of a completed degree. Applicants must have an active DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP) in order to be considered; the required security clearance must be maintained as a condition of continued employment. The selected candidate will be required to obtain and maintain a Special Access Program (SAP/SAR) clearance; maintaining the required clearance will be a condition of continued employment. Demonstrated ability to effectively communicate and interact with a wide range of stakeholders ranging from very technical to non-technical, individual contributors, and executive management. Customer satisfaction and continuous improvement (concepts, processes, and tools) experience (e.g. implementation of Service Now for project and service request tracking). 3+ Years of IT project management experience and demonstrated leadership skills, including planning, scheduling, and workload forecasting. The ability to handle a rapidly changing set of projects and priorities while maintaining a strong, professional presence. Customer-focused with proven leadership and excellent communication skills, with an ability to drive cross functional teams to action when working in a matrix organization. Familiarity with Artificial Intelligence (AI). Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or similar STEM related discipline. Project Management Professional (PMP) certification. Experience with Agile based practices or Lean Six Sigma methodologies. Understanding of data analytics/data science principles and practices. Self-starter who works efficiently and effectively, can get up to speed with program processes quickly, and enjoys a fast paced, dynamic environment. Entrepreneurial spirit and an ability to effectively challenge the status quo while providing innovative solutions to complex IT requirements. We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $135,800.00 - $203,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northrop Grumman Terms & Conditions at northropgrumman and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
04/03/2026
Full time
RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman's Chief Information and Digital Office (CIDO) is seeking an innovative and dynamic IT Program Manager. This leader will support the Tactical Fighters (TF) business unit in the Mission Systems Airborne Multifunction Sensors Division and is based in our Linthicum, MD location. Reporting to the MS CIDO Lead for TF, you will lead cross-functional support teams in a matrixed organizational structure. The candidate selected for this position will be required to work on-site, full-time at our Linthicum, MD campus - this is not a remote work opportunity. The ideal candidate will bring a diverse perspective to the team, enhancing the overall organizational experience with proven cross-functional leadership and team-building skills. In this role, you will be an essential member of the CIDO team, acting as a crucial liaison between CIDO and NGMS. Responsibilities will include but not be limited to the following: Ensure the timely and cost-effective delivery of IT and Cybersecurity services, with an emphasis on alignment with enterprise strategy and technology roadmaps. Ensure operations adhere to sound technical processes in IT/Cybersecurity and are in line with company policies, procedures, and quality standards Manage daily activities and priorities, while leading the design, development, integration, and testing of digital solutions. Oversee the technical quality, performance, budget, and schedule for IT/Cybersecurity aspects related to TF-+ programs. Drive the implementation and adoption of standardized, digital solutions, while actively seeking to identify and retire technical debt. Basic Qualifications: Associate's degree with 10 years of relevant experience, or a Bachelor's degree with 8 years of relevant experience, or a Master's degree with 6 years of relevant experience, or a PhD with 4 years of relevant experience; a High School diploma or equivalent with 12 years of relevant experience may be considered in lieu of a completed degree. Applicants must have an active DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP) in order to be considered; the required security clearance must be maintained as a condition of continued employment. The selected candidate will be required to obtain and maintain a Special Access Program (SAP/SAR) clearance; maintaining the required clearance will be a condition of continued employment. Demonstrated ability to effectively communicate and interact with a wide range of stakeholders ranging from very technical to non-technical, individual contributors, and executive management. Customer satisfaction and continuous improvement (concepts, processes, and tools) experience (e.g. implementation of Service Now for project and service request tracking). 3+ Years of IT project management experience and demonstrated leadership skills, including planning, scheduling, and workload forecasting. The ability to handle a rapidly changing set of projects and priorities while maintaining a strong, professional presence. Customer-focused with proven leadership and excellent communication skills, with an ability to drive cross functional teams to action when working in a matrix organization. Familiarity with Artificial Intelligence (AI). Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or similar STEM related discipline. Project Management Professional (PMP) certification. Experience with Agile based practices or Lean Six Sigma methodologies. Understanding of data analytics/data science principles and practices. Self-starter who works efficiently and effectively, can get up to speed with program processes quickly, and enjoys a fast paced, dynamic environment. Entrepreneurial spirit and an ability to effectively challenge the status quo while providing innovative solutions to complex IT requirements. We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $135,800.00 - $203,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northrop Grumman Terms & Conditions at northropgrumman and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Treasure Island Resort & Casino
Ellsworth, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Bay City, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Treasure Island Resort & Casino
Hager City, Wisconsin
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
04/03/2026
Full time
Please note: a resume is required for this position Pay Rate: $25.00 an hour with $2.00 an hour additional shift differential on swing and grave shift SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution Manage, prioritize and assign work orders to Help Desk Technicians and verify completion Provide advanced end user support of hardware and software systems Assist IT functional areas with project tasks Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications Assist with day-to-day equipment needs Research and resolve difficult and complex problems that are escalated from Help Desk Technicians Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions Ensure proper protocols/SLA's are followed for all submitted requests Ensure that desktop images are periodically updated Oversee application and system documentation as well as training materials Effectively train and mentor Help Desk Technicians to maximize the use of their systems Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed Provide technical support for multiple locations KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education Preferred: Current Microsoft Certifications Skills Required: Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal, written and interpersonal communication skills Excellent problem solving skills Strong Project Management skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 25+ pounds routinely Must have manual dexterity necessary to manipulate computer equipment and related peripherals Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for events Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required
Build the Bid. Shape the Solution. Drive the Win. Are you an engineering-minded problem solver who thrives on designing precise, high-performance solutions for complex projects? Do you enjoy collaborating across departments, solving technical challenges, and supporting a sales organization with accurate, competitive proposals? At Global Finishing Solutions (GFS ) , our Senior Applications Engineers don't just create estimates; they design solutions that set our aerospace and industrial customers (and GFS) up for success. You'll be a critical part of our team, influencing project profitability, execution, and customer satisfaction through your technical expertise and problem-solving skills. Every project is different. Every customer has unique needs. And your engineering mindset will be key to making each solution work. What Success Looks Like Lead and prioritize the preparation of project estimates and written quotations, ensuring bid schedules and sales expectations are consistently met. Coordinate technical and administrative support within the Applications Engineering team while aligning cross-functionally with Sales, Engineering, Project Management, and other departments. Develop, implement, and maintain documented design standards and estimating procedures, including labor and material guidelines. Ensure conceptual designs meet customer specifications, aerospace standards, and profitability expectations. Manage Aerospace and Government projects through the pre-sale process, strictly adhering to contractual requirements and specifications. Drive profitability through strategic vendor sourcing, evaluating subcontractor options, and making build vs. buy recommendations. Identify alternative solutions that create cost savings while maintaining customer satisfaction and scope integrity. Provide training and coaching to team members to strengthen efficiency, consistency, and technical performance. Demonstrate strong technical proficiency in HVAC fundamentals, including boilers and chillers. Support scope definition and technical alignment across mechanical engineering, structural, electrical, controls/programming, and mechanical design functions. Champion continuous improvement across the department and cross-functionally to enhance customer service and operational performance. Support custom product estimating and quoting initiatives within the Industrial Business Unit. Qualifications That Shine Bachelor's degree in Engineering or a related technical discipline. 3-5 years of experience in a construction, manufacturing, or engineered equipment environment, preferably supporting aerospace or government projects. Strong understanding of construction documents, engineering drawings, and project bid requirements. Proven ability to execute complex projects with speed, accuracy, and high attention to detail. Strong technical communication skills and ability to collaborate effectively across all levels of the organization. Proficiency in Microsoft Office products and AutoCAD. Strong organizational skills with the ability to manage multiple priorities while maintaining quality and urgency. Why You'll Love Working Here You'll Be Empowered - You'll have autonomy in your role, supported by a team that trusts your judgment You'll Grow With Us - We invest in your training, development, and long-term career path You'll Be Rewarded - Competitive pay, performance incentives, 401(k) with profit sharing, and great benefits You'll Make a Real Impact - Your work supports businesses across North America and shapes the future of finishing technology You'll Join a Great Team - We're growing fast, we value collaboration, and are committed to your success Transparent Rewards At GFS, we recognize the dedication behind every role and ensure that our compensation reflects both your impact and our shared success. Pay Range: $90,116.14 - $113,440.31 per year, based on your experience, skills, and qualifications. Bonus Eligibility: This position is eligible for an annual individual incentive based on company performance. Maximum bonus amounts may vary depending on role. Benefits: Eligible for standard company benefits, including health, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, and other employee programs. More detailed information is available at 2026 GFS Benefits . Actual compensation will be determined by factors including experience, education, certifications, skill level, and market conditions. For remote or hybrid positions, the listed pay range applies to applicants in the specified location. About GFS Global Finishing Solutions is the leading manufacturer of paint booths and finishing systems serving automotive, aerospace, industrial manufacturing, marine, military, rail, trucking, and wood finishing markets. We specialize in building custom solutions that meet each customer's unique needs and we do it with a team that thrives on collaboration and innovation because we're different. What makes us different is our unwavering commitment to our core values of family, respect, partnership, improvement, and integrity. We are a family-oriented organization that still values the little things, creating a workplace where you can thrive, fairness guides every decision, and collaboration drives shared success. Small town in spirit but big-hearted in impact, here you're not just joining a company, you're joining a team that grows together, celebrates together, and builds lasting value together. That's the difference. Join us. Apply now at About GFS Watch Us in Action Connect on LinkedIn Equal Opportunity Employer GFS is proud to provide equal employment opportunities to all applicants . We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by law. Employment offers are subject to successful completion of pre-employment drug screening and physicals, consistent with applicable laws. Note to recruiters: GFS only works with agencies that have signed a contract with our HR team. Resumes sent directly to hiring managers without a prior agreement are considered unsolicited and the property of GFS. Placement fees will not be paid without a formal contract. PIbe19ce26aecc-2031
04/03/2026
Full time
Build the Bid. Shape the Solution. Drive the Win. Are you an engineering-minded problem solver who thrives on designing precise, high-performance solutions for complex projects? Do you enjoy collaborating across departments, solving technical challenges, and supporting a sales organization with accurate, competitive proposals? At Global Finishing Solutions (GFS ) , our Senior Applications Engineers don't just create estimates; they design solutions that set our aerospace and industrial customers (and GFS) up for success. You'll be a critical part of our team, influencing project profitability, execution, and customer satisfaction through your technical expertise and problem-solving skills. Every project is different. Every customer has unique needs. And your engineering mindset will be key to making each solution work. What Success Looks Like Lead and prioritize the preparation of project estimates and written quotations, ensuring bid schedules and sales expectations are consistently met. Coordinate technical and administrative support within the Applications Engineering team while aligning cross-functionally with Sales, Engineering, Project Management, and other departments. Develop, implement, and maintain documented design standards and estimating procedures, including labor and material guidelines. Ensure conceptual designs meet customer specifications, aerospace standards, and profitability expectations. Manage Aerospace and Government projects through the pre-sale process, strictly adhering to contractual requirements and specifications. Drive profitability through strategic vendor sourcing, evaluating subcontractor options, and making build vs. buy recommendations. Identify alternative solutions that create cost savings while maintaining customer satisfaction and scope integrity. Provide training and coaching to team members to strengthen efficiency, consistency, and technical performance. Demonstrate strong technical proficiency in HVAC fundamentals, including boilers and chillers. Support scope definition and technical alignment across mechanical engineering, structural, electrical, controls/programming, and mechanical design functions. Champion continuous improvement across the department and cross-functionally to enhance customer service and operational performance. Support custom product estimating and quoting initiatives within the Industrial Business Unit. Qualifications That Shine Bachelor's degree in Engineering or a related technical discipline. 3-5 years of experience in a construction, manufacturing, or engineered equipment environment, preferably supporting aerospace or government projects. Strong understanding of construction documents, engineering drawings, and project bid requirements. Proven ability to execute complex projects with speed, accuracy, and high attention to detail. Strong technical communication skills and ability to collaborate effectively across all levels of the organization. Proficiency in Microsoft Office products and AutoCAD. Strong organizational skills with the ability to manage multiple priorities while maintaining quality and urgency. Why You'll Love Working Here You'll Be Empowered - You'll have autonomy in your role, supported by a team that trusts your judgment You'll Grow With Us - We invest in your training, development, and long-term career path You'll Be Rewarded - Competitive pay, performance incentives, 401(k) with profit sharing, and great benefits You'll Make a Real Impact - Your work supports businesses across North America and shapes the future of finishing technology You'll Join a Great Team - We're growing fast, we value collaboration, and are committed to your success Transparent Rewards At GFS, we recognize the dedication behind every role and ensure that our compensation reflects both your impact and our shared success. Pay Range: $90,116.14 - $113,440.31 per year, based on your experience, skills, and qualifications. Bonus Eligibility: This position is eligible for an annual individual incentive based on company performance. Maximum bonus amounts may vary depending on role. Benefits: Eligible for standard company benefits, including health, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, and other employee programs. More detailed information is available at 2026 GFS Benefits . Actual compensation will be determined by factors including experience, education, certifications, skill level, and market conditions. For remote or hybrid positions, the listed pay range applies to applicants in the specified location. About GFS Global Finishing Solutions is the leading manufacturer of paint booths and finishing systems serving automotive, aerospace, industrial manufacturing, marine, military, rail, trucking, and wood finishing markets. We specialize in building custom solutions that meet each customer's unique needs and we do it with a team that thrives on collaboration and innovation because we're different. What makes us different is our unwavering commitment to our core values of family, respect, partnership, improvement, and integrity. We are a family-oriented organization that still values the little things, creating a workplace where you can thrive, fairness guides every decision, and collaboration drives shared success. Small town in spirit but big-hearted in impact, here you're not just joining a company, you're joining a team that grows together, celebrates together, and builds lasting value together. That's the difference. Join us. Apply now at About GFS Watch Us in Action Connect on LinkedIn Equal Opportunity Employer GFS is proud to provide equal employment opportunities to all applicants . We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by law. Employment offers are subject to successful completion of pre-employment drug screening and physicals, consistent with applicable laws. Note to recruiters: GFS only works with agencies that have signed a contract with our HR team. Resumes sent directly to hiring managers without a prior agreement are considered unsolicited and the property of GFS. Placement fees will not be paid without a formal contract. PIbe19ce26aecc-2031
Center for Oral and Maxillofacial Surgery
Madison, Wisconsin
This is an in-person, Monday-Friday position at our West location: 7007 Old Sauk Road, Madison, WI 53717 The RCM Specialist I is an individual contributor role on the RCM team, responsible for front-end and mid-cycle revenue cycle tasks with a primary focus on insurance verification, claim submission, and customer service. This role ensures accurate eligibility and benefit gather across dental or medical payers, clean pre-authorization and claim generation, timely insurance processing, and a positive experience for patients and supported offices. The ideal candidate has a working knowledge of dental and medical billing processes, is detail-oriented, and is committed to delivering excellent service to both internal stakeholders and patients. KEY RESPONSIBILITIES Perform all assigned RCM activities in accordance with best practices and internal SOPs. Verify insurance coverage and benefits for scheduled patients using payer portals or phone calls. Accurately enter and update insurance information in the practice management system. Confirm eligibility, plan limitations, and coordination of benefits to ensure claims are submitted cleanly in the appropriate billing order. Submit pre-determination and pre-authorizations requested by the patient or supporting practices with all necessary clinical attachments, follow-up on processing status, and notify practice of status return in a timely manner ensuring treatment is not delayed. Prepare and submit claims (electronic, paper, or via portal) in accordance with payer-specific requirements and timelines. Review rejected claims, identify causes, and resubmit corrected claims as needed. Respond promptly and professionally to patient and office inquiries related to billing, insurance coverage, and balances. Assist in creating and sending patient statements and following up on outstanding balances as directed. Document all insurance verification results, pre-authorization and claim submissions, and patient interactions thoroughly and clearly. Escalate issues related to claim delays, system errors, or patient concerns to the appropriate RCM team members or supervisors. Maintain compliance with HIPAA, payer guidelines, and internal policies. Participate in team meetings and training sessions to stay current on processes, tools, and payer updates. Support other RCM functions as needed to ensure a smooth and efficient revenue cycle process. Support RCM management in understanding and self-identifying contributing factors to site-specific RCM KPIs, highlighting areas of concern and areas for improvement. KPIs include but may not be limited to: Collection Rate: Monitor and report on the net collection rate, analyzing performance against targets. Collaborate with the team to identify opportunities for improvement. Days in AR: Track and evaluate average days in AR to ensure appropriate advanced collection, payment application, efficient and accurate claim filing, and timely back-end billing and claim resolution. Investigate and address any delays or bottlenecks that may be causing extended days in AR. % AR Over 90 Days: Review and analyze the percentage of AR over 90 days (insurance v. patient) to identify trends or issues requiring attention. Work with the team to reduce the percentage of aged receivables by implementing strategies to resolve outstanding claims and payments. Maintain respect and professionalism in all interactions with internal stakeholders, patients, payers, third parties, and others ESSENTIAL QUALIFICATIONS Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process Must be knowledgeable of reimbursement/compliance process and procedures with all payors Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office-strong excel skills). Strong computer literacy, Excellent Math and problem-solving skills. Data entry and 10-key by touch. Strong interpersonal and organizational skills. Ability to work within a team setting and as an individual contributor. Excellent oral and written communication skills Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures Organized work habits, accuracy, and proven attention to detail with strong analytical skills Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) credentials preferred PI41aa69a46d2d-6640
04/03/2026
Full time
This is an in-person, Monday-Friday position at our West location: 7007 Old Sauk Road, Madison, WI 53717 The RCM Specialist I is an individual contributor role on the RCM team, responsible for front-end and mid-cycle revenue cycle tasks with a primary focus on insurance verification, claim submission, and customer service. This role ensures accurate eligibility and benefit gather across dental or medical payers, clean pre-authorization and claim generation, timely insurance processing, and a positive experience for patients and supported offices. The ideal candidate has a working knowledge of dental and medical billing processes, is detail-oriented, and is committed to delivering excellent service to both internal stakeholders and patients. KEY RESPONSIBILITIES Perform all assigned RCM activities in accordance with best practices and internal SOPs. Verify insurance coverage and benefits for scheduled patients using payer portals or phone calls. Accurately enter and update insurance information in the practice management system. Confirm eligibility, plan limitations, and coordination of benefits to ensure claims are submitted cleanly in the appropriate billing order. Submit pre-determination and pre-authorizations requested by the patient or supporting practices with all necessary clinical attachments, follow-up on processing status, and notify practice of status return in a timely manner ensuring treatment is not delayed. Prepare and submit claims (electronic, paper, or via portal) in accordance with payer-specific requirements and timelines. Review rejected claims, identify causes, and resubmit corrected claims as needed. Respond promptly and professionally to patient and office inquiries related to billing, insurance coverage, and balances. Assist in creating and sending patient statements and following up on outstanding balances as directed. Document all insurance verification results, pre-authorization and claim submissions, and patient interactions thoroughly and clearly. Escalate issues related to claim delays, system errors, or patient concerns to the appropriate RCM team members or supervisors. Maintain compliance with HIPAA, payer guidelines, and internal policies. Participate in team meetings and training sessions to stay current on processes, tools, and payer updates. Support other RCM functions as needed to ensure a smooth and efficient revenue cycle process. Support RCM management in understanding and self-identifying contributing factors to site-specific RCM KPIs, highlighting areas of concern and areas for improvement. KPIs include but may not be limited to: Collection Rate: Monitor and report on the net collection rate, analyzing performance against targets. Collaborate with the team to identify opportunities for improvement. Days in AR: Track and evaluate average days in AR to ensure appropriate advanced collection, payment application, efficient and accurate claim filing, and timely back-end billing and claim resolution. Investigate and address any delays or bottlenecks that may be causing extended days in AR. % AR Over 90 Days: Review and analyze the percentage of AR over 90 days (insurance v. patient) to identify trends or issues requiring attention. Work with the team to reduce the percentage of aged receivables by implementing strategies to resolve outstanding claims and payments. Maintain respect and professionalism in all interactions with internal stakeholders, patients, payers, third parties, and others ESSENTIAL QUALIFICATIONS Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process Must be knowledgeable of reimbursement/compliance process and procedures with all payors Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office-strong excel skills). Strong computer literacy, Excellent Math and problem-solving skills. Data entry and 10-key by touch. Strong interpersonal and organizational skills. Ability to work within a team setting and as an individual contributor. Excellent oral and written communication skills Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures Organized work habits, accuracy, and proven attention to detail with strong analytical skills Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) credentials preferred PI41aa69a46d2d-6640
Treasure Island Resort & Casino
Cottage Grove, Minnesota
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
Bay City, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Treasure Island Resort & Casino
East Ellsworth, Wisconsin
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
04/03/2026
Full time
Please note: A resume is required for this position Pay Rate: $14.25 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role) Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact Manage treatment and affective administration of returned mail Prepare ongoing analysis reports focusing on the system or program integrity Manage a series of guest correspondence initiatives Provide support for market analysis initiatives Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
