Job Description Job Title: Tier 3 System Administrator Status: Exempt/Full-Time Location: Nashville, TN - Onsite Job Description: The Tier 3 System Administrator will play a critical role in designing, implementing, and maintaining our clients' IT infrastructure. This position requires a strong understanding of systems, servers, and storage solutions, as well as experience in cloud services such as Microsoft Azure, Google Workspace, and AWS. The ideal candidate will have at least 5-10 years of experience in the field, as well as a bachelor's degree in information technology or equivalent experience. Primary Responsibilities: • Provide advanced IT troubleshooting and support for our clients' system-related issues, including Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, and various networking protocols such as VPN, TCP/IP, etc. • Assist with the planning and implementation of infrastructure for organizations, including storage solutions, networking equipment such as wireless network design, switches, routers, and other networking hardware. • Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal, and other hardware maintenance. • Provide managed services to clients using our Managed Services platforms. • Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions, and more. • Communicate complex technology to customers in person and over the phone in layman's terms. • Coordinate with Sales Staff and Management, as well as other technical staff on project planning and implementation. • Troubleshoot and diagnose problems on systems, servers, and storage solutions. • Ensure the security and integrity of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance. • Perform disaster recovery functions for supported clients. • Practice system asset management, including maintenance of inventory and related documentation and technical specifications information. • Research emerging products, services, protocols, and standards in support of systems software procurement and development efforts. • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. Qualifications: • Bachelor's degree in Information Technology or equivalent training, education, or experience. • At least 5-10 years of experience in a high-speed, fast-paced, and ever-changing IT field. • Experience with Windows Server environments, Mac OSX, Azure, Citrix, VMWare, and cloud service design and deployments. • Knowledge of scripting with Windows/Mac environments. • Familiarity with Linux. • Excellent communication skills, both verbal and written. • Strong follow-through and attention to detail. • Ability to interact at all levels of management internally and with customers, employees, and suppliers. • Professional appearance and demeanor. • Must be able to multi-task and manage time among clients. • Flexibility and ability to prioritize and switch between projects quickly. • Takes initiative and doesn't need constant instruction. • A natural troubleshooter with the ability to diagnose and solve problems on systems, servers, and storage solutions. • Advanced networking troubleshooting experience. On-Call and Work Flexibility: This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 3 System Administrator may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We strive to provide a work-life balance for all our employees, and work with them to accommodate their scheduling needs as much as possible while meeting the needs of our clients. We understand that unexpected events can occur in both personal and professional lives, and we do our best to be flexible and understanding. Our company culture values a positive attitude, a strong work ethic, and a commitment to delivering exceptional customer service. As part of a team-oriented environment, the Tier 3 System Administrator will work closely with other technical staff, management, and clients to ensure successful project planning and implementation.
11/14/2026
Full time
Job Description Job Title: Tier 3 System Administrator Status: Exempt/Full-Time Location: Nashville, TN - Onsite Job Description: The Tier 3 System Administrator will play a critical role in designing, implementing, and maintaining our clients' IT infrastructure. This position requires a strong understanding of systems, servers, and storage solutions, as well as experience in cloud services such as Microsoft Azure, Google Workspace, and AWS. The ideal candidate will have at least 5-10 years of experience in the field, as well as a bachelor's degree in information technology or equivalent experience. Primary Responsibilities: • Provide advanced IT troubleshooting and support for our clients' system-related issues, including Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, and various networking protocols such as VPN, TCP/IP, etc. • Assist with the planning and implementation of infrastructure for organizations, including storage solutions, networking equipment such as wireless network design, switches, routers, and other networking hardware. • Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal, and other hardware maintenance. • Provide managed services to clients using our Managed Services platforms. • Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions, and more. • Communicate complex technology to customers in person and over the phone in layman's terms. • Coordinate with Sales Staff and Management, as well as other technical staff on project planning and implementation. • Troubleshoot and diagnose problems on systems, servers, and storage solutions. • Ensure the security and integrity of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance. • Perform disaster recovery functions for supported clients. • Practice system asset management, including maintenance of inventory and related documentation and technical specifications information. • Research emerging products, services, protocols, and standards in support of systems software procurement and development efforts. • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. Qualifications: • Bachelor's degree in Information Technology or equivalent training, education, or experience. • At least 5-10 years of experience in a high-speed, fast-paced, and ever-changing IT field. • Experience with Windows Server environments, Mac OSX, Azure, Citrix, VMWare, and cloud service design and deployments. • Knowledge of scripting with Windows/Mac environments. • Familiarity with Linux. • Excellent communication skills, both verbal and written. • Strong follow-through and attention to detail. • Ability to interact at all levels of management internally and with customers, employees, and suppliers. • Professional appearance and demeanor. • Must be able to multi-task and manage time among clients. • Flexibility and ability to prioritize and switch between projects quickly. • Takes initiative and doesn't need constant instruction. • A natural troubleshooter with the ability to diagnose and solve problems on systems, servers, and storage solutions. • Advanced networking troubleshooting experience. On-Call and Work Flexibility: This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 3 System Administrator may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We strive to provide a work-life balance for all our employees, and work with them to accommodate their scheduling needs as much as possible while meeting the needs of our clients. We understand that unexpected events can occur in both personal and professional lives, and we do our best to be flexible and understanding. Our company culture values a positive attitude, a strong work ethic, and a commitment to delivering exceptional customer service. As part of a team-oriented environment, the Tier 3 System Administrator will work closely with other technical staff, management, and clients to ensure successful project planning and implementation.
Job Description Title: Tier I Project Technician Location: Nashville, In Office Status: Full time/Exempt Reports to: VP of Operations Summary The Tier I Field Project Technician provides technical support to clients in the field, both remotely and on-site, with a focus on resolving technical issues that cannot be resolved remotely. This role requires a solid understanding of networking concepts and hardware, as well as strong troubleshooting skills. The Tier I Field Project Technician is expected to participate in large-scale IT projects, including network installations, server migrations, and hardware upgrades. This role collaborates with Tier 2-3 technicians to resolve complex network and system-based issues. This role requires the ability to scope projects through systems and network environment research, client discovery calls, and estimating project tasks as well as estimating task timing to be reviewed in collaboration with Tier 2-3 techs and Project Manager. Responsibilities • Provides timely and accurate updates to clients and the internal team on project status and issue resolution. • Troubleshoot various platforms such as Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, Meraki, Cisco, Aruba, and more including various networking protocols such as VPN, TCP/IP, etc. • Communicate in layman's terms complex technology to customers in person and over the phone. • Assist in the rollout of large projects, including installation of computers, servers, firewalls, switches, APs, and more, as well as using network planning/tuning software to ensure adequate Wi-Fi coverage. • Utilizes our organization's monitoring software/hardware used in the maintaining the client's systems and network infrastructure. • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. • Assesses system performance. Sets up and observes network, systems and peripherals. Recommends and implements upgrades or improvements. Resolves system related problems and offers technical assistance to users. • Monitors performance and maintains security of systems and LANs. Work with multiple hardware and software platforms. • Perform Disaster Recovery functions for supported end clients. • Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation. • Provides intensive research and project scoping for requested projects to provide accurate project tasks, estimated hours for tasks, and project summary that includes critical user experience and timeline considerations. Requirements and Qualifications • Associate's degree in a related field, or equivalent experience. • 3+ years of experience providing technical support, with a focus on networking and A/V equipment. • Strong understanding of networking concepts and hardware, including routers, switches, firewalls, and access points. • Experience with server installations, network migrations, and hardware upgrades. • Familiarity with audio/visual equipment, including projectors, document cameras, and audio systems. • Ability to configure and troubleshoot a variety of devices, including computers, mobile devices, printers, and networking equipment. • Strong troubleshooting skills and the ability to diagnose complex technical issues. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients. • Detail-oriented with excellent documentation skills. • Valid driver's license and ability to travel to client sites, up to 4-5 days at a time. • Valid driver's license and ability to travel to client sites. • Ability to lift up to 50 pounds and work in tight spaces. • Flexibility to work outside of normal business hours, including on-call rotations and overnight travel. • Possession of relevant certifications, such as CompTIA A+, Network+, and CCNA, is a plus. Key Competencies • Strong problem-solving abilities and a proactive approach. • Ability to manage time effectively and prioritize tasks. • High level of professionalism and customer service orientation. • Ability to work well in both independent and team environments. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
11/14/2026
Full time
Job Description Title: Tier I Project Technician Location: Nashville, In Office Status: Full time/Exempt Reports to: VP of Operations Summary The Tier I Field Project Technician provides technical support to clients in the field, both remotely and on-site, with a focus on resolving technical issues that cannot be resolved remotely. This role requires a solid understanding of networking concepts and hardware, as well as strong troubleshooting skills. The Tier I Field Project Technician is expected to participate in large-scale IT projects, including network installations, server migrations, and hardware upgrades. This role collaborates with Tier 2-3 technicians to resolve complex network and system-based issues. This role requires the ability to scope projects through systems and network environment research, client discovery calls, and estimating project tasks as well as estimating task timing to be reviewed in collaboration with Tier 2-3 techs and Project Manager. Responsibilities • Provides timely and accurate updates to clients and the internal team on project status and issue resolution. • Troubleshoot various platforms such as Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, Meraki, Cisco, Aruba, and more including various networking protocols such as VPN, TCP/IP, etc. • Communicate in layman's terms complex technology to customers in person and over the phone. • Assist in the rollout of large projects, including installation of computers, servers, firewalls, switches, APs, and more, as well as using network planning/tuning software to ensure adequate Wi-Fi coverage. • Utilizes our organization's monitoring software/hardware used in the maintaining the client's systems and network infrastructure. • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. • Assesses system performance. Sets up and observes network, systems and peripherals. Recommends and implements upgrades or improvements. Resolves system related problems and offers technical assistance to users. • Monitors performance and maintains security of systems and LANs. Work with multiple hardware and software platforms. • Perform Disaster Recovery functions for supported end clients. • Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation. • Provides intensive research and project scoping for requested projects to provide accurate project tasks, estimated hours for tasks, and project summary that includes critical user experience and timeline considerations. Requirements and Qualifications • Associate's degree in a related field, or equivalent experience. • 3+ years of experience providing technical support, with a focus on networking and A/V equipment. • Strong understanding of networking concepts and hardware, including routers, switches, firewalls, and access points. • Experience with server installations, network migrations, and hardware upgrades. • Familiarity with audio/visual equipment, including projectors, document cameras, and audio systems. • Ability to configure and troubleshoot a variety of devices, including computers, mobile devices, printers, and networking equipment. • Strong troubleshooting skills and the ability to diagnose complex technical issues. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients. • Detail-oriented with excellent documentation skills. • Valid driver's license and ability to travel to client sites, up to 4-5 days at a time. • Valid driver's license and ability to travel to client sites. • Ability to lift up to 50 pounds and work in tight spaces. • Flexibility to work outside of normal business hours, including on-call rotations and overnight travel. • Possession of relevant certifications, such as CompTIA A+, Network+, and CCNA, is a plus. Key Competencies • Strong problem-solving abilities and a proactive approach. • Ability to manage time effectively and prioritize tasks. • High level of professionalism and customer service orientation. • Ability to work well in both independent and team environments. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Job Description CLIENT ONBOARDING ENGINEER Location: Nashville, In Office Operations / Project Services Reports to VP of Operations Full-Time, Exempt POSITION DESCRIPTION The Client Onboarding Engineer owns the new-client experience from initial assessment through service handover. Before this role engages, a separate engineering team completes a formal assessment covering networking, core infrastructure, and major systems such as accounts and servers. You pick up from that foundation and go deeper - into the day-to-day technical operations the initial assessment doesn't reach: how the client actually provisions users, manages devices, handles printing, and runs the workflows their staff depend on. For the critical first weeks of each client relationship, this role is the single point of contact; directing the work, delivering hands-on technically, and answering for the result. This work occurs on a structured cadence: welcome and discovery, coordinated on-site delivery, and a documented handover to our service desk. This role blends technical execution, disciplined documentation, and steady client communication. WHAT YOU'LL DO Onboarding Ownership • Own each client onboarding end-to-end: welcome call through service handover • Set and hold scope expectations with the client from day one • Track and escalate external dependencies - vendor approvals, credential handover, outgoing-provider access Discovery & Documentation • Run on-site and remote discovery of the client's environment, pain points, and operational workflows • Build environment documentation in real time: network diagrams, credential records, site detail, and process notes - written for the technician who will rely on it under pressure • Coordinate with outgoing IT providers to ensure continuity and close documentation gaps Operational Assessment & Standards • Starting from the initial assessment completed by our engineering team, extend the evaluation into day-to-day technical operations: user provisioning, device lifecycle, roster management, printing, and end-user workflows • Complete the client's full assessment against TL's gold standard, reconciling what the initial assessment predicted against what is actually found on site • Deliver the completed assessment and supporting evidence to the architecture team for long-term roadmap development On-Site Delivery • Plan and execute on-site engagements: device counts, staffing, imaging approach, and staged prerequisites • Direct on-site technicians and contractors - assign work, check quality, keep the schedule • Verify all in-scope devices are enrolled in management before leaving site Transition & Handover • Lead the service desk handover briefing: environment specifics, known issues, deliberate exceptions, recurring patterns • Deliver end-user training and set support expectations • Serve as escalation bridge through the first support period after go-live • Brief the account team on decision makers, communication preferences, and commitments made during onboarding QUALIFICATIONS Required • 3+ years in technical support, service desk, or IT project delivery with genuine hands-on capability • Working knowledge of SMB or K-12 environments: networking, Microsoft 365 / Google Workspace identity, endpoint management, security stack basics • Practical endpoint and device management experience - and the judgment to distinguish a configuration problem from a data problem • Strong written and verbal communication: clear technical explanations for non-technical audiences, documentation another technician can act on unaided • Comfortable leading client-facing meetings and holding a scope boundary • Willingness to travel for on-site client engagements Preferred • Prior MSP or K-12 technology experience • Hands-on MDM / endpoint management across platforms (Intune, Mosyle, Addigy, Jamf, Google Admin) • Familiarity with SIS rostering, identity sync, and the failure modes that come with it • Experience with PSA tools and documentation platforms • Understanding of education compliance frameworks (FERPA, CIPA, SIPA) WHO THRIVES HERE • Relentlessly follow-through oriented - you don't leave tasks in limbo or need to be reminded twice • Chases what's needed - credentials, access, approvals - rather than waiting to be handed it • Treats documentation as a product, not a chore • Writes down what is actually wrong, plainly, including the inconvenient parts • Energized by variety - no two client environments are the same, and that's a feature • Accountable to outcomes, not activities - a cleanly onboarded, documented, supported client is the measure
11/14/2026
Full time
Job Description CLIENT ONBOARDING ENGINEER Location: Nashville, In Office Operations / Project Services Reports to VP of Operations Full-Time, Exempt POSITION DESCRIPTION The Client Onboarding Engineer owns the new-client experience from initial assessment through service handover. Before this role engages, a separate engineering team completes a formal assessment covering networking, core infrastructure, and major systems such as accounts and servers. You pick up from that foundation and go deeper - into the day-to-day technical operations the initial assessment doesn't reach: how the client actually provisions users, manages devices, handles printing, and runs the workflows their staff depend on. For the critical first weeks of each client relationship, this role is the single point of contact; directing the work, delivering hands-on technically, and answering for the result. This work occurs on a structured cadence: welcome and discovery, coordinated on-site delivery, and a documented handover to our service desk. This role blends technical execution, disciplined documentation, and steady client communication. WHAT YOU'LL DO Onboarding Ownership • Own each client onboarding end-to-end: welcome call through service handover • Set and hold scope expectations with the client from day one • Track and escalate external dependencies - vendor approvals, credential handover, outgoing-provider access Discovery & Documentation • Run on-site and remote discovery of the client's environment, pain points, and operational workflows • Build environment documentation in real time: network diagrams, credential records, site detail, and process notes - written for the technician who will rely on it under pressure • Coordinate with outgoing IT providers to ensure continuity and close documentation gaps Operational Assessment & Standards • Starting from the initial assessment completed by our engineering team, extend the evaluation into day-to-day technical operations: user provisioning, device lifecycle, roster management, printing, and end-user workflows • Complete the client's full assessment against TL's gold standard, reconciling what the initial assessment predicted against what is actually found on site • Deliver the completed assessment and supporting evidence to the architecture team for long-term roadmap development On-Site Delivery • Plan and execute on-site engagements: device counts, staffing, imaging approach, and staged prerequisites • Direct on-site technicians and contractors - assign work, check quality, keep the schedule • Verify all in-scope devices are enrolled in management before leaving site Transition & Handover • Lead the service desk handover briefing: environment specifics, known issues, deliberate exceptions, recurring patterns • Deliver end-user training and set support expectations • Serve as escalation bridge through the first support period after go-live • Brief the account team on decision makers, communication preferences, and commitments made during onboarding QUALIFICATIONS Required • 3+ years in technical support, service desk, or IT project delivery with genuine hands-on capability • Working knowledge of SMB or K-12 environments: networking, Microsoft 365 / Google Workspace identity, endpoint management, security stack basics • Practical endpoint and device management experience - and the judgment to distinguish a configuration problem from a data problem • Strong written and verbal communication: clear technical explanations for non-technical audiences, documentation another technician can act on unaided • Comfortable leading client-facing meetings and holding a scope boundary • Willingness to travel for on-site client engagements Preferred • Prior MSP or K-12 technology experience • Hands-on MDM / endpoint management across platforms (Intune, Mosyle, Addigy, Jamf, Google Admin) • Familiarity with SIS rostering, identity sync, and the failure modes that come with it • Experience with PSA tools and documentation platforms • Understanding of education compliance frameworks (FERPA, CIPA, SIPA) WHO THRIVES HERE • Relentlessly follow-through oriented - you don't leave tasks in limbo or need to be reminded twice • Chases what's needed - credentials, access, approvals - rather than waiting to be handed it • Treats documentation as a product, not a chore • Writes down what is actually wrong, plainly, including the inconvenient parts • Energized by variety - no two client environments are the same, and that's a feature • Accountable to outcomes, not activities - a cleanly onboarded, documented, supported client is the measure