KL Tech

Job Description Level 1 IT Technician (Help Desk & Field Support) Company: KL Tech Consulting, LLC Location: White Plains, NY (On-site with frequent local field visits across NY Metro) Employment Type: Full-time, Monday-Friday Compensation: $50,000 + Medical, Dental, Vision, & 401(k) About the Role Are you tech-savvy, ambitious, and looking for an IT career rather than just another help desk job? At KL Tech, we prioritize attitude, coachability, and drive over years of corporate experience . We train you, pay for your certifications, and actively promote from within. As a Level 1 Technician, you will be the frontline face and voice of our firm. You'll handle phone support, ticket triage, workspace setups, and travel locally to provide elite hands-on support at high-end client offices. What We Provide (Why You'll Thrive Here) Paid Training & Certifications: We support and cover costs for your role-relevant credentials (CompTIA A+, Network+, Security+, Microsoft MS-900, MD-102, etc.). Clear Career Path: Earned advancement from Level 1 to Level 2 and Level 3 based on your demonstrated skill and client feedback-not tenure. Cutting-Edge Tech Stack: Learn industry-leading tools, including Autotask (PSA), Datto RMM, IT Glue, Microsoft 365, Intune, and AI-assisted service desk workflows. Mileage Reimbursement: Frequent local field travel to client sites is fully reimbursed per company policy. Key Responsibilities Frontline Support & Triage: Answer incoming client calls professionally, gather complete troubleshooting information, and route complex issues efficiently. Help Desk Problem Solving: Resolve first-line issues like password resets, MFA, Microsoft 365/Outlook glitches, printers, and basic network connectivity. Workstation Configuration: Deploy and set up new PCs/laptops to company standards using Windows updates, Intune, Autopilot, and security software. On-Site Field Visits: Travel to professional client offices across the New York Metro area for hardware deployment, office moves, and hands-on technical troubleshooting. Required Qualifications 1 to 2 years of IT support experience (includes internships, school IT help desks, retail tech/repair roles, or volunteer support). Working knowledge of Windows 10/11 and Microsoft 365 environments (Outlook, Teams, OneDrive). A basic understanding of fundamental networking concepts (IP addressing, DNS, Wi-Fi routing, network printers). A valid driver's license and reliable personal transportation for local client site visits. Exceptional verbal and written communication skills, with a professional appearance and calm demeanor suitable for executive environments. High school diploma or equivalent, and the physical ability to lift up to 50 lbs to work under desks or in equipment rooms. Preferred (But Not Required) Qualifications Prior exposure to a ticketing system (Autotask, ConnectWise, etc.) or experience in a multi-client/MSP environment. Progress toward an Associate/Bachelor's degree or early IT certifications. KL Tech is an equal opportunity employer.