Garman Builders, Inc

Job Description Job Description Description: Provide reliable Level 1 IT support and administrative coordination to ensure team members are effectively onboarded, supported, and equipped with the technology and system access needed to perform their roles. This position focuses on end-user support, account and license administration, and maintaining accurate IT documentation and processes. Requirements: Level 1 IT Support Serve as the first point of contact for IT-related questions and issues. Provide basic troubleshooting for hardware, software, printers, and mobile devices. Assist users with common application issues, including email, collaboration tools, and business systems. Escalate complex or unresolved issues to higher-level IT staff as appropriate. Coordinate MSP and vendor tickets, appointments, user communications, and resolution follow-up Serve as a technical resource for equipment maintenance issues. Deliver friendly, timely, and professional customer service to all users. Onboarding & Offboarding Support Coordinate IT onboarding for new hires, including system access, equipment setup, and basic orientation. Prepare and deploy laptops, peripherals, and mobile devices for new team members. Assist with IT offboarding by disabling accounts, reclaiming equipment, and following security procedures. Maintain onboarding and offboarding checklists to ensure consistency and compliance. License & Account Administration Assist with provisioning, modifying, and deactivating user accounts across systems. Maintain accurate records of assigned equipment, licenses, and system access. Support compliance with company IT policies and security standards. Accountability Maintain accurate and up-to-date IT records, documentation, and asset tracking. Ensure onboarding and offboarding processes are completed accurately and on time. Log, track, and update support requests within the IT ticketing system. Follow established IT policies, procedures, and security protocols. Expectations Provide consistent, high-quality customer service to internal users. Communicate clearly and professionally with both technical and non-technical team members. Demonstrate attention to detail when managing accounts, licenses, and documentation. Effectively manage multiple requests and shifting priorities. Actively seek to improve IT processes, documentation, and user experience. Promote Garman's Mission, Vision, and Values in all interactions. Conduct all work with integrity, professionalism, and respect.