The Lester Group, Inc.

Job Description Job Description This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution. Responsibilities System Administration • Provide day-to-day user support for assigned business applications. • Assist with testing, documentation, and user communications. • Investigate issues and escalate unresolved problems. • Complete routine user setup and configuration updates following established procedures. Business Intelligence • Run, maintain, and update standard reports. • Use existing queries and report templates with basic modifications. • Help maintain reporting accuracy, consistency, and accessibility across departments. Process & Data Improvement • Document current procedures and identify issues for management review. • Follow established data standards and report data-quality concerns. • Assist with improvement and implementation projects as assigned. User Support and Training • Assist training new users using company systems and best practices. • Support user adoption of new systems and technologies. • Provide help desk support across the main ERP systems. • Provide helpdesk support for Microsoft suite. • Provide occasional hardware and workstation support. Qualifications • Willingness to learn SQL, Crystal Reports, and ERP functionality. • Basic to Intermediate proficiency with Microsoft O ice. • Excellent problem-solving and critical thinking skills. • Demonstrated logical and analytical thinking. • E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets. • Ability to stay highly organized while managing multiple support requests. • Ability to adapt to changing priorities and business needs. • Ability to travel as needed. • Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals. Company Description The Lester Group is a diverse company that was founded by George Tilden Lester in 1896 in Martinsville. The Lester Group's primary interests are in lumber products and real estate development in Virginia, West Virginia and North Carolina. Our holdings include five full service building materials stores serving the needs of professional builders, contractors, remodelers and homeowners in five major Virginia markets. The company also has a rigorous residential and commercial real estate portfolio and over 18,000 acres of timberland and a door manufacturing plant. Company Description The Lester Group is a diverse company that was founded by George Tilden Lester in 1896 in Martinsville. The Lester Group's primary interests are in lumber products and real estate development in Virginia, West Virginia and North Carolina. Our holdings include five full service building materials stores serving the needs of professional builders, contractors, remodelers and homeowners in five major Virginia markets. The company also has a rigorous residential and commercial real estate portfolio and over 18,000 acres of timberland and a door manufacturing plant.