Convergenz

Job Description Role does need to be 1-2 days onsite. Hybrid role. US citizen required will be working with federal client data. Role summary You will build, test and release the integrations and scoped applications behind our ServiceNow managed service offerings. You will connect the Now Platform to leading security technologies, validate each workflow end to end in our lab, and package the result as releasable, supportable solutions that we own. You will build reusable components for a growing portfolio, with clear standards and automated testing. What you'll do Build integrations using IntegrationHub spokes, Flow Designer, REST and SOAP APIs, the MID Server and Service Graph Connectors, extending them with server-side scripting (JavaScript, Glide APIs) and scoped applications where needed. Configure and extend partner-provided ServiceNow applications, and build custom integrations only where those applications leave a gap. Integrate security platforms such as backup and recovery, asset and exposure management, PKI and certificate management, and security automation tools. Write automated tests with the Automated Test Framework (ATF), validate end-to-end workflows in the lab, and record results as evidence. Manage the application lifecycle: source control, versioning, release packaging, and compatibility testing against ServiceNow family releases. Produce technical documentation, deployment guides and hand-off packages for Platform Operations. Provide time-boxed L3 escalation for our applications and integrations. Build demos and support lab validation events. Required qualifications 8+ years of hands-on ServiceNow development, with a focus on integrations. Built, tested and validated production integrations between ServiceNow and third-party platforms (such as security tools) using REST or SOAP APIs, IntegrationHub and the MID Server, including authentication (OAuth, API keys, certificates) and error handling. Hands-on experience with ServiceNow's security and AI capabilities: at least one of Security Operations (Security Incident Response, Vulnerability Response), Integrated Risk Management, or AI features such as Now Assist and AI Agents. Server-side scripting (JavaScript, Glide APIs) to extend integrations and scoped applications. Wrote and maintained automated tests with ATF. Used source control and structured release practices (update sets or application repository, versioning). Wrote clear technical documentation that others used to deploy or support your work. Preferred qualifications Experience across both ServiceNow security and AI, including AI Control Tower. Built integrations delivered as part of a managed or multi-customer service. ServiceNow Store or Built-On application development. Scripting outside ServiceNow, such as Python or PowerShell. Experience with Service Graph Connectors or CMDB data ingestion. Certifications (desirable, not required) ServiceNow Certified System Administrator (CSA); Certified Application Developer (CAD); ServiceNow AI credentials. What success looks like in the first 90 days Lab development and test instances set up to standards, with source control in place. At least one partner integration built, tested with ATF and validated end to end in the lab. Reusable integration components documented for the next offering.