TeamLogic IT, Kansas City, KS

Job Description Job Description Work environment: This role operates as the primary technician for the office, requiring a highly skilled, versatile professional who can confidently manage a wide range of systems and client environments Collaborative, supportive team culture Office snacks and theme days Benefits: Competitive salary with performance bonuses PTO Profit Sharing Plan Certification reimbursement and professional development support Flexible work options Strong local team with national technical resources What you will do: Solve complex issues escalated from Level 1 and Level 2 Design and manage networks for performance and security Administer systems including patching, backups, recovery, and monitoring Lead client projects such as migrations, installations, and deployments Build strong client relationships and recommend smart solutions Document environments with diagrams, configurations, and procedures Mentor technicians and elevate team capability Ensure compliance with cybersecurity and regulatory standards Provide emergency support including after-hours when needed What you bring: Problem Solving and Projects: Proven ability to troubleshoot complex issues and manage IT projects from start to finish RMM and PSA Tools: Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk Systems Expertise: Strong proficiency with Windows and Linux servers, VMware or Hyper V, and cloud platforms including Azure and AWS Networking and Security: Solid understanding of networking protocols, firewalls, VPNs, cybersecurity best practices, and monitoring tools like SolarWinds or Auvik Minimum 5 years in IT support with at least 2 years in a senior or Level 3 role MSP experience preferred Excellent communication and customer service skills Ability to thrive in a fast-paced, evolving environment Valid driver's license required Occasional travel to client locations Onsite and remote work based on client needs About TeamLogic IT TeamLogic IT offers a dynamic environment where your expertise matters and your growth is supported. You will work on diverse projects, strengthen your technical skills, and make a meaningful impact on SMB clients. As part of a local office, you benefit from close collaboration while also tapping into a nationwide network of technicians.