Bernal Heights Neighborhood Center

Job Summary: Under the direction of the Senior Program Manager, the Mobile Senior Services Coordinator plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported at Housing sites designated to this program. This position serves seniors and adults with disabilities living in various housing sites in San Francisco by: providing social services, wellness activities, referrals and support In addition, applicants must be able to provide direct administrative and operational support. Candidates must be able to oversee volunteers that provide activities or paid instructors that provide zoom or onsite classes. This position is characterized by a high degree of initiative, strong organization, outreach skills, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication ability. The Organization: Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is " to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by: Developing affordable housing throughout San Francisco; Providing linguistically and culturally responsive services to our community's most vulnerable adults, seniors, youth, and their families; Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community. BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals. PRIMARY RESPONSIBILITIES: Complete intakes and assessments for incoming participants for the Active Senior Program and completed data entry electronically using the DAAS GetCare system. Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc. Provide outreach to frail at risk elders and disabled adults with low incomes at the sites to encourage participation Schedules and coordinates meetings with the advisory board and assists in outreach to increase members on the board Assist in the implementation of schedules and duties for instructors whether volunteer or paid. Work with property management to resolve or assist clients with needs at the housing sites Maintains comprehensive records on the selection, training and activities of volunteers Provides recommendations for improvements and alterations of the program as needed Responds to public inquiries to provide information on the volunteer programs offered at BHNC Attend all BHNC meetings, events and activities as requested. Participation in meetings including: monthly Senior Staff, BHNC Staff, and advisory committee meetings Perform other duties as assigned. Knowledge, Skills, and Experience: Two year prior experience working with seniors and disabled adults preferred One year prior experience outreach, engagement, community work preferred Experience with Microsoft Office Programs required, including Word, Excel and PowerPoint Experience with Google Suite required, including but not limited to Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar and Google Forms Experience with Slack preferred Experience with Asanapreferred Experience or desire to learn data entry into DAS GetCare database Ability to work in an active setting with staff and volunteers Ability to work a schedule from 9:00am-5:00pm on Monday - Friday Ability to provide excellent customer service Ability to interact with and positively engage people of various social, ethnic, cultural, linguistic, religious, economic and educational backgrounds Demonstrates awareness and ability to address the cultural needs of targeted population Ability to perform simple addition and subtraction; copying figures, counting, and recording. Ability to observe and troubleshoot issues Ability to deal with multiple tasks and prioritize accordingly Desire and ability to work as a member of a team Ability to maintain confidential and sensitive information Strong organizational skills with attention to details, consistently able to follow up and follow through on assignments Ability to lead with initiative Strong sense of accountability and responsibility Ability to adapt to changes in a highly energetic work environment. Respond effectively and efficiently to all emergency and disciplinary situations Ability to de-escalate and respond to crises situations appropriately Seeks guidance when situations arise that may not be covered by established policies and procedures Superior verbal and written communication skills Strong time management and organization skills Excellent demonstration of interpersonal and collaboration skills Physical Demands Occasional standing, walking up or down stairs, stoop, kneel, and crouch Light Work: Exerting exerting 10-20 lbs occasionally This is a physically active position. Requirements Must be 21 years or older Bilingual - English/Spanish preferred BA degree,or AA/AS or 3 years of social services, community experience, preferably working with older adults and adults with disabilities 2 years of experience coordinating staff or volunteers, scheduling, and event planning Must have valid Driver's License Compensation details: 27-27 Yearly Salary PIae136e8313f2-7955

Bernal Heights Neighborhood Center (BHNC) is seeking a patient, resourceful, and community-minded Temporary Digital Navigator to help older adults and adults with disabilities build confidence using technology and gain greater access to the digital world through June 30, 2027. The Digital Navigator provides individualized and small-group support to community members in San Francisco's Districts 9 and 11 who may need help accessing affordable internet service, obtaining electronic devices, or learning basic digital skills. This is a hands-on position for someone who enjoys working directly with people, solving problems, and helping individuals become more comfortable and independent with technology. Support is provided primarily in person and may also be provided by phone, email, text, Zoom, or other communication methods. The Digital Navigator reports to the Senior Program Manager. What You'll Do Meet individually with clients to assess their digital access, technology, device, and training needs. Develop individualized digital service plans based on each client's goals and priorities. Provide patient, step-by-step coaching on basic technology skills, internet use, devices, applications, and online services. Conduct individual and group technology workshops in person and virtually. Help eligible clients identify and apply for free or affordable home internet services. Connect clients with affordable devices, technology resources, repairs, and technical support. Assist clients with using technology to meet everyday needs and increase their independence and connection to resources. Follow up on referrals and client needs in a timely manner and track progress and outcomes. Maintain accurate and timely client records and documentation. Prepare monthly summaries of activities, successes, challenges, emerging needs, and program outcomes. Identify trends and barriers affecting digital access and help BHNC advocate for greater digital equity and inclusion. Collaborate with BHNC staff, community partners, and service providers. Perform other related duties as assigned. What We're Looking For The ideal candidate is someone who is comfortable with technology but, just as importantly, comfortable teaching people who may not be. You should bring: Patience and enthusiasm for helping older adults and people with limited technology experience. Ability to explain technology and digital concepts in clear, simple, non-technical language. Strong interpersonal and customer service skills. Ability to build trust and rapport with people from diverse cultural, linguistic, educational, and economic backgrounds. Cultural sensitivity and a commitment to providing respectful, equitable services. Strong problem-solving skills and the ability to work independently. Flexibility, creativity, good judgment, and appropriate professional boundaries. Ability to communicate effectively in person, by phone, and through digital platforms. Ability to maintain accurate records and follow through on client needs and referrals. A positive, resilient attitude and a sense of humor. A valid driver's license held for at least three years. Experience working with older adults, adults with disabilities, community-based organizations, digital literacy programs, or culturally diverse communities is highly valued. Physical Requirements This position requires frequent computer use, typing, sitting, and interaction with clients. The employee must also be able to move throughout community and program locations, including navigating stairs and hills, and occasionally push, pull, lift, or carry items weighing up to 25 pounds. Benefits BHNC offers a comprehensive benefits package that includes: Health, dental, and vision insurance 401(k) Life insurance Employee Assistance Program Generous paid time off Monthly cell phone stipend Professional development assistance About BHNC Bernal Heights Neighborhood Center is a nonprofit, community-based multi-service organization serving San Francisco communities since 1978. Our mission is to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods while promoting community action to build a just and equitable community for all. BHNC provides culturally and linguistically responsive services to older adults, adults with disabilities, youth, families, tenants, and other community members. Our programs include Senior Services, Service Connection, Youth Programs, Employment Services, Community Engagement, and affordable housing development and preservation. At the heart of our work is a commitment to ensuring that people have access to the resources, relationships, and opportunities they need to belong, participate, and thrive in their community. Bernal Heights Neighborhood Center is an at-will and equal opportunity employer. Compensation details: 28-28 Hourly Wage PI8910b7a80c3e-7928

Job Summary: Under the direction of the Senior Program Manager, the Mobile Senior Services Coordinator plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported at Housing sites designated to this program. This position serves seniors and adults with disabilities living in various housing sites in San Francisco by: providing social services, wellness activities, referrals and support In addition, applicants must be able to provide direct administrative and operational support. Candidates must be able to oversee volunteers that provide activities or paid instructors that provide zoom or onsite classes. This position is characterized by a high degree of initiative, strong organization, outreach skills, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication ability. The Organization: Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is " to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by: Developing affordable housing throughout San Francisco; Providing linguistically and culturally responsive services to our community's most vulnerable adults, seniors, youth, and their families; Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community. BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals. PRIMARY RESPONSIBILITIES: Complete intakes and assessments for incoming participants for the Active Senior Program and completed data entry electronically using the DAAS GetCare system. Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc. Provide outreach to frail at risk elders and disabled adults with low incomes at the sites to encourage participation Schedules and coordinates meetings with the advisory board and assists in outreach to increase members on the board Assist in the implementation of schedules and duties for instructors whether volunteer or paid. Work with property management to resolve or assist clients with needs at the housing sites Maintains comprehensive records on the selection, training and activities of volunteers Provides recommendations for improvements and alterations of the program as needed Responds to public inquiries to provide information on the volunteer programs offered at BHNC Attend all BHNC meetings, events and activities as requested. Participation in meetings including: monthly Senior Staff, BHNC Staff, and advisory committee meetings Perform other duties as assigned. Knowledge, Skills, and Experience: Two year prior experience working with seniors and disabled adults preferred One year prior experience outreach, engagement, community work preferred Experience with Microsoft Office Programs required, including Word, Excel and PowerPoint Experience with Google Suite required, including but not limited to Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar and Google Forms Experience with Slack preferred Experience with Asanapreferred Experience or desire to learn data entry into DAS GetCare database Ability to work in an active setting with staff and volunteers Ability to work a schedule from 9:00am-5:00pm on Monday - Friday Ability to provide excellent customer service Ability to interact with and positively engage people of various social, ethnic, cultural, linguistic, religious, economic and educational backgrounds Demonstrates awareness and ability to address the cultural needs of targeted population Ability to perform simple addition and subtraction; copying figures, counting, and recording. Ability to observe and troubleshoot issues Ability to deal with multiple tasks and prioritize accordingly Desire and ability to work as a member of a team Ability to maintain confidential and sensitive information Strong organizational skills with attention to details, consistently able to follow up and follow through on assignments Ability to lead with initiative Strong sense of accountability and responsibility Ability to adapt to changes in a highly energetic work environment. Respond effectively and efficiently to all emergency and disciplinary situations Ability to de-escalate and respond to crises situations appropriately Seeks guidance when situations arise that may not be covered by established policies and procedures Superior verbal and written communication skills Strong time management and organization skills Excellent demonstration of interpersonal and collaboration skills Physical Demands Occasional standing, walking up or down stairs, stoop, kneel, and crouch Light Work: Exerting exerting 10-20 lbs occasionally This is a physically active position. Requirements Must be 21 years or older Bilingual - English/Spanish preferred BA degree,or AA/AS or 3 years of social services, community experience, preferably working with older adults and adults with disabilities 2 years of experience coordinating staff or volunteers, scheduling, and event planning Must have valid Driver's License Compensation details: 27-27 Yearly Salary PIae136e8313f2-7955

Bernal Heights Neighborhood Center (BHNC) is seeking a patient, resourceful, and community-minded Temporary Digital Navigator to help older adults and adults with disabilities build confidence using technology and gain greater access to the digital world through June 30, 2027. The Digital Navigator provides individualized and small-group support to community members in San Francisco's Districts 9 and 11 who may need help accessing affordable internet service, obtaining electronic devices, or learning basic digital skills. This is a hands-on position for someone who enjoys working directly with people, solving problems, and helping individuals become more comfortable and independent with technology. Support is provided primarily in person and may also be provided by phone, email, text, Zoom, or other communication methods. The Digital Navigator reports to the Senior Program Manager. What You'll Do Meet individually with clients to assess their digital access, technology, device, and training needs. Develop individualized digital service plans based on each client's goals and priorities. Provide patient, step-by-step coaching on basic technology skills, internet use, devices, applications, and online services. Conduct individual and group technology workshops in person and virtually. Help eligible clients identify and apply for free or affordable home internet services. Connect clients with affordable devices, technology resources, repairs, and technical support. Assist clients with using technology to meet everyday needs and increase their independence and connection to resources. Follow up on referrals and client needs in a timely manner and track progress and outcomes. Maintain accurate and timely client records and documentation. Prepare monthly summaries of activities, successes, challenges, emerging needs, and program outcomes. Identify trends and barriers affecting digital access and help BHNC advocate for greater digital equity and inclusion. Collaborate with BHNC staff, community partners, and service providers. Perform other related duties as assigned. What We're Looking For The ideal candidate is someone who is comfortable with technology but, just as importantly, comfortable teaching people who may not be. You should bring: Patience and enthusiasm for helping older adults and people with limited technology experience. Ability to explain technology and digital concepts in clear, simple, non-technical language. Strong interpersonal and customer service skills. Ability to build trust and rapport with people from diverse cultural, linguistic, educational, and economic backgrounds. Cultural sensitivity and a commitment to providing respectful, equitable services. Strong problem-solving skills and the ability to work independently. Flexibility, creativity, good judgment, and appropriate professional boundaries. Ability to communicate effectively in person, by phone, and through digital platforms. Ability to maintain accurate records and follow through on client needs and referrals. A positive, resilient attitude and a sense of humor. A valid driver's license held for at least three years. Experience working with older adults, adults with disabilities, community-based organizations, digital literacy programs, or culturally diverse communities is highly valued. Physical Requirements This position requires frequent computer use, typing, sitting, and interaction with clients. The employee must also be able to move throughout community and program locations, including navigating stairs and hills, and occasionally push, pull, lift, or carry items weighing up to 25 pounds. Benefits BHNC offers a comprehensive benefits package that includes: Health, dental, and vision insurance 401(k) Life insurance Employee Assistance Program Generous paid time off Monthly cell phone stipend Professional development assistance About BHNC Bernal Heights Neighborhood Center is a nonprofit, community-based multi-service organization serving San Francisco communities since 1978. Our mission is to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods while promoting community action to build a just and equitable community for all. BHNC provides culturally and linguistically responsive services to older adults, adults with disabilities, youth, families, tenants, and other community members. Our programs include Senior Services, Service Connection, Youth Programs, Employment Services, Community Engagement, and affordable housing development and preservation. At the heart of our work is a commitment to ensuring that people have access to the resources, relationships, and opportunities they need to belong, participate, and thrive in their community. Bernal Heights Neighborhood Center is an at-will and equal opportunity employer. Compensation details: 28-28 Hourly Wage PI8910b7a80c3e-7928

Bernal Heights Neighborhood Center (BHNC) is seeking a patient, resourceful, and community-minded Temporary Digital Navigator to help older adults and adults with disabilities build confidence using technology and gain greater access to the digital world through June 30, 2027. The Digital Navigator provides individualized and small-group support to community members in San Francisco's Districts 9 and 11 who may need help accessing affordable internet service, obtaining electronic devices, or learning basic digital skills. This is a hands-on position for someone who enjoys working directly with people, solving problems, and helping individuals become more comfortable and independent with technology. Support is provided primarily in person and may also be provided by phone, email, text, Zoom, or other communication methods. The Digital Navigator reports to the Senior Program Manager. What You'll Do Meet individually with clients to assess their digital access, technology, device, and training needs. Develop individualized digital service plans based on each client's goals and priorities. Provide patient, step-by-step coaching on basic technology skills, internet use, devices, applications, and online services. Conduct individual and group technology workshops in person and virtually. Help eligible clients identify and apply for free or affordable home internet services. Connect clients with affordable devices, technology resources, repairs, and technical support. Assist clients with using technology to meet everyday needs and increase their independence and connection to resources. Follow up on referrals and client needs in a timely manner and track progress and outcomes. Maintain accurate and timely client records and documentation. Prepare monthly summaries of activities, successes, challenges, emerging needs, and program outcomes. Identify trends and barriers affecting digital access and help BHNC advocate for greater digital equity and inclusion. Collaborate with BHNC staff, community partners, and service providers. Perform other related duties as assigned. What We're Looking For The ideal candidate is someone who is comfortable with technology but, just as importantly, comfortable teaching people who may not be. You should bring: Patience and enthusiasm for helping older adults and people with limited technology experience. Ability to explain technology and digital concepts in clear, simple, non-technical language. Strong interpersonal and customer service skills. Ability to build trust and rapport with people from diverse cultural, linguistic, educational, and economic backgrounds. Cultural sensitivity and a commitment to providing respectful, equitable services. Strong problem-solving skills and the ability to work independently. Flexibility, creativity, good judgment, and appropriate professional boundaries. Ability to communicate effectively in person, by phone, and through digital platforms. Ability to maintain accurate records and follow through on client needs and referrals. A positive, resilient attitude and a sense of humor. A valid driver's license held for at least three years. Experience working with older adults, adults with disabilities, community-based organizations, digital literacy programs, or culturally diverse communities is highly valued. Physical Requirements This position requires frequent computer use, typing, sitting, and interaction with clients. The employee must also be able to move throughout community and program locations, including navigating stairs and hills, and occasionally push, pull, lift, or carry items weighing up to 25 pounds. Benefits BHNC offers a comprehensive benefits package that includes: Health, dental, and vision insurance 401(k) Life insurance Employee Assistance Program Generous paid time off Monthly cell phone stipend Professional development assistance About BHNC Bernal Heights Neighborhood Center is a nonprofit, community-based multi-service organization serving San Francisco communities since 1978. Our mission is to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods while promoting community action to build a just and equitable community for all. BHNC provides culturally and linguistically responsive services to older adults, adults with disabilities, youth, families, tenants, and other community members. Our programs include Senior Services, Service Connection, Youth Programs, Employment Services, Community Engagement, and affordable housing development and preservation. At the heart of our work is a commitment to ensuring that people have access to the resources, relationships, and opportunities they need to belong, participate, and thrive in their community. Bernal Heights Neighborhood Center is an at-will and equal opportunity employer. Compensation details: 28-28 Hourly Wage PI6714e959010d-7928