Genius Business Solutions

Job Description Job Description About Genius Business Solutions Inc. (GBSI) Featured in CNBC, Digital Journal, Fox News, and CIO Review, GBSI is a globally recognized IT services leader with 20+ years serving Fortune 500 organizations. Our teams deliver solutions across automotive, manufacturing, retail, and pharmaceutical industries. Headquartered in Moline, IL, GBSI supports clients and consultants throughout the US, Canada, Europe, and India. Join our innovative team to lead enterprise-grade SAP solutions and drive digital transformation initiatives across global enterprises. Job Summary We are seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments. Key Responsibilities • Perform daily production support activities, including dashboard monitoring, application checks, and service health verification. • Monitor system performance and availability; identify anomalies and initiate investigation and remediation. • Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed. • Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques. • Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks. • Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication. • Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes. • Participate in post-incident reviews to document root causes, corrective actions, and preventive measures. Experience • Experience in production support, application support, or operational support for enterprise systems. Technical Skills Working knowledge of: • Java o Application-level understanding o Ability to debug and interpret stack traces and logs • PL/SQL / SQL o Querying databases o Troubleshooting data issues o Validating results • SOAP Services o Understanding request/response patterns o Knowledge of common failure scenarios • Batch Processes o Monitoring and diagnosing failures o Understanding job dependencies • Debugging and Log Analysis o Production environment troubleshooting o Root cause identification Incident Management • Strong incident management skills. • Prioritization and ownership mindset. • Structured troubleshooting approach. • Clear stakeholder communication. Preferred Qualifications • Experience supporting systems with strict uptime and availability requirements. • Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics. • Experience with root cause analysis (RCA) methodologies and post-incident documentation. • Understanding of change management and release support within production environments. • Ability to work effectively with multiple teams and partners in a fast-paced environment. Soft Skills • Strong written and verbal communication skills, including timely status updates during incidents. • Detail-oriented with a focus on operational excellence and risk reduction. • Comfortable working under pressure and handling multiple concurrent issues. Must Have • Production/Application Support • Java • SQL / PL-SQL • Debugging & Log Analysis • Incident Management • Batch Job Monitoring • Root Cause Analysis (RCA) • Service Health Monitoring • Dashboard Monitoring Good to Have • SOAP Web Services • Change & Release Management • Monitoring Tools • Runbooks/SOP Documentation • Post-Incident Reviews Equal Employment Opportunity GeniusBSI is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.