Penn Entertaiment

Introduction Overview We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities COMPETITIVE INCENTIVE PLAN The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: Develops and creates marketing campaigns at individual locations as well as for assigned route. Develops marketing strategies for assigned customers and assists with campaign production and execution. Establishes productive, professional relationships with key personnel in assigned customer accounts. Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts. Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs. Makes recommendations regarding contract terms while in the field to earn new business and secure agreements. Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Attends and aids in the coordination of special events. Provides professional representation on behalf of the Company at internal and external meetings and events. Ensures interactions with internal and external guests follow the guidelines of customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience. Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be able to maintain confidentiality and a high level of professionalism at all times. Must have the ability to write reports and business correspondence. Must possess excellent oral and written communication skills. Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud at times. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.