Charlie Health Engineering, Product & Design

Job Description Job Description Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Core Platform is a platform team. Our customers are Charlie Health's other engineering teams, and our job is to make them faster, safer, and more consistent. We don't ship product features. We build the patterns, services, and guardrails that other engineering teams depend on. As the Principal Platform Engineer on Core Platform, you will be the technical lead for the team building the platform underneath everything Charlie Health ships next: a federated GraphQL front door that fronts every client surface, the event substrate that carries every signal, the identity layer that authenticates every human and every AI agent, and the real-time world model state layer that gives our services and agents a live picture of care. You will be foundational in a replatforming effort, and the primitives you design become the platform's paved roads. This is a technical leadership role without direct reports. You own the team's technical direction, roadmap, and delivery. You will set direction for a team of Staff and Senior Platform Engineers, make the hardest design calls of the replatforming, and stay hands-on in the work. We build with AI as the default. Specs are the primary artifact, agents draft most of the implementation, and the quality gates this team owns are what make that safe in a HIPAA-regulated clinical business. Responsibilities Own the team's roadmap and intake. Balance incoming platform requests and near-term developer pain against long-term architectural investment, with support from the Director of Platform Engineering and the CTO Set the technical direction for the Core Platform team and break the north star architecture into projects the team ships quarter by quarter Run the team's delivery: planning, refinement, and the sprint cadence, with epics scoped to clear milestones and target dates Architect the federated GraphQL supergraph and govern its schema, including subgraph onboarding standards, contract enforcement, and caching and persisted query posture Build authentication and authorization for the platform, including agent identity: scoped, short-lived, audited credentials for non-human principals Design, build, and operate the centralized event substrate, including schema governance, dead-letter conventions, and the producer and consumer patterns that make async the default integration path between services Guide the technical execution of our strangler-fig migration through to cutover, working with product squads as they move onto the new platform Deliver the real-time world model state layer: the stream processing that turns events into state, and the live, low-latency state graph that services and agents query Facilitate the Architecture Advice Guild rituals and provide technical direction on architecture decision records for cross-team decisions and standards Raise the bar for spec writing and agent orchestration on the team, and review specs and agent output with the same rigor you would apply to a senior engineer's work Keep the platform services the team operates reliable: SLOs, monitor-gated deploys, incident leadership, and a seat in the on-call rotation Drive the technical evaluation for procurement and renewals of our critical platform vendors: evaluations, proofs of concept, usage and cost data, and build versus buy recommendations, partnering with the Director who owns the commercial side Mentor Staff and Senior engineers toward larger scope Requirements 10+ years of software engineering experience, including ownership of platform or distributed systems architecture at company scale. You have designed, operated, and evolved systems that other teams build on Hands-on experience with GraphQL federation at scale and with event streaming systems such as Kafka, covering design, schema governance, and production operation rather than just consumption Experience with skills, MCPs, harnesses, agentic tooling ecosystems, or agent orchestration for software development A track record of technical leadership without people authority. You have aligned multiple teams behind architectural outcomes and developed senior engineers Experience owning a team roadmap: intake, prioritization, and delivery planning alongside the architecture work You build with AI agents as part of your daily work. You write specs agents can implement, run agents for real delivery, and know where agent output needs human judgment Proficiency in the stack we run: TypeScript and/or Python services, Postgres, and AWS managed primitives Comfort operating production critical-path systems, including on-call, in a regulated environment Clear, direct communication with engineers, leadership, clinicians, and compliance This role requires 4 days per week in our NYC office. Nice to Haves Real-time stream processing (Flink, Spark, KsqlDB, or similar) and graph databases (Memgraph, Neo4j, Amazon Neptune, Dgraph, or similar) Healthcare data standards (FHIR, HL7v2) and engineering in a HIPAA-regulated environment Time as a people manager for senior or staff level engineers A strangler-fig migration or large platform cutover you have led Prior work on a platform engineering team Fluency with domain-driven design or event storming Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $225,000 and $325,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent email addresses. Legitimate emails will never originate from or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.