CHEER, Inc.

Job Description Job Description CONGREGATE MANAGER SUMMARY DESCRIPTION The primary focus of this position is to manage and support the Nutrition Congregate meal program and senior activity centers, including supervision of Center Directors. Emphasis for this position is on the development and delivery of programs and activities that generate increased participation at each center. ESSENTIAL DUTIES amp; RESPONSIBILITIES This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive: Supervise, train, and assist Center Directors and direct the operation of each CHEER Senior Activity Center to ensure the provision of a comprehensive daily agenda of services and activities are provided at each center, including filling in for Center Directors, as needed, to ensure continuity of programs. Services and activities should be responsive to customer and community needs and delivered in a manner that is compliant with all applicable regulatory requirements. Review and approve Center Director timecards and Paid Time Off, ensuring accuracy and coverage of duties. Responsible for increasing the number of congregate participants served (both meal and recreation) and the services provided within the Congregate Program to ensure client needs are met. Review, ensure accuracy, and post Congregate and Recreation service units related to CHEER and Independent Activity Centers, Review and ensure accuracy of Congregate Project Income and donations in database, Review, ensure accuracy, and post Congregate Volunteer service units, Review and ensure accuracy of Congregate NAPIS screenings and service units in database, Review and ensure accuracy of Center Membership application information and payment in database, Compile accurate Congregate Program reports for Nutrition Director, including, but not limited to DSAAPD monthly Congregate Reports and Board Congregate Program Reports, Create and report Congregate service reports to DSAAPD/Wellsky as required, Prepare annual senior center Grant-in-aid applications to ensure continued receipt of funding and compliance with all related requirements, Oversee the production of monthly newsletters and calendars of events for each CHEER Activity Center along with appropriate media releases for events and activities, Monitor and periodically audit petty cash accounts for each CHEER Activity Center and oversee expenditures, Review, approve, and submit to Finance Department all CHEER Senior Center Petty Cash replenishment requests monthly, Conduct Monthly Congregate staff meetings to ensure training is sufficient, Congregate assessments are being completed accurately and timely in accordance to service specifications, and/or learn of any opportunities to improve or create continuing education and/or processes, Assist in marketing and promotion of congregate meal and senior center activity programs, Assist Nutrition Director with interviewing, making hiring recommendations, appraising performance, addressing and reporting incidents and complaints and resolving problems related to the Congregate Program. Assist Nutrition Director in updating/maintaining congregate policies and procedures as needed, Assist Nutrition Director in updating congregate staff job descriptions as needed, Coordinate, plan, direct, and participate in various Nutrition Program and/or Agency events/fundraisers, including, but not limited to Holiday Feast, Older Americans Day Celebration, Car Shows, and Craft Shows, Contribute to team effort by performing other related duties as assigned or required. Maintain clean driving record and take defensive driving course. CONTACTS: Primary contacts include: Agency Staff / Nutrition members amp; clients / Volunteers / General Public KNOWLEDGE, SKILLS amp; ABILITIES Minimum requirements for this position are: High School diploma or equivalent required. Minimum 2 years' experience in clerical / support services AND 2 years supervisory experience OR equivalent years of experience as a Coordinator with supervisory duties. Ability to operate computer/printer. Computer use is necessary for database software. Proficient in the use of standard business software applications including e-mail, word processing and spreadsheets. Must maintain confidentiality. Customer Service / people skills: Strong communication skills while using positive language, detail oriented amp; works with high degree of accuracy, ability to multi-task, ability to handle stressful amp; difficult situations, possesses strong problem solving skills, ability to listen effectively. Maintain professionalism, be productive; manage time effectively; take the initiative; project positive attitude; be respectful of managers, colleagues, volunteers, and clients; be ethical amp; show good judgement. Ability to understand a variety of instructions furnished in written, oral or diagram form. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of situations. Must be able to sit for long periods of time (up to two hours) to perform office work. May periodically be required to perform clerical / administrative duties at other CHEER sites throughout Sussex County. Must have a valid driver's license and proof of insurance. Must maintain a Defensive Driving Certificate and keep a good driving record to operate an Agency vehicle. REPORTING: This position reports to the Nutrition Program Director PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER and/or Independent Senior Center locations is required to support programs and services as required in those locations. WORK HOURS: 8:00AM - 4:30PM with 30 minute mid-day break. Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours. EMPLOYMENT STATUS: Regular, Exempt, Full-time (40 hrs./wk.) BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost. TO APPLY, please go to: Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER. Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER.