Sittercity

Sittercity is seeking a part-time IT Support Specialist to help keep our online marketplace for families and caregivers running smoothly. In this role, you'll troubleshoot user and internal technical issues, support web and mobile applications, and escalate complex problems to senior engineers. You'll collaborate with cross-functional teams to resolve bugs, document common fixes, and improve support processes. Ideal candidates bring strong problem-solving skills, experience with ticketing systems, basic SQL or log analysis, and a passion for delivering safe, reliable, and user-friendly technology for families. Responsibilities Provide technical support for Sittercity's web and mobile applications Troubleshoot and resolve user and internal IT issues via ticketing system Escalate complex technical problems to senior engineers and developers Document issues, resolutions, and create knowledge base articles Monitor system performance and report recurring problems Collaborate with product and engineering teams to reproduce and diagnose bugs Support account access, basic configuration, and device connectivity Assist with testing new features and reporting defects Maintain high standards of customer service and timely follow-up Contribute ideas to improve tools, workflows, and user experience Required Skills Technical troubleshooting Help desk/ticketing systems Web and mobile application support Basic SQL or log analysis Incident documentation Bug reproduction and reporting Customer service System performance monitoring Account and access management Testing and QA support

Sittercity is seeking a Software Engineer to help build and scale our online marketplace that connects families with trusted sitters and nannies. In this role, you'll design and deliver secure, reliable features that power search, matching, messaging, and payments for caregivers and parents. Working in a collaborative, mission-driven environment, you'll partner with product, design, and data teams to translate real caregiving challenges into intuitive digital experiences. You'll write clean, tested code, improve performance, and contribute to a culture focused on safety, innovation, and supporting families every day. Responsibilities Design, develop, and maintain scalable web and mobile features for Sittercity's childcare marketplace Collaborate with product, design, and data teams to translate family and caregiver needs into technical solutions Integrate third-party APIs and internal services to support search, matching, messaging, and payments Implement secure, well-tested code with attention to privacy, trust, and platform reliability Monitor performance, troubleshoot production issues, and optimize for speed and usability Participate in code reviews, sprint planning, and agile ceremonies in a collaborative environment Contribute to architectural decisions and technical documentation for new and existing systems Use analytics and user feedback to iterate on features that improve caregiver and family experiences Required Skills JavaScript or Type Script React or similar front-end framework Node.js, Ruby, Python, or similar backend language RESTful or Graph QL API development SQL and relational databases Cloud platforms such as AWS, GCP, or Azure Automated testing and CI/CD pipelines Version control with Git Application security and privacy best practices Agile/Scrum software development

Sittercity is seeking a caring, detail-oriented professional to help build and support our trusted childcare marketplace. In this role, you'll partner with product, engineering, and customer teams to improve how families find, vet, and manage sitters. You'll analyze caregiver and family needs, support digital tools that enhance safety and trust, and help streamline workflows across the platform. Ideal candidates bring strong analytical skills, comfort with technology, clear communication, and a passion for helping families access safe, reliable care in a fast-paced, mission-driven environment. Responsibilities Collaborate with product, engineering, and customer teams to improve the childcare marketplace platform Analyze caregiver and family needs to inform product enhancements Support implementation and maintenance of digital tools enhancing safety and trust Streamline and document workflows across the platform and internal tools Translate user feedback and data insights into actionable requirements Assist with testing and validating new features and improvements Create clear documentation, reports, and process guides for stakeholders Monitor key metrics and identify opportunities to improve user experience Required Skills Business analysis Product requirements writing Data analysis and reporting SQL or analytics tools (e.g., Looker, Tableau) User research and feedback synthesis Process mapping and optimization Agile/Scrum methodologies Technical documentation Stakeholder communication Basic understanding of web/mobile platforms

Sittercity is seeking an experienced sitter to support our Chicago-based team by testing and improving our caregiver marketplace. In this role, you'll act as a real-world user of our platform, providing feedback on matching, booking, and communication tools while occasionally assisting internal staff families with childcare. You'll help validate safety workflows, mobile app features, and caregiver profiles, ensuring a seamless, trusted experience for parents and sitters. Ideal candidates bring proven childcare experience, comfort with technology, strong communication skills, reliability, and a passion for helping families find safe, flexible care solutions. Responsibilities Test and provide feedback on Sittercity's caregiver marketplace and mobile app Simulate real user journeys for families and sitters to identify usability issues Assist with occasional childcare for internal staff families as needed Validate and report on safety, screening, and booking workflows Document bugs, edge cases, and improvement ideas for product and engineering teams Collaborate with designers, product managers, and developers on feature refinements Maintain clear, timely communication with cross-functional stakeholders Adhere to Sittercity's safety, privacy, and trust standards in all interactions Required Skills Childcare experience User acceptance testing (UAT) Mobile and web app proficiency Bug and issue reporting Written and verbal communication Attention to detail Time management Customer focus Basic troubleshooting Collaboration with product and engineering teams

Sittercity is seeking a part-time IT Support Specialist to help power our online childcare marketplace. In this role, you'll provide technical support for internal teams, troubleshoot software and system issues, and ensure tools run smoothly for our caregivers and families. You'll assist with user account management, basic data and reporting tasks, and documentation of processes. Collaborating with engineers and product teams, you'll escalate complex issues, contribute feedback to improve our platform, and help maintain a secure, reliable, and user-friendly experience for all Sittercity users. Responsibilities Provide day-to-day technical support for internal users and teams Troubleshoot software, system, and access issues to resolution or escalation Manage user accounts, permissions, and basic configurations Document recurring issues, solutions, and support procedures Collaborate with engineering and product teams on escalated technical problems Support data integrity, basic reporting, and system monitoring tasks Assist with rollout and testing of new tools and features Help maintain security and compliance best practices in daily operations Required Skills Technical troubleshooting Saa S application support Ticketing systems (e.g., Zendesk, Jira) User account and permission management Basic SQL or data querying System and application monitoring Documentation and knowledge base creation Endpoint and browser configuration Security best practices awareness Collaboration with engineering/product teams

Sittercity, a leading online childcare marketplace, is seeking part-time help to support our technology-driven platform. In this role, you'll assist with data entry, basic website and app content updates, user account reviews, and quality checks to help families and caregivers connect safely and efficiently. Working closely with our product and support teams, you'll follow clear workflows, document issues, and escalate technical problems as needed. This is an ideal opportunity for someone detail-oriented and tech-comfortable who wants flexible hours, mission-driven work, and exposure to the IT side of a high-impact, family-focused company. Responsibilities Assist with data entry and data quality tasks across the Sittercity platform Support basic website and app content updates following established guidelines Review user accounts and profiles for completeness and accuracy Perform simple quality checks and report technical or content issues Follow documented workflows and escalate complex problems to senior team members Collaborate with product and support teams to improve user experience Maintain accurate records of completed tasks and issues identified Adhere to privacy, safety, and security standards when handling user information Required Skills Data entry Basic HTML or CMS usage Spreadsheet tools (Excel, Google Sheets) Issue tracking or ticketing systems Quality assurance basics User account management Documentation and reporting Attention to detail Time management Basic troubleshooting

Sittercity is seeking a dependable, tech-savvy childcare specialist to support our platform by ensuring safe, reliable matches between families and sitters. In this IT-driven role, you'll review sitter profiles, verify key safety criteria, and flag potential issues using internal tools and data dashboards. You'll collaborate with operations and product teams to improve matching algorithms, refine screening workflows, and provide feedback on user experience. Ideal candidates bring strong attention to detail, comfort with web-based platforms, and a passion for helping families access trustworthy childcare at scale in a fast-paced, mission-driven environment. Responsibilities Review and verify sitter and family profiles for completeness and safety criteria Use internal tools and dashboards to monitor sitter-family matches and flag issues Collaborate with operations, product, and engineering to improve matching workflows Document and refine screening and escalation procedures Analyze profile and usage data to identify risk patterns and quality trends Support quality assurance testing for new platform features impacting safety and matching Communicate findings and recommendations to cross-functional stakeholders Maintain accurate records of reviews, escalations, and resolutions Assist with user education content related to safe use of the platform Contribute feedback to enhance trust, safety, and user experience Required Skills Data analysis SQL (basic) Excel/Google Sheets Use of BI tools (Looker, Tableau or similar) Quality assurance testing Process documentation Risk assessment Customer data review Workflow management tools (Jira, Asana, etc.) Written communication

Sittercity is seeking a Weekend IT Specialist to support our online caregiving marketplace. In this role, you'll monitor platforms, troubleshoot user and system issues, and ensure reliable performance during peak weekend hours. You'll collaborate with product, customer support, and engineering teams to resolve incidents, escalate bugs, and document fixes. Responsibilities include basic system administration, ticket management, and quality checks on new releases. This position is ideal for a detail-oriented technologist passionate about safe, seamless digital experiences for families and caregivers in a mission-driven, agile environment. Responsibilities Monitor Sittercity's platforms and systems during weekend hours to ensure uptime and performance Troubleshoot and resolve basic application, account, and access issues for internal and external users Escalate complex technical incidents to engineering or infrastructure teams with clear documentation Manage and prioritize support tickets, ensuring timely follow-up and resolution Run quality checks and basic tests on new features or deployments released before or during weekends Document recurring issues, workarounds, and fixes to improve internal knowledge bases Collaborate with product, customer support, and engineering teams to improve user experience Track and report incident trends to help inform reliability and product improvements Required Skills Application support Basic system administration Incident management Ticketing tools (e.g., Zendesk, Jira) SQL or log analysis basics Monitoring and alerting tools Technical documentation Software testing and QACustomer support tools Cloud platforms (e.g., AWS)

Sittercity is hiring a childcare specialist to support families using our online marketplace. In this role, you'll help design and improve tools that connect parents with trusted sitters, focusing on safety, reliability, and ease of use. Partner with product, engineering, and support teams to translate caregiver and parent needs into clear requirements. Analyze user feedback, refine workflows, and support feature launches that enhance matching, screening, and communication. You'll work in a collaborative, mission-driven tech environment, improving access to safe, reliable care for families nationwide. Responsibilities Collaborate with product and engineering to improve sitter-family matching tools Gather and analyze user feedback from parents and caregivers Translate customer needs into product requirements and feature ideas Support design and testing of safety and screening workflows Monitor key product metrics and recommend enhancements Assist in planning and executing product releases and updates Document product features, workflows, and best practices Partner with customer support to resolve recurring user pain points Contribute to innovation around trust, safety, and reliability in the platform Work cross-functionally in a mission-driven, agile environment Required Skills Product management Requirements gathering User experience (UX) fundamentals Data analysis and reporting Agile/Scrum methodologies User research and feedback analysis Roadmap and backlog management Cross-functional collaboration Technical documentation Marketplace or platform analytics

Sittercity, a leading online marketplace for trusted childcare, is seeking a software engineer to help power our sitter-family matching platform. In this role, you'll build secure, scalable web and mobile features that make it easier for parents to find safe, reliable care. You'll collaborate with product, design, and data teams in an agile environment, focusing on usability, performance, and safety. Join a collaborative, mission-driven culture where your work directly supports families, caregivers, and the future of tech-enabled childcare. Responsibilities Design, develop, and maintain Sittercity's web and mobile platforms that connect families with sitters and nannies Implement secure, scalable code to protect user data and support safe caregiver-family matching Collaborate with product, design, and data teams to build features that improve search, screening, and booking workflows Integrate third-party APIs and internal services to streamline payments, messaging, and background check processes Monitor performance, troubleshoot production issues, and optimize the platform for reliability and speed Contribute to code reviews, technical documentation, and engineering best practices in an agile environment Required Skills JavaScript or Type Script React or similar front-end framework Node.js, Ruby, or similar backend language RESTful and/or Graph QL API development Relational and No SQL databases Cloud platforms (AWS, GCP, or Azure) Application and data security best practices Automated testing and CI/CD pipelines Agile/Scrum development methodologies Version control with Git

Sittercity is seeking a Product Manager to help build and improve our online marketplace that connects families with trusted sitters and nannies. In this role, you'll collaborate with engineers, designers, and data analysts to define product requirements, prioritize backlogs, and ship features that enhance safety, trust, and ease of use. You'll use data and user feedback to refine experiences for parents and caregivers, run A/B tests, and track key metrics. Working in our mission-driven, family-focused culture, you'll help shape solutions that make childcare more accessible, reliable, and flexible for families nationwide. Responsibilities Define and prioritize product requirements and user stories Collaborate with engineering, design, and data teams to deliver features Use analytics and user feedback to guide product decisions Run experiments and A/B tests to optimize user experience Monitor product performance metrics and report results Advocate for safety, trust, and reliability in product design Coordinate releases and manage product roadmaps Engage with stakeholders across the organization for alignment Required Skills Product management Agile methodologies Backlog prioritization User research Data analysis A/B testing Roadmap planning Stakeholder management Writing product requirements Collaboration with engineering and design

Sittercity is seeking an Information Technology Specialist in St. Paul, MN to support and enhance our online caregiver marketplace. In this role, you'll manage core systems, troubleshoot technical issues, and ensure reliable, secure platform performance for families and caregivers. You'll collaborate with cross-functional teams to implement software tools, monitor system health, and support integrations and data accuracy. Ideal candidates are detail-oriented problem-solvers with strong communication skills who enjoy working in a mission-driven, customer-focused tech environment that values safety, trust, and innovation. Responsibilities Manage and support core IT systems and applications for Sittercity's platform Troubleshoot and resolve technical issues impacting internal users and the marketplace Monitor system performance, reliability, and security across environments Support software tool implementation, integrations, and upgrades Maintain accurate data flows between systems and platforms Collaborate with product, engineering, and operations teams on technology needs Document IT processes, configurations, and support procedures Assist with user access management and basic security best practices Required Skills Systems administration Technical troubleshooting Network fundamentals Cloud platforms (e.g., Azure, AWS) SQL and database basics System monitoring tools Security best practices Saa S administration Documentation and ticketing tools Integration and API basics

Sittercity is seeking a reliable Sitter to support our online childcare marketplace by helping test and refine caregiver-facing digital tools. In this role, you'll use our platform as a sitter, provide structured feedback on features, and help identify usability, safety, and communication improvements. You'll document issues, follow test scenarios, and collaborate with product and support teams to enhance sitter workflows. Ideal candidates are tech-comfortable, detail-oriented, and passionate about safe, high-quality care for families, with strong communication and reliability. Responsibilities Use the Sittercity platform as a sitter to test new and existing features Execute test scenarios and provide structured feedback on usability and workflows Identify and document bugs, issues, and safety or communication concerns Collaborate with product and customer support teams to refine sitter tools Participate in feedback sessions, surveys, and usability studies Follow detailed instructions and reporting formats for test activities Maintain a user and family-first mindset while evaluating platform experiences Communicate clearly and promptly about findings and recommendations Required Skills Web and mobile app proficiency Usability testing Bug and issue reporting Documentation and note-taking Childcare and safety awareness Communication skills Attention to detail Basic data entry Time management Customer focus