Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
10/09/2026
Full time
Job Description Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required. Responsibilities Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role. Provide technical support and communicate technical information to all Sage Dental computer end users Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner) Work on help desk request via ticketing system and follow up when required Document all relevant information, troubleshooting steps taken, and resolution Maintain SLA expectations and ticketing processes and procedures Collaborate with teammates on hardware and software issues and escalate as needed Install and troubleshoot hardware, software, and/or peripheral equipment Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue Use of Office 365 products such as Outlook, Teams, and Excel Maintain cleanliness and organization of work space Qualifications Minimum of 1-3 years of experience in a help desk role. Certifications are a plus. Experience supporting Windows machines, Citrix, O365 apps, and printers preferred. Excellent communication (verbal and written), interpersonal, time management, and developmental skills. Strong problem solving and critical thinking skills. Ability to learn new technologies quickly. Must be a team player! The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required. Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required. What Sage Offers Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills
10/09/2026
Full time
Sage Dental is seeking a Service Desk Technician to provide first-line IT support for our multi-location dental practices across the Southeastern U.S. In this role, you will respond to tickets, calls, and emails from clinical and administrative staff, troubleshooting issues involving workstations, printers, dental practice software, and basic networking. You will document and resolve incidents, escalate complex problems, and help maintain secure, reliable systems that keep patient care running smoothly. This position offers exposure to modern technology, a collaborative, patient-centered culture, and clear opportunities for growth and continued learning within a stable, expanding organization. Responsibilities Provide first-level technical support for Sage Dental staff via phone, email, and ticketing system Troubleshoot and resolve issues with workstations, printers, dental software, and network connectivity Log, prioritize, and track incidents and service requests to timely resolution Escalate complex issues to senior IT staff following defined procedures and SLAs Install, configure, and update hardware, operating systems, and approved applications Support user account management, permissions, and password resets in core systems Educate end users on basic troubleshooting, security best practices, and system use Collaborate with clinical and administrative teams to minimize downtime and service disruption Document solutions, procedures, and known issues in the IT knowledge base Participate in on-call coverage and occasional after-hours maintenance as needed Required Skills Windows desktop administration Basic networking and TCP/IP troubleshooting Ticketing and IT service management tools Hardware installation and configuration Microsoft 365 administration and support Remote support tools (RDP, VPN, remote access suites) Printer and peripheral troubleshooting Active Directory user and permissions management Endpoint security and anti-virus tools Customer service and communication skills