Purple Cow Recruiting
Boston, Massachusetts
Job Description Job Description Description: Telecommunications Specialist RingCentral $80K-$95K Boston, MA 02118 Onsite Full-Time Up to 20% Travel Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Telecommunications Specialist with required RingCentral experience for an onsite position in Boston, Massachusetts. This role supports enterprise telecommunications operations across multiple campuses and community locations and requires experience designing, maintaining, administering, and troubleshooting complex voice and telecommunications environments. POSITION OVERVIEW The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments. COMPENSATION $80,000-$95,000 annual salary SCHEDULE / WORK ARRANGEMENT Full-Time Onsite in Boston, MA 02118 Up to 20% travel ROLE • Engineer, design, document, troubleshoot, and administer telecommunications systems and software. • Manage and support telecom moves, adds, and changes. • Work daily ServiceNow tickets supporting clinical and administrative staff. • Provide remote and in-person end-user support and technical/administrative training. • Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services. • Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC. • Support integrations with paging, overhead paging, call recording, and IVR systems. • Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations. • Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts. • Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS. • Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents. • Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones. • Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants. • Troubleshoot complex enterprise voice, video, and collaboration issues. • Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features. • Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • RingCentral experience REQUIRED • Bachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experience REQUIRED • Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems REQUIRED • Familiarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cards REQUIRED • Excellent oral and written English communication and interpersonal skills REQUIRED • Strong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlines REQUIRED • Ability to analyze and solve problems systematically, logically, and in a timely manner REQUIRED Preferred • Cisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP) • Avaya Certified Support or Implementation Specialist Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .
Job Description Job Description Description: Telecommunications Specialist RingCentral $80K-$95K Boston, MA 02118 Onsite Full-Time Up to 20% Travel Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Telecommunications Specialist with required RingCentral experience for an onsite position in Boston, Massachusetts. This role supports enterprise telecommunications operations across multiple campuses and community locations and requires experience designing, maintaining, administering, and troubleshooting complex voice and telecommunications environments. POSITION OVERVIEW The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments. COMPENSATION $80,000-$95,000 annual salary SCHEDULE / WORK ARRANGEMENT Full-Time Onsite in Boston, MA 02118 Up to 20% travel ROLE • Engineer, design, document, troubleshoot, and administer telecommunications systems and software. • Manage and support telecom moves, adds, and changes. • Work daily ServiceNow tickets supporting clinical and administrative staff. • Provide remote and in-person end-user support and technical/administrative training. • Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services. • Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC. • Support integrations with paging, overhead paging, call recording, and IVR systems. • Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations. • Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts. • Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS. • Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents. • Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones. • Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants. • Troubleshoot complex enterprise voice, video, and collaboration issues. • Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features. • Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • RingCentral experience REQUIRED • Bachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experience REQUIRED • Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems REQUIRED • Familiarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cards REQUIRED • Excellent oral and written English communication and interpersonal skills REQUIRED • Strong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlines REQUIRED • Ability to analyze and solve problems systematically, logically, and in a timely manner REQUIRED Preferred • Cisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP) • Avaya Certified Support or Implementation Specialist Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .
Purple Cow Recruiting
Brentwood, Tennessee
Job Description Job Description Description: Manager, Technology Finance Function Support Oracle Finance $89,937-$124,563 Brentwood, TN 37027 Hybrid Onsite 4 Days Per Week Remote Fridays Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Manager, Technology Finance Function Support for a highly visible working-manager opportunity in Brentwood, Tennessee. This role leads a team responsible for supporting and optimizing an Oracle Finance application environment and requires a strong combination of Oracle Finance expertise, production application support, people leadership, and business partnership. POSITION OVERVIEW The Manager will lead internal employees and managed service resources supporting Oracle Fusion Finance applications and financial functions including General Ledger, Accounts Payable, Fixed Assets, Projects, Cost Accounting, and related integrations. This is not a purely people-management position. The successful candidate must have hands-on Oracle Finance knowledge and be willing to become directly involved in complex production issues and escalations when necessary. COMPENSATION $89,937-$124,563 annual salary SCHEDULE / WORK ARRANGEMENT Hybrid Onsite 4 days per week in Brentwood, TN Remote Fridays Approximately 10% travel may be required ROLE • Lead and develop the Finance Technology application support team, including internal employees and managed service resources. • Provide hands-on leadership for Oracle Finance production support, troubleshooting, incident resolution, and escalations. • Ensure operational stability while proactively identifying and resolving issues impacting Finance operations. • Oversee support and optimization of Oracle Finance modules and related integrations. • Manage and prioritize production issues, enhancement requests, releases, testing activities, and strategic projects. • Partner with Finance stakeholders to understand business needs and translate them into effective technology solutions. • Manage third-party vendors and managed service partners, including performance, accountability, support requests, and escalations. • Lead and support system upgrades, patches, enhancements, testing, and application releases. • Partner with Integration teams to address interface failures and ensure reliable movement of financial data between applications. • Drive continuous improvement, automation, and optimization across Finance technology and application support processes. • Support Finance transformation initiatives including Accounts Payable technology modernization, Oracle Fusion optimization, Oracle EPM initiatives, payment modernization, and other enterprise Finance projects. • Build strong relationships across Finance and Technology and serve as a trusted partner for application strategy, operational support, and continuous improvement. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • Bachelor's degree in Computer Science, Information Systems, Finance, Accounting, Business Administration, or a related field REQUIRED • 8+ years of experience within enterprise Finance applications, ERP systems, Finance technology, Oracle applications, or related application support functions REQUIRED • Direct Oracle Finance experience REQUIRED • Hands-on functional/application support experience within an Oracle Finance environment - not solely infrastructure or end-user support REQUIRED • Working knowledge of Finance processes and Oracle financial modules, particularly General Ledger and Accounts Payable, with exposure to additional modules such as Fixed Assets, Projects, Cost Accounting, Accounts Receivable, and/or Cash Management REQUIRED • Demonstrated people leadership experience managing application support or Finance technology professionals REQUIRED • Ability and willingness to operate as a hands-on working manager and become directly involved in complex production issues and escalations REQUIRED • Strong production application support experience including incident management, troubleshooting, root-cause analysis, and operational stability REQUIRED • Experience balancing production support with enhancements, implementations, testing, releases, and project delivery REQUIRED • Experience managing or working closely with managed service providers and/or third-party application support vendors REQUIRED • Strong stakeholder-management experience partnering across Finance and Technology REQUIRED Preferred • Deep Oracle Fusion Finance implementation, support, or optimization experience • Experience across multiple Oracle Fusion Finance modules including GL, AP, AR, Fixed Assets, Cash Management, Projects, and Cost Accounting • Oracle EPM experience, particularly FCCS and ARCS • Previous Accounting or Finance experience in addition to Finance technology/application support • Experience supporting a large-scale Finance or ERP transformation • AP automation, OCR/IDR technology, AI-enabled Accounts Payable solutions, or payment modernization experience • Experience managing offshore or third-party managed service teams • ERP integrations, financial reporting platforms, data interfaces, and integration troubleshooting experience • Healthcare industry experience • Shared services experience • Experience driving automation, process improvement, and measurable service-delivery improvements • Master's degree in a related field Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .
Job Description Job Description Description: Manager, Technology Finance Function Support Oracle Finance $89,937-$124,563 Brentwood, TN 37027 Hybrid Onsite 4 Days Per Week Remote Fridays Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Manager, Technology Finance Function Support for a highly visible working-manager opportunity in Brentwood, Tennessee. This role leads a team responsible for supporting and optimizing an Oracle Finance application environment and requires a strong combination of Oracle Finance expertise, production application support, people leadership, and business partnership. POSITION OVERVIEW The Manager will lead internal employees and managed service resources supporting Oracle Fusion Finance applications and financial functions including General Ledger, Accounts Payable, Fixed Assets, Projects, Cost Accounting, and related integrations. This is not a purely people-management position. The successful candidate must have hands-on Oracle Finance knowledge and be willing to become directly involved in complex production issues and escalations when necessary. COMPENSATION $89,937-$124,563 annual salary SCHEDULE / WORK ARRANGEMENT Hybrid Onsite 4 days per week in Brentwood, TN Remote Fridays Approximately 10% travel may be required ROLE • Lead and develop the Finance Technology application support team, including internal employees and managed service resources. • Provide hands-on leadership for Oracle Finance production support, troubleshooting, incident resolution, and escalations. • Ensure operational stability while proactively identifying and resolving issues impacting Finance operations. • Oversee support and optimization of Oracle Finance modules and related integrations. • Manage and prioritize production issues, enhancement requests, releases, testing activities, and strategic projects. • Partner with Finance stakeholders to understand business needs and translate them into effective technology solutions. • Manage third-party vendors and managed service partners, including performance, accountability, support requests, and escalations. • Lead and support system upgrades, patches, enhancements, testing, and application releases. • Partner with Integration teams to address interface failures and ensure reliable movement of financial data between applications. • Drive continuous improvement, automation, and optimization across Finance technology and application support processes. • Support Finance transformation initiatives including Accounts Payable technology modernization, Oracle Fusion optimization, Oracle EPM initiatives, payment modernization, and other enterprise Finance projects. • Build strong relationships across Finance and Technology and serve as a trusted partner for application strategy, operational support, and continuous improvement. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • Bachelor's degree in Computer Science, Information Systems, Finance, Accounting, Business Administration, or a related field REQUIRED • 8+ years of experience within enterprise Finance applications, ERP systems, Finance technology, Oracle applications, or related application support functions REQUIRED • Direct Oracle Finance experience REQUIRED • Hands-on functional/application support experience within an Oracle Finance environment - not solely infrastructure or end-user support REQUIRED • Working knowledge of Finance processes and Oracle financial modules, particularly General Ledger and Accounts Payable, with exposure to additional modules such as Fixed Assets, Projects, Cost Accounting, Accounts Receivable, and/or Cash Management REQUIRED • Demonstrated people leadership experience managing application support or Finance technology professionals REQUIRED • Ability and willingness to operate as a hands-on working manager and become directly involved in complex production issues and escalations REQUIRED • Strong production application support experience including incident management, troubleshooting, root-cause analysis, and operational stability REQUIRED • Experience balancing production support with enhancements, implementations, testing, releases, and project delivery REQUIRED • Experience managing or working closely with managed service providers and/or third-party application support vendors REQUIRED • Strong stakeholder-management experience partnering across Finance and Technology REQUIRED Preferred • Deep Oracle Fusion Finance implementation, support, or optimization experience • Experience across multiple Oracle Fusion Finance modules including GL, AP, AR, Fixed Assets, Cash Management, Projects, and Cost Accounting • Oracle EPM experience, particularly FCCS and ARCS • Previous Accounting or Finance experience in addition to Finance technology/application support • Experience supporting a large-scale Finance or ERP transformation • AP automation, OCR/IDR technology, AI-enabled Accounts Payable solutions, or payment modernization experience • Experience managing offshore or third-party managed service teams • ERP integrations, financial reporting platforms, data interfaces, and integration troubleshooting experience • Healthcare industry experience • Shared services experience • Experience driving automation, process improvement, and measurable service-delivery improvements • Master's degree in a related field Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .