Fiberwave Technologies

Job Description Job Description Job Title: VoIP Technician Level: Entry-level to Junior Position Summary The VoIP Technician installs, configures, and supports Voice over IP phone systems for customers and internal users. This role handles on-site and remote work, including phone setup, basic system programming, troubleshooting, and day-to-day support. The technician works under senior staff while building hands-on experience with IP phones, PBX/hosted platforms, SIP trunks, and related network settings. Responsibilities Install, configure, and test VoIP phones, ATAs, gateways, and related hardware Perform moves, adds, and changes (MACs) for extensions, users, and devices Assist with new system deployments, cutovers, and go-live testing Configure basic call routing, voicemail, hunt groups, auto attendants, and user features Troubleshoot call quality issues such as dropped calls, one-way audio, echo, jitter, and registration failures Support SIP registration, trunks, DIDs, and basic call-flow problems Check related network issues that affect voice, including cabling, VLANs, PoE, ports, NAT, and firewall settings Provide Tier 1 support by phone, email, chat, or ticketing system Train end users on phone features, apps, and basic system use Document installs, configurations, tickets, and site notes Coordinate with vendors, carriers, and senior engineers on escalations Maintain inventory of phones, adapters, and spare parts Follow change-control, labeling, and customer-site professionalism standards Required Qualifications High school diploma or equivalent; technical certificate or related coursework preferred 0-2 years of experience in VoIP, telecom, IT support, networking, or low-voltage/cabling work Basic understanding of VoIP concepts, IP phones, and phone system support Familiarity with networking fundamentals: TCP/IP, DHCP, DNS, VLANs, and Wi-Fi Ability to follow installation checklists and written procedures Strong troubleshooting mindset and customer-service skills Clear written and verbal communication Valid driver's license and ability to travel to customer sites as needed Ability to lift and carry equipment (typically up to 40-50 lbs) and work in office, closet, and ceiling environments

Job Description Job Description Job Title: VoIP Technician Level: Entry-level to Junior Position Summary The VoIP Technician installs, configures, and supports Voice over IP phone systems for customers and internal users. This role handles on-site and remote work, including phone setup, basic system programming, troubleshooting, and day-to-day support. The technician works under senior staff while building hands-on experience with IP phones, PBX/hosted platforms, SIP trunks, and related network settings. Responsibilities Install, configure, and test VoIP phones, ATAs, gateways, and related hardware Perform moves, adds, and changes (MACs) for extensions, users, and devices Assist with new system deployments, cutovers, and go-live testing Configure basic call routing, voicemail, hunt groups, auto attendants, and user features Troubleshoot call quality issues such as dropped calls, one-way audio, echo, jitter, and registration failures Support SIP registration, trunks, DIDs, and basic call-flow problems Check related network issues that affect voice, including cabling, VLANs, PoE, ports, NAT, and firewall settings Provide Tier 1 support by phone, email, chat, or ticketing system Train end users on phone features, apps, and basic system use Document installs, configurations, tickets, and site notes Coordinate with vendors, carriers, and senior engineers on escalations Maintain inventory of phones, adapters, and spare parts Follow change-control, labeling, and customer-site professionalism standards Required Qualifications High school diploma or equivalent; technical certificate or related coursework preferred 0-2 years of experience in VoIP, telecom, IT support, networking, or low-voltage/cabling work Basic understanding of VoIP concepts, IP phones, and phone system support Familiarity with networking fundamentals: TCP/IP, DHCP, DNS, VLANs, and Wi-Fi Ability to follow installation checklists and written procedures Strong troubleshooting mindset and customer-service skills Clear written and verbal communication Valid driver's license and ability to travel to customer sites as needed Ability to lift and carry equipment (typically up to 40-50 lbs) and work in office, closet, and ceiling environments