Full Potential Solutions
About Us Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Our Mission: To create conditions wherein people thrive Position Summary The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively. This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities. Key Responsibilities Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes. Assist with maintenance of fee codes, classification logic, routing rules, and system data. Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects. Support identification and documentation of system issues, rule gaps, and classification discrepancies. Assist with testing and validation of system updates, rule changes, and enhancements. Maintain documentation for fee codes, business rules, testing results, and issue tracking. Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues. Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis. Assist with root cause analysis and tracking of issue resolution and remediation efforts. Coordinate with internal teams to track and follow up on system tickets and issues. Identify opportunities for process improvement and increased efficiency. Serve as a resource for basic questions related to invoice workflows and reporting. Qualifications High school diploma required; Associate's or Bachelor's degree preferred. 3-5 years of mortgage servicing, operations, or related experience preferred. Expert experience with ICE Invoice Management (IM), MSP Strong understanding of invoice processing, data entry, or financial operations. Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately. Strong attention to detail and ability to work with data accurately. Intermediate Excel skills (sorting, filtering, basic formulas). Ability to research issues and follow established processes for resolution. Strong organizational and time management skills. Effective communication skills and ability to work in a team environment. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
About Us Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Our Mission: To create conditions wherein people thrive Position Summary The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively. This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities. Key Responsibilities Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes. Assist with maintenance of fee codes, classification logic, routing rules, and system data. Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects. Support identification and documentation of system issues, rule gaps, and classification discrepancies. Assist with testing and validation of system updates, rule changes, and enhancements. Maintain documentation for fee codes, business rules, testing results, and issue tracking. Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues. Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis. Assist with root cause analysis and tracking of issue resolution and remediation efforts. Coordinate with internal teams to track and follow up on system tickets and issues. Identify opportunities for process improvement and increased efficiency. Serve as a resource for basic questions related to invoice workflows and reporting. Qualifications High school diploma required; Associate's or Bachelor's degree preferred. 3-5 years of mortgage servicing, operations, or related experience preferred. Expert experience with ICE Invoice Management (IM), MSP Strong understanding of invoice processing, data entry, or financial operations. Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately. Strong attention to detail and ability to work with data accurately. Intermediate Excel skills (sorting, filtering, basic formulas). Ability to research issues and follow established processes for resolution. Strong organizational and time management skills. Effective communication skills and ability to work in a team environment. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Full Potential Solutions
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Position Summary Project Managers are responsible for managing a range of business and technology projects of moderate complexity. They support the delivery of solutions by coordinating project scope, timelines, and resources using both traditional and Agile methodologies. Project Managers work closely with cross-functional teams to ensure clear communication, timely execution, and alignment with business goals. This role will manage a variety of projects, including initiatives that span both business operations and technical implementations. The ideal candidate is comfortable managing projects independently and contributing to Agile practices in a collaborative environment. Essential Duties and Responsibilities Duties include the following. Other responsibilities may be assigned. Spend approximately 60% of time managing projects through various phases of software development (Discovery Delivery), 20% gathering requirements for smaller-scale efforts, and 20% on reporting, metrics, and resource coordination. Manage project delivery within defined scope, timeline, and budget. Coordinate multiple projects or workstreams simultaneously. Identify and escalate risks and issues, and support mitigation planning. Provide regular project updates to stakeholders and team members. Follow established project management processes and maintain documentation. Support project delivery from initiation through implementation and closure. Track resource needs and assist with utilization planning. Communicate budget and task status clearly across teams. Align project deliverables with business objectives and report progress accordingly. Coordinate final delivery activities including UAT, implementation, and sign-off. Collaborate with internal teams and vendors to identify solutions. Maintain project documentation and assets. Work with product and business teams to define requirements and estimate effort. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3-5 years of experience as a project manager or in a similar role managing project scope, timelines, and delivery. 1-2 years of experience working with Agile teams using tools like Jira or Azure DevOps (ADO), including participation in scrum ceremonies. Familiarity with task planning, dependencies, and resource coordination. Understanding of Agile methodologies such as Scrum and Kanban. General knowledge of technology and business operations. Strong problem-solving skills and ability to support technology-driven solutions. Excellent written and verbal communication skills. Ability to work effectively with cross-functional teams and stakeholders. Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines. Customer-service orientation and team collaboration mindset. Experience in financial services or loan servicing is a plus. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Position Summary Project Managers are responsible for managing a range of business and technology projects of moderate complexity. They support the delivery of solutions by coordinating project scope, timelines, and resources using both traditional and Agile methodologies. Project Managers work closely with cross-functional teams to ensure clear communication, timely execution, and alignment with business goals. This role will manage a variety of projects, including initiatives that span both business operations and technical implementations. The ideal candidate is comfortable managing projects independently and contributing to Agile practices in a collaborative environment. Essential Duties and Responsibilities Duties include the following. Other responsibilities may be assigned. Spend approximately 60% of time managing projects through various phases of software development (Discovery Delivery), 20% gathering requirements for smaller-scale efforts, and 20% on reporting, metrics, and resource coordination. Manage project delivery within defined scope, timeline, and budget. Coordinate multiple projects or workstreams simultaneously. Identify and escalate risks and issues, and support mitigation planning. Provide regular project updates to stakeholders and team members. Follow established project management processes and maintain documentation. Support project delivery from initiation through implementation and closure. Track resource needs and assist with utilization planning. Communicate budget and task status clearly across teams. Align project deliverables with business objectives and report progress accordingly. Coordinate final delivery activities including UAT, implementation, and sign-off. Collaborate with internal teams and vendors to identify solutions. Maintain project documentation and assets. Work with product and business teams to define requirements and estimate effort. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3-5 years of experience as a project manager or in a similar role managing project scope, timelines, and delivery. 1-2 years of experience working with Agile teams using tools like Jira or Azure DevOps (ADO), including participation in scrum ceremonies. Familiarity with task planning, dependencies, and resource coordination. Understanding of Agile methodologies such as Scrum and Kanban. General knowledge of technology and business operations. Strong problem-solving skills and ability to support technology-driven solutions. Excellent written and verbal communication skills. Ability to work effectively with cross-functional teams and stakeholders. Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines. Customer-service orientation and team collaboration mindset. Experience in financial services or loan servicing is a plus. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.