CVL

55 job(s) at CVL

CVL Essex, UK
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Hertfordshire, UK
Sep 09, 2016
SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: • Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System • Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail • Assist Visitors to the IT Department • Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: • Commercial Network experience • Knowledge of the MS Office • Knowledge of MS Windows • Experience of working on Helpdesks & Call Logging Tools • Other relevant experience such as Citrix, Routers, Exchange, Active Directory • Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Essex, UK
Sep 09, 2016
SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: • Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System • Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail • Assist Visitors to the IT Department • Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: • Commercial Network experience • Knowledge of the MS Office • Knowledge of MS Windows • Experience of working on Helpdesks & Call Logging Tools • Other relevant experience such as Citrix, Routers, Exchange, Active Directory • Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Hertfordshire, UK
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Cambridge, Cambridge, UK
Sep 09, 2016
BUSINESS INTELLIGENT ENGINEER / BUSINESS SOLUTION ARCHITECTURE / BI Basic Salary £65-75,000 + Bonus 20-25% + Strong Benefits Package Our Client is a Pan-European Corporate Blue Chip Group of Companies that is currently undertaking several major Business Systems Transformation & Implementation Programmes. They are now looking for an experienced Business Intelligence Engineer / BI Engineer with experience & knowledge across a broad base of BI Tools & Business Intelligence Solutions Delivery, who can work with Key Stakeholders based across the business Key Responsibilities of the BI Engineer role will include: •Deliver Measurable Value to Business Units, by taking Technical role in Delivery of both large and small Business Intelligence Projects & contribute to IT Architecture Strategy, Roadmaps & Capabilities •Primarily focus on Application Development, Data Analysis & Prototyping •Undertake Business Requirements Gathering, BI Solution Architecture, Agile Project Leadership & Analytics •Identify Opportunities for Innovation in Delivery, Technology & Methodology Best Practices both Externally & Internally to Improve Delivery Performance & Team Capabilities •Working with BI Analysts and with wider IT to Deliver Improved Analytics Capabilities to the business. •Take Ownership of Application Development & Data Analysis efforts and help establish best practices •Innovate & Test New Technologies with relevance to BI & Analytics, including POCs, Assessments & Business Case Development •Deliver BI Solutions to Support Business Enquiries & Analytical Demands using available BI Tools or Custom Solutions •Support Solution Evaluation & Selection Decisions; Buying & Building Decisions & Early-Phase Project Estimates which contribute to the creation of business case •Support Development of Information Architecture & Engineering Standards, Roadmaps & Blueprints •Undertake Business Analysis & Business Process Analysis as part of Solution Design Process •Establish Strong Working Relationships with Customer Groups to develop an in-depth understanding of business priorities •Maintain Professional Development in Analytics & BI Tools, Business Intelligence Techniques, Master Data Management, Information Management & Architecture and Vendors Key Skills & Experience of the Business Intelligence Engineer Required: •5 years+ Business Intelligence experience or Solution Delivery experience, ideally within Financial or Development Domains •Good Influencing & Innovation Skills •Strong Interpersonal Skills & Passion for Customers •Ability to Make Decisions Under Pressure •Ability to Shape & Drive Strategies & Plans •Strong Collaboration Skills •Good Communication & Facilitation Skills •Self-Starter with High Levels of Drive, Energy & Resilience •Experience with Range of Development Methodologies & Tools (Agile, Scrum etc) Searches: Business Intelligent Engineer , BI Engineer, BI Developer, Systems Analyst, Oracle, SQL Analyst, BI Analyst, Applications Developer, Database Developer, SQL Developer, Application Support, DBA, BI Analyst, Database Administrator, Business Intelligence, Report Analyst, SQL Reporting Analyst, Oracle, MI Developer, BI Developer, SQL Server, Crystal Reports, Business Objects, SAP SE, Crystal Reports, Data Warehouse, Business Objects, Business Object, OBIEE, SAP BW, Cognos, Hyperion, BPM, Tableau, Microstrategy, Business Analytics, Business Solution Architecture, Data Migration, Systems Implementation, BI, MI, Data Analysis, Information Dashboard Design, MS Office Programming, Management Information, Business Metrics, Report Design, Project Lead, Developer. Locations Suitable for the role will include: Cambridge / Cambridgeshire / Peterborough / Huntingdon / Bury St Edmunds / Sudbury / Lavenham / Baldock / Bedford / St. Neots / Great Cambourne / Saffron Walden / St. Ives / Mildenhall / Letchworth / Hertfordshire / Milton Keynes / Royston / Essex / Colchester / Bishop’s Stortford
CVL Sheffield, South Yorkshire, UK
Sep 09, 2016
BUSINESS SYSTEMS IMPLEMENTATION / PROJECT MANAGER Basic Salary £65,000 / BUPA Healthcare / 5% Pension / 33 Days Holiday / Free Parking + Excellent Benefits Our Client is a hugely successful Pan-European organisation working across large scale Civil Engineering Projects throughout the UK. They are now looking for an experienced Business Systems Implementation Project Manager with a passion for Business Transformation & Innovation to join their ever expanding Implementation Team within their UK Shared Services Operation. Working as a Business Systems Project Manager you will help Drive Change to the Business Systems & Organisational Processes, Technology & Culture. You will To Provide Business Analytical, Systems Implementation & Project Management Services to the Business, Supporting Key Elements of the System Projects & Assisting with the Effective Delivery of Key Activities Key Responsibilities of Business Systems Implementation Project Manager may include the following; • Lead & Manage a Business Systems Transformation Project, including Technology, Stakeholders & Organisational Change Management • Business Operating Model Design & Transformation, including Business Systems Process Transformation & Governance Optimisation • Business Systems Transformation Planning & Mobilisation • Build & Manage Productive Internal & External Relationships • Drive Business Transformation Activities towards Achieving Budget Objectives Key Skills & Experience Required for the Business Transformation Project Manager: • Strong experience within Project Management across the following: Business Systems Implementation / Business Transformation, People & Organisational Change Management • Experience of Business Systems Analysis & Planning • Proven Ability to work Creatively & Analytically in Problem-Solving Environment • Excellent Leadership, Communication & Interpersonal Skills • Professional Certifications within Programme & Project Management are an advantage eg. PMP, PRINCE2 • Ability to Meet Travel Requirements, when needed Searches: Business Systems Project Manager / Business Transformation Project Manager / Transformation Programme Manager / Project Manager / Business Change Project Manager / Senior Project Manager / Business Change Project Manager / Business Systems Implementation Project Manager / Business Systems Project Manager / Business Transformation Manager / Business Systems Transformation Programme Manager / Systems Implementation Manager / Systems Project Manager / Business Systems Implementation Manager / PM / Project / Business Systems Analyst / Business Analyst / Software Systems / Project Manager Locations Suitable for the role will include: South Yorkshire, Doncaster, Sheffield, Barnsley, Wakefield, Gainsborough, Worksop, Retford, Pontefract, Castleford, Scunthorpe, Goole, Featherstone, Scunthorpe, North Lincolnshire, Leeds, West Yorkshire
CVL Nottinghamshire, UK
Sep 09, 2016
BUSINESS SYSTEMS IMPLEMENTATION / PROJECT MANAGER Basic Salary £65,000 / BUPA Healthcare / 5% Pension / 33 Days Holiday / Free Parking + Excellent Benefits Our Client is a hugely successful Pan-European organisation working across large scale Civil Engineering Projects throughout the UK. They are now looking for an experienced Business Systems Implementation Project Manager with a passion for Business Transformation & Innovation to join their ever expanding Implementation Team within their UK Shared Services Operation. Working as a Business Systems Project Manager you will help Drive Change to the Business Systems & Organisational Processes, Technology & Culture. You will To Provide Business Analytical, Systems Implementation & Project Management Services to the Business, Supporting Key Elements of the System Projects & Assisting with the Effective Delivery of Key Activities Key Responsibilities of Business Systems Implementation Project Manager may include the following; • Lead & Manage a Business Systems Transformation Project, including Technology, Stakeholders & Organisational Change Management • Business Operating Model Design & Transformation, including Business Systems Process Transformation & Governance Optimisation • Business Systems Transformation Planning & Mobilisation • Build & Manage Productive Internal & External Relationships • Drive Business Transformation Activities towards Achieving Budget Objectives Key Skills & Experience Required for the Business Transformation Project Manager: • Strong experience within Project Management across the following: Business Systems Implementation / Business Transformation, People & Organisational Change Management • Experience of Business Systems Analysis & Planning • Proven Ability to work Creatively & Analytically in Problem-Solving Environment • Excellent Leadership, Communication & Interpersonal Skills • Professional Certifications within Programme & Project Management are an advantage eg. PMP, PRINCE2 • Ability to Meet Travel Requirements, when needed Searches: Business Systems Project Manager / Business Transformation Project Manager / Transformation Programme Manager / Project Manager / Business Change Project Manager / Senior Project Manager / Business Change Project Manager / Business Systems Implementation Project Manager / Business Systems Project Manager / Business Transformation Manager / Business Systems Transformation Programme Manager / Systems Implementation Manager / Systems Project Manager / Business Systems Implementation Manager / PM / Project / Business Systems Analyst / Business Analyst / Software Systems / Project Manager Locations Suitable for the role will include: Nottingham / East Midlands / Leicestershire / Leicester / Mansfield / Derby / Derbyshire / Newark / Stoke-on-Trent / Lincolnshire / South Yorkshire / Sheffield / Worksop / Rotherham / Doncaster / Burton-on-Trent / Grantham / Loughborough / Chesterfield
CVL Essex, UK
Sep 09, 2016
NET DEVELOPER / SYSTEMS DEVELOPER / (url removed) / C# / MVC / SQL £60,000 Salary + 5% Pension + BUPA Private Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is a £Billion Pan-European Civil Engineering organisation now looking for strong .NET / Systems Developer a fast growing and exciting Systems Development Team within a vibrant and dynamic Enterprise-Level IT Department. Based out of their UK Head Office Operations and due to their continued success in the UK market place they are undertaking multiple Business Transformation Programmes throughout their organisation requiring capable .NET Developers to work across Complex Technical Enterprise Solutions & exciting Project Focused work. Responsibilities of the role of .NET Developer will include: •Full Software Lifecycle of various Web Based Applications •Development of Web Service Integrations with Internal & External Customers •Design & Ensure Compliance to Development Standards & Rules •Develop New Solutions Adhering to the Requirements & Standards of UK Systems •Maintain & Enhance Existing Solutions including Business Critical Databases •Support 3rd Party Database Applications •Ensure System & Data Integrity Skills & Experience required for the Systems Developer would be: •Good Commercial experience in Developing, Implementing & Maintaining Solutions using Microsoft Technology Stack including (url removed) Framework (C#) / MVC / SQL Server •Experience in Creating Technical Documentation is preferred •Knowledge of Web Based Technologies; HTML, Web Services, XML, JavaScript, JQuery •Ability to Work Independently as well as Part of Team •Ability to Work on Multiple Projects in Fast-Paced Work Environment •Strong Analytical & Problem Solving Skills are required. •Good Communication Skills and the ability to work with and talk to end users are required. Searches: Web Applications Developer / Software Engineer / Microsoft Stack Developer / Web Developer / Software Developer / Lead Software Developer / Web Developer / C# Developer / (url removed) Developer / .NET Developer / SQL Server / Web Developer / Senior Web Developer / SQL Developer / Senior Developer / Application Developer / Software Application Developer / Systems Developer / C# Developer / C# / (url removed) / .NET Developer / Lead Developer / (url removed) / Systems Developer / Developer / Senior .NET Developer / Software Developer Locations Suitable for role will include: Hertfordshire / Stevenage / Harlow / Essex / Epping / Enfield / St Albans / Hertford / Hatfield / Luton / Welwyn Garden City / Chelmsford / Hitchin / Letchworth / Tottenham / North London / Cheshunt / Harrow
CVL Cambridge, Cambridge, UK
Sep 09, 2016
SENIOR SOLUTIONS ARCHITECT / ENTERPRISE ARCHITECTURE Salary: £95-100,000 Basic Salary + 25% Bonus + Excellent Staff Benefits Our Client is an exciting Corporate Blue Chip Group of Companies that after many years of global success and as a result of an aggressive commercial growth & investment strategy, are undertaking several major Business Systems Transformation & Implementation Programmes. They are now looking for an experienced and ambitious Solutions Architect to work on a Portfolio of Development Projects with Key Stakeholders across their Shared Services Global Business Operations Key Responsibilities of Senior Solution Architect role will include: •Lead Technical Development Projects across the Portfolio Initiatives •Planning & Decision Making in Programme / Projects & Services •Establish Strong Relationships with Business Units & Customer Groups to Develop Understanding of Business Priorities •Assess & Review Architecture Work in Programme / Projects / Services & their Strategic Aspects •Use Specialist Knowledge & Understanding of Supported Business Areas to Drive Solutions to Issues & Challenges Faced By Customers •Lead & Develop Solution Architecture Capability (Methods, Processes & Best Practices etc) •Lead Solution Evaluation & Selection Decisions, Project Estimations, Creation of Business Cases •Lead Architecture & Design of Solutions for Business Units that Meet Business Requirements Aligned to Enterprise Architecture •Innovate & Test New Technologies Relevant to Business Units & Portfolio, including POCs, Assessments & Business Case Development •Ensure Architecture Decisions Support Both Business & IT Strategy & Compliant with Standards & Roadmaps •Guide Architects, Engineers & Third Party Suppliers) in Development & Documentation of IT Architectures for Complex Business Critical Projects •Support Business Analysis & Business Process Analysis as part of Solution Design Process Key Skills & Experience of Solutions Architect Required: •Strong Solution Architecture experience, ideally in either Financial or Development Domains •Able to Produce Technical Solution Documentation & Assessments •Enterprise Architecture Skills: Use Case Modeling, Business Process Modeling, Technical Requirements Definition, Service Design, System Design, Solution Design, Benefits Analysis, etc •Experience in System Performance & Load Testing & Trouble Shooting •Experience with AGILE Development Methodologies & Tools •Experience in working with External Suppliers •Excellent Influencing & Innovation & Collaborative Skills •Ability to Make Decisions Under Pressure •Ability to Shape & Drive Strategies & Plans •Self-Starter with Drive, Energy, Resilience Searches: Senior Solutions Architect / Solutions Architect / Senior Technical Architect / Technical Solutions Architect / Solution Architecture / Business Analyst / Software Engineering / Project Management / ERP / SAP / ETL / Warehousing / Master Data Management UI Design / Data Virtualisation / REST / Cloud Architecture / Cloud Solutions / Information Integration Architecture / Collaboration Architecture / Document Management / SharePoint / Mobile Solutions / IT Security / Enterprise Architecture Locations Suitable for the role will include: Cambridge / Cambridgeshire / Huntingdon / Bury St Edmunds / Sudbury / Lavenham / Halestead / Baldock / Bedford / St. Neots / Great Cambourne / Trumpington / Saffron Walden / Haverhill / St. Ives / Royston / Newmarket / Hertfordshire / Bishop’s Stortford / Letchworth / Braintree
CVL Hertfordshire, UK
Sep 09, 2016
NET DEVELOPER / SYSTEMS DEVELOPER / (url removed) / C# / MVC / SQL £60,000 Salary + 5% Pension + BUPA Private Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is a £Billion Pan-European Civil Engineering organisation now looking for strong .NET / Systems Developer a fast growing and exciting Systems Development Team within a vibrant and dynamic Enterprise-Level IT Department. Based out of their UK Head Office Operations and due to their continued success in the UK market place they are undertaking multiple Business Transformation Programmes throughout their organisation requiring capable .NET Developers to work across Complex Technical Enterprise Solutions & exciting Project Focused work. Responsibilities of the role of .NET Developer will include: •Full Software Lifecycle of various Web Based Applications •Development of Web Service Integrations with Internal & External Customers •Design & Ensure Compliance to Development Standards & Rules •Develop New Solutions Adhering to the Requirements & Standards of UK Systems •Maintain & Enhance Existing Solutions including Business Critical Databases •Support 3rd Party Database Applications •Ensure System & Data Integrity Skills & Experience required for the Systems Developer would be: •Good Commercial experience in Developing, Implementing & Maintaining Solutions using Microsoft Technology Stack including (url removed) Framework (C#) / MVC / SQL Server •Experience in Creating Technical Documentation is preferred •Knowledge of Web Based Technologies; HTML, Web Services, XML, JavaScript, JQuery •Ability to Work Independently as well as Part of Team •Ability to Work on Multiple Projects in Fast-Paced Work Environment •Strong Analytical & Problem Solving Skills are required. •Good Communication Skills and the ability to work with and talk to end users are required. Searches: Web Applications Developer / Software Engineer / Microsoft Stack Developer / Web Developer / Software Developer / Lead Software Developer / Web Developer / C# Developer / (url removed) Developer / .NET Developer / SQL Server / Web Developer / Senior Web Developer / SQL Developer / Senior Developer / Application Developer / Software Application Developer / Systems Developer / C# Developer / C# / (url removed) / .NET Developer / Lead Developer / (url removed) / Systems Developer / Developer / Senior .NET Developer / Software Developer Locations Suitable for role will include: Hertfordshire / Stevenage / Harlow / Essex / Epping / Enfield / St Albans / Hertford / Hatfield / Luton / Welwyn Garden City / Chelmsford / Hitchin / Letchworth / Tottenham / North London / Cheshunt / Harrow
CVL Hertfordshire, UK
Sep 09, 2016
NET DEVELOPER / SYSTEMS DEVELOPER / (url removed) / C# / MVC / SQL £60,000 Salary + 5% Pension + BUPA Private Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is a £Billion Pan-European Civil Engineering organisation now looking for strong .NET / Systems Developer a fast growing and exciting Systems Development Team within a vibrant and dynamic Enterprise-Level IT Department. Based out of their UK Head Office Operations and due to their continued success in the UK market place they are undertaking multiple Business Transformation Programmes throughout their organisation requiring capable .NET Developers to work across Complex Technical Enterprise Solutions & exciting Project Focused work. Responsibilities of the role of .NET Developer will include: •Full Software Lifecycle of various Web Based Applications •Development of Web Service Integrations with Internal & External Customers •Design & Ensure Compliance to Development Standards & Rules •Develop New Solutions Adhering to the Requirements & Standards of UK Systems •Maintain & Enhance Existing Solutions including Business Critical Databases •Support 3rd Party Database Applications •Ensure System & Data Integrity Skills & Experience required for the Systems Developer would be: •Good Commercial experience in Developing, Implementing & Maintaining Solutions using Microsoft Technology Stack including (url removed) Framework (C#) / MVC / SQL Server •Experience in Creating Technical Documentation is preferred •Knowledge of Web Based Technologies; HTML, Web Services, XML, JavaScript, JQuery •Ability to Work Independently as well as Part of Team •Ability to Work on Multiple Projects in Fast-Paced Work Environment •Strong Analytical & Problem Solving Skills are required. •Good Communication Skills and the ability to work with and talk to end users are required. Searches: Web Applications Developer / Software Engineer / Microsoft Stack Developer / Web Developer / Software Developer / Lead Software Developer / Web Developer / C# Developer / (url removed) Developer / .NET Developer / SQL Server / Web Developer / Senior Web Developer / SQL Developer / Senior Developer / Application Developer / Software Application Developer / Systems Developer / C# Developer / C# / (url removed) / .NET Developer / Lead Developer / (url removed) / Systems Developer / Developer / Senior .NET Developer / Software Developer Locations Suitable for role will include: Hertfordshire / Stevenage / Harlow / Essex / Epping / Enfield / St Albans / Hertford / Hatfield / Luton / Welwyn Garden City / Chelmsford / Hitchin / Letchworth / Tottenham / North London / Cheshunt / Harrow
CVL Essex, UK
Sep 09, 2016
NET DEVELOPER / SYSTEMS DEVELOPER / (url removed) / C# / MVC / SQL £60,000 Salary + 5% Pension + BUPA Private Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is a £Billion Pan-European Civil Engineering organisation now looking for strong .NET / Systems Developer a fast growing and exciting Systems Development Team within a vibrant and dynamic Enterprise-Level IT Department. Based out of their UK Head Office Operations and due to their continued success in the UK market place they are undertaking multiple Business Transformation Programmes throughout their organisation requiring capable .NET Developers to work across Complex Technical Enterprise Solutions & exciting Project Focused work. Responsibilities of the role of .NET Developer will include: •Full Software Lifecycle of various Web Based Applications •Development of Web Service Integrations with Internal & External Customers •Design & Ensure Compliance to Development Standards & Rules •Develop New Solutions Adhering to the Requirements & Standards of UK Systems •Maintain & Enhance Existing Solutions including Business Critical Databases •Support 3rd Party Database Applications •Ensure System & Data Integrity Skills & Experience required for the Systems Developer would be: •Good Commercial experience in Developing, Implementing & Maintaining Solutions using Microsoft Technology Stack including (url removed) Framework (C#) / MVC / SQL Server •Experience in Creating Technical Documentation is preferred •Knowledge of Web Based Technologies; HTML, Web Services, XML, JavaScript, JQuery •Ability to Work Independently as well as Part of Team •Ability to Work on Multiple Projects in Fast-Paced Work Environment •Strong Analytical & Problem Solving Skills are required. •Good Communication Skills and the ability to work with and talk to end users are required. Searches: Web Applications Developer / Software Engineer / Microsoft Stack Developer / Web Developer / Software Developer / Lead Software Developer / Web Developer / C# Developer / (url removed) Developer / .NET Developer / SQL Server / Web Developer / Senior Web Developer / SQL Developer / Senior Developer / Application Developer / Software Application Developer / Systems Developer / C# Developer / C# / (url removed) / .NET Developer / Lead Developer / (url removed) / Systems Developer / Developer / Senior .NET Developer / Software Developer Locations Suitable for role will include: Hertfordshire / Stevenage / Harlow / Essex / Epping / Enfield / St Albans / Hertford / Hatfield / Luton / Welwyn Garden City / Chelmsford / Hitchin / Letchworth / Tottenham / North London / Cheshunt / Harrow
CVL Hertfordshire, UK
Sep 09, 2016
ERP / BUSINESS SYSTEMS PROGRAMME MANAGER / PORTFOLIO PROJECTS MANAGER Basic Salary £80,000 + £5,000 Car Allowance + Pension + Private Healthcare + 33 Days Holidays + Excellent Benefits Our Client is a Pan-European Corporate Blue Chip Group of Companies that has experienced major success over several years and currently undertaking several major Business Systems Transformation & Implementation Programmes. This role will require a Candidate with past experience of Managing the Implementation of Systems, who can work with Key Stakeholders who are based across the business. The role of the ERP / Programme Manager is to Lead & Drive Projects & Programmes of work that Support the Business & IT Strategies, while Managing Change across the User Community. Supported by Team of Project Managers, Business Analysts & Systems Implementers you will Manage Multiple Concurrent Projects & Programmes of various sizes from Inception to Post-Implementation, and will Undertake Day-to-Day Management, Resource Capacity Planning & Reporting through Proactive Management. In addition you will regularly travel throughout the UK to actively engage with the Business Contacts, Support the business in Joint Venture Partnerships & Provide Support During Tenders. You will Facilitate Workshops and Drive Systems & Process Alignment across the businesses. Key Skills & Experience Required: • Hands-On Senior Project Management or Programme Management of ERP or Business Systems Implementations • Experience of Leading Teams of Project Managers, Business Analysts & Systems Implementers / Trainers within Programme Environment • Business Facing Ability to Engage with All Levels of the organisation • Proven Track Record & Experience in all Project Lifecycle Phases • Demonstrable experience and / or Formal Programme / Project Management Qualifications, Tools & Techniques, including previous experience in Setting-Up Programme & Project Governance • Ability to Manage Multiple Work Streams, Conflicting Priorities, Differing Reporting Lines, Multi-Site Programmes & Projects as well as Scope Change & Risk • Excellent Outstanding Stakeholder, People Management, Coaching & Leadership Skills • Excellent Organisational, Planning & Time Management Skills Searches: Business Systems Programme Manager / Senior Project Manager / Portfolio Project Manager / Business Systems Programme Manager / Change Programme Manager / IT Programme Manager / Business Change Programme Manager / Systems Project Manager / ERP / PM / Senior Project Manager / Change Manager / Systems Manager / IT Project Manager / Business Systems Project Manager / Business Transformation Manager / Implementation Manager / Senior Programme Manager / Head of Programme Manager / Head of Programme Change / Business Transformation Manager / ERP Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Nottinghamshire, UK
Sep 09, 2016
BUSINESS SYSTEMS IMPLEMENTATION / PROJECT MANAGER Basic Salary £65,000 / BUPA Healthcare / 5% Pension / 33 Days Holiday / Free Parking + Excellent Benefits Our Client is a hugely successful Pan-European organisation working across large scale Civil Engineering Projects throughout the UK. They are now looking for an experienced Business Systems Implementation Project Manager with a passion for Business Transformation & Innovation to join their ever expanding Implementation Team within their UK Shared Services Operation. Working as a Business Systems Project Manager you will help Drive Change to the Business Systems & Organisational Processes, Technology & Culture. You will To Provide Business Analytical, Systems Implementation & Project Management Services to the Business, Supporting Key Elements of the System Projects & Assisting with the Effective Delivery of Key Activities Key Responsibilities of Business Systems Implementation Project Manager may include the following; • Lead & Manage a Business Systems Transformation Project, including Technology, Stakeholders & Organisational Change Management • Business Operating Model Design & Transformation, including Business Systems Process Transformation & Governance Optimisation • Business Systems Transformation Planning & Mobilisation • Build & Manage Productive Internal & External Relationships • Drive Business Transformation Activities towards Achieving Budget Objectives Key Skills & Experience Required for the Business Transformation Project Manager: • Strong experience within Project Management across the following: Business Systems Implementation / Business Transformation, People & Organisational Change Management • Experience of Business Systems Analysis & Planning • Proven Ability to work Creatively & Analytically in Problem-Solving Environment • Excellent Leadership, Communication & Interpersonal Skills • Professional Certifications within Programme & Project Management are an advantage eg. PMP, PRINCE2 • Ability to Meet Travel Requirements, when needed Searches: Business Systems Project Manager / Business Transformation Project Manager / Transformation Programme Manager / Project Manager / Business Change Project Manager / Senior Project Manager / Business Change Project Manager / Business Systems Implementation Project Manager / Business Systems Project Manager / Business Transformation Manager / Business Systems Transformation Programme Manager / Systems Implementation Manager / Systems Project Manager / Business Systems Implementation Manager / PM / Project / Business Systems Analyst / Business Analyst / Software Systems / Project Manager Locations Suitable for the role will include: Nottingham / East Midlands / Leicestershire / Leicester / Mansfield / Derby / Derbyshire / Newark / Stoke-on-Trent / Lincolnshire / South Yorkshire / Sheffield / Worksop / Rotherham / Doncaster / Burton-on-Trent / Grantham / Loughborough / Chesterfield
CVL Sheffield, South Yorkshire, UK
Sep 09, 2016
BUSINESS SYSTEMS IMPLEMENTATION / PROJECT MANAGER Basic Salary £65,000 / BUPA Healthcare / 5% Pension / 33 Days Holiday / Free Parking + Excellent Benefits Our Client is a hugely successful Pan-European organisation working across large scale Civil Engineering Projects throughout the UK. They are now looking for an experienced Business Systems Implementation Project Manager with a passion for Business Transformation & Innovation to join their ever expanding Implementation Team within their UK Shared Services Operation. Working as a Business Systems Project Manager you will help Drive Change to the Business Systems & Organisational Processes, Technology & Culture. You will To Provide Business Analytical, Systems Implementation & Project Management Services to the Business, Supporting Key Elements of the System Projects & Assisting with the Effective Delivery of Key Activities Key Responsibilities of Business Systems Implementation Project Manager may include the following; • Lead & Manage a Business Systems Transformation Project, including Technology, Stakeholders & Organisational Change Management • Business Operating Model Design & Transformation, including Business Systems Process Transformation & Governance Optimisation • Business Systems Transformation Planning & Mobilisation • Build & Manage Productive Internal & External Relationships • Drive Business Transformation Activities towards Achieving Budget Objectives Key Skills & Experience Required for the Business Transformation Project Manager: • Strong experience within Project Management across the following: Business Systems Implementation / Business Transformation, People & Organisational Change Management • Experience of Business Systems Analysis & Planning • Proven Ability to work Creatively & Analytically in Problem-Solving Environment • Excellent Leadership, Communication & Interpersonal Skills • Professional Certifications within Programme & Project Management are an advantage eg. PMP, PRINCE2 • Ability to Meet Travel Requirements, when needed Searches: Business Systems Project Manager / Business Transformation Project Manager / Transformation Programme Manager / Project Manager / Business Change Project Manager / Senior Project Manager / Business Change Project Manager / Business Systems Implementation Project Manager / Business Systems Project Manager / Business Transformation Manager / Business Systems Transformation Programme Manager / Systems Implementation Manager / Systems Project Manager / Business Systems Implementation Manager / PM / Project / Business Systems Analyst / Business Analyst / Software Systems / Project Manager Locations Suitable for the role will include: South Yorkshire, Doncaster, Sheffield, Barnsley, Wakefield, Gainsborough, Worksop, Retford, Pontefract, Castleford, Scunthorpe, Goole, Featherstone, Scunthorpe, North Lincolnshire, Leeds, West Yorkshire
CVL Cambridge, Cambridge, UK
Sep 09, 2016
BUSINESS SYSTEMS PROGRAMME MANAGER / SYSTEMS PROJECTS MANAGER Salary Up to £100,000 + 25% Bonus + Private Healthcare + 33 Days Holidays + Excellent Benefits Package Our Client is a Pan-European Corporate Blue Chip Group of Companies that has experienced major success over several years and currently undertaking several major Business Systems Transformation & Implementation Programmes. This role will require a Candidate with past experience of Managing the Implementation of Systems, who can work with Key Stakeholders who are based across the business. The role of the Senior Projects / Programme Manager is to Lead & Drive Projects & Programmes of work that Support the Business & IT Strategies, while Managing Change across the User Community. You will Manage Projects & Programmes of various sizes from Inception to Post-Implementation, and will Undertake Day-to-Day Management, Resource Capacity Planning & Reporting through Proactive Management. Key Responsibilities of the Senior Project Manager role will include: •Lead Business Transformation Projects / Programmes, ensures that they Align to Vision & Business Strategy •Develop Strong Partnership with Business Customer Driving Demand for Solution is critical to success •Business Facing Ability to Engage with All Levels of the organisation •Proven Track Record & Experience in all Project Lifecycle Phases •Ability to Manage Multiple Work Streams, Conflicting Priorities, Differing Reporting Lines, Multi-Site Programmes & Projects as well as Scope Change & Risk •Excellent Organisational, Planning & Time Management Skills •Accountable for Ensuring Solutions Solve Key Business Needs •Stakeholder Management across Business, IT & Vendor Partners, Risk Management & Delivery of Business Benefits Key Skills & Experience of the Senior Project / Programme Manager Required: •Hands-On Senior Project Management or Programme Management of Business Systems Implementations •Programme / Project Management Certifications (ie. Prince, PMP, Agile) •Proven Skills & Experience Delivering, Managing & Controlling Large Projects / Programmes •Experience of working with Onshore & Offshore Suppliers •Experience of working with Internal Delivery Teams •Demonstrated understanding of quality and compliance •Excellent Relationship Management & Influencing Skills •Proven Track Record Negotiating across Complex Groups •Experience Shaping Innovative Solutions •Experience working in large scale organisations & across cultural boundaries •Strong Interpersonal Skills & Passion for Customers •Good Communication Skills •Ability to Travel both Domestically & Internationally •Self-Starter with high levels of drive, energy, resilience •Sense of Ownership & Leadership to Delivery High Quality Solutions Searches: Business Consultant / Business Systems Project Manager / Programme Manager / Senior Project Manager / Portfolio Project Manager / Business Systems Programme Manager / Change Programme Manager / IT Programme Manager / Business Change Programme Manager / Systems Project Manager / ERP / PM / Senior Project Manager / Change Manager / Systems Manager / IT Project Manager / Business Systems Project Manager / Business Transformation Manager / Implementation Manager / Senior Programme Manager / Head of Programme Manager / Business Systems Transformation Manager / ERP / Project Manager / Senior Project Manager Locations Suitable for the role will include: Cambridge / Cambridgeshire / Peterborough / Huntingdon / Bury St Edmunds / Sudbury / Lavenham / Baldock / Bedford / St. Neots / Great Cambourne / Saffron Walden / St. Ives / Mildenhall / Letchworth / Hertfordshire / Milton Keynes / Royston / Essex / Colchester / Bishop’s Stortford
CVL Essex, UK
Sep 09, 2016
ERP / BUSINESS SYSTEMS PROGRAMME MANAGER / PORTFOLIO PROJECTS MANAGER Basic Salary £80,000 + £5,000 Car Allowance + Pension + Private Healthcare + 33 Days Holidays + Excellent Benefits Our Client is a Pan-European Corporate Blue Chip Group of Companies that has experienced major success over several years and currently undertaking several major Business Systems Transformation & Implementation Programmes. This role will require a Candidate with past experience of Managing the Implementation of Systems, who can work with Key Stakeholders who are based across the business. The role of the ERP / Programme Manager is to Lead & Drive Projects & Programmes of work that Support the Business & IT Strategies, while Managing Change across the User Community. Supported by Team of Project Managers, Business Analysts & Systems Implementers you will Manage Multiple Concurrent Projects & Programmes of various sizes from Inception to Post-Implementation, and will Undertake Day-to-Day Management, Resource Capacity Planning & Reporting through Proactive Management. In addition you will regularly travel throughout the UK to actively engage with the Business Contacts, Support the business in Joint Venture Partnerships & Provide Support During Tenders. You will Facilitate Workshops and Drive Systems & Process Alignment across the businesses. Key Skills & Experience Required: • Hands-On Senior Project Management or Programme Management of ERP or Business Systems Implementations • Experience of Leading Teams of Project Managers, Business Analysts & Systems Implementers / Trainers within Programme Environment • Business Facing Ability to Engage with All Levels of the organisation • Proven Track Record & Experience in all Project Lifecycle Phases • Demonstrable experience and / or Formal Programme / Project Management Qualifications, Tools & Techniques, including previous experience in Setting-Up Programme & Project Governance • Ability to Manage Multiple Work Streams, Conflicting Priorities, Differing Reporting Lines, Multi-Site Programmes & Projects as well as Scope Change & Risk • Excellent Outstanding Stakeholder, People Management, Coaching & Leadership Skills • Excellent Organisational, Planning & Time Management Skills Searches: Business Systems Programme Manager / Senior Project Manager / Portfolio Project Manager / Business Systems Programme Manager / Change Programme Manager / IT Programme Manager / Business Change Programme Manager / Systems Project Manager / ERP / PM / Senior Project Manager / Change Manager / Systems Manager / IT Project Manager / Business Systems Project Manager / Business Transformation Manager / Implementation Manager / Senior Programme Manager / Head of Programme Manager / Head of Programme Change / Business Transformation Manager / ERP Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Hertfordshire, UK
Sep 09, 2016
SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: • Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System • Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail • Assist Visitors to the IT Department • Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: • Commercial Network experience • Knowledge of the MS Office • Knowledge of MS Windows • Experience of working on Helpdesks & Call Logging Tools • Other relevant experience such as Citrix, Routers, Exchange, Active Directory • Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Essex, UK
Sep 09, 2016
SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: • Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System • Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail • Assist Visitors to the IT Department • Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: • Commercial Network experience • Knowledge of the MS Office • Knowledge of MS Windows • Experience of working on Helpdesks & Call Logging Tools • Other relevant experience such as Citrix, Routers, Exchange, Active Directory • Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
CVL Essex, UK
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER £26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business. You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships. Key Responsibilities of the role would include: •Daily Supervision of the ICT Service Desk across 1st Line Staff •Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets •Answer the ICT Service Desk Telephone when all 1st Line Staff are busy •Provide 1st Line Technical Support by Telephone / Remote Tools •Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource •Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units. •Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management. •Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action •Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician •Feedback any Performance, Training or Development •Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap. •Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”. Key Skills & Experience required: •Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity •Commercial Network / WAN experience •Experience in the use of Document Management Systems. •Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory •Using Service Desk Call Logging Tools Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford