Gryphon Place
Kalamazoo, Michigan
Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOB The IT Support Specialist provides frontline technical support for organizational hardware, software, systems, and user accounts. This role is responsible for supporting staff technology needs, troubleshooting technical issues, maintaining devices and user access, assisting with onboarding/offboarding, and ensuring timely response to support requests in a fast-paced 24/7 operational environment. The IT Support Specialist works closely with internal staff, leadership, and external managed service providers (MSP) to ensure secure, reliable, and efficient technology operations throughout the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Support Provide Tier 1 and Tier 2 technical support to employees across the organization. Respond to help desk tickets, phone calls, emails, and walk-up support requests. Troubleshoot hardware, software, connectivity, printer, and mobile device issues. Escalate complex technical issues to senior IT staff or MSP partners as appropriate. Support staff in both onsite and remote work environments. User Account & Device Management Manage employee accounts and permissions through platforms such as JumpCloud, Microsoft 365, Google Workspace, and related systems. Configure, deploy, maintain, and troubleshoot desktops, laptops, tablets, and mobile devices. Perform employee onboarding and offboarding including: device setup account provisioning MFA configuration access management equipment recovery Systems & Infrastructure Support Assist with maintaining organizational systems, applications, and technology infrastructure. Monitor system alerts, endpoint health, and support requests. Support software installations, upgrades, and patch management. Maintain inventory of IT assets and technology equipment. Cybersecurity & Compliance Follow organizational cybersecurity policies and procedures. Assist with endpoint protection, password management, MFA support, and security awareness initiatives. Identify and report potential cybersecurity risks or incidents. Support compliance with HIPAA, confidentiality, and data security requirements. Documentation & Training Maintain accurate documentation of support tickets, procedures, and inventory records. Develop and update user guides and technical documentation. Provide basic technology training and support to employees. 24/7 Support Participation Participate in rotating on-call support schedules as required. Assist with after-hours and emergency technical support needs. Support operational continuity during outages or critical incidents. Requirements: EDUCATION AND EXPERIENCE Education Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent combination of education, certifications, and experience may be considered. Experience Minimum of 2 years of IT support or help desk experience preferred. Experience supporting Windows operating systems, Microsoft 365, and endpoint devices required. Experience with Zoho Applications - Flow, Desk, and Assist Experience with identity management platforms such as JumpCloud preferred. Experience in healthcare, nonprofit, behavioral health, or highly regulated environments preferred. KNOWLEDGE / SKILLS / ABILITIES Strong troubleshooting and problem-solving skills. Excellent customer service and communication skills. Ability to explain technical concepts to non-technical users. Knowledge of: Windows operating systems Microsoft 365 networking basics mobile device support endpoint management cybersecurity best practices. Ability to prioritize tasks and manage multiple support requests simultaneously. Ability to maintain confidentiality and professionalism. Ability to work independently and collaboratively within a team environment. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Fundamentals Certifications ITIL Foundation Google IT Support Certificatio n PHYSICAL REQUIREMENTS Ability to lift and transport computer equipment up to 40 pounds. Ability to sit, stand, walk, bend, and reach throughout the workday. Ability to travel between organizational locations as needed. WORK ENVIRONMENT Office and Remote operational environment. May require occasional evening, weekend, and holiday support. Participation in rotating on-call coverage may be required to support 24/7 operations. Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. PI18d6bfeb8abc-0840
Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOB The IT Support Specialist provides frontline technical support for organizational hardware, software, systems, and user accounts. This role is responsible for supporting staff technology needs, troubleshooting technical issues, maintaining devices and user access, assisting with onboarding/offboarding, and ensuring timely response to support requests in a fast-paced 24/7 operational environment. The IT Support Specialist works closely with internal staff, leadership, and external managed service providers (MSP) to ensure secure, reliable, and efficient technology operations throughout the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Support Provide Tier 1 and Tier 2 technical support to employees across the organization. Respond to help desk tickets, phone calls, emails, and walk-up support requests. Troubleshoot hardware, software, connectivity, printer, and mobile device issues. Escalate complex technical issues to senior IT staff or MSP partners as appropriate. Support staff in both onsite and remote work environments. User Account & Device Management Manage employee accounts and permissions through platforms such as JumpCloud, Microsoft 365, Google Workspace, and related systems. Configure, deploy, maintain, and troubleshoot desktops, laptops, tablets, and mobile devices. Perform employee onboarding and offboarding including: device setup account provisioning MFA configuration access management equipment recovery Systems & Infrastructure Support Assist with maintaining organizational systems, applications, and technology infrastructure. Monitor system alerts, endpoint health, and support requests. Support software installations, upgrades, and patch management. Maintain inventory of IT assets and technology equipment. Cybersecurity & Compliance Follow organizational cybersecurity policies and procedures. Assist with endpoint protection, password management, MFA support, and security awareness initiatives. Identify and report potential cybersecurity risks or incidents. Support compliance with HIPAA, confidentiality, and data security requirements. Documentation & Training Maintain accurate documentation of support tickets, procedures, and inventory records. Develop and update user guides and technical documentation. Provide basic technology training and support to employees. 24/7 Support Participation Participate in rotating on-call support schedules as required. Assist with after-hours and emergency technical support needs. Support operational continuity during outages or critical incidents. Requirements: EDUCATION AND EXPERIENCE Education Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent combination of education, certifications, and experience may be considered. Experience Minimum of 2 years of IT support or help desk experience preferred. Experience supporting Windows operating systems, Microsoft 365, and endpoint devices required. Experience with Zoho Applications - Flow, Desk, and Assist Experience with identity management platforms such as JumpCloud preferred. Experience in healthcare, nonprofit, behavioral health, or highly regulated environments preferred. KNOWLEDGE / SKILLS / ABILITIES Strong troubleshooting and problem-solving skills. Excellent customer service and communication skills. Ability to explain technical concepts to non-technical users. Knowledge of: Windows operating systems Microsoft 365 networking basics mobile device support endpoint management cybersecurity best practices. Ability to prioritize tasks and manage multiple support requests simultaneously. Ability to maintain confidentiality and professionalism. Ability to work independently and collaboratively within a team environment. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Fundamentals Certifications ITIL Foundation Google IT Support Certificatio n PHYSICAL REQUIREMENTS Ability to lift and transport computer equipment up to 40 pounds. Ability to sit, stand, walk, bend, and reach throughout the workday. Ability to travel between organizational locations as needed. WORK ENVIRONMENT Office and Remote operational environment. May require occasional evening, weekend, and holiday support. Participation in rotating on-call coverage may be required to support 24/7 operations. Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. PI18d6bfeb8abc-0840
Gryphon Place
Toledo, Ohio
Job Title: Ohio 211 - Part-Time Housing Support Specialist Program: Toledo 211 Reports to: 211 Manager Job Status: Part-time, Non-exempt, Hourly Date Updated: June 2026 STATEMENT OF THE JOB Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness. Further, specialists will provide information and referral services by phone and electronically to the public accessing 2-1-1 services ESSENTIAL DUTIES AND RESPONSIBILITIES Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available. Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client Advocates on behalf of the inquirer experiencing barriers to accessing services. Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations. Conducts follow-up to ensure that the inquirer's needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs. Uses crisis management techniques in accordance with agency procedures Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records. Responds in a professional, nonjudgmental manner when interacting with all populations. Responsible for staying current with all ongoing training requirements for both services Actively involved with agency programs and events Supports operations during times of disaster as defined by agency policy Maintains up-to-date knowledge of agency processes and policies & procedures Performs all other duties as assigned High School diploma required. Experience with human services preferred. Experience responding to people in crisis is desired. Completes initial and ongoing trainings (including presentations, independent study). Completes additional certifications or CEUs related to the position, such as the Inform USA certification Must have weekend availability KNOWLEDGE / SKILLS / ABILITIES Well-developed interpersonal skills. Excellent verbal and written communication skills. Strong technology and computer skills. Demonstrated crisis intervention skills. Knowledge of human service delivery systems, especially related to housing resources. Clear and effective communication and accurate assessment of the inquirer's needs. Demonstrated being a team player and having a positive attitude. Ability to effectively problem-solve and resolve conflict. Ability to work independently with minimal supervision. Strong customer service skills are necessary. Ability to maintain professional expectations and assist individuals with diverse backgrounds. Knowledgeable in program procedures and the contact center's information system. Must have reliable, secure internet service along with a cellular phone. Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans' status. EOE PI119bbf5-
Job Title: Ohio 211 - Part-Time Housing Support Specialist Program: Toledo 211 Reports to: 211 Manager Job Status: Part-time, Non-exempt, Hourly Date Updated: June 2026 STATEMENT OF THE JOB Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness. Further, specialists will provide information and referral services by phone and electronically to the public accessing 2-1-1 services ESSENTIAL DUTIES AND RESPONSIBILITIES Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available. Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client Advocates on behalf of the inquirer experiencing barriers to accessing services. Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations. Conducts follow-up to ensure that the inquirer's needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs. Uses crisis management techniques in accordance with agency procedures Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records. Responds in a professional, nonjudgmental manner when interacting with all populations. Responsible for staying current with all ongoing training requirements for both services Actively involved with agency programs and events Supports operations during times of disaster as defined by agency policy Maintains up-to-date knowledge of agency processes and policies & procedures Performs all other duties as assigned High School diploma required. Experience with human services preferred. Experience responding to people in crisis is desired. Completes initial and ongoing trainings (including presentations, independent study). Completes additional certifications or CEUs related to the position, such as the Inform USA certification Must have weekend availability KNOWLEDGE / SKILLS / ABILITIES Well-developed interpersonal skills. Excellent verbal and written communication skills. Strong technology and computer skills. Demonstrated crisis intervention skills. Knowledge of human service delivery systems, especially related to housing resources. Clear and effective communication and accurate assessment of the inquirer's needs. Demonstrated being a team player and having a positive attitude. Ability to effectively problem-solve and resolve conflict. Ability to work independently with minimal supervision. Strong customer service skills are necessary. Ability to maintain professional expectations and assist individuals with diverse backgrounds. Knowledgeable in program procedures and the contact center's information system. Must have reliable, secure internet service along with a cellular phone. Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans' status. EOE PI119bbf5-