Allen Audio and Communications

Job Description Job Description We are seeking a highly motivated, adaptable, and customer-focused IT Systems & Network Technician to join our growing Managed Service Provider (MSP) team. In this role, you will be the backbone of our technical delivery, combining day-to-day tier 1/2 systems support with strong, hands-on networking expertise. The ideal candidate understands that an MSP environment moves fast. You don't just close tickets-you look at a client's environment holistically, ensure their network infrastructure is stable, and maintain ironclad documentation. Key Responsibilities Network Deployment & Management Configure, deploy, and manage firewalls, switches, and wireless access points (WAPs), ensuring robust security policies and perimeter defenses are in place. Troubleshoot complex network connectivity issues across various client environments, including VLAN segmentation, DHCP, DNS, and routing protocols. Implement and manage secure access controls, including Multi-Factor Authentication (MFA) , Single Sign-On (SSO) , and VPN gateways . Monitor network health, performance, and bandwidth utilization to proactively resolve bottlenecks before they affect the client. Systems Support & Escalations Provide remote and occasional on-site technical support for workstation deployment, server administration, and cloud environments (Microsoft 365 / Google Workspace). Act as an escalation point for complex technical issues that standard helpdesk workflows cannot resolve. Efficiently manage individual queues within our ticketing system, documenting all troubleshooting steps, asset updates, and resolutions with high accuracy. Client Success & Proactive Security Communicate technical concepts clearly and empathetically to clients with varying levels of technical proficiency. Identify recurring infrastructure vulnerabilities or outdated hardware and collaborate with senior engineering teams on remediation options. Qualifications & Skills Technical Requirements Networking & Security Hardware: Strong foundational knowledge of OSI layers, TCP/IP, subnetting, VLANs, and VPN architecture. Hands-on experience configuring and maintaining modern network stacks and security appliances- specifically WatchGuard Fireboxes or cloud-managed solutions (e.g., Cisco Meraki)-is highly preferred. Identity & Access Security: Deep familiarity with access management and security tools (e.g., Cisco Duo, Azure AD/Entra ID). MSP Toolkit: Previous experience utilizing standard MSP management platforms, including Remote Monitoring and Management ( RMM ) tools and Professional Services Automation ( PSA ) systems. Operating Systems: Mastery of Windows 10/11, Windows Server environments, and core networking roles (Active Directory, Group Policy, DNS/DHCP). Professional & Soft Skills MSP Mindset: Ability to multitask, pivot quickly between different client networks, and accurately track time. Communication: Exceptional verbal and written communication skills; ability to deliver a stellar customer service experience. Documentation: A strict commitment to keeping network diagrams, client documentation, and password repositories meticulously up to date. Company Description Medium sized MSP serving a large catalog of businesses across Michigan Company Description Medium sized MSP serving a large catalog of businesses across Michigan

Job Description Job Description We are seeking a highly motivated, adaptable, and customer-focused IT Systems & Network Technician to join our growing Managed Service Provider (MSP) team. In this role, you will be the backbone of our technical delivery, combining day-to-day tier 1/2 systems support with strong, hands-on networking expertise. The ideal candidate understands that an MSP environment moves fast. You don't just close tickets-you look at a client's environment holistically, ensure their network infrastructure is stable, and maintain ironclad documentation. Key Responsibilities Network Deployment & Management Configure, deploy, and manage firewalls, switches, and wireless access points (WAPs), ensuring robust security policies and perimeter defenses are in place. Troubleshoot complex network connectivity issues across various client environments, including VLAN segmentation, DHCP, DNS, and routing protocols. Implement and manage secure access controls, including Multi-Factor Authentication (MFA) , Single Sign-On (SSO) , and VPN gateways . Monitor network health, performance, and bandwidth utilization to proactively resolve bottlenecks before they affect the client. Systems Support & Escalations Provide remote and occasional on-site technical support for workstation deployment, server administration, and cloud environments (Microsoft 365 / Google Workspace). Act as an escalation point for complex technical issues that standard helpdesk workflows cannot resolve. Efficiently manage individual queues within our ticketing system, documenting all troubleshooting steps, asset updates, and resolutions with high accuracy. Client Success & Proactive Security Communicate technical concepts clearly and empathetically to clients with varying levels of technical proficiency. Identify recurring infrastructure vulnerabilities or outdated hardware and collaborate with senior engineering teams on remediation options. Qualifications & Skills Technical Requirements Networking & Security Hardware: Strong foundational knowledge of OSI layers, TCP/IP, subnetting, VLANs, and VPN architecture. Hands-on experience configuring and maintaining modern network stacks and security appliances- specifically WatchGuard Fireboxes or cloud-managed solutions (e.g., Cisco Meraki)-is highly preferred. Identity & Access Security: Deep familiarity with access management and security tools (e.g., Cisco Duo, Azure AD/Entra ID). MSP Toolkit: Previous experience utilizing standard MSP management platforms, including Remote Monitoring and Management ( RMM ) tools and Professional Services Automation ( PSA ) systems. Operating Systems: Mastery of Windows 10/11, Windows Server environments, and core networking roles (Active Directory, Group Policy, DNS/DHCP). Professional & Soft Skills MSP Mindset: Ability to multitask, pivot quickly between different client networks, and accurately track time. Communication: Exceptional verbal and written communication skills; ability to deliver a stellar customer service experience. Documentation: A strict commitment to keeping network diagrams, client documentation, and password repositories meticulously up to date. Company Description Medium sized MSP serving a large catalog of businesses across Michigan Company Description Medium sized MSP serving a large catalog of businesses across Michigan