Ferguson

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. As a Lead Product Owner on the Boundary Applications and Analytics team, you will own the strategy, vision, and roadmap for Ferguson's Decision Support Center space - the trusted source for accurate and interactive Enterprise and Operational reporting. This role operates at the intersection of technology and business functions, requiring close partnership with Finance to define, prioritize, and deliver solutions that supports the company's "one source of truth" strategy. This role is focused on understanding the needs of internal business customers, deriving business value, offering thought leadership throughout the software delivery lifecycle, and leading technical teams to deliver large-scale projects with speed and quality. You will be a technology partner, relentlessly building and advocating for the customer while simultaneously listening and negotiating with business collaborators across the company. You will help craft a comprehensive backlog and design a thoughtful roadmap for execution of Ferguson's vision, ensuring each report is precise, reliable, and timely. The ideal candidate brings experience leading Data Analytics teams in fast paced environments, thrives amid ambiguity, and takes direct accountability for delivering measurable business value. This position may be remote or hybrid in accordance with company policy. Duties and Responsibilities: Help to define your product's vision and strategy. Determine customer needs by specifying the research needed to obtain market information. Complete comprehensive, competitive analyses and market validation across multiple customers/products, contributing to deep stakeholder understanding of customers and markets to find adjacencies, and impactful new market opportunities. Manage and communicate a detailed roadmap for your product. Use qualitative and quantitative research to drive business value and roadmap prioritization. Identify and prioritize opportunities to improve operational efficiency and enhance business impact. Collaborate closely with the business, Finance and Reporting teams to define, document and prioritize requirements, ensuring business needs are met and exceeded. Communicating clearly to business leaders on changes, how they are affected, and how these changes are aligned with the company's overall goals. Work closely with Project Management to make sure product is on time and scoped properly. Coordinate alignment between delivery teams, customer groups, and leadership throughout the software development lifecycle. Monitor and manage overall product health through analytics and customer feedback sessions and provide commentary to leadership on an ongoing basis. Create and maintain a work environment that promotes customer service, collaboration, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass Ferguson's diversity commitment. Perform all other job-related duties as requested. Qualifications & Requirements: Bachelor's degree in Computer Science, Business, Information Systems, or related field (or equivalent experience). 5-7 years of Product Management/Product Owner experience delivering enterprise solutions. Experience with data and analytics platforms (Power BI, Azure, reporting tools). Strong background in product lifecycle ownership (strategy, roadmap, backlog). Experience partnering with Finance and business stakeholders on reporting and data-driven solutions. Familiarity with Agile and/or Waterfall delivery models. Core Skills & Capabilities: Ability to translate sophisticated business needs into clear product direction and requirements. Strong analytical approach with focus on data accuracy, reporting, and business value. Proven ability to prioritize, influence, and align cross-functional stakeholders. Comfortable operating in fast-paced, ambiguous environments. Strong communication skills across both technical and non-technical audiences. What Sets You Apart: Experience with enterprise reporting, analytics platforms, or "single source of truth" initiatives. Background partnering closely with Finance on reporting and metrics. Ability to balance speed, quality, and data integrity. Professional Competencies: Problem Solving: Identify issues quickly and drive effective solutions Collaboration: Build alignment and work effectively across teams Communication: Clearly convey ideas, updates, and tradeoffs Execution: Stay organized and deliver across multiple priorities Adaptability: Thrive in a dynamic, evolving environment At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience. - $8,470.59 - $14,834.37 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Associate Systems Administrator, Supply Chain Rapid Response Team The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you'll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected. We're looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don't need to know everything coming in. What's most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes. This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology! Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy. Duties and Responsibilities: Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause. Manages automation infrastructure for DCs, MDCs, and Ship Hubs. Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems. Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records Qualifications and Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered. 1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role. Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred. Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment. Fundamental knowledge of supply chain operations and supporting technology platforms. Basic understanding of IT service management principles and ticketing systems. Working knowledge of SQL and database concepts. Familiarity with automation technologies used in distribution and logistics environments. Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to explain technical concepts to both technical and non-technical audiences. Self-motivated, meticulous, and able to manage multiple priorities effectively. Willingness to participate in on-call support rotation and occasional travel to distribution locations. Demonstrated reliability, accountability, adaptability, and commitment to attendance. Strong customer focus and commitment to service excellence. Must be comfortable taking calls and speaking directly to internal partners and customers on the phone. CompTIA A+, Network+, or similar entry-level certification a plus. Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus. Experience using ServiceNow or another IT service management platform a plus. Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus. Experience creating user documentation or knowledge articles a plus. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience. - $4,387.02 - $7,681.62 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. IT Manager - Business Systems Analysis Join our IT Boundary Applications & Analytics team as an IT Manager - Business Systems Analysis and lead a talented team of Business Systems Analysts who help turn complex business needs into effective technology solutions. You'll develop and empower your team, strengthen BSA practices, and partner across Business and IT to support critical applications, modernization efforts, and strategic technology initiatives that move the business forward. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability across requirements, process analysis, facilitation, and business customer management. Manage delivery of the IT strategy and roadmap for the BSA function, providing vision and guidance aligned with business goals, demand priorities, and technology strategy. Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics. Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements. Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks. Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives. Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes. Lead customer workshops and multi-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions. Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis. Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members. Promote effective collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams. Adhere to Company compliance and Health, Safety and Environment (HSE) policies, procedures, and requirements. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications and Requirements: 7+ years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work. Bachelor degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience. Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives. Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support. Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes. Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels. Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and multi-functional collaboration skills. Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment. Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives. Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics. Relevant business analysis, product, Agile, project management, technology, or leadership certification. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Associate Experience (AE) Rapid Response Team (RRT) Manager leads the day-to-day operations and development of an AE RRT team. This role ensures timely restoration of business technology services by directing incident response, managing customer escalations, balancing incoming demand, and coordinating clear communications with associates, business customers, and technology partners. The manager develops team capability through coaching and regular feedback, uses service data to improve performance and prevent recurring issues, represents the team in projects and leadership forums, and implements the broader AE RRT strategy while maintaining a customer-first culture focused on getting associates back to work. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Directly manage a team of IT professionals, including workforce planning and scheduling, regular one-on-ones, goal setting, performance reviews, recognition, development planning, and appropriate job-status recommendations in accordance with company policies. Assess incoming demand, business impact, staffing capacity, and active incidents in real time; adjust priorities and resource assignments to maintain service coverage, accelerate restoration, and communicate changes to the team and business customers. Manage, mentor, and coach team members to build technical expertise and strong response protocols. Promote a culture of collaboration, accountability, and continuous improvement within the team. Support business objectives through prioritization and tracking of projects, the intake of new work initiatives and the streamlining of current responsibilities. Lead customer concerns and major-incident response for associate-facing technology issues by confirming impact, engaging the appropriate escalation and/or on-call teams, coordinating timely customer communications, driving service restoration, and ensuring follow-up actions address recurring causes. Identify and address associate concerns, communicate clear expectations and applicable policies, resolve conflicts promptly and fairly, and escalate issues when necessary to maintain an accountable, inclusive, and effective team environment. Develop, implement and maintain processes and procedures which support IT strategic plans and the broader Ferguson plans as a whole Approve budgeted expenditures within established limits or oversee a portion of an established budget. No expenditure budget-setting responsibilities. Qualifications and Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field 3-5 years of experience in IT operations, incident management, or a similar role. Ability to organize and prioritize work effectively. Strong written and verbal communication skills. Proficiency in developing and delivering effective presentations to groups. Ability to lead and motivate individuals and teams. Proficiency in operating computers, tablets, and mobile devices. Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.). Additional Information: This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer support to both associates and the business. The AE RRT Manager will work closely with various team members to ensure the smooth operation of IT services and the achievement of organizational goals. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information