Raas Info Solutions Pvt Ltd
Roanoke Rapids, North Carolina
Hi, Hope you are doing well. I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume. Title : Deskside Services Location: Roanoke Rapids, NC (Onsite) Mode: Contract Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). Travel to the Near By Site in case of a need (Mileage will be taken care). Work from Office on Daily (No WFH) Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops Ability to move/lift/carry up 50 lbs of weight Safely move equipment point to point using wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software and troubleshoot Working knowledge of Microsoft Active Directory and GPO Strong customer service skills Strong troubleshooting skills Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook configuration issues with Exchange Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools Strong software installation and support skills Disciplined, systematic problem solving skills required The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: Email:
Hi, Hope you are doing well. I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume. Title : Deskside Services Location: Roanoke Rapids, NC (Onsite) Mode: Contract Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). Travel to the Near By Site in case of a need (Mileage will be taken care). Work from Office on Daily (No WFH) Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops Ability to move/lift/carry up 50 lbs of weight Safely move equipment point to point using wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software and troubleshoot Working knowledge of Microsoft Active Directory and GPO Strong customer service skills Strong troubleshooting skills Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook configuration issues with Exchange Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools Strong software installation and support skills Disciplined, systematic problem solving skills required The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis; Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately; Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users; conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s); Coordinate any physical space requirements as determined during the Site survey review; Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC; Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures; Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location; Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT Cancel Network Transport Services that are no longer required after completing the IMACD Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: Email:
Raas Info Solutions Pvt Ltd
Hi, I hope you are doing well. We have an urgent position listed below. If you are interested, please send your most recent resume along with your expected rate. Role - ServiceNow ITOM Functional Consultant Location - North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required) Note :- At least 2 CIS Certifications are must, pls don't submit any candidate without valid certifications. A ServiceNow ITOM Functional Consultant is responsible for understanding business requirements, designing functional solutions, and driving implementation of ITOM modules (Discovery, Service Mapping, Event Management, CMDB, etc.) to improve IT operations visibility, automation, and service health. Works as a bridge between business stakeholders and technical teams Drives requirement gathering, solution design, and functional validation Ensures alignment with ITIL processes and enterprise architecture 2. Key Responsibilities A. Requirement Gathering & Stakeholder Management Conduct workshops with business and IT stakeholders Gather, analyze, and document business requirements (BRD/FSD/user stories) Translate business needs into functional ServiceNow ITOM solutions Act as the primary interface between client/business and technical teams ITOM Solution Design Design solutions across ITOM modules: o Discovery o Service Mapping o Event Management o CMDB / CSDM o Cloud Management / AIOps Define CMDB architecture, data models, and governance rules Ensure alignment with ITIL processes (Incident, Change, Problem) Implementation Support & Functional Ownership Drive implementation of ITOM solutions with technical teams Support configuration and validation of: o MID Server setup o Discovery patterns, probes, sensors o Event correlation rules Ensure solution meets functional requirements and business outcomes CMDB & Data Governance Ensure data accuracy, normalization, and reconciliation in CMDB Maintain CI relationships and service maps Drive CMDB health dashboards and audits Testing, Deployment & Training Support UAT and functional testing Validate business scenarios and workflows Provide user training and documentation Assist in deployment, go-live, and hypercare Continuous Improvement & Advisory Perform ITOM maturity assessments Recommend automation and operational improvements Advise clients on best practices, scalability, and optimization 3. Required Skills Core ITOM Skills Strong expertise in: o Discovery o Service Mapping o Event Management o CMDB / CSDM Understanding of infrastructure (servers, network, cloud environments) Functional Consulting Skills Requirement gathering & business analysis Stakeholder management and workshop facilitation Process design aligned with ITIL Documentation (BRD, FSD, process flows) Technical Awareness (Expected for Functional Role) Basic knowledge of: o MID Server architecture o Integrations (REST/SOAP, monitoring tools) o ServiceNow platform capabilities Collaboration with developers for implementation Soft Skills Strong communication and presentation skills Problem-solving & analytical thinking Client-facing consulting experience Ability to work across global teams 4. Qualifications & Certifications Mandatory Bachelor's degree in IT / Computer Science / related field 6-10+ years of ServiceNow experience (based on level) Mandatory Certifications ServiceNow CSA (Certified System Administrator) - Mandatory CIS-ITOM (Discovery / Service Mapping / Event Mgmt.) ITIL Foundation Certification Thanks & Regards Puja Tiwari Raas Infotek Corporation. 262 Chapman Road, Suite 105A,
Hi, I hope you are doing well. We have an urgent position listed below. If you are interested, please send your most recent resume along with your expected rate. Role - ServiceNow ITOM Functional Consultant Location - North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required) Note :- At least 2 CIS Certifications are must, pls don't submit any candidate without valid certifications. A ServiceNow ITOM Functional Consultant is responsible for understanding business requirements, designing functional solutions, and driving implementation of ITOM modules (Discovery, Service Mapping, Event Management, CMDB, etc.) to improve IT operations visibility, automation, and service health. Works as a bridge between business stakeholders and technical teams Drives requirement gathering, solution design, and functional validation Ensures alignment with ITIL processes and enterprise architecture 2. Key Responsibilities A. Requirement Gathering & Stakeholder Management Conduct workshops with business and IT stakeholders Gather, analyze, and document business requirements (BRD/FSD/user stories) Translate business needs into functional ServiceNow ITOM solutions Act as the primary interface between client/business and technical teams ITOM Solution Design Design solutions across ITOM modules: o Discovery o Service Mapping o Event Management o CMDB / CSDM o Cloud Management / AIOps Define CMDB architecture, data models, and governance rules Ensure alignment with ITIL processes (Incident, Change, Problem) Implementation Support & Functional Ownership Drive implementation of ITOM solutions with technical teams Support configuration and validation of: o MID Server setup o Discovery patterns, probes, sensors o Event correlation rules Ensure solution meets functional requirements and business outcomes CMDB & Data Governance Ensure data accuracy, normalization, and reconciliation in CMDB Maintain CI relationships and service maps Drive CMDB health dashboards and audits Testing, Deployment & Training Support UAT and functional testing Validate business scenarios and workflows Provide user training and documentation Assist in deployment, go-live, and hypercare Continuous Improvement & Advisory Perform ITOM maturity assessments Recommend automation and operational improvements Advise clients on best practices, scalability, and optimization 3. Required Skills Core ITOM Skills Strong expertise in: o Discovery o Service Mapping o Event Management o CMDB / CSDM Understanding of infrastructure (servers, network, cloud environments) Functional Consulting Skills Requirement gathering & business analysis Stakeholder management and workshop facilitation Process design aligned with ITIL Documentation (BRD, FSD, process flows) Technical Awareness (Expected for Functional Role) Basic knowledge of: o MID Server architecture o Integrations (REST/SOAP, monitoring tools) o ServiceNow platform capabilities Collaboration with developers for implementation Soft Skills Strong communication and presentation skills Problem-solving & analytical thinking Client-facing consulting experience Ability to work across global teams 4. Qualifications & Certifications Mandatory Bachelor's degree in IT / Computer Science / related field 6-10+ years of ServiceNow experience (based on level) Mandatory Certifications ServiceNow CSA (Certified System Administrator) - Mandatory CIS-ITOM (Discovery / Service Mapping / Event Mgmt.) ITIL Foundation Certification Thanks & Regards Puja Tiwari Raas Infotek Corporation. 262 Chapman Road, Suite 105A,
Raas Info Solutions Pvt Ltd
Colorado City, Texas
Hi, I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume with the rate expectation. Role: L1 Data Center Technician Location: Co Rd 204, Colorado City, TX 79512 Visa Status: GC/USC only Job description: The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identifypotential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail. Thanks & Regards, Anil Kumar Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 133 Email: LinkedIn:
Hi, I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume with the rate expectation. Role: L1 Data Center Technician Location: Co Rd 204, Colorado City, TX 79512 Visa Status: GC/USC only Job description: The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identifypotential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail. Thanks & Regards, Anil Kumar Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 133 Email: LinkedIn: