Reed Smith US

Position summary Reed Smith Legal Solutions (RSLS) is seeking a motivated and detail-oriented Digital Forensics Intern to support our forensic technology and investigations team. This internship offers hands-on exposure to electronic evidence handling, forensic data collection, and digital investigations within a fast-paced legal and consulting environment. The ideal candidate is technically curious, eager to learn emerging forensic technologies, and interested in supporting complex litigation, investigations, and eDiscovery matters. Interns will work closely with forensic examiners, technicians, and legal technology professionals while gaining practical experience with industry-leading forensic tools and methodologies. This assignment is expected to last 3 months. What You'll Gain Hands-on experience supporting real-world forensic and legal technology matters Exposure to industry-standard digital forensic tools and workflows Mentorship from experienced forensic professionals and legal technology specialists Insight into the intersection of technology, investigations, and legal services Professional development opportunities within a global law firm environment Job duties and responsibilities Assist forensic technicians and examiners with managing, organizing, and tracking electronic evidence Support the collection, preservation, and analysis of electronic data from laptops, desktops, servers, mobile devices, backup media, and cloud-based sources Learn and utilize industry-leading forensic software and investigative tools Assist with recovering deleted files, hidden data, temporary files, and fragmented user data Perform email and electronic file conversions, data culling, and keyword searching activities (during preservation phase) Help prepare customized reports detailing forensic findings, observations, and investigative results Maintain chain-of-custody documentation and evidence handling procedures Collaborate with cross-functional teams in support of litigation, compliance, and investigative matters Contribute to special projects and operational initiatives within the Digital Forensics team Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in a relevant field (e.g., business, marketing, finance, communications, etc.). Experience: Interest in digital forensics, cyber investigations, or incident response Exposure to forensic or cybersecurity tools through coursework, labs, or personal projects Basic understanding of file systems, operating systems, and data storage concepts Skills: Strong hardware and software troubleshooting skills Motivated and eager to grow in a fast-paced, professional environment Familiarity with standard computer operating systems, networks, and hardware concepts Strong analytical and problem-solving abilities Excellent organizational and multitasking skills Strong written and verbal communication skills Ability to produce detail-oriented, high-quality work product Proficiency with Microsoft Office applications, including Excel, Word, and Access Ability to handle sensitive and confidential information with professionalism Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage for this role is $30.00 per hour. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Research Services Specialist supports the delivery of document retrieval, docket and case procurement, and basic legal research services using a variety of traditional and electronic resources. This role is responsible for providing timely and accurate information to attorneys and staff in support of legal and administrative needs across the firm. Working as part of the Library & Research team, the Specialist collaborates with team members to manage research requests, support service delivery, and contribute to coverage across U.S. time zones. Job duties and responsibilities • Fulfill document delivery, docket and case procurement requests using the firm's Quest system and a variety of traditional and electronic sources in a timely and cost-effective manner. • Monitor the Quest dashboard, self-assigns requests, and independently prioritize and manage each request. • Coordinate resource training schedules as needed. • Coordinate requests for materials from third-party libraries and facilitate interlibrary loans, as applicable. • Respond to ready reference and light legal research requests using available tools and databases. • Provide research support during West Coast business hours and contribute to coverage for end-of-day requests across all U.S. time zones. • Provide backup support for Research Serivices Librarians and team members, as needed. • Handle all requests and retrieved materials in accordance with firm confidentiality standards and protocols for managing sensitive client and matter information. • Performs other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience required. Master's degree in Library and Information Science or paralegal certificate preferred. Experience Minimum of 2 years of library experience, preferably in a law firm setting. Experience using legal research tools and document retrieval platforms, including LexisNexis, Westlaw, Bloomberg Law, and PACER. Exposure to internal research request platforms (e.g., Quest) a plus. Skills Effective verbal and written communication skills, with the ability to work with attorneys, staff, and team members. Strong organizational skills, with the ability to prioritize workload, manage multiple tasks, and meet deadlines. Proficiency in Microsoft Office applications, including Microsoft Excel, and familiarity with library systems and databases. Strong service orientation, with the ability to work both independently and collaboratively as part of a team. Ability to identify issues and support solutions. High level of attention to detail and accuracy. Commitment to confidentiality and discretion. Ability to work independently and collaboratively in a remote or hybrid work environment. Ability to adapt to changing priorities and work demands in a fast-paced environment. Additional information Supervisory responsibilities None Equipment used Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work in-office or extended hours as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage ranges below are based on a 40-hour workweek, with estimated annual compensation ranges included for reference. Actual pay may vary based on various factors, including but not limited to location and experience. Denver: $32.69 - $36.54 per hour (40-hour workweek; approximately $68,000 - $76,000 annually) Century City, Los Angeles, Orange County: $37.98 - $42.31 per hour (40-hour workweek; approximately $79,000 - $88,000 annually) San Francisco, Silicon Valley: $42.31 - $46.15 per hour (40-hour workweek; approximately $88,000 - $96,000 annually) Employee benefits overview Our comprehensive benefits package includes: • 401(k) Retirement Plan • Medical Insurance • Health Savings Account (HSA) • Virtual Health Services • Dental Insurance • Vision Insurance • Accident Insurance • Hospital Indemnity Insurance • Critical Illness Insurance • Life Insurance • Short-Term Disability Coverage • Long-Term Disability Coverage • Flexible Spending Accounts (FSA) • Lyra Health Employee Assistance Program (EAP) • Paid Family Leave (for eligible Exempt and Non-Exempt staff) • Transportation Benefit • Back-up Child Care Services • College Coach Program • Pet Insurance • Paid Sick Time (for Exempt staff) • Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary Reed Smith Legal Solutions is seeking a highly experienced and strategic Manager, to join their Intelligence & Investigations team to lead complex investigative engagements and deliver actionable intelligence to clients across the legal, financial services, and corporate sectors. This role is ideal for a seasoned investigator and research professional with deep expertise in OSINT methodologies, investigative strategy, and global intelligence gathering. The successful candidate will play a central role in executing high-impact client matters, managing investigative workflows, and mentoring research personnel and subcontractors across multiple jurisdictions. The Manager will work closely with internal stakeholders and cross-functional teams to deliver innovative, technology-enabled investigative solutions. While this position is not primarily sales-focused, the role requires strong relationship management skills and the ability to serve as a trusted ambassador for Reed Smith Legal Solutions internally and externally. Job duties and responsibilities Lead and execute complex investigative and intelligence engagements utilizing advanced OSINT and HUMINT methodologies. Conduct and oversee investigations related to: Asset tracing Fraud and financial crime investigations Counterparty and reputational due diligence Ultimate Beneficial Ownership (UBO) identification Evidence collection and fact-finding Sanctions and compliance-related investigations Opposition and litigation support research Manage and mentor junior researchers, analysts, and subcontractors across domestic and international jurisdictions. Drive innovation in investigative practices by identifying and implementing emerging OSINT tools, technologies, and research techniques. Partner with internal AI and technology teams to identify efficiencies and enhancements across the investigative lifecycle through Generative AI and automation solutions. Oversee and maintain global investigative databases, research resources, and third-party intelligence networks. Collaborate closely with legal, risk, compliance, and business stakeholders to provide integrated and differentiated client solutions. Build strong internal relationships and act as a visible ambassador for Reed Smith Legal Solutions across practices and geographies. Ensure high-quality deliverables, project management discipline, and adherence to client timelines and expectations. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Computer Science, Computer Forensics, Cybersecurity, or related field. Experience: 10+ years of experience in corporate intelligence, investigations, consulting, law enforcement, government intelligence, legal services, opposition research, or related fields. International work or living experience; multilingual capabilities are strongly preferred. Experience supporting M&A transactions, corporate development initiatives, or transactional due diligence projects. Familiarity with AI-enabled investigative workflows and emerging technologies supporting intelligence operations. Experience developing or implementing AI-driven solutions to improve investigative efficiency, scalability, and accuracy. Skills: Demonstrated success conducting sophisticated investigative work and delivering actionable intelligence to clients or senior stakeholders. Strong understanding of the U.S. legal and court systems, including federal, state, and local court structures and publicly available records. Deep expertise in OSINT research methodologies, investigative databases, and digital intelligence techniques. Experience managing investigative teams, researchers, and third-party vendors across multiple geographies. Strong analytical, problem-solving, and critical-thinking capabilities with the ability to work independently in fast-paced environments. Exceptional written and verbal communication skills, including experience interfacing directly with clients, attorneys, executives, and cross-functional stakeholders. Proven ability to manage multiple priorities and complex projects simultaneously. Additional information Supervisory responsibilities: None. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to strategic decisions. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Travel for meetings and training as required. Ability to work extended hours as required to meet project, client, or business needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. $165,000 - $185,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Alumni Relations Operations & Data Analyst supports the firm's Alumni Relations function by maintaining, analyzing, and reporting on alumni data across multiple systems. This role is responsible for data quality, research, dashboard development, and standard reporting, and supports Alumni Relations programs and firmwide initiatives by analyzing alumni engagement, communications, and employment data and preparing related reports and materials. The Analyst works with Alumni Relations and firmwide teams that support data and related systems to ensure consistency of data definitions, alignment across systems, and effective use of alumni data. Job duties and responsibilities • Serve as primary technical liaison for the firm's external website vendor (Aluminati): attend weekly working sessions, track sync health, triage and resolve data errors, document workflows and decisions, and drive a backlog of enhancements. • Use independent judgment and discretion to monitor and validate data and content feeds from the firm's website to the alumni website, ensuring updates are posted timely and new features are reflected as released; make routine updates where appropriate and coordinate with vendors or other teams for more complex changes. • Proactively monitor and troubleshoot alumni website membership and user experience to identify functionality issues and sources of incorrect data, resolving issues independently where appropriate or coordinating with the website vendor as needed. • Coordinate alumni connections and membership within the LinkedIn alumni group and the Alumni Network external website. • Utilize platform configuration and "build" capabilities to implement customizations updates; apply light HTML/CSS where appropriate to optimize data capture and presentation. • Monitor and report on user and content engagement (Insights) for the external website; recommend UX optimizations based on observed behaviors. • Develop and maintain familiarity with the firm's alumni data population and categories, and adhere to applicable consent, eligibility, and other guidelines for communication. • Maintain, cleanse, and enrich alumni data across multiple systems and sources, ensuring accuracy, completeness, and consistency of contact, employment, location, and affiliation data; review and remediate data quality issues, including formatting inconsistencies, incomplete fields, and duplicate records; and perform regular data quality checks, audits, and reconciliations. • Use independent judgment to conduct targeted research using internal systems and external sources to support business development and retention initiatives and to validate and update alumni records, documenting sources and changes in accordance with firm guidelines and applicable privacy standards. • Partner with firmwide administrative, operational, and data teams-including more senior Alumni Relations data roles as applicable-to obtain data segmentations, align data definitions, ensure consistency across systems, resolve cross-functional data issues, support forward-looking analytics, and operationalize data insights. • Coordinate the vendor relationship with external vendors to support delegated data processing activities and review vendor outputs to ensure accuracy and adherence to defined data standards. • Generate targeted invitation and outreach lists based on defined criteria and segmentation logic; verify list accuracy and readiness for use in campaigns and reporting. • Prepare and deliver clear, concise outputs for program and leadership teams, including progress updates, ad hoc data requests, and leadership-ready materials; translate complex data into accessible narratives, charts, and infographics, ensuring accuracy and timeliness. • Analyze trends related to alumni milestones, including participation, employment, education, and related indicators; synthesize findings into clear, actionable recommendations. • Maintain dashboards and standard reports tracking alumni engagement, event participation, communication preferences, employment trends, and other key metrics. • Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Data Analytics, Statistics, Economics, Social Sciences, Computer Science, or a related field. Experience: Minimum of five (5) years of experience in data analysis, reporting or related analytical roles. Prior experience working with CRM platforms or other database collection systems. Experience with Salesforce preferred. Experience utilizing social media platforms as data sources and research tools. Advanced Excel capabilities (e.g. PowerQuery) preferred. Experience with data visualization and presentation tools (e.g., PowerPoint, Power BI or similar platforms). Experience managing or supporting a community-based website or platform, including content maintenance, member engagement support, and coordination with internal stakeholders. Skills: Ability to proactively navigate various programs and resources. Ability to work independently, including in a remote or hybrid work environment without direct oversight. Strong Excel skills. Strong interpersonal skills and the ability to communicate effectively with all organizational levels, both verbally and in writing. Skilled in translating complex technical concepts into clear, understandable language for non-technical audiences. Strong research and critical thinking skills, including the application of logical reasoning, analysis, and evaluation to make informed decisions and sound judgments. Strong attention to detail with a commitment to accuracy and quality. Highly organized and self-directed, with the ability to manage multiple priorities and competing deadlines. Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information, maintain attention to detail, manage multiple priorities, and exercise sound judgment. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours and in the office as required to meet business client or project needs. Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay range This position is non-exempt. The hourly wage range for this role is outlined below, with corresponding estimated annual compensation based on standard weekly hours: Pittsburgh, Richmond, Texas, Denver, Atlanta: $35.58 - $39.42 per hour (40-hour workweek; approximately $74,000 - $82,000 annually) Miami: $37.95 - $42.05 per hour (37.5-hour workweek; approximately $74,000 - $82,000 annually) Philadelphia, Wilmington: $37.98 - $42.31 per hour (40-hour workweek; approximately $79,000 - $88,000 annually) Chicago: $43.41 - $48.35 per hour (35-hour workweek; approximately $79,000 - $88,000 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Reed Smith offers a comprehensive benefits package designed to support the well-being and financial security of our employees. Benefits include: • 401(k) retirement savings plan • Medical, dental, and vision insurance • Health savings account (HSA) • Flexible spending accounts (FSA) • Virtual health services • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Paid family leave (eligibility varies) • Paid time off (PTO) for all full-time, non-temporary employees • Paid sick time • Employee assistance program through Lyra Health • Transportation benefits • Back-up child care • College Coach program • Pet insurance Equal opportunity statement Reed Smith is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.

Position summary The Product Support Specialist, AI Solutions provides day-to-day operational support for the firm's growing portfolio of AI-enabled products. Reporting to the Senior AI Product Manager, this role supports adoption and enablement efforts through frontline user support, documentation, testing, and issue tracking. The position plays a key role in capturing feedback, maintaining user-facing resources, and helping ensure a consistent and effective user experience across AI tools. The role involves regular collaboration with colleagues in Innovation, IT, and other departments to support solution deployment and ongoing enhancements. Job duties and responsibilities • Provide first-line support for the AI mailbox, including responding to user inquiries, documenting common issues, and escalating complex matters as needed. • Coordinate with IT to track, communicate, and help resolve outstanding technical issues related to AI products such as Harvey, and other tools as they become available. • Collaborate with Learning & Development on training initiatives, including scheduling, preparing materials, and delivering training sessions on AI solutions as needed. • Help manage and resolve support tickets, ensuring timely follow-up and user satisfaction. • Test AI tools and new releases, document findings, and provide feedback to the product and development teams. • Provide guidance and support for upcoming product updates, including user communications and basic troubleshooting. • Participate in user feedback sessions, gathering insights to help prioritize enhancements. • Maintain and update support documentation and FAQs for AI tools and solutions. • Proactively take on additional tasks to support responsibilities as needed to support the success of the AI product portfolio. • Stay informed about new features, updates, and best practices in legal AI tools and technology. • Provide support on special projects or evolving team priorities, as needed, to ensure the successful delivery and adoption of AI products. • Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Computer Science, Information Systems, Business or a related field is preferred. Experience: Minimum of five years of experience in a product support, business analyst, or technology support role, ideally within a professional services or legal environment. Experience with AI, machine learning, or legal technology tools is highly desirable. Skills: Strong organizational and documentation skills, with the ability to track user issues and maintain clear, concise support records. Excellent written and verbal communication skills, with the ability to translate technical information for non-technical users and stakeholders. Basic technical troubleshooting skills, including the ability to investigate user-reported issues and identify patterns or escalation needs. Strong collaboration skills, with the ability to work across multiple teams and departments to support AI solution deployment and user enablement. Familiarity with legal technology tools such as Harvey, iManage, or ServiceNow, and the ability to develop proficiency in firm-specific platforms. Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs. Highly organized and capable of managing multiple priorities, projects, and competing deadlines, maintaining attention to detail and self-directing work, even in a remote or hybrid environment without direct oversight. Proven ability to concentrate for extended periods, think critically, and make decisions in high-pressure situations. Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours as required to meet project or business needs. Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay range This position is non-exempt. The hourly wage range for this role is outlined below, with corresponding estimated annual compensation based on standard weekly hours: Pittsburgh, Richmond, Denver, Atlanta, Texas: $44.23 - $51.92 per hour (40-hour workweek; approximately $92,000 - $108,000 annually) Miami: $47.18 - $55.38 per hour (37.5-hour workweek; approximately $92,000 - $108,000 annually) Philadelphia: $47.12 - $55.29 per hour (40-hour workweek; approximately $98,000 - $115,000 annually) Chicago: $53.85 - $63.19 per hour (35-hour workweek; approximately $98,000 - $115,000 annually) Boston, Washington, D.C., Princeton: $50.48 - $59.13 per hour (40-hour workweek; approximately $105,000 - $123,000 annually) Century City, Los Angeles, Orange County: $52.40 - $61.06 per hour (40-hour workweek; approximately $109,000 - $127,000 annually) New York: $59.89 - $69.78 per hour (35-hour workweek; approximately $109,000 - $127,000 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Reed Smith offers a comprehensive benefits package designed to support the well-being and financial security of our employees. Benefits include: • 401(k) retirement savings plan • Medical, dental, and vision insurance • Health savings account (HSA) • Flexible spending accounts (FSA) • Virtual health services • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Paid family leave (eligibility varies) • Paid time off (PTO) for all full-time, non-temporary employees • Paid sick time • Employee assistance program through Lyra Health • Transportation benefits • Back-up child care • College Coach program • Pet insurance Equal opportunity statement Reed Smith is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.

Position summary The Business Development Manager supports the Chair of the Private Equity group in driving business development and marketing efforts for the Chair's practice. This includes identifying, developing, and implementing strategies aligned with firmwide and regional initiatives. This is a hands-on role requiring ownership of key credentials, pitch opportunities, and strategic initiatives. The position operates in a fast-paced partner environment and requires strong judgment, discretion, and the ability to manage competing priorities. The role works autonomously while collaborating across practice groups and regions, requiring an ownership mindset, proactive approach, and ability to drive initiatives forward with minimal supervision. Job duties and responsibilities Lead business development efforts and deliverables supporting the Chair's practice Manage and develop junior BD coordinators, including performance, workload distribution, and coaching Build knowledge of the Chair's practice, clients, market position, and growth opportunities Identify and support business development opportunities with new and existing clients Conduct client and market research using firm tools and systems Develop practice materials including profiles, experience lists, and case studies Partner with Pitches and Proposals team on RFPs, RFIs, and presentations Oversee day-to-day BD operations, ensuring priorities and workflows are clearly defined Manage workload distribution and proactively address resource constraints Identify and implement process improvements across BD workflows and tools Collaborate with cross-functional teams including Marketing, Communications, Finance, Legal Operations, IT, and Administration Perform other duties as assigned Job duties and responsibilities are not exhaustive and may be supplemented as necessary. Required skills and experience Education Bachelor's degree in Business, Marketing, Finance, or related discipline required Experience Minimum of 5 years of business development or marketing experience Experience in a law firm or professional services environment preferred Experience working directly with partners and senior stakeholders Experience with client-facing activity preferred Experience working across regions preferred Strong understanding of legal industry trends and client needs Experience in high-performance environments requiring ownership and accountability Background in investment banking, financial services, consulting, or similar environments a plus Exposure to private equity preferred Skills Ability to influence partners and act as a trusted advisor Strong attention to detail and ability to manage multiple priorities Experience managing complex pitches and RFPs Excellent written and verbal communication skills Strong organizational and project management skills Proficiency in Microsoft Office (PowerPoint, Word, Excel) Ability to quickly learn new systems and tools Strong professional judgment and interpersonal skills Ability to build relationships across all levels of the organization Customer service-oriented mindset with cultural awareness Ability to work independently and collaboratively Strong initiative, ownership mindset, and accountability Ability to manage multiple stakeholders in a fast-paced environment High energy, resilience, and goal orientation Entrepreneurial mindset with problem-solving focus Ability to communicate workload and resource needs effectively Supervisory responsibilities Will oversee junior members of the Business Development team Equipment to be used Personal computer and standard office equipment Essential job functions Ability to sit or stand for extended periods and perform computer-based work Ability to use technology and collaboration tools Ability to communicate effectively Ability to analyze complex information and manage multiple priorities Ability to maintain confidentiality and safeguard sensitive information Ability to travel for meetings and training Ability to work extended hours as needed Ability to provide off-hours support, including evenings, weekends, and holidays Working conditions Requires in-office presence at least four days per week. May require work beyond standard hours. Schedule details will be discussed with the supervisor. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on factors including location and experience. New York: $155,000 - $199,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave Transportation benefit Back-up child care services College Coach program Pet insurance Paid time off Reed Smith offers a competitive compensation package, flexible benefits, tuition assistance, and a generous 401(k) plan. Equal opportunity statement Reed Smith is an Equal Opportunity Employer with core values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. The firm provides reasonable accommodations in accordance with applicable law. Qualified candidates only. No search firms.

Position summary The Procurement Manager will assist in the continued implementation and ongoing oversight of the new global vendor management function. The vendor management function will evolve to include and oversee vendor management services including contract management, third-party vendor risk assessment of providers, vendor registration and offboarding, strategic sourcing, contract review and management, buying, and relationship monitoring. Reporting to the Senior Manager, Vendor Management, the Procurement Manager will maintain strong strategic internal and external relationships to ensure the firm's needs and standards with regard to all aspects of vendor management are met and maintained. Job duties and responsibilities Jointly determine and execute on vendor management strategies aligned with firm priorities working with Reed Smith leadership team Contract review, negotiation, and management Vendor lifecycle management Exercises independent judgment regarding vendor selection, sourcing recommendations, contract terms, and procurement strategies.Maintain strategic procurement relationships through frequent interaction with the firm's strategic procurement partners, consultants, and top-spend vendors Development of vendor management policies and procedures that align with the firm's agreements, expectations, and contractual commitments Promote vendor management goals and activities to firm leadership and end users Communicate and assist with billing/payment issues internally and with vendors Investigate current and historical procurement records to respond to inquiries regarding spend Assist in establishing productive relationships and navigating cultural dynamics between firm leaders, business services stakeholders, and outsourced vendor management providers Makes recommendations to leadership regarding vendor relationships, sourcing decisions, and operational improvements Effectively identify and mitigate potential roadblocks or conflicts to enable effective operation of vendor management program Responsible for evaluating vendor performance and recommending corrective action or termination where appropriate. Responsible for managing procurement initiatives involving significant operational and financial impact to the Firm Ensure effective vendor management service delivery that meets firm leadership expectations and contractual commitments Assist with communication and rollout of policies and procedures to key business services stakeholders Manage other projects and additional duties as assigned Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree or commensurate experience Experience: 3-5 years of management experience; 3-5 years of procurement / vendor management experience Experience in Professional Services organization (such as law firm, consulting or accounting firm) desired Skills: Self-starting, engaging and innovative Ability to prioritize in a multi-tasking environment Commitment to superior quality and accuracy Willingness and ability to learn and adapt to change Experience creating and presenting analysis to be used in business decisions Demonstrated project management and negotiation skills Analytic and problem-solving skills Strong verbal and written communication skills Strong interpersonal skills Ability to work effectively with internal stakeholders, vendors, and support staff Ability to deal with stress associated with a fast-paced work environment, including handling the demands of multiple tasks on a daily basis. Ability to handle multiple tasks and diverse work problems on a daily basis and complete assignments within set timelines. Ability to work well as a member of a team and make judgment decisions and handle daily responsibilities with little or no supervision. Ability to adapt to changing work situations and grasp and apply new ideas. Ability to relate and interact with people at all levels within the Firm as well as with others from outside the firm (vendors). Ability to use independent judgment and discretion and adapt to changing work situations. Additional information Supervisory responsibilities: Vendor Management Specialist Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Experience using Microsoft Excel, Word and PowerPoint, contract management system. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to decisions. Ability to work extended hours as required to meet project, client, or business needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is approximately $52.64 to $60.10 per hour, with an estimated annual compensation range of $109,500 to $125,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Change Analyst supports the development of change management plans and execution of change management initiatives across the firm by coordinating planning activities and implementing change enablement activities related to stakeholder engagement, communications, training, business readiness and adoption. Working closely with Change leads, project teams, and other stakeholders, this role supports assigned change workstreams throughout the project lifecycle, while adapting to project and stakeholder needs. The role supports development and delivery of communications and training activities, stakeholder engagement efforts, reporting and dashboard updates, and adoption and business readiness tracking to support successful implementation of change initiatives across global, cross-functional teams. Job duties and responsibilities Deliver assigned change workstreams, including planning, executing, and tracking activities against project milestones, objectives and outcomes. Conduct change impact assessment and stakeholder analysis and summarize insights to inform change strategies. Translate change strategies into action plans across communications, training, and stakeholder engagement, adapting approaches based on stakeholder and business needs. Partner with project teams, business stakeholders, and Change Leads to support execution of change initiatives across global, cross-functional programs. Develop and deliver stakeholder engagement activities, including gathering input on influence and resistance, maintaining contact lists, scheduling interviews, workshops, and briefings, and synthesizing information to inform strategy. Assess change-related risks, recommend mitigation actions, and escalate issues when appropriate. Own the creation and distribution of targeted communications, including emails, intranet posts, FAQs, and reference materials, tailoring messaging and delivery approaches based on stakeholder and business needs while ensuring alignment with overall strategy. Develop, coordinate and deliver training materials and activities, including creating and updating materials, scheduling sessions, sending invitations, tracking attendance, and collecting feedback collection. Track and analyze adoption and business readiness metrics and contribute to dashboards and reports that identify trends, risks, and areas requiring additional communication, training, or stakeholder support. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Business, Organizational Behavior, or a related field. Formal change management certification (e.g., Prosci) preferred. Experience: Minimum of five years of experience supporting change management or project delivery initiatives. Experience working in professional services, legal, consulting, or other client-facing environments. Experience supporting enterprise system implementations (e.g., Workday, CRM platforms) preferred. Skills: Working knowledge of change management and project management principles, with the ability to apply them to support execution and problem-solving. Strong written and verbal communication skills, with the ability to tailor messaging to support understanding and adoption across different audiences. Strong interpersonal skills, with the ability to build effective working relationships across teams and stakeholder groups. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations. Highly organized, with the ability to manage multiple priorities, meet deadlines, and deliver high-quality outputs in a fast-paced environment. Ability to work independently and collaboratively across global, cross-functional teams and navigate a matrixed environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work an adjusted schedule as needed, including earlier start times, to support collaboration with international stakeholders in EMEA based on business, operational, or project needs. Ability to work in the office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $53.37 to $65.38, with an estimated annual compensation range of $104,000 to $127,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Chicago - $57.14 - $65.38 per hour (35-hour workweek; approximately $104,000 - $119,000 annually based on expected hours) Washington, DC - $53.37 - $61.06 per hour (40-hour workweek; approximately $111,000 - $127,000 annually based on expected hours) Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Senior Manager of Data Discovery & Readiness leads the firm's business-aligned data readiness function within Strategic Intelligence, ensuring enterprise data is structured, governed, and delivered to support analytics, insights, and advanced modeling, and is fit for purpose for business use. This role defines and maintains data standards, drives data quality across systems, and shapes data structures to meet evolving business and analytical needs. Operating at the intersection of data architecture, data integrity, and business insight, this role partners closely with the IT Data Architect and Strategic Insights to ensure data is both technically integrated and strategically usable. The position evaluates internal and external data sources, including emerging and AI-driven data, to determine quality, relevance, and business value, and delivers curated, high-confidence datasets that enable advanced analytics. The Senior Manager also leads the Data Integrity team and establishes scalable processes to support increasing data complexity in a rapidly evolving data and AI landscape. Job duties and responsibilities Own data readiness within and across systems to enable reliable analytics, insights, and AI consumption. Define and maintain consistent business meaning and strategic context across data fields by establishing and enforcing processes, procedures, and standards that support proper use, shared understanding, and effective change management. Drive data quality improvements within and across systems, managing challenges including data flows, single source of truth, field controls, and data accuracy and completeness. Align curated datasets to use cases in pricing, staffing, growth, benchmarking, and predictive modeling. Anticipate downstream modeling needs and proactively shape data structures. Evaluate the usefulness and signal strength of emerging internal and external data sources, including AI-generated billing analysis, time-entry efficiency data, predictive pricing signals, market intelligence feeds, and other relevant data sources. Evaluate quality and fit by, where appropriate, bringing data into sandbox environments to actively understand and challenge what's available from third parties. Assess scalability, governance implications, business value, and AI readiness of new data streams. Determine which sources should be integrated, refined, or discarded. Lead the Data Integrity team to identify and resolve quality issues, partnering with data providers to ensure accurate reflection and movement of information and working with system owners to support tracking and controls. Work closely with the IT Data Architect - who owns technical schema, ETL pipelines, warehouse architecture, and system integration - to align business objectives with technical infrastructure. Provide the IT Data Architect with business-context requirements for schema design and field structure, and collaborate on evaluating system changes and new integrations. Ensure enterprise architecture supports both governance discipline and modeling flexibility through ongoing partnership with the IT Data Architect. Deliver curated, high-confidence datasets to the Director of Strategic Insights to support advanced analytics and predictive modeling, and iterate quickly to improve dataset performance based on modeling feedback. Ensure data lineage, definitions, assumptions, and limitations are transparent so insights teams can focus on analysis and storytelling rather than sourcing and cleaning data. Act as a trusted thought partner to the Director of Strategic Insights on data readiness and signal quality. Provide direct oversight of the Data Stewardship Manager and their team of Data Research Specialists, outside vendors, and contractors (as applicable). Build scalable processes that allow the team to handle growing data complexity without sacrificing quality. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree in data science, information systems, analytics, business, or a related field. Master's degree preferred. Experience Minimum of 8 years of experience in enterprise data management, analytics engineering, or data strategy role in addition to leading a small, high-impact data team. Experience leading a small, high-impact data team. Demonstrated experience evaluating, adjusting, supplementing, and improving data within source systems (CRM, HR, finance, etc.); integrating data into modern data and analytics platforms (Snowflake preferred); and ensuring data supports custom delivery platforms. Hands-on experience with using AI to enhance, blend, and assess data as well as evaluating output from AI-based systems, notably using MCP, Agent Skills, etc. Experience working across finance, CRM, HR, pricing, or operational data domains. Experience working within a professional services or similarly complex environment preferred. Skills Strong ability to align data selection, structure, and use with business objectives and priorities while translating complex data concepts into clear, actionable outputs that support decision-making. Strong understanding of data structures, integration, and data quality principles within enterprise data environments, applying this knowledge to address complex data challenges. Demonstrated ability to evaluate emerging and non-traditional data sources and influence stakeholder adoption and use. Professional presence and communication skills with the ability to influence stakeholders across all levels of the firm and present complex information clearly to senior leadership and diverse audiences. Operational mindset focused on execution, delivering high-quality, scalable outputs, and managing competing priorities to meet established deadlines. Collaborative approach with the ability to build trust and work effectively across business functions and stakeholder groups. Demonstrated management and supervisory capability, leading and developing team members and supporting high-performing teams. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Ability to lead through complexity, ambiguity, and organizational change, applying critical thinking and structured problem-solving in evolving environments. Additional information Supervisory responsibilities Data Stewardship Manager Equipment used Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders in EMEA and to meet business, operational, or project needs. Ability to travel for meetings, training, and conferences as required. Ability to work in-office as required to meet business or project needs. Working conditions Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Miami, Richmond, Texas, Atlanta: $158,000 - $187,000 Chicago, Philadelphia, Wilmington: $170,000 - $200,000 Tysons, Princeton, Washington, D.C., Boston: $181,000 - $214,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The IP specialist provides support with data management, data audit projects, and processing and docketing incoming and outgoing communications related to patent and trademark matters. This includes reviewing, downloading, scanning and coding documents according to established policies and procedures. The position is also responsible for assisting with projects related to the inbound and outbound transfers of clients, records and matters. Job duties and responsibilities Proficient with Adobe Acrobat, Microsoft Word and Excel Review, process and docket incoming and outgoing communications for patent and trademark matters Utilize computerized records management software programs and update systems to reflect up-to-date data Support the intellectual property practice group with data audit projects in Digital File, PATTSYWAVE and PracticeLink systems to ensure information aligns Support projects relating to the incoming and outgoing transfer of client documents, files and matters Assist with IP client portal setup and maintenance Create docket reports, data extracts and other digital records reports upon request Utilize records management systems and update necessary systems to reflect accurate data Assist the docketing manager with software implementation projects, with a focus on data auditing Respond to requests from internal personnel Maintain regular and consistent attendance Perform other duties as assigned Job duties and responsibilities listed are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience Experience Prior experience in the intellectual property field in a law firm or corporate in-house environment. Three to five years of patent prosecution experience, both foreign and domestic (U.S.) Skills Keen attention to detail Excellent interpersonal and communication skills, with the ability to work with a diverse group of attorneys and staff via telephone, email and in person Advanced knowledge of software programs and hardware used to perform processing tasks Professional demeanor, high-quality work standards and the ability to prioritize and perform effectively under pressure Ability to adapt to changing responsibilities and circumstances Ability to work well within a team-oriented environment and contribute to effective team relationships Ability to identify issues and proactively resolve or escalate as necessary Ability to manage stress in a fast-paced work environment Ability to handle multiple tasks daily and complete assignments within set timelines Ability to use independent judgment and discretion and adapt to changing work situations Ability to grasp and apply new ideas Other Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment, including telephone, calculator, fax machine, copier and scanner Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and extensive computer use Ability to utilize technology, including computers and telecommunication devices Ability to read and interpret written documents, computer screens and other visual displays accurately Ability to communicate effectively, both orally and in writing, with individuals at all levels Ability to work extended hours as required Working conditions This role is remote. Occasional extended hours may be required beyond the normal daily schedule. There may be periodic in-office work requests, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Pittsburgh and Houston Hourly rate (40 hours): $27.93 - $33.65 Estimated annual compensation: $58,100 - $70,000 Philadelphia Hourly rate (40 hours): $29.90 - $41.25 Estimated annual compensation: $62,200 - $85,800 Washington, DC Hourly rate (40 hours): $31.88 - $43.99 Estimated annual compensation: $66,300 - $91,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Intelligence Reporting & Automation Manager leads the reporting function within the Strategic Intelligence team and is responsible for the design, delivery, and automation of intelligence reporting across the firm. This role translates complex data, analytical outputs, and external intelligence into clear, actionable reports and briefings that support business decision-making and serve as the primary delivery layer for intelligence across the firm. The Manager develops scalable reporting frameworks, automates workflows, and establishes standards that enhance the efficiency and quality of reporting outputs. This role partners with stakeholders across the firm to deliver insights that inform strategic initiatives and operational priorities, ensuring reporting outputs are aligned with business needs and evolving firm priorities, while leading and developing a team focused on delivering consistent, high-quality intelligence. Job duties and responsibilities Own and manage the catalog of intelligence reporting, including ad hoc and standard data reports, AI-augmented narrative briefings, and blended formats that combine quantitative data with synthesized external content. Advance the firm's reporting quality and scalability through automation, self-service, and standardization. Partner with Strategic Insights analysts to support the development of new metrics, models, and personalized insights, and identify effective methods for delivering information to guide firm leadership. Define and maintain a library of report types, each with design standards, target audiences, and production processes. Shape deliverables using a consultative approach by assessing stakeholder needs and calibrating outputs to audience sophistication, exercising independent judgment and discretion to determine appropriate outputs and delivery methods. Design and automate repeatable reporting workflows to enable team output to scale with demand without proportional increases in manual effort. Build AI-augmented pipelines that synthesize structured firm data with unstructured external content (e.g., news, filings, and market signals) to generate intelligence products such as client relationship briefings, competitive snapshots, and matter-context summaries. Apply LLM-based workflows, RAG, or MCP techniques to expand the types of intelligence the team can produce at scale. Identify opportunities to replace or augment manual report production through automation or self-service tools and lead the development of those capabilities. Manage the queue of reporting and intelligence requests, including setting expectations, scoping requests, and ensuring timely delivery aligned with user needs. Partner with internal business units - Finance, Strategy, Client Value, Marketing, HR, and IT - to identify emerging analytics needs and deliver insights that inform decision-making. Create and maintain reporting standards, guidelines, and best practices, and audit and manage the BI dashboard library to ensure accuracy and relevance. Support ad hoc data analysis projects and assist users across departments in answering data-related questions. Ensure appropriate human review of AI-generated content and maintain alignment with firmwide data governance practices in coordination with the Data Architect, Data Integrity Lead, and Strategic Insights Leader. Develop and maintain a consistent internal brand for all intelligence deliverables. Lead, mentor, and develop a junior team (potentially supplemented with contractors), with a focus on building systems that scale output rather than executing requests individually. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree in Data Science, Analytics, Computer Science, Statistics, Information Systems, or a related field required. Equivalent experience will be considered. Experience Minimum of 5 years of experience in business intelligence, reporting, or analytics delivery, including at least 3 years of experience managing teams. Demonstrated experience owning a reporting and delivery function, including designing formats, managing request queues, and building systems that scale output. Experience translating complex analytical work into clear, executive-ready reports and briefings. Hands-on or leadership experience working with structured data (e.g., SQL, data warehouses) and unstructured content (e.g., documents, news feeds, filings, or other text corpora), including evaluating information and ensuring quality inputs are utilized. Experience with approaches for grounding LLM outputs in firm and external data, including Model Context Protocol (MCP), retrieval-augmented generation (RAG), or similar integration architectures. Experience working in a professional services or legal environment preferred. Skills Proficiency in building and maintaining dashboards and reports using data visualization tools (e.g., Tableau or Power BI), with an understanding of visualization best practices and UI/UX principles. Familiarity with AI and LLM platforms (e.g., ChatGPT, Claude, Copilot, Gemini), including prompt engineering, MCP, RAG, and AI pipeline development. Strong SQL skills, including querying and manipulating data from relational databases and data warehouses (Snowflake preferred), with familiarity with DAX, data architecture, and ETL processes. Advanced Excel skills for data analysis and manipulation, with familiarity with the broader Microsoft Office Suite. Familiarity with project management tools and user acceptance testing (UAT) processes, as well as Python or similar scripting languages for data transformation, automation, and integration tasks. Strong written and verbal communication skills, with the ability to interact effectively with all organizational levels. Strong analytical and problem-solving skills. Ability to organize and prioritize workload and manage multiple priorities in a fast-paced environment. Demonstrated ability to lead and develop team members, including in a remote or hybrid work environment. High degree of professionalism, discretion, and sound judgment, with the ability to respond effectively in dynamic or sensitive situations. Additional information Supervisory responsibilities Information Analyst(s), assigned contractor(s) Equipment used Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours and in the office as required to meet business or project needs. Working conditions Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Miami, Richmond, Texas, Atlanta: $140,000 - $171,000 Chicago, Philadelphia, Wilmington: $150,000 - $183,000 Tysons, Princeton, Washington, D.C., Boston: $161,000 - $195,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary This position is responsible for client billing and client account maintenance. Job duties and responsibilities Bill clients monthly for assigned attorneys within the paperless 3E workflow system Generate and proof invoices for accuracy Mail, email, or electronically submit invoices to clients Communicate with assigned attorneys and secretaries regarding status of monthly billing Update client and matter information within the 3E system Assist attorneys and secretaries with inquiries Set up electronic billing as needed Edit time and cost entries as instructed Research details of expenses and credits on a client account Assist with special projects as assigned by attorneys or manager Job duties and responsibilities are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Associate degree in accounting or equivalent work experience preferred Experience Prior experience with billing or other accounting function preferred Experience with Elite/3E or other accounting or billing system preferred Experience in a law firm or professional services environment a plus Mathematical aptitude Ability to organize and prioritize multiple assignments Ability to work independently on various projects and meet deadlines Knowledge of Microsoft Excel and Elite/3E accounting software Excellent communication and interpersonal skills Ability to work with individuals at all organizational levels Customer focus with a track record of providing a high level of service Ability to organize and prioritize workload Skills Excellent verbal and written communication skills Strong organizational skills Ability to prioritize workload in a fast-paced environment Ability to work independently and maintain a professional manner Strong attention to detail Ability to communicate and interact effectively with all organizational levels Ability to meet weekly and monthly deadlines Ability to handle multiple tasks and complete assignments within set timelines Exceptional organizational and time management skills Strong problem-solving and troubleshooting abilities Solutions-oriented thinking Additional information Supervisory responsibilities None Equipment used Personal computer and standard office equipment including telephone, calculator, copier, and scanner Essential job functions Ability to sit or stand for extended periods and perform prolonged computer use Ability to use computers, telecommunications, and digital collaboration tools Ability to communicate effectively Ability to maintain attention to detail while analyzing complex information and managing multiple priorities Ability to apply sound judgment to decisions Ability to work extended hours as required to meet business needs Working conditions Required to work in the office a minimum of four days per week May be required to work hours beyond the normal daily schedule Weekly schedule to be discussed with direct supervisor Pay ranges This position is non-exempt. The hourly wage range for this role is outlined below, with corresponding estimated annual compensation based on standard weekly hours: Pittsburgh/Denver/Atlanta/Dallas/Houston - $22.60- $26.44 per hour (40-hour workweek; approximately $47,000 - $55,000 annually) Miami - $24.10 - $28.20 per hour (37.5-hour workweek; approximately $47,000 - $55,000 annually) Philadelphia - $24.03 - $28.84 per hour (40-hour workweek; approximately $50,000 - $60,000 annually) Chicago - $27.47 - $28.84 per hour (35-hour workweek; approximately $50,000 - $60,000 annually) Princeton/Washington DC - $25.48 - 30.28 per hour (40-hour workweek, approximately $53,000 - $63,000 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts Lyra Health employee assistance program Paid family leave for eligible exempt and non-exempt staff Transportation benefit Back-up child care services College Coach program Pet insurance Paid time off available to full-time, non-temporary employees Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork and respect, innovation, and impact. Reed Smith provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Business Development Manager supports the Corporate practice group to drive its business development and marketing efforts. This will involve identifying, formulating and implementing business development and marketing strategies that complement similar initiatives across regions where the firm has a presence. This is a hands-on role and involves taking ownership of the development of key credentials and leading on client pitch opportunities. Communication is important in this role as the Business Development Manager will lead engagement and implementation efforts for strategic BD priorities and find effective ways to raise the profile of the practice group internally and externally (with the support of the Communications team). The successful candidate will work largely autonomously in terms of the day-to-day business of practice group marketing and business development but also collaboratively with the business development professionals supporting the practice groups, as well as other industry groups, in other regions on joined up projects, to ensure that all practice group-related marketing is coordinated across the firm's global platform. The position sits within a growing and energetic firm-wide marketing team of professionals. This is a high profile role and we are looking for someone who has the gravitas and subject matter expertise to drive growth, influence and motivate partners across the practice group and successfully assist in building client relationships and brand. A proactive and enthusiastic approach with the ability to work with little supervision is also key. The successful candidate should be a confident and effective communicator, with the ability to offer ideas at practice meetings and draft clear and accurate copy. Job duties and responsibilities Develops a working knowledge of the Corporate group's services, market position and inbound and outbound group cross-selling opportunities, as well as an understanding of the group's revenue priorities, clients and prospects. Leads the support of marketing and business development planning to all Partners. Tracks and evaluates business development plans and efforts on an on-going basis. Assists leadership team in identifying business development opportunities with new and existing clients. Works with the Corporate practice group leadership team and select Client Relationship Leaders to develop strategic business development plans for select clients. Also responsible for updating contacts and key information, such as meetings, on the firm's CRM system. Conducts client / prospective client research and analysis using library, knowledge management, and accounting resources. Develops practice related materials (practice group profiles, experience lists, case studies, etc.) Leads the production of client alert preparation and mailing business development activities within the Corporate group. Assists Corporate practice group leader with integration of lateral hires into the group. Works closely with the Pitches and Proposals team to develop RFPs, RFIs, and key proposals/presentations. Assists in tracking and disseminating key practice group activities, proposals, new business wins, etc. Travel for meetings and training as required. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree required. Experience: Minimum of 7 years' experience in marketing or business development, including significant interaction with partners; law firm experience required. Client-facing experience strongly preferred. Cross-border experience desirable but not essential. Strong knowledge of the legal industry and substantive business development practices, with proven experience in a law firm environment. Corporate business development experience strongly preferred. Solid commercial acumen and awareness of business and legal trends affecting firm clients. Skills: Ability to influence leadership and partners, so they can quickly become a trusted advisor - acting as internal consultant to partners on marketing and BD, inputting ideas and providing advice Abilty to demonstrate initiative where possible Sensitivity to cultural differences and issues and the ability to deal with a variety of personalities Abilty to be a good team player. This position will function as part of a collaborative and energetic firmwide marketing and BD team of professionals around the globe. Requires strong organizational skills, time management, initiative, focus on service delivery and excellent attention to detail and the ability to perform under pressure. Must be able to communicate well, with excellent oral and written skills. They will be a natural internal networker who uncovers opportunities through engaging informally with partners and colleagues, as well as externally with clients. Keen problem-solving and troubleshooting abilities and solutions-oriented thinking. Flexibility and adaptability; ability to multi-task, stay organized and manage competing priorities. Ability to exercise sound judgment to recommend and effectuate decisions. Ability to have a customer-focused mindset and deliver high-quality service or solutions to internal or external stakeholders. Must have flexibility and adaptability to navigate changes, unexpected challenges, and evolving priorities. Additional information Supervisory responsibilities: May oversee other members of the Business Development team. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to strategic decisions. Travel for meetings and training as required. Ability to work extended hours as required to meet project, client, or business needs. Ability to concentrate for extended periods, apply critical thinking to assigned tasks, and take appropriate action in a fast-paced environment. Ability to work extended hours as required to meet project, client, or business needs Flexibility to adjust working hours, including early start times, to support collaboration with international stakeholders in EMEA. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Miami, Richmond, Dallas, Houston, Denver, Atlanta: $125,000 - $148,000 Chicago: $139,000 - $159,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The SQL database administrator is responsible for the design, implementation, and maintenance of the firm's database systems, ensuring performance, availability, and security across enterprise applications and infrastructure. This role supports business operations by managing database environments and working with application owners and development teams to deliver solutions that meet business and technical requirements. The SQL database administrator also supports database-related initiatives and firmwide systems, including document management platforms, and contributes to the stability, reliability, and ongoing improvement of the firm's database environment. This position is remote; however, candidates are expected to reside within approximately 1-2 hours of commuting distance from the Pittsburgh office. Job duties and responsibilities Design, implement, and maintain high-performance database systems to support applications and business operations Optimize database performance through capacity planning, query optimization, index tuning, and other performance techniques Perform database engineering and administration activities, including installation, configuration, monitoring, backup, recovery, and troubleshooting Develop and implement data management policies and best practices to ensure data integrity, availability, and security Design and maintain database security measures, including access controls, encryption, roles, permissions, and auditing Collaborate with developers, system administrators, and stakeholders to deliver database solutions Lead database-related projects, including upgrades, migrations, and deployments Design and implement backup and recovery strategies and test restore procedures Configure and maintain high availability solutions (e.g., AlwaysOn Availability Groups) and disaster recovery plans Apply patches and updates to SQL Server instances and perform regression testing Develop and maintain monitoring and alerting solutions; analyze performance and implement corrective actions Provide administration of cloud-based database platforms, including Azure SQL and Azure Data Factory Lead and support projects related to the firm's document management system (DMS), including upgrades, migrations, and integrations Provide advanced support for DMS-related systems, including knowledge management, indexing, records management, and ethical wall systems Develop and maintain documentation, and provide training and support to application owners and developers Stay current on emerging technologies and recommend improvements to database infrastructure Participate in firmwide IT initiatives, project teams, or escalation teams as needed Perform other duties as assigned Requirements Education Bachelor's degree in computer science, information technology, or a related field, or equivalent experience Relevant Microsoft certifications (e.g., MCSE, MCDBA) a plus Experience Minimum of 5 years of experience in database administration with enterprise-level systems (e.g., Microsoft SQL Server, MySQL) Experience with performance tuning, query optimization, and capacity planning Experience with backup and recovery procedures Experience with technologies including AlwaysOn Availability Groups, high-availability architectures, SAN environments, virtual SQL Server environments, Power BI, and PowerShell Familiarity with document management systems preferred Skills Strong proficiency in database design, implementation, optimization, and troubleshooting In-depth knowledge of database security principles and best practices Strong analytical and problem-solving skills Ability to prioritize workload, manage competing priorities, and adapt in a fast-paced environment Effective communication skills with the ability to interact across all organizational levels Ability to work independently and collaboratively in a remote or hybrid environment Additional information Supervisory responsibilities None Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities Ability to engage in effective and professional communication Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment Ability to access, use, and safeguard confidential and sensitive information Ability to work extended hours and in the office as required to meet business or project needs Working conditions Remote role with occasional in-office requirements Candidates must reside within approximately 1-2 hours of the Pittsburgh office to support potential in-office needs or emergencies Pay ranges Pittsburgh: $94,000 - $106,000 This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on factors including, but not limited to, location and experience. This is an exempt position and is not eligible for overtime pay. Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation, and impact. Reed Smith provides reasonable accommodations in accordance with applicable law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals Prepare and install laptops and desktops; coordinate with vendors for maintenance and repairs Install pre-approved software and hardware in accordance with departmental guidelines Provide second-level support on issues escalated from the IT Help Desk Escalate unresolved problems to appropriate technical resources and assist with documentation and communication Maintain required recordkeeping, including call tracking, time reporting, activity logs, equipment database, and inventory Report unusual, alarming, or recurring issues as needed Maintain working knowledge of firm-deployed applications Manage loaner equipment pool and assist with refresh cycles Assist with system maintenance, including after-hours support when required Set up videoconferences and presentations for the local office Provide after-hours on-call support on a rotating basis Contribute to special projects and firmwide IT initiatives Follow all firm and IT policies and procedures Travel to other offices as needed for projects or coverage Perform other duties as assigned Job duties and responsibilities are not exhaustive and may be supplemented as necessary. Required skills and experience Education Bachelor's degree or equivalent work experience Additional training or certification in a relevant area preferred Experience Two years of experience supporting Microsoft Office and standard desktop environments Experience providing deskside or in-person technical support Experience troubleshooting hardware and managing tickets in an IT support system Experience supporting mobile devices (iOS, Android) Experience in a law firm or professional services environment preferred Skills Strong knowledge of Microsoft Windows and Microsoft Office Suite Familiarity with desktop hardware, peripherals, and enterprise applications Strong troubleshooting and problem-solving skills Effective communication skills with ability to interact professionally with users and vendors Customer service mindset with responsive support approach Ability to manage multiple priorities and meet deadlines Ability to work independently and collaboratively Willingness to learn new technologies and processes Flexibility in a fast-paced environment Ability to assess issues and determine next steps Strong attention to detail and accuracy Proficiency in spoken and written English Ability to maintain professionalism under pressure Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment (telephone, copier, scanner, etc.) Essential job functions Ability to sit or stand for extended periods and perform computer-based work Use of computers, telecommunications, and collaboration tools Ability to communicate effectively Ability to lift and move equipment up to 40 pounds occasionally Ability to provide off-hours support, including evenings, weekends, and holidays Working conditions Works in a typical office setting. May be required to work beyond standard hours as needed. Schedule details will be discussed with the supervisor. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on factors including location and experience. This is a non-exempt position. The hourly wage range for this role is $33.25 to $39.66, with an estimated annual compensation range of $69,160 to $82,500 based on expected hours. Los Angeles: $69,160 - $82,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible employees) Transportation benefit Back-up child care services College Coach program Pet insurance Paid time off Reed Smith offers a competitive compensation package, flexible benefits, tuition assistance, and a generous 401(k) plan. Equal opportunity statement Reed Smith is an Equal Opportunity Employer with core values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. The firm provides reasonable accommodations in accordance with applicable law.

Position summary The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools. Job duties and responsibilities Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development Assist with creating, updating, and maintaining training materials, documentation, and user guides Support content owners across the firm in maintaining accurate, organized, and up-to-date site information Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites Assist with process improvements, documentation, and operational housekeeping for firm tools Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines Perform other duties as assigned Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Required: Undergraduate degree in Information Technology, Computer Science, or a related field Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline Experience: Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience Proven experience in project management and business analysis Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages Experience working for a global organization preferred Prior experience as a lawyer or paralegal preferred Skills: Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy in day-to-day work Solid problem-solving and troubleshooting skills, with a solutions-oriented approach when addressing routine and moderately complex issues Working knowledge of knowledge management processes and legal technology tools used to support operational workflows Ability to gather, document, and maintain business and technical requirements with attention to detail and accuracy Ability to analyze information and trends and prepare materials to support project and operational decision-making Familiarity with wireframing techniques and application of UI/UX design principles when assisting with solution development Proficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processes Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teams Demonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environment Demonstrated ability to learn new systems and processes and apply them as responsibilities evolve Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities Ability to engage in effective and professional communication Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements Ability to work extended hours or in office as required to meet project, client, or business needs Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important Pay ranges Atlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 - $32.69 per hour (40-hour workweek; approximately $60,008 - $67,995 annually) Miami: $30.77 - $34.87 per hour (37.50-hour workweek; approximately $60,002 - $67,997 annually) Chicago: $32.97 - $37.36 per hour (35-hour workweek; approximately $60,007 - $67,995 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Annualized amounts are estimates based on standard weekly hours Employee benefits overview Our comprehensive benefits package includes: • 401(k) retirement plan • Medical insurance • Health savings account (HSA) • Virtual health services • Dental insurance • Vision insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Life insurance • Short-term disability coverage • Long-term disability coverage • Flexible spending accounts (FSA) • Lyra Health employee assistance program (EAP) • Paid family leave (for eligible exempt and non-exempt staff) • Transportation benefit • Back-up child care services • College coach program • Pet insurance • Paid sick time (for exempt staff) • Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.