Technology Consulting Inc

TCI has an immediate need for a Quality Assurance Analyst in Frankfort, KY. This is not a C2C opportunity. This is Contract opportunity with annual renewal potential. Job Description We are currently seeking qualified candidates for the position of Quality Assurance Analyst to assist the Client's Communications Team with achieving website and digital document accessibility compliance by December 31, 2026. Job Responsibilities Primary responsibilities include, but are not limited to: Serve as a subject matter resource on digital accessibility standards and user experience best practices for websites and digital documents. Remediation of existing digital documents to comply with accessibility standards, with a focus on complex PDFs. Evaluation, posting, and editing website content for accessibility compliance, and collaborating with website editors and staff on web accessibility improvements. Conduct troubleshooting or training sessions with website editors and staff working on web and web document accessibility Collaborate with staff who create new documents to ensure compliance with accessibility requirements and best practices. Assist communications manager with tracking progress toward the goal of full web and document remediation by 12/31/26. Other duties as assigned. Required Qualifications Bachelor's degree, or equivalent combination of recent, relevant work experience. Proficiency in Microsoft Office 365 and Adobe Acrobat Pro, including accessible document best practices. At least one year of experience in remediating PDF documents for accessibility Strong understanding of accessibility laws and regulations, including the Americans with Disabilities Act, Section 504 and 508, and Web Content Accessibility Guidelines (WCAG) 2.0/2.1 level AA standards. Working knowledge of screen reader technology, such as NVDA, color contrast analyzers, and other accessibility tools. Posses effective written and verbal communication skills. Must be detail-oriented, self-motivated, and able to work both independently and in conjunction with team members. Preferred Qualifications Familiarity with Kentucky Healthcare Programs, such as Medicaid Working knowledge of Canva, with a focus on accessible document creation Experience with creating, editing, or managing web content using a web content management system, such as Microsoft SharePoint Experience with creating accessible social media content

TCI has an immediate need for anIT Service Desk Analystin Louisville, KY. This is a contract opportunity and not available for Corp2Corp. SUMMARY The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions. Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included). Must be flexible to work other hours. RESPONSIBILITIES Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively. Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary. Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training. Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint). Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products. Image laptops and coordination of workstation moves, installations, PC replacements. Setup and maintenance of users' mobile devices, specifically Android and iOS devices; Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages). Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings. Diagnoses of PC/system/network problems and troubleshooting. REQUIREMENTS 2+ years of Service Desk, Help Desk, or IT Support experience. Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees). Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory. Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365. Strong understanding of Zoom/MS Teams, NetDocuments, SCCM. Knowledge of mobile devices (Android and iOS devices and/or Blackberry). Knowledge of Windows administration with experience in troubleshooting minor networking problems. Excellent verbal communication skills and strong computer troubleshooting skills. Work is on-site only. Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours. DESIRED (nice-to-have) SKILLS College degree is preferred. Experience can be substituted for a degree. Experience using ServiceNow ticketing system ishighlypreferred.