First Horizon Bank

No sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday- Friday, 9am-6pm ET Summary The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers. • Technicians will perform the essential tasks listed below: • Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry. • Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc. • Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application. • Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required. • Determine when field support is necessary and dispatch appropriate vendors. • Contribute to internal knowledge base, according to normal support triage, research and documentation. • Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements (Knowledge, Skills and Abilities): • Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required. • Other areas of knowledge such as networking, database, server/client relationships is a plus. • Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners • Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. • Excellent verbal and written communications skills • Excellent interpersonal and professional interaction skills • Self-motivated and directed, capable of independent decision making and prioritization of tasks • Knowledge of ServiceNow a plus • Minimum of 1 year in a similar job function required • Degree in IT related field or technical certifications a plus Environment: • Work in performed in an office environment • Travel is rare but may be required as needed (less than 10%) • After hours availability required as needed for all helpdesk staff About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: Onsite in Memphis, TN, Nashville, TN, Charlotte, NC, Raleigh, NC, Miami, FL, Birmingham, AL, New Orleans, LA, Baton Rouge, LA, Lafayette, LA, or Houston, TX Summary: The Business Product Manager is responsible for end-to-end management of the bank's loan product portfolio, ensuring alignment with corporate strategies and objectives. This strategic role leads the development, implementation, ongoing enhancement, and performance analysis of loan products and related systems, focusing on driving growth, maximizing client satisfaction, and maintaining operational excellence. The manager collaborates extensively across teams and participates in merger-related activities including mapping, conversion, staff enablement, and client communications. Key Responsibilities: Lead the ideation, design, and launch of new loan products or existing loan product enhancements, ensuring competitiveness and compliance with market, regulatory, and internal standards. Partner with Marketing and Sales to develop positioning, value propositions, and go-to-market strategies. Oversee the full lifecycle of loan products, including market trends, internal performance, risk assessment, pricing, profitability, operational setup, and ongoing review. Serve as subject matter expert on product-focused initiatives and cross-functional projects impacting platforms, processes, or systems. Facilitate coordination with Operations, Legal, Compliance, Credit, Information Technology, Risk, Training, and other teams to deliver product solutions that meet bank and client needs. Participate in merger and acquisition activities, including mapping and aligning loan products, driving operational conversions, training associates, and supporting change communications for clients. Develop and deliver training to associates on product features, benefits, updates, and sales campaigns. Respond to ad-hoc requests, investigations, and resolve service or quality issues related to loan products. Required Qualifications: Bachelor's degree from a four-year college or university, OR a combination of education and relevant experience. 3-5 years of experience in loan product management, banking, or a similar financial services role. Strong understanding of product management, lending operations, banking technology, process optimization, and regulatory considerations. Demonstrated track record of managing complex projects and cross-functional teams. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); experience with reporting/dashboarding tools (e.g., Tableau, Power BI) is a plus. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No Sponsorship will be provided for this role. Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm The Mobile Development Engineer will design, develop, configure, document, deploy, troubleshoot, and maintain First Horizon mobile software applications and services. The successful candidate should be innovative, energetic and comfortable leading and contributing to provide the most astonishing of customer experiences. The mobile development engineer will collaborate as a member on a team of developers, business analysts, product managers, and QA/testing staff focused on delivering a secure and top-notch new digital experience for our internal and external customers. The role responsibilities will include development, maintenance, and support of the mobile Banking applications. The candidate should be able to bring technical expertise and work independently and as part of the development team to to develop features and capabilities as well as resolve issues or defects. Required and Preferred Technical Skills: Solid mobile analysis and design skills and experience with the native mobile technology stacks is required Expertise in JavaScript, TypeScript, HTML, TSS, Node.js Expertise in React Native, React, TailwindCSS, NextJS or similar frameworks Experience with automated testing frameworks like Playwright or Maestro Expertise with responsive and mobile design, Cross browser development, and use of APIs Experience in Web services including primarily REST but also SOAP Advanced knowledge of source control and change control practices with a propensity to adhere to the established standards Experience with build automation and deployment tools (Expo, Git, Jenkins, GitHub Actions, etc.) Experience deploying applications to Apple and Android app stores Development experience with mobile applications deployed in complex, multi-tiered environments Financial Services experience a plus Required Qualifications: Excellent individual initiative and focus on high quality results Team player with ability to bring along more junior colleagues Focused on delivering world-class customer experiences Familiar with Agile development methodologies Possess a strong sense of ownership for achieving results Good oral and written communication skills Experience working in a dynamic team environment Passionate and inquisitive approach to the technology-driven world Ability to independently work solutions if necessary Comfortable participating in technical design sessions Available for on call support 24x7 on a rotational basis Bachelor's Degree in Computer Science, STEM or a related field or an equivalent combination of education, training, and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No Sponsorship will be provided for this role. Location: Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer to work in Client Platforms troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have a strong interest in problem solving and working through a variety of backend systems and core applications for purposes of research, log analysis, testing, results validation and troubleshooting to resolve customer-facing issues. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). On-Call Rotation with other team members for 24x7 coverage of critical issues. Perform additional duties and attend additional training as needed for the Client Platforms Support team. Qualifications Bachelor's degree in Business, Information Systems, Computer Science, or a related field. Experience in incident management and problem solving is preferred but not required. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). High energy with a 'can do' attitude. Ability to work independently as well as collaboratively within the Client Platforms Support team and other teams within the bank. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Excellent skills in conveying information to associates at all levels and collaborating with call center staff, business partners, and technical teams. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience troubleshooting Web and Mobile based client applications. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience working with data analysis and SQL Queries as needed. Administration fundamentals of UNIX and Windows systems. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday- Friday, 9am-6pm CT Summary The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers. • Technicians will perform the essential tasks listed below: • Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry. • Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc. • Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application. • Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required. • Determine when field support is necessary and dispatch appropriate vendors. • Contribute to internal knowledge base, according to normal support triage, research and documentation. • Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements (Knowledge, Skills and Abilities): • Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required. • Other areas of knowledge such as networking, database, server/client relationships is a plus. • Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners • Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. • Excellent verbal and written communications skills • Excellent interpersonal and professional interaction skills • Self-motivated and directed, capable of independent decision making and prioritization of tasks • Knowledge of ServiceNow a plus • Minimum of 1 year in a similar job function required • Degree in IT related field or technical certifications a plus Environment: • Work in performed in an office environment • Travel is rare but may be required as needed (less than 10%) • After hours availability required as needed for all helpdesk staff About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site at location listed in job posting. Hours: Monday through Friday, 8am - 5pm At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Business System Manager (BSM) has primary responsibility for managing the system(s) supporting Fraud Protection. Fraud Protection has responsibility for reducing fraud across all transaction rails for our clients. This includes transaction monitoring to proactively identify and prevent fraud as well as improvement of the client experience when recovering from a fraud event. The BSM manages the daily functions of the systems that support the fraud protection processes to include oversight of business requirements, defects, communications, system access, user-acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system. The BSM partners with business unit managers in Operations, Product Management, Technology and Lines of Business to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM analyzes, measures and reports on the status of implementation efforts. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. Essential Duties and Responsibilities: Consultation and Analysis Drives initiatives and has primary responsibility for approving business requirements Manages definition of business case and approves business requirements and functional designs for system enhancements Considers impact to vendor, workflow of existing processes and other related systems Uses analytical skills to streamline business processes Understands and applies limitations and unique advantages of existing enterprise capabilities Analyzes marketplace, industry, company and technology trends and best practices Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. Designs and documents business processes to improve efficiency Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls Develops solutions to business problems or new business requirements Creates maps of current and future processes Manages system SLAs, Disaster Recovery, Business Continuity, and user access Serves as primary subject matter expert contact for the system Defines and drives system strategy to align with organizational strategies Researches and analyzes the root cause of system issues Execution Manages multiple initiatives effectively Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business goals Develops detailed plans and timelines Produces system-related job aids and provides training content for training facilitators Performs and coordinates User Acceptance Testing Reviews and approves Quality Assurance test plans Performs or schedules production certification activities Communication Relates well with all levels of the organization and builds appropriate rapport Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes Manages end-user system communications Communicates with manager proactively regarding any capacity issues or opportunities Knowledge Knowledge of deposit processing, payment processing, fraud monitoring and bank operations. Understanding of deposit account and payment processing functions. Knowledge of both Waterfall and Agile project management processes. Jira knowledge is a plus. Awareness of regulatory environment and implications. Education and/or Work Experience Requirements: Excellent computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service Excellent organizational, analytical, and customer service skills Bachelor's degree or related experience 5 or more years system implementation and/or operations experience System implementation experience with payment/deposit systems preferred Skills: Ability to establish a mutual understanding with team members Can decide and act without having the total picture Can easily pose future scenarios Can present the unvarnished truth in an appropriate and helpful manner Excellent verbal and written skills Project Management or Business Analyst experience beneficial Abilities: Ability to read situations quickly Ability to decompose a problem into detail Ability to influence business partners without formal reporting relationships Ability to travel as necessary Ability to monitor and communicate detailed findings Ability to communicate ideas, concepts and positions Physical Requirements: Basic keyboarding or other repetitive motions Must be able to talk, listen and speak clearly on telephone Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us: Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: Memphis, TN Weekly Schedule: Monday- Friday: 9am-5pm Primary Responsibilities Manages solution design from conception, through ARB, to delivery Primarily responsible for producing architect ure documentation for security applications as assigned and as projects and programs of work dictate Maintains First Horizon's Security Architect ure Pattern Inventory (across identity, data, application, network, and cloud) as a member of the Core Enterprise Architect ure Team Leads security design workshops and POC efforts for new ( security ) capabilities Validates 3rd Party/Vendor Solutions for security concerns Aligns Information Security Technology strategy and planning with First Horizon's business goals and objectives Promotes the use of a shared infrastructure and application roadmap to reduce costs and improve how assets are secured Builds and maintains technical trusted advisor relationships with influential technical decision makers within Technology Works with engineers to ensure that technical solutions as delivered align with Information Security Standards and Policies Works with Portfolio technology leaders to include IT Risk and Security Exception initiatives in portfolio roadmap Manage Encryption Standards: key management, tokenization for payments, DLP/classification/handling; architect PCI DSS segmentation boundaries and compensating controls. Manage Network/Zero Trust Standards: microsegmentation across Azure and colocation; secure branch/office connectivity; define workload identity and continuous verification patterns; enforce least privilege. Detection/telemetry: Publish Splunk logging schema, retention, and correlation strategies; onboard logs from Azure, Colo, API Gateways, IAM, CyberArk, MFaaS, and core platforms; drive ATT&CK aligned detections and forensic readiness. Secure SDLC and supply chain: Operationalize threat modeling; collaboratively define CI/CD control overlays with DevOps; establish artifact signing/SBOM standards; ensure secrets handling and container/Kubernetes baselines where applicable. Governance and risk: Maintain control overlays mapped to FFIEC/GLBA/PCI/NIST; lead design reviews; manage exceptions with remediation timelines; produce audit-ready decision records in partnership with the CISO team. Payments and third-party/SaaS: Define intake and security requirements for MFaaS, Salesforce, ServiceNow, FIS/Fiserv/Bottomline integrations-identity, logging, data handling, and PCI scoping. Physical security integration: Align building access, video, and visitor systems with identity and logging patterns; coordinate incident playbooks with Corporate/Physical Security . Enablement and influence: Mentor senior architect s and engineering associates; lead communities of practice; communicate strategy, benefits, and trade-offs to executives and delivery teams. Requirements Bachelor's degree in Computer Science, Management Information Systems, or related field (12) years of Information Security experience (7) years of Security Architect ure Experience in regulated financial services Experience with Azure security architect ure across multi-tenant/region and hybrid environments; strong Zero Trust and network segmentation expertise Regulatory fluency: FFIEC, GLBA, PCI DSS; practical NIST CSF/800-53 mapping; MITRE ATT&CK aligned detection design. Experience with technical documentation like interaction diagrams, process diagrams, network topologies and other architect ural content Experience with Agile/SAFe methodologies Experience with Enterprise Architect ure Governance: ARB/design councils, exception handling, and audit narratives; ability to set and harmonize enterprise standards. Certifications/Licensures Strongly preferred: CISSP or CompTIA Security Microsoft Azure Security Engineer or Azure Solutions Architect Expert Preferred: CCSP; CISM or CRISC; SANS GCSA or GCLD; PCI Professional (PCIP) or equivalent GIAC enterprise defense/IR certifications Skills And Competencies Ability to adapt to new technologies and learn quickly Enterprise architect ural leadership across identity, cloud, application, data, and network security . IAM for associates (Entra ID, Active Directory) and clients (Transmit Security , ForgeRock/Ping, or Okta); OAuth/OIDC; phishing-resistant MFA/passkeys; PAM integration and privileged pathway design. Integration Security : FAPI, OAuth2.0, FDX, mTLS, rate limiting, schema validation, abuse/bot mitigation, CIAM integration, OWASP, and high-quality telemetry to Splunk. Secure SDLC and supply chain: threat modeling, pipeline security , artifact signing/SBOM, dependency hygiene, and secrets management. Communication, influence, and enablement: ability to translate risk to business impact, drive adoption, and coach peers and engineers. Ownership and execution: measurable risk reduction, pattern adoption, and cross team collaboration. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday- Friday, 8am-5pm SUMMARY Risk Management role within IT. ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform vendor due diligence reviews • Identify IT risk and control deficiencies • Prepare vendor risk assessment reporting • Collaborate with Third Party Risk Management, Legal, and Procurement • Advise on risk mitigation and track issues through resolution SUPERVISORY RESPONSIBILITIES 1. No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree, or active enrollment in program COMPUTER AND OFFICE EQUIPMENT SKILLS • Microsoft Office CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) Professional certification in Risk Management, System Auditing, or Cloud Security is a plus About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer II with experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Responsibilities and Duties Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team. Qualifications Bachelor's degree (4-year college) and 3 years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Administration fundamentals of UNIX and Windows systems. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: New Orleans, LA About the Role: As a Business Transformation Consultant at First Horizon Bank, you will be a key driver of large-scale transformational initiatives designed to increase revenue, reduce expense, and improve client experience. You will partner closely with bank leadership and teams across departments to identify opportunities, design impactful solutions, and successfully execute major change projects, ensuring a sustainable hand-off to operational teams. Key Responsibilities: Work with executive and senior leadership to identify high-impact transformation opportunities aligned with strategic priorities. Lead the planning, execution, and delivery of transformation projects, with a primary focus on revenue growth, expense management, and elevating client experience. Develop detailed business cases and roadmaps for transformation programs, including defining key performance indicators and success metrics. Build effective partnerships with associates across multiple business units to facilitate buy-in, knowledge transfer, and smooth project hand-offs. Identify and manage risks, issues, and dependencies throughout the project lifecycle, communicating proactively with stakeholders. Transfer ownership of completed transformation initiatives to respective business teams, ensuring readiness for ongoing operational success. Stay abreast of emerging trends, industry regulations, and best practices in banking and financial services to inform innovative transformation solutions. Qualifications: 3 to 10 years of experience in the banking sector, with demonstrated expertise in business practices, project management, and/or strategic change. Proven track record leading large-scale, transformational initiatives in a banking or financial services environment. Excellent problem-solving, analytical, and communication skills, with the ability to interact confidently with senior leaders and associates at all levels. Strong organizational and project management abilities, including experience with change management techniques. Ability to thrive in a fast-paced, collaborative, and evolving environment. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: Onsite listed in the job posting. Summary Lead the design, enhancement, and sustainment of Oracle ERP/EPM/EDM and related financial systems supporting Accounting, FP&A, Planning, AP, and management reporting. Partner with finance and technology associates to deliver resilient, well controlled solutions that improve the close and planning cycles. Key responsibilities: Drive requirements, solution design, configuration, testing, and UAT for Oracle EPM Cloud FCCS, Planning, and EDM Cloud; coordinate impacts to Oracle Cloud ERP Financials and BI where applicable. Own master data governance and metadata change control via EDM; enforce standards and perform downstream impact assessments. Build and automate integrations using REST and other APIs, and SQL; document data lineage, controls, and recovery procedures. Monitor and improve system controls, access, and change processes; maintain regression test suites and lead control remediation. Mentor junior associates through structured knowledge transfer, peer reviews, and training. Drive continuous improvement and documentation. Qualifications: Bachelor's in Accounting/Finance/IS (or equivalent experience). 6-8 years preferred for senior level. Proficiency with Oracle Cloud ERP Financials, Oracle EPM Cloud FCCS, EDM Cloud, Essbase/Freeform Planning, Smart View, VBA; SQL required. Integration experience (REST, APIs); familiarity with OIC helpful. Strong analytical, communication, and stakeholder leadership skills; working knowledge of accounting close and consolidation processes. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site at location listed in job posting. Summary of Position: The Marketing Data Enablement Manager is a member of the Marketing team, reporting to the VP, Marketing Data Enablement and Production Support. This position is responsible for leading a team of data analysts. Partnering with key stakeholders, the Marketing Data Enablement Manager shapes and delivers data driven, integrated customer and banker experiences within the Marketing technology stack and enables data pipelines necessary to launch and successfully manage Marketing campaigns and events. The person in this role will focus heavily on retail, small business, and commercial banking-related enablement and will serve as the main steward to advance the campaign and data delivery capabilities in the Marketing and Data Enablement space. This candidate possesses a demonstrated knowledge of industry leading platforms and tools related to banking core systems, CDPs, marketing automation, digital, sales and service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze requirements and manage tasks to a deadline. This role will involve designing Alteryx workflows, ETL processes, connecting with data in Salesforce, Data Cloud, and Databricks, ensuring data and process quality, implementing consistent patterns and reusable components. Roles and Responsibilities: Lead a small team of data analysts focused on launching and supporting Marketing campaigns and projects in a fast-paced environment. Partner with the Analytics, Integrated Marketing and/or Brand Strategy teams to define audience, segmentation, and measurement requirements for program and campaign delivery across multiple channels. Work with cross-functional teammates to follow standard operating procedures to test and validate data processes for quality and accuracy. Ensure data accuracy and integrity across multiple sources and systems. Identify gaps and opportunities in process, quality, and efficiency, and recommend targeted adjustments. Adhere to regulatory and compliance requirements for industry privacy and consent. Related Qualities: Must have strong oral and written communication skills, communicating complex findings in a clear and understandable manner. Be customer focused on understanding and appropriately drive innovative solutions. The ability to successfully partner with multiple stakeholders and thrive in a fluid environment while managing multiple priorities. Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions. Provides a high level of accuracy on deliverables and communication, even under pressure. Demonstrated ability to work independently while take initiative and accountability for achieving results. Reads, researches, and remains up to speed on emerging technologies and practices. Important Knowledge and Skills: Data Platforms & Tools: CDPs, core data platforms such as MS SQL, Oracle, IBM DB2, Alteryx, and Salesforce Data Cloud, Databricks/Dataiku. CRM, Marketing Automation and Operations: Salesforce CRM, Salesforce Marketing Cloud, Salesforce Privacy Center, and Salesforce Loyalty Cloud. Banking and Financial Services: Domain knowledge related to retail banking, digital banking, commercial / wholesale banking, business banking / small business, treasury management, wealth management, contact center. Qualifications: 5 years of experience in managing a data engineering team within a Marketing and production environment. 2 years working with Data Cloud and querying data using Salesforce APIs. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site at location listed in job posting SUMMARY We are seeking a dynamic and experienced individual to join First Horizon as the Sales Enablement and Change Management Lead. The Sales Enablement and Change Management Lead will directly report to the SVP, Head of Banking Quality and Productivity. This role is pivotal in driving transformative change across multiple lines of business and focusing on enhancing sales processes and practices. The ideal candidate will possess a deep understanding of banking operations, sales performance management, change management, internal communication needs, business transformation initiatives, and Client Relationship Management (CRM) implementation/modernization. This leader will be responsible for leading change management efforts for CRM modernization, quality improvement initiatives, sales tools and training rollout, and driving adoption and consistency of common sales practices across the lines of business and footprint. ESSENTIAL DUTIES AND RESPONSIBILITIES Change Management Responsibilities: Manage the enterprise Change Management calendar; provide visibility to overlapping frontline associate impacts and upcoming high-impact changes; balance volume and timing to minimize change overload. Lead change management for enterprise-scale Financial Services Cloud transformation across multiple lines of business. Partner with stakeholders across the bank to drive adoption of sales tools, including a modernized CRM, for bankers and associates in all lines of business. Coordinate UAT with Product/Technology and line-of-business SMEs; define acceptance criteria and test coverage. Champion and support program communications, change activities, the Change Champion program, and knowledge management/training. Partner on development and deployment of a communications strategy aligned to the change plan. Package enablement kits for each release (playbooks, quick-start guides, FAQs, scenarios, videos). Own go-live readiness: manage cutover plan and readiness checklist. Orchestrate hypercare post-release (office hours, known issue update, sentiment check, rapid feedback intake). Stand up adoption dashboards; track usage, report progress to senior leadership. Maintain the Change Enablement internal site with resources and best practices for enterprise change experts. Sales Enablement Responsibilities: Responsible for driving consistency in adoption of the sales process and sales tools to drive sales effectiveness and efficiency. Partner with Regional and Line of Business Leaders on the annual sales goals setting process. Ensures that the sales team is equipped with the necessary resources and skills to achieve sales targets and business objectives. Partner with finance on sales reporting enhancements to enable leaders with key insights to coach and drive sales results. QUALIFICATIONS & SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Education: Bachelor's degree in Business Administration or related field; MBA preferred, PMP considered an asset Experience: 5-10 years of experience leading major change management initiatives, with technology change experience Skills: Self-starter with a bias for action; anticipates needs and drives strategy through execution with minimal oversight. Strong understanding of sales processes and methodologies. Excellent communication, presentation and training skills. Effective execution skills to ensure the successful delivery/implementation of the change management strategy. Demonstrated experience implementing change management initiatives and making an impact in cross-functional groups, through influence and change principles. Experience in sales performance change management is preferred. Proficiency in sales tools and Salesforce CRM software a plus. Analytics and strategic thinking abilities. Ability to work collaboratively across departments. Problem-solving and decision-making skills . An ability to manage competing priorities across multiple projects, while meeting deadlines and producing quality deliverables. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site at location listed in job posting. The IT Developer Senior will ensure solid expertise in SDLC; experience in salesforce implementation; experience in design including implementation of custom applications on using APEX programming, Lightning, SOQL, Process Builder, Flow and other standard and advanced Salesforce automation tools. 40 hours per week. Role requires up to 5% domestic travel. Required Qualifications Include: Role requires a Bachelor's degree in Computer Science, MIS, Computer Engineering, related field, or a foreign equivalent. Must have 5 years of experience in the job offered or related occupation; Must have 5 years of Salesforce implementation experience; Must have 5 years of design experience including implementation of custom applications on using APEX programming, Lightning, SOQL, Process Builder, Flow and other standard and advanced Salesforce automation tools; Must have Salesforce Certified Administrator; Must have Salesforce Platform Developer I experience. Role requires up to 5% domestic travel. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No Sponsorship will be provided for this role. Location: On Site in Memphis, TN; Maryville, TN; Birmingham,AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; or Raleigh, NC Weekly Schedule: Monday- Friday, 9am-5pm The Site Reliability Engineer will be an active contributor responsible for configuring Dynatrace as the main business monitoring platform and SolarWinds as the primary networking monitoring tool at the bank. This role requires deep technical expertise in enterprise technology, extensive experience with Dynatrace SaaS Gen3, and proficiency in SolarWinds, along with the capability to implement monitoring solutions in a highly regulated banking environment. The engineer must be Dynatrace certified and have at least 5 years of experience working directly with Dynatrace in complex enterprise settings. Key Responsibilities: Implement monitoring for business applications, infrastructure, cloud environments, and Azure tenants and subscriptions using Dynatrace SaaS Gen3. Configure and optimize OneAgent, synthetics, log ingestion, custom metrics, tagging strategies, management zones, and business application mapping. Create dashboards and reports for both technical (SRE, DevOps, operations) and business (executives, application owners) stakeholders. Use DQL to generate advanced queries, dashboards, reports, and insights. Use alerts, problems, and events to deliver actionable insights and avoid incidents. Collaborate with architecture, DevOps, SRE, security, and business teams to ensure comprehensive end-to-end monitoring coverage. Troubleshoot monitoring settings and fix issues promptly. Make sure monitoring complies with banking regulations and standards. Document monitoring setups, dashboards, runbooks, and best practices. Utilize SolarWinds monitoring experience where applicable to enhance Dynatrace coverage. Qualifications: Certification as Dynatrace Certified Professional or higher preferred. Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments. Deep understanding of Dynatrace SaaS Gen3 architecture and features. Strong understanding of enterprise technology stack (applications, middleware, databases, infrastructure, cloud, networking, and security). Proficiency in DQL with the ability to develop actionable queries and dashboards. Experience creating dashboards for both technical and business audiences. Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications. Experience with monitoring Azure tenants and subscriptions. Demonstrated SolarWinds monitoring experience. Familiarity with regulated environments, ideally banking or financial services. Excellent troubleshooting and problem-solving skills. Clear and effective communication and documentation skills. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage. The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking, and mobile devices in a structured corporate environment. The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets. FHN Financial Environment: FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States. FHN Financial has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. In this professional environment, FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide, FHNF is committed to best practices and regulatory compliance in systems design, availability, security and reliability. Areas of specific responsibility: The FHN Financial Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, e-mail issues, network connectivity, internet issues, printer issues, workstation support and mobile wireless device support. In addition to these support activities, Client Services personnel may participate in IT projects, equipment and client moves and changes, application rollout, security-focused projects, equipment build and deployment, and other special activities. Client Services personnel may also conduct training sessions for FHNF employees. Occasional after-hours project work and routine on-call support will be required. The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHN Financial. The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility. Qualifications: A bachelor's degree in computer science, information systems, or other qualifying discipline is preferred. In addition, two years of experience in IT with demonstrated success in client-level problem resolution and working with customers is required. The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel. An attitude of commitment to customer service is required. In addition, the candidate will need the ability to lift 50-pound equipment and to position self to move technology as required. The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously. The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the firm. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

No Sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday-Friday, 8am-5pm We are seeking a highly skilled Pega Sr. Developer to lead the design, development, and implementation of enterprise-grade Pega solutions. The ideal candidate will bring deep expertise in Pega architecture, strong leadership skills, and proven experience in delivering digital transformation projects within the financial services sector. Key Responsibilities Define end-to-end Pega application architecture aligned with Bank's business and IT strategy. Lead the design of scalable, secure, and high-performing Pega solutions. Ensure compliance with industry standards, banking regulations, and security policies. Guide development teams in implementing Pega applications, frameworks, and integrations. Provide mentorship and technical oversight to Pega developers and system architects. Conduct code reviews, performance tuning, and best practice enforcement. Collaborate with business stakeholders to translate requirements into Pega workflows and case management solutions. Drive digital transformation initiatives such as customer onboarding, loan processing, compliance automation, and risk management. Design integrations between Pega and core banking systems, APIs, and third-party applications. Explore emerging Pega features (AI, robotics, decisioning, low-code automation) to enhance customer experience. Recommend innovative solutions to improve operational efficiency and reduce costs. Qualifications Pega Lead System Architect (CPLSA) certification. Working knowledge of Pega Infinity and Constellation in Pega Cloud Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM. Experience in financial services or banking domain preferred. Proficiency in integration technologies (SOAP/REST APIs, MQ, Kafka, etc.). Solid understanding of cloud deployment (AWS, Azure, or GCP) and DevOps practices. Excellent communication and stakeholder management skills. Strong problem-solving and analytical abilities. Ability to engage cross-functional teams and manage multiple priorities. Passion for innovation and continuous improvement. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site in locations listed in job posting Overview First Horizon is seeking a Director of Media Strategy & Activation to lead the evolution of our media function into a modern, strategic, and integrated media engine. This role will serve as the internal leader for media strategy, responsible for translating business objectives into clear, full-funnel media plans that drive both brand impact and business outcomes. The Director will partner closely with our media agency of record to co-develop media strategies, ensuring a strong point of view, clear direction, and alignment across all stakeholders. Key Responsibilities Media Strategy & Integrated Planning Translate business goals and marketing objectives into clear, actionable media strategies Define audience approach, channel mix, investment strategy, and phasing across the funnel Lead development of annual, quarterly, and campaign-level media plans, including investment allocation, channel roles, and phasing across the funnel Ensure media strategies clearly connect media KPIs to business outcomes, with a strong understanding of how channel performance drives broader business goals Provide POV on creative strategy within media, including messaging alignment, creative rotations, format selection, and ensuring the right message is delivered in the right place at the right time Partner with media agency to co-develop integrated media plans Establish and communicate a strong POV on what we should and should not be doing in media Agency Leadership & Governance Serve as the primary internal lead for the agency relationship Partner with agency to co-develop strategy, challenge thinking, and ensure alignment between media approach and business objectives - not operate in a purely executional or handoff-based model Provide clear direction, feedback, and accountability to agency partners Establish and manage ways of working, including planning cadence, communication structure, and decision-making frameworks Ensure agency output aligns with business priorities, brand standards, and performance expectations Cross-Functional Leadership & Integration Partner closely with: Integrated Marketing & Regional Marketing Brand & Content Strategy Social & Community Digital Experience (Website) Analytics & MarTech teams More specifically, partner with brand, creative, content, digital, and analytics teams to ensure media activations reflect: brand positioning messaging and creative strategy localized execution where appropriate on-site experience and path-to-conversion (e.g., landing pages, CTAs, branch/locator integration) Lead cross-functional planning and alignment sessions Ensure media strategies are fully integrated with content, creative, and customer experience Audience & Data Strategy Define and guide audience strategy within the broader marketing ecosystem, ensuring alignment across media, content, CRM, and digital experience (supporting segmentation frameworks as needed) Partner with analytics and martech teams to leverage first-party data, targeting, and activation capabilities Ensure consistent and strategic use of audience insights across campaigns Performance, Measurement & Optimization Define KPIs, measurement frameworks, and success criteria for media initiatives Ensure alignment between media KPIs and broader business objectives, clearly articulating how performance metrics ladder up to business impact Lead a structured test-and-learn agenda (A/B testing, incrementality, geo-testing, etc.) Partner with analytics teams on attribution, modeling, and performance insights Translate data into clear recommendations and next steps Media Operations & Execution Oversight Establish clarity around media operations, trafficking, asset management, and tagging Partner with internal teams to ensure seamless execution across media, creative, and project management Support development of media documentation, budgeting, forecasting, and reporting processes Strategic Leadership & Role Scope Serve as a key strategic partner to the Head of Brand Strategy & Activation, helping shape direction across media, channels, and broader activation efforts Act as a connector across the marketing ecosystem, bringing together brand, content, channels, data, and experience into a cohesive approach Bring a strong point of view on how the marketing ecosystem operates as a whole, not just media in isolation Qualifications 8-12 years of experience in media strategy, connections planning, or integrated marketing Experience working in or closely with agency partners (agency or hybrid background preferred) Strong understanding of the broader marketing ecosystem, including how media, content, creative, digital experience, CRM, and data work together Strong understanding of full-funnel media strategy, including both brand and performance marketing Proven ability to think strategically across channels, audiences, and customer journeys Experience partnering with analytics, data, and martech teams Strong communication and stakeholder management skills Ability to operate in a cross-functional, matrixed environment Familiarity with the evolving media landscape, including AI, search (SEO/GEO), and data/privacy changes What Success Looks Like Clear connection between media performance and business outcomes Strong internal POV and leadership presence that reduces reliance on external partners for direction Media transitions from a reactive, executional function to a proactive, strategic capability Clear and consistent media strategy and direction across campaigns and initiatives Strong, effective partnership with agencies Improved alignment across media, content, social, and digital experience A defined and repeatable test-and-learn culture More effective use of audience data and targeting Greater clarity in measurement, performance, and optimization About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site at location listed in job posting. Internship Program Duration : Training - July 13-July 31 from 8:30 a.m.-5:00 p.m. (Webex plus hands-on training). internship: July 13 th - Sept 30 th Pay : $20 Bonus : $500 for completing the full 8-week program (summer only commitment; for students who work while school is out) $1,500 for students who continue part time after fall classes begin Training : 5-7 days Summary The Digital Customer Experience Specialist Representative will be the final point of contact to handle all technical issues for Retail/SMB Online Banking and Retail/SMB Mobile Banking. The primary duty of this position is to resolve customer issues and to support requests submitted for review and approval. Mastering the ability to problem solve using their knowledge of the system, proven research techniques and utilize IT resources that are available. Responsible for developing/testing solutions for Quicken & QuickBooks. Report design, reliability, and navigational problems to the appropriate technology team and communicating proven workaround solutions with other DTS team members and management. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Education and/or Work Experience Requirements: Overall core competencies include: • Working knowledge of Online and Mobile Banking Products and Services. • Good working knowledge of Android, Apple, and Mobile devices • Proficient understanding of PC operating systems and a strong knowledge of major Web browsers. • Proficient understanding of First Horizon legacy systems and systems of record. • Has high dependability and follow-through without supervision • Demonstrated ability to manage priorities. • Ability to work with internal stakeholders and external vendors. • Excellent written, verbal, and telephone communication skills. • Excellent analytical and troubleshooting skills. • Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues. • Log issues received from customers via phone and email in trouble ticket tracking application • Take ownership of the issue from initial call to resolution and closure. HOURS: • 25-40 hour work week - Monday - Saturday various schedules from 8:00 AM - 10:00 PM Preferred Qualifications: • High school diploma required for consideration • BA, BS degree or equivalent preferred • Two (2) to three (3) years of experience in bank product service/operations. • One (1) to two (2) years of experience with Help Desk or equivalent technical support role. • Experience with online banking products, and mobile devices. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Location: On site in Memphis, TN or Charlotte, NC. Position Summary : The Accommodations Case Manager is responsible for the end to end management of workplace accommodation and "life event" support cases for First Horizon associates. This role leads the interactive process for ADA/ADAAA accommodations and related requests (e.g., pregnancy, religious, and state/local accommodation requirements), partners with a third party vendor to operationalize approved accommodations, and coordinates referrals to additional resources (e.g., our ComPsych partner) to support associates holistically. The Case Manager serves as a subject matter resource to associates, managers, and HR partners, ensuring consistent, timely, and compliant outcomes that balance associate needs and business requirements. Key Responsibilities Accommodation Case Management: Own the intake, triage, and end to end management of accommodation cases for associates, from initial request through implementation and follow up. Lead the interactive process, including essential job function analysis, medical documentation review (within legal parameters), reasonable accommodation exploration, and undue hardship assessment. Coordinate with HR Business Partners, People Leaders, IT, Facilities/Ergonomics, and third party vendors to implement approved accommodations (e.g., equipment, schedule changes, remote work arrangements, software/assistive technology). Maintain proactive, empathetic communication with associates and managers; set expectations, timelines, and next steps; ensure updates at key milestones. Life Events & Wellbeing Support Identify cases that warrant connection to our ComPsych partner or other internal/external resources (e.g., EAP, behavioral health, financial wellbeing, grief support, crisis response). Provide compassionate guidance and handoffs during sensitive life events (e.g., serious illness, bereavement, domestic violence, natural disasters), ensuring confidentiality and continuity of support. Partner with leave and disability vendors/teams to manage interplay between accommodations and leave laws/policies (e.g., ADA/ADAAA and FMLA/STD/LTD interplay), escalating complex scenarios appropriately. Vendor & Stakeholder Management Serve as day to day point of contact with the accommodations implementation vendor; track SLAs, escalate issues, and ensure timely procurement/fulfillment of approved solutions. Educate and coach managers and HR colleagues on roles/responsibilities in the interactive process and effective implementation. Compliance, Documentation, and Risk Ensure compliance with ADA/ADAAA, the Pregnant Workers Fairness Act, Title VII religious accommodations, state/local laws, GINA, and relevant bank policies. Maintain complete, confidential documentation in designated HRIS/case management systems; ensure access controls and data retention align with legal and policy requirements. Prepare for internal/external audits; support Legal on EEOC responses or escalated matters. Data, Reporting, and Continuous Improvement Track caseload status, cycle times, outcomes, and trends; produce dashboards and narrative insights for leadership. Identify recurring barriers and recommend process, policy, or training enhancements to improve speed, consistency, and associate experience. Develop and deliver training and guidance materials (job aids, toolkits, manager FAQs) to drive understanding and adoption. Education and Experience Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, Healthcare Administration, or related field; or equivalent practical experience, preferred. 3-5 years of direct experience managing ADA/ADAAA accommodations and related cases in a mid to large organization, preferably within a regulated industry (e.g., financial services, healthcare, manufacturing). Experience partnering with third party accommodations and/or EAP vendors; demonstrated vendor performance and escalation management. Familiarity with the interplay among accommodations, leave programs (FMLA, state leaves), and disability benefits (STD/LTD). Knowledge, Skills, and Competencies Deep working knowledge of ADA/ADAAA, PWFA, Title VII religious accommodation standards, state/local accommodation laws, and confidentiality requirements (ADA/GINA; familiarity with HIPAA when coordinating with covered vendors). Strong case management skills with the ability to prioritize a high volume caseload and meet service-level timeframes. Exceptional communication and coaching skills; able to navigate sensitive situations with empathy and professionalism. Sound judgment and risk awareness; able to balance associate needs with essential job functions and business operations. Analytical orientation; comfortable interpreting medical restrictions, job requirements, and operational constraints to develop practical solutions. Proficient with HRIS and case management systems (e.g., Workday, ServiceNow, or similar), Microsoft 365, and reporting/visualization tools. Preferred Qualifications SHRM CP/SHRM SCP, PHR/SPHR, CPDM (Certified Professional in Disability Management), ADA Coordinator Training Certification, or related credential. Experience building or refining an accommodations program, including policy, workflows, and training. Experience in multi state environments with different accommodation and leave requirements. Work Environment and Physical Requirements Full-Time On-Site; occasional travel for training or meetings may be required. Ability to review digital/printed materials and conduct virtual and in person meetings. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386