Komforce

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows

Job DescriptionJob Description About the Role We're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios - multi-site, MACD, bulk actions, the lot. This is a fully remote contract (B2B). 5+ years relevant experience required. What You'll Be Doing Business Architecture (Order Management & QTC) Lead end-to-end Order Management process design across Quote Order Fulfillment Activation Billing Define and optimise MACD flows (Move, Add, Change, Disconnect) Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQ Identify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flows Drive an OOTB-first design approach - minimise customisation wherever possible UI/UX Design (Salesforce Experience & Console) Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud) Create wireframes, mockups, interaction flows, Lightning page layouts, and component structures Optimise for speed, clarity, minimal training effort, and error reduction across complex B2B orders Design for high usability on multi-site orders, bulk actions, and data capture/validation Comms Cloud & OM Technical Depth Work hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQ Define order decomposition logic and fulfillment orchestration flows Collaborate with integration teams on downstream systems - billing, provisioning, network/CRM systems Stakeholder Collaboration Facilitate workshops with Sales, Operations, Product, and IT teams Translate business needs into functional designs and UI/UX artifacts Partner with architects, developers, QA, and product owners throughout the delivery lifecycle What We're Looking For 5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environments Strong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups) Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XD Deep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycle Ability to bridge business and technical teams - process modelling (BPMN, journey mapping), fit/gap analysis, target operating model design Strong focus on user-centred design, performance, and simplifying complex enterprise workflows Nice to Have Multi-country / multi-product telecom environment experience Salesforce Experience Cloud (customer portals) Salesforce Billing / Revenue Cloud Large-scale telco transformation programme experience API-led architecture and order orchestration/decomposition knowledge Key Success Metrics Reduced order processing time Improved user adoption and reduced training effort Increased order accuracy (reduced fallout) Simplified and scalable order flows