5x5 Telecom

Job Description Job Description Join Our Team as a Regional Network Engineer (Field & Operations) in Pasadena, CA Who We Are: At 5x5 Telecom , we're all about shaking things up in the telecom world. We're a dynamic team with a proven track record of execution, delivering enterprise internet, VoIP, and managed services that outperform the competition. With millions of annual users, we're the only carrier with full redundancy across all on-net projects, resulting in less downtime and lightning-fast installs (1-2 days). The Role: Be the Backbone of Business Connectivity Are you a hands-on technical expert who thrives in a fast-paced environment? Do you enjoy solving real-world network challenges and keeping systems running at peak performance? If you bring network and telecom field support experience, strong troubleshooting skills, and the ability to think on your feet, this role gives you the opportunity to make an immediate impact. Position Overview Reporting directly to the Director of Network Operations, this role is built for someone who likes being in the middle of the action. You'll keep networks running, fix what breaks, and help build what's next across both fiber and microwave infrastructure. Some days you'll be deep in troubleshooting; other days you'll be on a rooftop bringing a new site online. This is not a desk-only role. It's for someone who understands how networks operate in the real world. CCNP or equivalent experience is strongly preferred. You'll be keeping networks up, fixing what breaks, building what's next, and making sure everything runs the way it's supposed to across both fiber and microwave infrastructure. Some days you're deep in troubleshooting, other days you're on a rooftop bringing a new site online. This is not a sit-behind-a-desk role. It's for someone who knows how networks work in the real world. CCNP or equivalent experience is strongly preferred. Core Responsibilities - What You'll Be Doing Keep the Network Running Handle day-to-day network issues, alerts, and customer problems Act as a Tier 2 escalation point for complex issues Drive root cause resolution, not just quick fixes Provide after-hours and weekend support as needed Participate in an on-call rotation for network incidents Build and Deploy Install and deploy routers, switches, microwave radios, and wireless equipment Work with Cisco, Ubiquiti, and similar platforms Travel to sites, including rooftops and elevated environments Run and test fiber and copper to ensure performance and reliability Own the Wireless Side Deploy and align ISP-grade microwave backhaul links Troubleshoot RF issues including interference and signal degradation Maintain stable, high-performance wireless connectivity Make It Better Support upgrades, expansions, and infrastructure improvements Maintain accurate documentation and configurations Identify recurring issues and implement long-term fixes Support and Communicate Respond to tickets, calls, and emails promptly Troubleshoot hardware, software, and network issues Provide basic end-user support and training when needed Maintain internal knowledge base documentation Collaborate with internal teams to resolve complex issues Communicate clearly with stakeholders on status and resolution Collaboration and Communication Work closely with IT teams to address cross-functional technical challenges and improve overall service quality. Communicate clearly and professionally with users and leadership, keeping stakeholders informed on issue resolution and project updates. Qualifications - What You Bring 5-7 years of experience in network engineering, telecom, or ISP environments Strong hands-on experience with routing, switching, and troubleshooting Required: Real-world experience with ISP or carrier-grade microwave radio systems (installation, alignment,troubleshooting, and maintenance) Experience with Cambium, Ubiquiti airFiber, Siklu, or similar platforms preferred Comfortable working both in the field and in technical troubleshooting environments Ability to take ownership and drive issues to resolution Physical Reality of the Job Ability to lift up to 75 lbs Comfortable working at heights and on ladders Willingness to perform hands-on installation work Will drive own or company vehicles Other Must-Haves Reliable transportation and willingness to travel to sites VoIP experience is a plus Education Bachelors degree in a related field or equivalent professional experience. Why You'll Succeed in This Role IIf you enjoy solving real problems, working on real infrastructure, and seeing the direct impact of your work, this role fits. If you're looking for a quiet desk job, this isn't it. This position is built for a resourceful engineer who is just as comfortable in a server room as on a rooftop, with a focus on keeping networks running smoothly and customers satisfied. Ready to bring your technical expertise to a role where no two days are the same? Apply now and take your career to the next level as a Network Engineer! Why 5x5? We're a fast-growing, execution-focused company offering competitive compensation, incentives, full benefits (health, dental, vision), 401k matching, PTO, parking, gym access, and cell reimbursement. Company Description At 5x5 Telecom, you won't just have a job, you'll make a real impact. We're fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance-driven, and focused on results. If you want to grow your career while working on meaningful infrastructure, this is the place to do it. Company Description At 5x5 Telecom, you won't just have a job, you'll make a real impact. We're fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance-driven, and focused on results. If you want to grow your career while working on meaningful infrastructure, this is the place to do it.