Improveit Home Remodeling

Job DescriptionJob Description This is either an on-site or hybrid role in Columbus, Ohio The Sr. Microsoft Administrator and Network Engineer will serve as the primary technical owner for Microsoft infrastructure, network environments, and desktop support. This includes deep administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), Windows Server, Active Directory, Single Sign-On (SSO) solutions, network design and management (firewalls, switches, VPN, wireless), Azure infrastructure, and end-user desktop/laptop support. Reporting into the EVP of Data and IT and collaborating closely with data engineering, application teams, cybersecurity, operations, field teams, and business stakeholders, this role translates infrastructure and support needs into actionable solutions, leads technical execution, provides Tier 2 and Tier 3 support, and ensures high availability, security, performance, and excellent end-user experience across all Microsoft and network systems. We seek a proactive, hands-on, execution-oriented senior engineer with deep expertise in Microsoft technologies, enterprise networking, and desktop support, strong troubleshooting and project delivery skills, and a focus on delivering secure, reliable, and scalable technology solutions in a collaborative, fast-paced environment. Key Responsibilities: Microsoft Platform Administration & Infrastructure Management Own the administration, configuration, optimization, and security of the Microsoft 365 tenant, including Exchange Online, Microsoft 365 Business Standard, Teams, SharePoint, Intune, Entra, Microsoft 365 Copilot, Defender for Office 365, Power Automate, and related licensing and feature management Manage Windows Server environments (on-premise and Azure VMs), Active Directory (domain services, Group Policy, OU structure), hybrid identity, and Single Sign-On (SSO) solutions (Entra ID, SAML, OAuth, and federation) Design, implement, and maintain network infrastructure including firewalls (e.g., Cisco, Fortinet, Palo Alto), switches, routers, VPN, SD-WAN, wireless networks, and site-to-site connectivity Lead Microsoft and network-related projects including migrations, system upgrades, security enhancements, Active Directory modernization, SSO implementations, and infrastructure optimization Network Engineering, Desktop Support & Security Ensure high availability, performance, and security of LAN, WAN, and remote access solutions supporting office, contact center, and field operations Provide Tier 2 desktop support for Windows endpoints, laptops, printers, and peripheral devices, including imaging, deployment, troubleshooting, and user assistance Implement and monitor network security controls, segmentation, threat detection, and compliance with cybersecurity best practices Troubleshoot complex network, Microsoft platform, and desktop issues (including Teams, Active Directory, SSO, and end-user hardware/software problems), perform root cause analysis, and implement permanent solutions Manage patching, backup, disaster recovery, and business continuity processes for Microsoft, network, and desktop infrastructure Support, Escalation & Optimization Provide Tier 2 and Tier 3 support and escalation for Microsoft 365, Windows Server, Active Directory, Single Sign-On, Teams, network, desktop/laptop issues, and infrastructure-related helpdesk tickets Assist with Tier 2 incident resolution for end-user desktop support, mentoring junior team members or helpdesk staff, and ensuring timely escalation to Tier 3 or vendors when needed Monitor system performance, capacity, licensing utilization (e.g., Microsoft 365 Business Standard, Teams Premium, Intune, Copilot), and security posture using tools such as Microsoft Defender, Azure Monitor, and network monitoring solutions Drive continuous improvement initiatives to reduce downtime, strengthen security, lower costs, improve Microsoft Teams adoption and user experience, optimize Active Directory and SSO configurations, and enhance desktop support efficiency Maintain accurate documentation including network diagrams, system configurations, Active Directory topology, SSO architecture, desktop imaging standards, runbooks, and best practices Requirements Gathering, Collaboration & Project Delivery Partner with business stakeholders, application owners, and the Data & IT team to gather requirements, scope infrastructure and desktop support needs, and deliver solutions that support business operations and growth Lead technical design sessions and provide expert guidance on Microsoft 365 architecture, Microsoft Teams deployment and governance, Active Directory strategy, Single Sign-On implementations, network design, cloud adoption, desktop deployment strategies, and security strategies Collaborate with data engineering, BI, application, and helpdesk teams to resolve escalated issues and ensure seamless integration between systems Analytics to Report/Maintain Delivery & Execution: Project completion rates, system uptime/availability (target 99.9%+), ticket resolution times for Tier 2 and Tier 3 Security & Compliance: Security incident trends, patch compliance rates, audit findings closure, MFA/Conditional Access/SSO adoption Performance & Optimization: Network performance metrics, Microsoft 365 licensing utilization (Exchange, Teams, Intune, Copilot, etc.), desktop support efficiency, license optimization, Active Directory health, cost savings initiatives Support & Reliability: Mean time to resolution (MTTR) for Tier 2 and Tier 3 incidents (including desktop support), recurring issue trends (especially Active Directory, Teams, SSO, and desktop), stakeholder and end-user satisfaction scores Overall: Monthly infrastructure and desktop support health trends, major incident summaries, and value delivered through modernization efforts Qualifications & Experience Bachelor's degree in information technology, Computer Science, Engineering, or related field (or equivalent experience) 7+ years of hands-on experience as a Microsoft Administrator, Network Engineer, and/or Desktop Support Engineer in enterprise environments Deep expertise in Microsoft 365 administration (Exchange Online, Teams variants, SharePoint, Intune, Entra ID, Copilot, Defender), Windows Server, Active Directory, hybrid identity, and Single Sign-On (SSO) solutions Strong experience with enterprise networking technologies: firewalls, switches, routers, VPN, wireless, SD-WAN, and network security best practices Hands-on experience with desktop support, Windows endpoint management, device imaging, Intune deployment, and end-user troubleshooting Proficiency with Azure infrastructure (IaaS, networking, identity), PowerShell scripting, and automation tools Experience with Microsoft Teams governance, telephony, and advanced features is highly desired Experience providing Tier 2 and Tier 3 support, mentoring junior staff, project leadership, and ITIL or similar frameworks is strongly preferred Familiarity with compliance standards (e.g., SOC 2, GDPR, CCPA) and cybersecurity frameworks is a plus Strong business acumen with preferred exposure to Home Improvement, Field Services, Home Services, Contact Centers, or similar industries Excellent troubleshooting, communication, and collaboration skills with the ability to explain technical concepts to both technical and non-technical audiences Proactive, detail-oriented mindset with strong ownership and ability to thrive in a fast-paced, growing company This role offers the opportunity to own critical Microsoft, network, and desktop infrastructure at Improveit! Home Remodeling-delivering secure, reliable, and high-performing technology that enables business operations, protects company assets, supports excellent end-user experience, and drives continued growth and customer success. Improveit! Home Remodeling is committed to supporting the success of the Sr. Microsoft Admin and Network Engineer with the following benefits: Highly Competitive Compensation Medical and Dental Insurance Options 401k Retirement Saving Plan Personal Days Upbeat, Positive Work Environment Career Advancement Options Contests and Fun Culture Initiatives Entrepreneurial Growth-Oriented Workplace Advanced Technology Tools Focus on Work-Life Balance Strong Commitment to Marketing Excellence Across Organization Stability of a 37-year old Company with the fuel of a rocket ship! About Us Serving the needs of homeowners for 37-years, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, OH; Dayton, OH; Cincinnati, OH; Louisville, KY; Lexington, KY; Southern Indiana, and Nashville, TN. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being for a repeat customer. . click apply for full job details