Talentech Digital

Job DescriptionJob Description TalenTech Digital Prime/Direct Vendor for the FL( ) is hiring for a Client Technologies Technician with the Florida Department of Corrections in Tallahassee FL, for a long-term contract position. Offering the rate/salary range of a W2 Hourly Rate (No benefits) $37.10/hr or C2C Rate $41.00/hr or Compensation + Benefits $58,271 Annual, ONSITE OPPORTUNITY. Kindly review the JD and let me know if you would be interested in this opportunity. JD: Collaboration Status - FDC-RFQ-26-084 Job # 2020 Client Technologies Technician Rate/Compensation: W2 Hourly Rate (No benefits) $37.10/hr or C2C Rate $41.00/hr Request for Quotes FDC RFQ-26-084 Information Technology Staff Augmentation Client Technologies Technician - Job # 2020 1. Request For Quote (RFQ): FDC RFQ-26-084 1.1. State Term Contract (STC): Information Technology (IT) Staff Augmentation Contract #: -23-STC-ITSA 1.2. Job #: 2020 Job Family: Client Technologies Job Title: Client Technologies Technician Job Status: New Job Level: Advanced General Experience Expectations: Typically has one (1) to two (2) years of IT experience with a working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 1.3. Purpose The Department's Office of Information Technology (OIT) is issuing this RFQ to define the scope and requirements of this Task Order pursuant to the STC for IT Staff Augmentation Services, STC - 23-STC-ITSA. The responsive Vendor shall provide the Department with Candidates for the position delineated in Section 1.2, as identified in STC -23-STC-ITSA. The Department reserves the right to secure multiple positions from this job advertisement as needed. Number of positions currently being procured with this RFQ-26-084 for Job # 2020: one (1). 2. Term/Description/Scope of Work 2.1. Term The start date for this position is anticipated to be April 24, 2026, through June 30, 2026, with a possible one (1) year renewal term not to exceed 12 months from the expiration of the current STC -23- STC-ITSA. Additionally, any current Purchase Order (PO) will be terminated upon execution of a new STC if that STC requires the issuance of a new RFQ. The PO resulting from this RFQ will encompass approximately 376 hours for the purposes of the current fiscal year (FY) PO. The expected annual hourly total is 2,000 hours. A PO shall be submitted annually for each FY. 2.2. Description/Deliverables The Department's OIT is seeking the services of an experienced Client Technologies Technician under the working job title of Personal Computer (PC) Support Technician. The Candidate will be required to successfully complete tasks in relation to the Scope of Work defined in Section 2.3. 2.3. Scope of Work/Job Characteristics The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: • Configure and install software for IT user desktops and laptops; • Perform software installations and rollout of new software packages, upgrades, and new desktops • hardware; • Maintain desktop software and hardware; • Support the mobile workforce; • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; • Troubleshoot problems using scripts and checklists as guides; • Escalate to Tier 3 support technical support; • Documents problems and resolutions; • Perform end-user training, as required; • Provide quality customer service; • Participate in the testing and evaluation of new desktop packages; and • Implement prototypes to validate technical requirements and vendor specifications. NOTE: The Help Desk is open 24 hours a day, 7 days a week; therefore, shift start times and durations may vary each week, and holiday coverage may be required. 3. Work Environment 3.1. Location The work will be conducted on-site with the Department's OIT at the Carlton Building at 501 South Calhoun Street and 315 South Calhoun Street, Tallahassee, Florida. Parking will be offered if space becomes available; however, the cost of parking payable to the Department or through third-party commercial garages shall be the responsibility of the contractor or the contractor's employer. 3.2. Provided Equipment The Department will provide furnished office space, computer equipment, licensed software, access to the Department's network, and internet access. 4. Requirements/Qualifications The Department is seeking a full-time, on-site PC Support Technician throughout the PO term of this RFQ. The positions' required qualifications and preferred qualifications are described in Sections 4.1 and 4.2 and must be verifiable in the Candidate's resume. NOTE: Any successful Candidate with access to the Department's network is required to complete the Department's Security Awareness Training within 30 calendar days of hire. 4.1. Required Qualifications A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position: • Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.; • Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and • Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment. NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check. 4.2. Preferred Qualifications The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position: • Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP); • Experience with installing and troubleshooting 3270 emulation software; • Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; • Experience using imaging software for deploying desktop PCs; • Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support; • Experience working for a criminal justice agency; • Knowledge of IT standards in a criminal justice environment; and • Experience supporting end users in a criminal justice environment. imbursable unless specifically authorized by the Department in writing, and may be reimbursed only in accordance with Section 112.061, F.S. 9. RFQ Timeline Event Occurrence Location (if applicable) Release of RFQ April 7, 2026 MFMP AOD Quotes due to the Department April 24, 2026, by 2:00 p.m. ET MFMP AOD Thanks & Regards, Niketa Ganju T: E: Company DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.Company DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.