EXOR SOLUTIONS INC

Key Responsibilities Provide Level 1 technical support for faculty, staff, and students. Troubleshoot Windows computers, laptops, Chromebooks, printers, and classroom technology. Assist with Microsoft 365 applications, including Outlook, Teams, Word, and Excel. Support user account creation, password resets, and basic Active Directory/Microsoft Entra ID administration. Troubleshoot basic network connectivity, Wi-Fi, and internet access issues. Install, configure, and maintain computers, software, and peripherals. Support classroom technology, including interactive displays, projectors, and audiovisual equipment. Document technical issues, troubleshooting steps, and resolutions in the helpdesk ticketing system. Assist with device deployment, inventory management, and equipment replacement. Escalate complex technical issues to senior IT personnel when necessary. Follow established cybersecurity policies and help protect sensitive student and staff information. Assist with school events requiring technology or audiovisual support.

ESSENTIAL PHYSICAL SKILLS While performing the duties of this position, the employee is regularly required to use hands to touch, handle, or feel; reach with hands and arms; talk and hear. Employees in this position perform duties that require very fine dexterity and extreme muscle control, involving various body postures. Specific vision abilities required by this position include color vision, close vision, depth perception, and the ability to adjust focus. The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds. The employee must regularly climb ladders. ENVIRONMENTAL CONDITIONS: Works primarily inside an office environment, with periodic walking and roadway travel to off-site City locations Must be available to work in the event of a disaster to assist with recovery response efforts. _(Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.)_