RennerBrown Staffing
Blue Bell, Pennsylvania
Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.
Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.
RennerBrown Staffing
New York City, New York
Job DescriptionJob Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus. Responsibilities: Take ownership of users issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Monitor Service Desk for tickets assigned to the queue and process based on priority Maintain inventory of all equipment, software and software licenses Document internal procedures Assist with onboarding of new users Utilize and maintain the helpdesk tracking software Report issues to the Service Desk for escalation Assign users and computers to proper groups in Active Directory Perform timely VDI and software upgrades as required Proven record of managing time and priorities effectively Identify and escalate situations requiring urgent attention Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results Inform management of recurring problems Able to configure VPN and server/client-side hardware and software Highly skilled in installing, and troubleshooting computer hardware, and applications. Well-versed in installing windows, software, applications, antivirus, and patches. Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint) Able to configure VPN and server/client-side hardware and software Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices. Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance. Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: Associate's or Bachelor's degree from a four-year college preferred. 4 or more years of relevant experience. Strong communication, interpersonal, and analytical skills. Able to work in a fast paced changing environment. Experienced in Windows 7/8/10 operating systems. Ability to follow processes and escalate issues consistently. Ability to multitask and strong problem resolution skills. Printers experience and knowledge (Laser, Desktop, Network, etc.,) Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems. Ability and desire to provide excellent service to all internal users. Bank protocols, policies, and procedures knowledge. Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred. Ability to remain calm and effective in high-pressure situations. experience with PowerShell Able to work with minimal Supervision. Desirable: Windows 2008 / 2012 administration experience Exchange 2010 / 2013 administration experience Networking including switching and routing Experienced with VMWare View
Job DescriptionJob Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus. Responsibilities: Take ownership of users issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Monitor Service Desk for tickets assigned to the queue and process based on priority Maintain inventory of all equipment, software and software licenses Document internal procedures Assist with onboarding of new users Utilize and maintain the helpdesk tracking software Report issues to the Service Desk for escalation Assign users and computers to proper groups in Active Directory Perform timely VDI and software upgrades as required Proven record of managing time and priorities effectively Identify and escalate situations requiring urgent attention Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results Inform management of recurring problems Able to configure VPN and server/client-side hardware and software Highly skilled in installing, and troubleshooting computer hardware, and applications. Well-versed in installing windows, software, applications, antivirus, and patches. Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint) Able to configure VPN and server/client-side hardware and software Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices. Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance. Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: Associate's or Bachelor's degree from a four-year college preferred. 4 or more years of relevant experience. Strong communication, interpersonal, and analytical skills. Able to work in a fast paced changing environment. Experienced in Windows 7/8/10 operating systems. Ability to follow processes and escalate issues consistently. Ability to multitask and strong problem resolution skills. Printers experience and knowledge (Laser, Desktop, Network, etc.,) Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems. Ability and desire to provide excellent service to all internal users. Bank protocols, policies, and procedures knowledge. Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred. Ability to remain calm and effective in high-pressure situations. experience with PowerShell Able to work with minimal Supervision. Desirable: Windows 2008 / 2012 administration experience Exchange 2010 / 2013 administration experience Networking including switching and routing Experienced with VMWare View