Apptium Technologies
Reston, Virginia
Job DescriptionJob Description This is an ON-SITE position at our Reston, VA office The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality, resolution efficiency, and customer satisfaction. The engineer independently investigates, diagnoses, and resolves complex technical issues, applying strong analytical and problem-solving skills to develop effective and innovative solutions. Working with minimal supervision, the role requires ownership of issues from initial triage through resolution, as well as clear communication with stakeholders throughout the support lifecycle. Responsibilities: Troubleshoot and resolve escalated support issues, collaborating with development, QA, and operations teams when needed. Provide hands-on technical support during product rollouts, system upgrades, and customer deployments to ensure smooth transitions. Participate in release readiness activities and verify that operational, support, and monitoring requirements are met prior to launch. Assist in planning and executing operational transitions by developing support documentation, training materials, and runbooks. Create and maintain technical documentation, FAQs, and knowledge base articles for internal and customer use. Perform root cause analysis (RCA) on recurring or critical issues and drive permanent resolutions through process improvements or product enhancements. Work closely with Product Management and Engineering to communicate customer and field feedback, helping influence product improvements and roadmap decisions. Monitor system health, logs, and performance metrics post-deployment to ensure stability and proactively address potential issues. Act as a subject matter expert (SME) for designated product components, features, or technical domains Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors. Address customer inquiries and escalations to ensure a high level of customer satisfaction. Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction. Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner. Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management. Validate product bug fixes to ensure regression-free solution and product functioning per specifications. Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description. Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems. Collaborate with R&D and other internal stakeholders during product problem resolution cycle. Define and report on product supportability and readiness issue during the product life cycle. Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers. Develop strong technical expertise in Apptium's product suites through hands on installation, configuration, testing, and use of applications across multiple platforms, supported by ongoing formal and informal training. Qualifications and Skills: Associates or Bachelors degree in a related field, or 4+ yrs of directly related professional experience. Strong troubleshooting and diagnostic skills across application stacks, integrations, and underlying infrastructure components. Hands-on experience with logging, monitoring, and alerting tools to identify and resolve system and application issues. Troubleshooting expertise and an aptitude for complex technical problem solving. Experience working with end users and the customer to understand current and future requirements for the program to include: wireframes, mockups, and conceptual designs Ability to identify risks, dependencies, and opportunities across multiple projects and communicate them effectively to stakeholders. Strong documentation skills with the ability to clearly communicate complex technical concepts to both technical and non-technical audiences. Strong communication skills. Preferred: Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring. Preferred: 1-3 years of relevant application support experience. Preferred: Hands-on experience with one or more programming or scripting languages (Java, Golang, or Python), SQL and relational databases, Linux environments, and distributed or multi-tier system architectures. WHAT'S IN IT FOR YOU? Competitive Salary and Compensation Annual Bonus Based on Personal Performance Medical, Dental, and Vision Insurance 401(k) with Company Match Employer-Paid Life Insurance and AD&D 100% Employer-Paid Short-Term and Long-Term Disability Coverage Flexible Time Away Paid Holidays Fun Fit Fridays Promoting Employee Health and Wellness Collaborative Work Environment Employee Referral Program Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe.
Job DescriptionJob Description This is an ON-SITE position at our Reston, VA office The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality, resolution efficiency, and customer satisfaction. The engineer independently investigates, diagnoses, and resolves complex technical issues, applying strong analytical and problem-solving skills to develop effective and innovative solutions. Working with minimal supervision, the role requires ownership of issues from initial triage through resolution, as well as clear communication with stakeholders throughout the support lifecycle. Responsibilities: Troubleshoot and resolve escalated support issues, collaborating with development, QA, and operations teams when needed. Provide hands-on technical support during product rollouts, system upgrades, and customer deployments to ensure smooth transitions. Participate in release readiness activities and verify that operational, support, and monitoring requirements are met prior to launch. Assist in planning and executing operational transitions by developing support documentation, training materials, and runbooks. Create and maintain technical documentation, FAQs, and knowledge base articles for internal and customer use. Perform root cause analysis (RCA) on recurring or critical issues and drive permanent resolutions through process improvements or product enhancements. Work closely with Product Management and Engineering to communicate customer and field feedback, helping influence product improvements and roadmap decisions. Monitor system health, logs, and performance metrics post-deployment to ensure stability and proactively address potential issues. Act as a subject matter expert (SME) for designated product components, features, or technical domains Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors. Address customer inquiries and escalations to ensure a high level of customer satisfaction. Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction. Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner. Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management. Validate product bug fixes to ensure regression-free solution and product functioning per specifications. Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description. Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems. Collaborate with R&D and other internal stakeholders during product problem resolution cycle. Define and report on product supportability and readiness issue during the product life cycle. Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers. Develop strong technical expertise in Apptium's product suites through hands on installation, configuration, testing, and use of applications across multiple platforms, supported by ongoing formal and informal training. Qualifications and Skills: Associates or Bachelors degree in a related field, or 4+ yrs of directly related professional experience. Strong troubleshooting and diagnostic skills across application stacks, integrations, and underlying infrastructure components. Hands-on experience with logging, monitoring, and alerting tools to identify and resolve system and application issues. Troubleshooting expertise and an aptitude for complex technical problem solving. Experience working with end users and the customer to understand current and future requirements for the program to include: wireframes, mockups, and conceptual designs Ability to identify risks, dependencies, and opportunities across multiple projects and communicate them effectively to stakeholders. Strong documentation skills with the ability to clearly communicate complex technical concepts to both technical and non-technical audiences. Strong communication skills. Preferred: Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring. Preferred: 1-3 years of relevant application support experience. Preferred: Hands-on experience with one or more programming or scripting languages (Java, Golang, or Python), SQL and relational databases, Linux environments, and distributed or multi-tier system architectures. WHAT'S IN IT FOR YOU? Competitive Salary and Compensation Annual Bonus Based on Personal Performance Medical, Dental, and Vision Insurance 401(k) with Company Match Employer-Paid Life Insurance and AD&D 100% Employer-Paid Short-Term and Long-Term Disability Coverage Flexible Time Away Paid Holidays Fun Fit Fridays Promoting Employee Health and Wellness Collaborative Work Environment Employee Referral Program Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe.
Apptium Technologies
Reston, Virginia
Job DescriptionJob Description This is an ON-SITE position at our Reston, VA office Technologies is looking to hire a Senior Java Developer to become an integral part of the team! You will be part of a talented software team, managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. You will deploy and maintain functional, secure and high-quality applications. Responsibilities: Design, develop, and debug web-based software solutions, with a focus on Java, API's/ back-end services and relational database technologies. Analyze, review, and rewrite programs to increase operating efficiency or to adapt to new program requirements. Effectively communicate and resolve issues with cross functional groups to escalate issues or changes in scope. Communicate clearly and concisely with clients, customers and management. Candidate Requirements: Experience working as a Lead Developer and as a hands-on developer. Excellent debugging and troubleshooting skills. Experience in the telecom or cable industry. Proven ability to perform well in a deadline-sensitive environment. Agile/Scrum development methodology desirable. Demonstrated success in high volume, low latency business critical system Ability to work both independently and collaboratively are key. Candidates should be self-motivated and ready to hit the ground running. Strong written and oral communication skills and the ability to present to large and small groups. Experience in solving difficult technology problems and performing code performance analysis. Required Skills: Bachelor's Degree. 7+ years' development experience with Java technologies: latest Java, Spring Boot, Spring cloud, Spring security, ORM, JDBC. Good knowledge on the other programming languages: Go, NodeJS, Python. Experience in development and deployment of Web Services (REST and SOAP), micro-services, API gateways, docker services. Strong SQL skills with Relational, NoSQL and Bigdata database systems (ORACLE, MYSQL, POSTGRES, BigQuery, MongoDB, Cassandra, Neo4j, etc). Experience in logger framework: ELK, Splunk, Prometheus, etc. Experience with front end HTML5, CSS, TS/JS framework including Angular, React framework a plus. Experience in code quality and code security tools: SonarQube, Snyk or equivalent tools. Strong hands-on experience with caching and queuing systems: Redis, MQ, RabbitMQ, Apache Kafka or any equivalent pub/sub systems. Good experience in working with cloud infrastructure and cloud solutions/services: AWS, GCP, Azure, Docker, Kubernetes, Lambda functions. Good experience in Identity management and SSO systems: Office365, PingIdentity, SAML, OIDC and any OAuth systems. Strong experience in source control systems and CI/CD tools: Github, Bitbucket, Gitlab, Jenkins, etc. Good knowledge in using generative AI and AI pair-programming for SDLC processes. Deep understanding and hands-on experience in MCP, LLM, NLP and other related AI components. Good knowledge and experience in AI/ML development & solution design, machine learning frameworks (TensorFlow, PyTorch, LangChain, etc) and cloud AI services (AWS SageMaker, Azure ML, Google AI) and AI security frameworks. Familiar with task management and documentation tools: JIRA, Azure DevOps, Confluence, Sharepoint, etc. WHAT'S IN IT FOR YOU? Competitive Salary and Compensation Annual Bonus Based on Personal Performance Medical, Dental, and Vision Insurance 401(k) with Company Match Employer-Paid Life Insurance and AD&D 100% Employer-Paid Short-Term and Long-Term Disability Coverage Flexible Time Away Paid Holidays Fun Fit Fridays Promoting Employee Health and Wellness Collaborative Work Environment Employee Referral Program We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apptium participates in the E-Verify program. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe.
Job DescriptionJob Description This is an ON-SITE position at our Reston, VA office Technologies is looking to hire a Senior Java Developer to become an integral part of the team! You will be part of a talented software team, managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. You will deploy and maintain functional, secure and high-quality applications. Responsibilities: Design, develop, and debug web-based software solutions, with a focus on Java, API's/ back-end services and relational database technologies. Analyze, review, and rewrite programs to increase operating efficiency or to adapt to new program requirements. Effectively communicate and resolve issues with cross functional groups to escalate issues or changes in scope. Communicate clearly and concisely with clients, customers and management. Candidate Requirements: Experience working as a Lead Developer and as a hands-on developer. Excellent debugging and troubleshooting skills. Experience in the telecom or cable industry. Proven ability to perform well in a deadline-sensitive environment. Agile/Scrum development methodology desirable. Demonstrated success in high volume, low latency business critical system Ability to work both independently and collaboratively are key. Candidates should be self-motivated and ready to hit the ground running. Strong written and oral communication skills and the ability to present to large and small groups. Experience in solving difficult technology problems and performing code performance analysis. Required Skills: Bachelor's Degree. 7+ years' development experience with Java technologies: latest Java, Spring Boot, Spring cloud, Spring security, ORM, JDBC. Good knowledge on the other programming languages: Go, NodeJS, Python. Experience in development and deployment of Web Services (REST and SOAP), micro-services, API gateways, docker services. Strong SQL skills with Relational, NoSQL and Bigdata database systems (ORACLE, MYSQL, POSTGRES, BigQuery, MongoDB, Cassandra, Neo4j, etc). Experience in logger framework: ELK, Splunk, Prometheus, etc. Experience with front end HTML5, CSS, TS/JS framework including Angular, React framework a plus. Experience in code quality and code security tools: SonarQube, Snyk or equivalent tools. Strong hands-on experience with caching and queuing systems: Redis, MQ, RabbitMQ, Apache Kafka or any equivalent pub/sub systems. Good experience in working with cloud infrastructure and cloud solutions/services: AWS, GCP, Azure, Docker, Kubernetes, Lambda functions. Good experience in Identity management and SSO systems: Office365, PingIdentity, SAML, OIDC and any OAuth systems. Strong experience in source control systems and CI/CD tools: Github, Bitbucket, Gitlab, Jenkins, etc. Good knowledge in using generative AI and AI pair-programming for SDLC processes. Deep understanding and hands-on experience in MCP, LLM, NLP and other related AI components. Good knowledge and experience in AI/ML development & solution design, machine learning frameworks (TensorFlow, PyTorch, LangChain, etc) and cloud AI services (AWS SageMaker, Azure ML, Google AI) and AI security frameworks. Familiar with task management and documentation tools: JIRA, Azure DevOps, Confluence, Sharepoint, etc. WHAT'S IN IT FOR YOU? Competitive Salary and Compensation Annual Bonus Based on Personal Performance Medical, Dental, and Vision Insurance 401(k) with Company Match Employer-Paid Life Insurance and AD&D 100% Employer-Paid Short-Term and Long-Term Disability Coverage Flexible Time Away Paid Holidays Fun Fit Fridays Promoting Employee Health and Wellness Collaborative Work Environment Employee Referral Program We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apptium participates in the E-Verify program. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build & scale your digital, cloud & subscription products & business while unifying & simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe.