CASE Management Consulting, LLC
Springfield, Virginia
Job DescriptionJob DescriptionJoin Our Team as a ServiceNow Developer with Case Management Consulting! This role requires an active TS/SCI security clearance with CI PolyWe are hiring a ServiceNow Developer to oversee our ServiceNow innovations, basic configurations, and technical expertise. The ideal candidate should be organized, self-motivated, and capable of working independently or collaboratively in a team. Adaptability to changing priorities is essential. We are looking for someone with a solution-oriented mindset who is enthusiastic about technology, committed to delivering excellent customer service, and can perform well under pressure.Responsibilities: Provide software setup across various technical areas. Analyze business needs and develop technical requirements. Build and design application modules, workflows, and catalog requests. Develop and deliver solutions based on ServiceNow for clients. Oversee and guide a ServiceNow Engineer Specialist. Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes. Lead the configuration and development of modules to achieve clients' business outcomes and requirements. Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps. Design, create, document, test, and fix software applications. Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software. Evaluate client needs and software requirements to ensure designs meet time constraints. Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces. Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes. Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards. Maintain customer satisfaction while adhering to all government and corporate policies. Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members. Work with clients during kickoff calls to identify their ServiceNow platform and module requirements. During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments. Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations. Required Skills and Experience: An active TS/SCI clearance with a current Full scope polygraph. 3+ years of relevant experience implementing, configuring, and customizing ServiceNow. At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.) Expertise in web development (HTML, CSS, JavaScript) Directory service integration experience (Active Directory, LDAP, etc.). Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script. Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog). Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders Robust analysis, problem-solving, and decision-making skills Desired: Bachelor's degree in math, engineering, information systems, or a related field. Working knowledge of Scrum or Agile development methodologies Certifications: ServiceNow System Administrator ServiceNow Fundamentals ServiceNow Implementation Methodology Fundamentals ServiceNow Platform Implementation Application Developer ITAM all modules ITSM all modules through to ITSM Professional ITBM module focusing on CMDB and Vendor Portfolio Management ITOM module, focusing on Discovery and cloud management CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
Job DescriptionJob DescriptionJoin Our Team as a ServiceNow Developer with Case Management Consulting! This role requires an active TS/SCI security clearance with CI PolyWe are hiring a ServiceNow Developer to oversee our ServiceNow innovations, basic configurations, and technical expertise. The ideal candidate should be organized, self-motivated, and capable of working independently or collaboratively in a team. Adaptability to changing priorities is essential. We are looking for someone with a solution-oriented mindset who is enthusiastic about technology, committed to delivering excellent customer service, and can perform well under pressure.Responsibilities: Provide software setup across various technical areas. Analyze business needs and develop technical requirements. Build and design application modules, workflows, and catalog requests. Develop and deliver solutions based on ServiceNow for clients. Oversee and guide a ServiceNow Engineer Specialist. Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes. Lead the configuration and development of modules to achieve clients' business outcomes and requirements. Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps. Design, create, document, test, and fix software applications. Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software. Evaluate client needs and software requirements to ensure designs meet time constraints. Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces. Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes. Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards. Maintain customer satisfaction while adhering to all government and corporate policies. Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members. Work with clients during kickoff calls to identify their ServiceNow platform and module requirements. During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments. Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations. Required Skills and Experience: An active TS/SCI clearance with a current Full scope polygraph. 3+ years of relevant experience implementing, configuring, and customizing ServiceNow. At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.) Expertise in web development (HTML, CSS, JavaScript) Directory service integration experience (Active Directory, LDAP, etc.). Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script. Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog). Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders Robust analysis, problem-solving, and decision-making skills Desired: Bachelor's degree in math, engineering, information systems, or a related field. Working knowledge of Scrum or Agile development methodologies Certifications: ServiceNow System Administrator ServiceNow Fundamentals ServiceNow Implementation Methodology Fundamentals ServiceNow Platform Implementation Application Developer ITAM all modules ITSM all modules through to ITSM Professional ITBM module focusing on CMDB and Vendor Portfolio Management ITOM module, focusing on Discovery and cloud management CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
CASE Management Consulting, LLC
Springfield, Virginia
Job DescriptionJob DescriptionJoin Our Team as a ServiceNow Systems Administrator with Case Management Consulting! This role requires an active TS/SCI with CI PolyWe are seeking a highly skilled and experienced ServiceNow Systems Administrator to join our expanding IT team. The ideal candidate will demonstrate a deep understanding of ServiceNow principles and best practices, along with a proven track record of effectively configuring, customizing, and maintaining ServiceNow instances in complex environments. Your Impactful Duties: Expertly configure, customize, and maintain ServiceNow instances to ensure they align with and proactively support the dynamic requirements of the organization, including incident management, problem management, change management, and other IT service management processes. Design, develop, and implement automated workflows and functionalities to enhance operational efficiency, improve user experience, and streamline critical processes across various departments. Troubleshoot, diagnose, and resolve ServiceNow issues effectively and efficiently, minimizing downtime and ensuring that users have access to the support they need. Provide high-quality technical support and guidance to ServiceNow users, addressing inquiries and resolving issues to ensure optimal usage of the platform. Stay current with the latest ServiceNow updates, features, and best practices, continually seeking opportunities for improvement and innovation within the system. Create and maintain detailed documentation for ServiceNow configurations, customizations, and workflows, ensuring that all stakeholders have access to clear and accurate information. Work closely with other IT teams and project stakeholders to ensure seamless integration of ServiceNow with other enterprise systems, aligning IT services with business objectives. Participate in regular security audits and assessments to verify compliance with organizational security protocols and best practices in system and data handling. Rigorously follow all established security protocols and procedures to protect sensitive information and maintain the integrity of the ServiceNow platform. Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations. Requirements: Must possess an active TS/SCI clearance (with the ability to obtain a CI poly) A minimum of 12 months of hands-on experience in ServiceNow administration, with a focus on configuring, customizing, and maintaining ServiceNow instances in a high-demand environment. Strong understanding of ServiceNow principles and best practices, with proven expertise in optimizing the platform's capabilities. Proficiency in scripting languages, particularly JavaScript and Python, to create custom scripts and enhance automation within ServiceNow. Exceptional problem-solving and troubleshooting abilities, with a knack for analyzing complex issues and implementing practical solutions. Excellent written and verbal communication skills, enabling clear interaction with technical and non-technical stakeholders, as well as the creation of comprehensive documentation. Demonstrated ability to work both independently and collaboratively as part of a team, showcasing adaptability and a commitment to achieving team goals. Required Certifications (must possess at least one): Security+ CISSP Network+ CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
Job DescriptionJob DescriptionJoin Our Team as a ServiceNow Systems Administrator with Case Management Consulting! This role requires an active TS/SCI with CI PolyWe are seeking a highly skilled and experienced ServiceNow Systems Administrator to join our expanding IT team. The ideal candidate will demonstrate a deep understanding of ServiceNow principles and best practices, along with a proven track record of effectively configuring, customizing, and maintaining ServiceNow instances in complex environments. Your Impactful Duties: Expertly configure, customize, and maintain ServiceNow instances to ensure they align with and proactively support the dynamic requirements of the organization, including incident management, problem management, change management, and other IT service management processes. Design, develop, and implement automated workflows and functionalities to enhance operational efficiency, improve user experience, and streamline critical processes across various departments. Troubleshoot, diagnose, and resolve ServiceNow issues effectively and efficiently, minimizing downtime and ensuring that users have access to the support they need. Provide high-quality technical support and guidance to ServiceNow users, addressing inquiries and resolving issues to ensure optimal usage of the platform. Stay current with the latest ServiceNow updates, features, and best practices, continually seeking opportunities for improvement and innovation within the system. Create and maintain detailed documentation for ServiceNow configurations, customizations, and workflows, ensuring that all stakeholders have access to clear and accurate information. Work closely with other IT teams and project stakeholders to ensure seamless integration of ServiceNow with other enterprise systems, aligning IT services with business objectives. Participate in regular security audits and assessments to verify compliance with organizational security protocols and best practices in system and data handling. Rigorously follow all established security protocols and procedures to protect sensitive information and maintain the integrity of the ServiceNow platform. Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations. Requirements: Must possess an active TS/SCI clearance (with the ability to obtain a CI poly) A minimum of 12 months of hands-on experience in ServiceNow administration, with a focus on configuring, customizing, and maintaining ServiceNow instances in a high-demand environment. Strong understanding of ServiceNow principles and best practices, with proven expertise in optimizing the platform's capabilities. Proficiency in scripting languages, particularly JavaScript and Python, to create custom scripts and enhance automation within ServiceNow. Exceptional problem-solving and troubleshooting abilities, with a knack for analyzing complex issues and implementing practical solutions. Excellent written and verbal communication skills, enabling clear interaction with technical and non-technical stakeholders, as well as the creation of comprehensive documentation. Demonstrated ability to work both independently and collaboratively as part of a team, showcasing adaptability and a commitment to achieving team goals. Required Certifications (must possess at least one): Security+ CISSP Network+ CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.