Avive

Job DescriptionJob DescriptionAbout Avive: Avive Solutions, Inc. () is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation. Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates. Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! Learn more about working at Avive: About the Role: This position is for a Senior Firmware Engineer in Avive's R&D organization with proven experience architecting, implementing, testing and debugging embedded firmware from concept through volume production. This role's focus will on designing embedded systems with associated digital and analog peripherals, serial data communication, and wireless communication. This role will have active participation and in system integration, testing, and debugging of electronics PCBA level hardware.What You'll Do: Ownership of firmware architecture, design, code, unit test automation and debugging in various software languages including C and C++ embedded programming for Bare Metal, RTOS, or embedded Linux Experience integrating firmware with embedded systems; familiarity with microcontrollers (e.g. ARM), digital signal processors, configuring peripherals, and drivers for IC's Experience with UART, I2C, SPI, USB, SWI, JTAG, ADC & DAC modules. Experience with wireless communication technologies including BLE, Wi-Fi, GPS, and Cellular communication Experience reading PCB schematics, using basic EE laboratory equipment (e.g. oscilloscopes, multimeters, logic analyzer, power supplies), and system debugging of electronics hardware and firmware systems Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities Solid understanding of UML and Systems Thinking Familiarity working on FDA regulated medical devices, complying to company QMS systems, software development lifecycle procedures Proven ability to innovate, with a history of bringing firmware designs from concept through volume production / successful product releases Deliver design documentation, flowcharts, layouts, diagrams, charts, code comments and clear testable code Recommend, solicit, and provision COTS software through company approved supplier management Energetic, creative, can-do attitude. Works well in a fast-paced, collaborative, goal-driven environment. Ability to motivate team members and deliverable owners to meet aggressive schedule goals. Good listener, with the ability to effectively articulate perspectives orally & in writing Required Education & Experience: Bachelor's degree in electrical engineering, computer engineering, or equivalent combination of relevant coursework and job-related experience. 4+ years of experience, with 1+ years of direct experience in developing medical devices Bonus Points For: Experience in C and/or C++ using Bare Metal, embedded Linux, and/or RTOS Experience working with Git and Jira Experience with at least one of the following technologies: ARM, Nordic nRF, Zephyr, Buildroot, Yocto Experience and comfort with PCBA board bring up Experience with Cybersecurity concepts, fundamentals, and associated coding practices Proven mastery with software engineering tools, documenting design and specifications Experience with test-driven development, Agile with Scrum Scripting using Python or Bash Preferred Experience with Electrical Engineering Equal Employment OpportunityIt is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities. NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor. Anticipated salary range: $150,000 - $180,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob DescriptionAbout Avive: Avive Solutions, Inc. () is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation. Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates. Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! Learn more about working at Avive: About the Role: We are seeking a Principal Firmware Engineer for a critical role within Avive's R&D organization. This role is a player-coach that will develop and lead new embedded firmware systems from early design stages through production releases, maintenance, optimizations, and expansions. This position will architect, code, modify, debug, and optimize embedded firmware of life-saving medical products.What You'll Do: Serve as a technical leader for medical device firmware development and team of engineers Design, code, unit test, and debug applications in various software languages including C and C++ embedded programming for bare metal and/or RTOS Integrate firmware with embedded systems. Work with microcontrollers (e.g. ARM, PIC32), digital signal processors, and peripheral communication over SPI, I2C, UART, I2S, Single Wire Interfaces, I/O, and USB Experience working with wireless communication technologies including BLE, Wi-Fi, GNSS, and Cellular communication Experience reading electrical schematics, using basic EE laboratory equipment (e.g. oscilloscopes, logic analyzers, multimeters, power supplies), and system debugging of electronics hardware and firmware systems Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities Demonstrate solid understanding application of UML, Systems Thinking and state of the art software development practices Deliver design documentation, flowcharts, diagrams, code comments and clear testable code Recommend, solicit, and provision COTS software through company approved supplier management Assist in software verification and quality assurance procedure development Extensive experience working with Git and Jira Extensive experience in PCB board bring-up and use of basic EE laboratory equipment Experience in an FDA regulated environment applying IEC 62304 Required Education & Experience: BS degree in Electrical Engineering, Computer Engineering, Physics or equivalent combination of relevant coursework and job-related experience. 10+ years of experience including a minimum of 5 years with medical devices Bonus Points For: Proven work experience in firmware engineering using C and/or C++ Experience with Bare Metal, RTOS, and Linux operating systems Experience with Python or other scripting languages Experience with at least one of the following technologies: ARM, PIC32, or DSP Familiarity with Cybersecurity concepts, fundamentals, and associated coding practices Experience with test-driven development, Agile with Scrum Experience working as an EE Equal Employment OpportunityIt is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities. NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor. Anticipated salary range: $200,000 - $230,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob DescriptionAbout Avive: Avive Solutions, Inc. () is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation. Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates. Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! Learn more about working at Avive: About the Role: We are seeking a Staff Firmware Engineer for a critical role within Avive's R&D organization. This role is a player-coach that will develop and lead new embedded firmware systems from early design stages through production releases, maintenance, optimizations, and expansions. This position will architect, code, modify, debug, and optimize embedded firmware of life-saving medical products.What You'll Do: Serve as a technical leader for medical device firmware development and team of engineers Design, code, unit test, and debug applications in various software languages including C and C++ embedded programming for bare metal and/or RTOS Integrate firmware with embedded systems. Work with microcontrollers (e.g. ARM, PIC32), digital signal processors, and peripheral communication over SPI, I2C, UART, I2S, Single Wire Interfaces, I/O, and USB Experience working with wireless communication technologies including BLE, Wi-Fi, GNSS, and Cellular communication Experience reading electrical schematics, using basic EE laboratory equipment (e.g. oscilloscopes, logic analyzers, multimeters, power supplies), and system debugging of electronics hardware and firmware systems Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities Demonstrate solid understanding application of UML, Systems Thinking and state of the art software development practices Deliver design documentation, flowcharts, diagrams, code comments and clear testable code Recommend, solicit, and provision COTS software through company approved supplier management Assist in software verification and quality assurance procedure development Extensive experience working with Git and Jira Extensive experience in PCB board bring-up and use of basic EE laboratory equipment Experience in an FDA regulated environment applying IEC 62304 Required Education & Experience: BS degree in Electrical Engineering, Computer Engineering, Physics or equivalent combination of relevant coursework and job-related experience. 8+ years of experience including a minimum of 4 years with medical devices Bonus Points For: Proven work experience in firmware engineering using C and/or C++ Experience with Bare Metal, RTOS, and Linux operating systems Experience with Python or other scripting languages Experience with at least one of the following technologies: ARM, PIC32, or DSP Familiarity with Cybersecurity concepts, fundamentals, and associated coding practices Experience with test-driven development, Agile with Scrum Experience working as an EE Equal Employment OpportunityIt is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities. NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor. Anticipated salary range: $170,000 - $200,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob Description About Avive: Avive Solutions, Inc. () is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation. Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates. Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! Learn more about working at Avive: About the Role: We are seeking a Manager, Technical Support to lead and elevate our technical support operations across our connected hardware and software platform. This role will own complex troubleshooting, support workflows, and the scalability of our support organization. This is a critical, player-coach role within our Customer Experience team. You'll actively engage in technical issues while guiding day-to-day technical execution across the team. You will ensure we meet (and exceed) service SLAs, build scalable processes and infrastructure, and develop systems that better serve our customers-including a robust Help Center and knowledge base strategy. You will partner cross-functionally with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems to improve system reliability and the overall customer experience. What you'll do: Team Leadership & Execution Lead onboarding, training, and ongoing development of Technical Support team members Coach the team to deliver high-quality technical support across Level 1-3 inquiries Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team Guide day-to-day execution, ensuring issues are handled efficiently based on complexity Technical Support Operations Oversee daily support across phone, email, and chat channels, with a strong emphasis on a phone-first support model Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation Act as a hands-on leader, stepping in during peak times and complex situations Drive effective troubleshooting across hardware, software, and system-related issues Own and optimize case management workflows to improve resolution speed and consistency Service Levels & Performance Define and manage support KPIs and SLAs (response time, resolution time, CSAT, backlog health) Track team performance and drive accountability against service targets Support high-impact customer issues and ensure consistent communication and resolution Process & Cross-Functional Collaboration Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability Build and manage Help Center and knowledge base content to improve self-service and internal support Collaborate with Finance, Business Operations, and Marketing to improve end-to-end customer experience Identify trends and provide feedback to drive product and process improvements Reporting & Continuous Improvement Analyze support metrics to identify gaps and improve performance Forecast staffing needs and ensure proper coverage across channels Continuously refine processes, tools, and documentation to improve efficiency and scale Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets) Ensure operational tasks and back-office support duties are completed within required timeframes Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience Who you are: 6-10 years of experience in technical support or support engineering 3+ years leading teams in a hardware + software environment Strong hands-on troubleshooting across devices, systems, and integrations Experience in a phone-first support environment with real-time coaching Proven ability to build and scale support processes, workflows, and infrastructure Experience with tools like Zendesk, Salesforce, and Jira Strong understanding of case management, escalations, and SLA-driven support Experience building and maintaining Help Center / knowledge base content Ability to partner cross-functionally with Engineering, Product, and Business Systems Analytical mindset with a focus on improving performance through data Bonus Points For: Experience supporting connected devices, hardware, IoT or mission-critical systems Background building or scaling a technical support organization in a high-growth environment Experience developing Help Center / knowledge base strategy and content Familiarity with ERP and billing systems (e.g., NetSuite, Zoho Billing) Experience working cross-functionally with Engineering and Product to resolve systemic issues Strong analytical background with experience using support metrics to drive improvements Equal Employment OpportunityIt is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities. Anticipated starting salary: $120,000 - $135,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.