Valley Telephone

Job DescriptionJob Description SUMMARY The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Monitor 24/7 commercial circuits and core/wireless networks internally. Assist field technicians out on location with new installations, upgrades, or troubleshooting. Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones. Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations. Maintain logs of weekly or monthly maintenances and testing. Review Cisco and Nokia information, stats and troubleshooting tools within. Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed. Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner. Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor. Other duties may be assigned. EDUCATION and/or EXPERIENCE Technical background: Network Operations Center or Technical Support in a call center environment is desired. An ideal candidate is knowledgeable in Microsoft's Windows operating systems and basic networking. High school diploma or GED required. Associate's degree or technical certification is a plus Must have a valid Driver's License and insurable record. Must pass pre-employment screen, physical and background checks. OTHER SKILLS AND ABILITIES Must be self-starter. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be to work with little or no supervisory assistance. Ability to work in a team environment. Proficient keyboarding is highly desired (40 WPM.) Candidates must be able to work a monthly rotating shift covering 24/7, including holidays. Bilingual (English/Spanish) is preferred to provide quality service to customers.

Job DescriptionJob Description SUMMARY The Wireless Network Technician is responsible for the design, implementation, maintenance, and optimization of wireless network infrastructure across VTXC service areas. This role supports tower operations, customer deployments, and network performance through RF analysis, system configuration, and at times, fieldwork in outdoor environments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Design, implement, and maintain wireless network configurations. Perform wireless site surveys and RF evaluations to ensure optimal coverage and performance. Configure and optimize access points, radios, and tower equipment. Monitor and improve network performance using Layer 2 and Layer 3 technologies (VLANs, routing, switching). Collaborate with OSP teams and installers to support customer turn-ups and service deployments. Assist tower personnel with site installations, equipment upgrades, and replacements. Troubleshoot network, RF, and connectivity issues across the wireless infrastructure. Maintain compliance with OSHA and company safety standards. Other duties may be assigned. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Must have a valid Driver's License and insurable record. Must pass pre-employment screen, physical and background checks. OTHER SKILLS AND ABILITIES Basic knowledge of CO concepts, operation, maintenance and repair in the following related subjects: basic electricity, basic telephony, AC /DC power, grounding and protection. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP). Understanding of VLANs (802.1Q) and basic routing concepts. Understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax). Familiarity with RF fundamentals (RSSI, SNR, interference, link performance). Experience with Point-to-Point (PtP) and Point-to-Multipoint (PtMP) wireless systems preferred. Familiarity with wireless platforms such as Tarana, Cambium or MikroTik preferred. Experience with cabling tools (RJ45 crimpers, cable testers) and PoE systems. Ability to work at heights and in outdoor environments, including varying weather conditions. Ability to lift and install networking equipment. Relevant certifications (CompTIA Network+, CCNA, JNCIA) preferred.