Harvard Integrations LP

Job DescriptionJob DescriptionDescription: Acts as the primary point of contact for end-user support, hardware provisioning, and device lifecycle management. The ideal candidate will possess strong troubleshooting skills, hands-on experience managing mobile device fleets, and the technical aptitude to assist with broader infrastructure and deployment projects. Job Responsibilities/Key Accountabilities: Helpdesk Support: Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and connectivity issues. Log, track, and resolve issues efficiently via the ticketing system. Mobile Device Management (MDM): Provision, deploy, and manage corporate iPads, cell phones, and other mobile devices using enterprise MDM solutions. Endpoint Deployment: Configure and deploy Windows workstations, laptops, and peripherals for new hires, ensuring all hardware meets corporate security and software standards. Conference Room & AV Support: Maintain and troubleshoot audio/visual equipment and collaboration software in conference rooms to ensure seamless meetings. Access Management: Assist with user account provisioning, password resets, and role-based access control within Active Directory and Microsoft 365 environments. Asset Tracking: Maintain accurate inventory records of all IT hardware, software licenses, and mobile devices deployed across the organization. Network & Infrastructure Assistance: Serve as hands-on support for local network troubleshooting, cabling, basic server maintenance, and assisting with the transition of services from external vendors to in-house management. Other IT and technical duties as assigned. Requirements: Educational: Minimum of 1-3 years of experience in IT support, helpdesk, or a similar technical role. Job Requirements/Knowledge and Experience: Proven experience with Mobile Device Management (MDM) platforms for deploying and securing iPads and cellular devices. Strong working knowledge of the Windows 11 operating system and standard corporate hardware. Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint) and basic Active Directory management. Experience using RMM (Remote Monitoring and Management) tools to support remote or local endpoints. Excellent problem-solving skills and the ability to communicate technical concepts clearly to non-technical staff. Experience in a manufacturing or industrial IT environment. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and hardware (switches, access points). Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Fundamentals).