In-Telecom
Slidell, Louisiana
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
In-Telecom
Slidell, Louisiana
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
In-Telecom
Slidell, Louisiana
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.
Job Description Job Description Description The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration-maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability. Key Responsibilities L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues: Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts. Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance. Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment. Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues. Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics. Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot. Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online. Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan. Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate. Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager. Skills, Knowledge and Expertise Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows. Microsoft Cloud & Identity Stack: Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID. Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager. Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks. Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization). Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting. Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs. Platform & Tooling Ecosystem: Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik. Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot. Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst. Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders. Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+. Benefits Health & Wellness: Medical, dental, and vision insurance. Life Insurance: Employer-paid life insurance. Retirement: 401(k) retirement plan with company match. Time Off: Paid Time Off (PTO) and paid company holidays. Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.