Ursitti Enterprises LLC

Job DescriptionJob Description An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff. Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Qualifications: Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Job Type: Full-time Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday

Job DescriptionJob Description Job Title: Junior IT Support Department: IT Reports to: IT Manager Job Summary: A Junior IT Support Specialist will provide technical assistance to our attorneys and staff. The ideal candidate will have experience with Microsoft 365 applications, Windows operating systems, strong communication skills, and a proactive approach to troubleshooting IT issues. Experience with TSQL and SSRS is a plus, as is prior work in a law firm environment. Responsibilities: • Provide technical support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint and other firm related software. • Provide technical support for Windows 10 and 11 operating systems and iOS and Android devices. • Troubleshoot hardware and software issues for end-users, both remotely and in person. • Assist with network and system administration tasks as needed. • Support/create database queries, stored procedures, and reporting using T-SQL and SSRS (preferred but not required). • Maintain IT documentation, including troubleshooting guides and system configurations. • Ensure data security and compliance with law firm policies and industry regulations. • Communicate effectively with attorneys, staff, and external vendors to resolve IT-related concerns. • Assist with software installations, updates, and user training. • Assist in other technical projects as required. Education and Experience: • 1-3 years of IT support experience, preferably in a law firm or professional services environment. • Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint). • Experience with Windows 10 and Windows 11 operating systems. • Strong problem-solving and communication skills. • Experience with T-SQL and SSRS (preferred but not required). • Knowledge of networking, security protocols, and IT best practices. • Ability to work independently and collaboratively in a fast-paced environment Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Work in the office three days a week This organization is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.