Alcala Consulting, Inc.
Pasadena, California
Job DescriptionJob Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're seeking a reliable and personable Level 2 Technology Support Specialist who can confidently troubleshoot in Windows, macOS, and Linux environments, communicates effectively, follows established processes, and consistently delivers an excellent client experience. This role is ideal for someone seeking a long-term career in MSP support-not for those looking to use it as a fast-track into DevOps, cloud engineering, or SOC work. We invest heavily in training and expect a stable, long-term fit. What You'll DoTechnical Responsibilities • Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux • Close 8 to 10 tickets per day • Support Microsoft 365, Azure AD, and common SMB infrastructure • Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi) • Configure and deploy desktops, laptops, and small office hardware • Assist with onboarding/offboarding • Perform patching, updates, and maintenance following SOPs • Escalate only when appropriate • Travel to client locations as needed Client Interaction • Communicate clearly with technical and non-technical users • Keep clients calmly informed during issue resolution • Provide friendly, professional customer service at all times Operational Discipline • Document work thoroughly • Stay within process-no shortcutting, no freelancing • Maintain accurate records, inventory, and ticket notes • Participate in an on-call rotation Who Thrives in This Role The right person: • Is personable and patient • Completes tasks fully-no loose ends • Stays organized and documents everything • Balances speed with thoroughness • Communicates consistently • Enjoys troubleshooting across multiple OSes • Wants a long-term role in MSP work • Learns steadily but isn't chasing cloud/DevOps/SOC career pivots • Keeps their cool under pressure • Appreciates clear structure and predictable processes Requirements These are must-haves. • 3-5 years in a helpdesk, MSP, or technical support role • Solid troubleshooting in Windows, macOS, and Linux (basic-to-intermediate Linux required) • Confident with Microsoft 365 and Azure AD admin tasks • Strong understanding of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi, VLANs, VPNs) • Experience supporting remote workers • Familiarity with printers, scanners, and peripherals • Strong written and verbal communication skills • Ability to lift up to 60 lbs and travel locally • Valid driver's license and reliable transportation Preferred (Not Required) • CompTIA A+, Network+, or equivalent certifications • M365 or Azure certifications • Experience with RMM/PSA tools • Basic scripting familiarity (PowerShell, Bash) • Prior MSP experience Who Should NOT Apply This role is NOT a fit if you: • Are aiming for DevOps, cloud engineering, SOC/SIEM roles, or cybersecurity analyst positions • Want deep engineering projects instead of user support • Are uncomfortable documenting work or following SOPs • Prefer to work alone without client interaction • Want rapid title changes or constant novelty • Get frustrated with non-technical clients • Don't plan to stay at least 2-3 years • Dislike occasionally traveling to client sites Why Join Alcala Consulting • Stable MSP with a 27-year track record • Supportive, professional, no-drama team culture • Real training and growth within the MSP path • Exposure to diverse environments and technologies • Clear expectations, clear structure, and a reliable workload • A team that values professionalism and strong client relationships If you're technically solid, personable, and want a long-term MSP career-not a stepping stone-we'd love to meet you. Benefits Comprehensive benefits package, including health, dental, and vision insurance. Retirement plan with company match. Paid time off and holidays. Opportunities for professional development and career growth. A supportive and collaborative work environment.
Job DescriptionJob Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're seeking a reliable and personable Level 2 Technology Support Specialist who can confidently troubleshoot in Windows, macOS, and Linux environments, communicates effectively, follows established processes, and consistently delivers an excellent client experience. This role is ideal for someone seeking a long-term career in MSP support-not for those looking to use it as a fast-track into DevOps, cloud engineering, or SOC work. We invest heavily in training and expect a stable, long-term fit. What You'll DoTechnical Responsibilities • Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux • Close 8 to 10 tickets per day • Support Microsoft 365, Azure AD, and common SMB infrastructure • Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi) • Configure and deploy desktops, laptops, and small office hardware • Assist with onboarding/offboarding • Perform patching, updates, and maintenance following SOPs • Escalate only when appropriate • Travel to client locations as needed Client Interaction • Communicate clearly with technical and non-technical users • Keep clients calmly informed during issue resolution • Provide friendly, professional customer service at all times Operational Discipline • Document work thoroughly • Stay within process-no shortcutting, no freelancing • Maintain accurate records, inventory, and ticket notes • Participate in an on-call rotation Who Thrives in This Role The right person: • Is personable and patient • Completes tasks fully-no loose ends • Stays organized and documents everything • Balances speed with thoroughness • Communicates consistently • Enjoys troubleshooting across multiple OSes • Wants a long-term role in MSP work • Learns steadily but isn't chasing cloud/DevOps/SOC career pivots • Keeps their cool under pressure • Appreciates clear structure and predictable processes Requirements These are must-haves. • 3-5 years in a helpdesk, MSP, or technical support role • Solid troubleshooting in Windows, macOS, and Linux (basic-to-intermediate Linux required) • Confident with Microsoft 365 and Azure AD admin tasks • Strong understanding of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi, VLANs, VPNs) • Experience supporting remote workers • Familiarity with printers, scanners, and peripherals • Strong written and verbal communication skills • Ability to lift up to 60 lbs and travel locally • Valid driver's license and reliable transportation Preferred (Not Required) • CompTIA A+, Network+, or equivalent certifications • M365 or Azure certifications • Experience with RMM/PSA tools • Basic scripting familiarity (PowerShell, Bash) • Prior MSP experience Who Should NOT Apply This role is NOT a fit if you: • Are aiming for DevOps, cloud engineering, SOC/SIEM roles, or cybersecurity analyst positions • Want deep engineering projects instead of user support • Are uncomfortable documenting work or following SOPs • Prefer to work alone without client interaction • Want rapid title changes or constant novelty • Get frustrated with non-technical clients • Don't plan to stay at least 2-3 years • Dislike occasionally traveling to client sites Why Join Alcala Consulting • Stable MSP with a 27-year track record • Supportive, professional, no-drama team culture • Real training and growth within the MSP path • Exposure to diverse environments and technologies • Clear expectations, clear structure, and a reliable workload • A team that values professionalism and strong client relationships If you're technically solid, personable, and want a long-term MSP career-not a stepping stone-we'd love to meet you. Benefits Comprehensive benefits package, including health, dental, and vision insurance. Retirement plan with company match. Paid time off and holidays. Opportunities for professional development and career growth. A supportive and collaborative work environment.
Alcala Consulting, Inc.
Pasadena, California
Job DescriptionJob Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP. If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you'll fit right in. This role is ideal for someone who wants a steady career in IT support-not someone looking to "use this job as a launchpad into DevOps or cybersecurity within a year." We invest in people who want to grow inside the MSP world and provide long-term value to our clients. What You'll Do You'll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments. You will: • Answer and document support requests through our ticketing system • Troubleshoot Level 1 issues across Windows, macOS, and Linux • Close 10 to 15 tickets per day • Provide friendly, clear communication to clients of all technical backgrounds • Set up, configure, and maintain workstations, printers, and peripherals • Perform updates, upgrades, and basic system maintenance • Assist with onboarding and offboarding tasks • Follow step-by-step procedures and escalate when needed • Participate in an on-call rotation • Travel to client sites when necessary (mileage reimbursed) • Keep accurate notes, documentation, and inventory records You'll work closely with our senior technicians and have clear processes to follow, so you're never guessing or alone. What We're Looking For We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities. The right person: • Is personable, patient, and communicates clearly • Completes tasks fully-no excuses, no loose ends • Manages their time well and keeps clients informed • Stays calm under pressure and handles difficult situations professionally • Follows established procedures and respects escalation paths • Learns steadily without needing to chase cloud, DevOps, or security specialties • Wants a stable, long-term role in technical support • Enjoys troubleshooting and helping people If you are the type of person who takes pride in doing things correctly and consistently, this is your environment. Who This Role Is NOT For This is where we repel the bad fits on purpose. Do not apply if: • You're looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles • You need constant novelty or dislike structure • You prefer working alone without client interaction • You struggle with documentation or staying organized • You want to rewrite processes instead of following them • You're uncomfortable with on-call rotations • You're not planning to stay at least 2-3 years We invest heavily in training, so we only hire people who want to grow with us. Why Join Alcala Consulting • Stable, established MSP with a 27-year track record • Supportive team environment-not cutthroat, not chaotic • Training and growth within the MSP skill set • Exposure to a variety of industries and real-world systems • A place where reliability and professionalism are valued • Clear processes, clear expectations, and no drama Our best people stay because they enjoy the work, the clients, the team, and the culture. If that sounds like you, we'd like to meet you. Requirements Skills and ExperienceRequired • 1-3 years of technical support experience in a help desk with service level agreements • Experience supporting Windows and macOS (Linux basics a plus) • Working knowledge of Microsoft 365 and basic administration • Adding and removing users in Active Directory • Updating group policy objects • Understanding of networking fundamentals (DNS, DHCP, IP addressing) • Troubleshooting network connectivity issues on workstations • Ability to diagnose common hardware and software issues • Strong customer service skills • Clear written and verbal communication • Ability to lift up to 60 lbs and travel to client sites • Valid driver's license and reliable transportation • Able to type at least 40 WPM Nice to Have (Not Required) • CompTIA A+, Network+, or equivalent • Exposure to supporting printers, scanners, and office hardware Benefits Paid time off, 401K match, paid group medical, dental, vision, and life insurance.
Job DescriptionJob Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP. If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you'll fit right in. This role is ideal for someone who wants a steady career in IT support-not someone looking to "use this job as a launchpad into DevOps or cybersecurity within a year." We invest in people who want to grow inside the MSP world and provide long-term value to our clients. What You'll Do You'll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments. You will: • Answer and document support requests through our ticketing system • Troubleshoot Level 1 issues across Windows, macOS, and Linux • Close 10 to 15 tickets per day • Provide friendly, clear communication to clients of all technical backgrounds • Set up, configure, and maintain workstations, printers, and peripherals • Perform updates, upgrades, and basic system maintenance • Assist with onboarding and offboarding tasks • Follow step-by-step procedures and escalate when needed • Participate in an on-call rotation • Travel to client sites when necessary (mileage reimbursed) • Keep accurate notes, documentation, and inventory records You'll work closely with our senior technicians and have clear processes to follow, so you're never guessing or alone. What We're Looking For We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities. The right person: • Is personable, patient, and communicates clearly • Completes tasks fully-no excuses, no loose ends • Manages their time well and keeps clients informed • Stays calm under pressure and handles difficult situations professionally • Follows established procedures and respects escalation paths • Learns steadily without needing to chase cloud, DevOps, or security specialties • Wants a stable, long-term role in technical support • Enjoys troubleshooting and helping people If you are the type of person who takes pride in doing things correctly and consistently, this is your environment. Who This Role Is NOT For This is where we repel the bad fits on purpose. Do not apply if: • You're looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles • You need constant novelty or dislike structure • You prefer working alone without client interaction • You struggle with documentation or staying organized • You want to rewrite processes instead of following them • You're uncomfortable with on-call rotations • You're not planning to stay at least 2-3 years We invest heavily in training, so we only hire people who want to grow with us. Why Join Alcala Consulting • Stable, established MSP with a 27-year track record • Supportive team environment-not cutthroat, not chaotic • Training and growth within the MSP skill set • Exposure to a variety of industries and real-world systems • A place where reliability and professionalism are valued • Clear processes, clear expectations, and no drama Our best people stay because they enjoy the work, the clients, the team, and the culture. If that sounds like you, we'd like to meet you. Requirements Skills and ExperienceRequired • 1-3 years of technical support experience in a help desk with service level agreements • Experience supporting Windows and macOS (Linux basics a plus) • Working knowledge of Microsoft 365 and basic administration • Adding and removing users in Active Directory • Updating group policy objects • Understanding of networking fundamentals (DNS, DHCP, IP addressing) • Troubleshooting network connectivity issues on workstations • Ability to diagnose common hardware and software issues • Strong customer service skills • Clear written and verbal communication • Ability to lift up to 60 lbs and travel to client sites • Valid driver's license and reliable transportation • Able to type at least 40 WPM Nice to Have (Not Required) • CompTIA A+, Network+, or equivalent • Exposure to supporting printers, scanners, and office hardware Benefits Paid time off, 401K match, paid group medical, dental, vision, and life insurance.