Job DescriptionJob DescriptionDescription:Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST.Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time Remote (Must reside in New Mexico, Texas, or Arizona) Make a Difference with Every Call Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly-so they can focus on what really matters: patient care. Who We Are UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day. As a Service Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes. What You'll Do Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). Support multiple clients Identify and document customer issues clearly and accurately Escalate unresolved tickets to appropriate internal teams as needed Accurately assign ticket urgency and impact following ITIL best practices Assist clinicians-including doctors, nurses, and therapists-with EHR usability Deliver outstanding customer service through clear communication, patience, and empathy Requirements: High School diploma or GED (or equivalent experience) Must have hard wired connection to router. Previous experience in a customer service or technical support role Basic knowledge of PC operations and desktop applications Strong verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Openness to feedback and eagerness to learn Adaptability and self-motivation in a remote work setting Preferred but not required: CompTIA A+ certification Experience working in Electronic Health Record (EHR) systems Familiarity with medical terminology Before You Apply Please complete the Microsoft Speed Test and email your results to . Be sure your computer is connected via Ethernet for accurate results. Why Join UnityBPO? Mission-Driven Work: Support healthcare teams and improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription:Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST.Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time Remote (Must reside in New Mexico, Texas, or Arizona) Make a Difference with Every Call Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly-so they can focus on what really matters: patient care. Who We Are UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day. As a Service Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes. What You'll Do Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). Support multiple clients Identify and document customer issues clearly and accurately Escalate unresolved tickets to appropriate internal teams as needed Accurately assign ticket urgency and impact following ITIL best practices Assist clinicians-including doctors, nurses, and therapists-with EHR usability Deliver outstanding customer service through clear communication, patience, and empathy Requirements: High School diploma or GED (or equivalent experience) Must have hard wired connection to router. Previous experience in a customer service or technical support role Basic knowledge of PC operations and desktop applications Strong verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Openness to feedback and eagerness to learn Adaptability and self-motivation in a remote work setting Preferred but not required: CompTIA A+ certification Experience working in Electronic Health Record (EHR) systems Familiarity with medical terminology Before You Apply Please complete the Microsoft Speed Test and email your results to . Be sure your computer is connected via Ethernet for accurate results. Why Join UnityBPO? Mission-Driven Work: Support healthcare teams and improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job DescriptionJob DescriptionDescription:Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST.Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time Remote (Must reside in NM, TX, or AZ) Pay $14.00 Make a Difference with Every Call Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need. As a Patient Customer Service Support Specialist, you'll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You'll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for. Who We Are UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day. What You'll Do Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). Identify and document customer issues clearly and accurately. Escalate unresolved tickets to appropriate internal teams as needed. Accurately document every call. Deliver outstanding customer service through clear communication, patience, and empathy Requirements: High School diploma or GED (or equivalent experience) Must have hard wired connection to router. Previous experience in a customer service or technical support role Previous Call Center Experience Basic knowledge of PC operations and desktop applications Excellent verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Ability to maintain and calm, professional demeanor in challenging situations. Adaptability and self-motivation in a remote work setting. Strong customer empathy, patience, and a commitment to provide high-quality service. Preferred but not required: Experience with My Pres and My Chart Familiarity with medical terminology Experience working in Electronic Health Record (EHR) systems Before You Apply Please complete the Microsoft Speed Test and email your results to . Be sure your computer is connected via Ethernet for accurate results. Why Join UnityBPO? Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ. Inclusive Culture: We welcome applicants of all ages and backgrounds. Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription:Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST.Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time Remote (Must reside in NM, TX, or AZ) Pay $14.00 Make a Difference with Every Call Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need. As a Patient Customer Service Support Specialist, you'll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You'll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for. Who We Are UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day. What You'll Do Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). Identify and document customer issues clearly and accurately. Escalate unresolved tickets to appropriate internal teams as needed. Accurately document every call. Deliver outstanding customer service through clear communication, patience, and empathy Requirements: High School diploma or GED (or equivalent experience) Must have hard wired connection to router. Previous experience in a customer service or technical support role Previous Call Center Experience Basic knowledge of PC operations and desktop applications Excellent verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Ability to maintain and calm, professional demeanor in challenging situations. Adaptability and self-motivation in a remote work setting. Strong customer empathy, patience, and a commitment to provide high-quality service. Preferred but not required: Experience with My Pres and My Chart Familiarity with medical terminology Experience working in Electronic Health Record (EHR) systems Before You Apply Please complete the Microsoft Speed Test and email your results to . Be sure your computer is connected via Ethernet for accurate results. Why Join UnityBPO? Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ. Inclusive Culture: We welcome applicants of all ages and backgrounds. Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job DescriptionJob DescriptionDescription:WHO WE ARE At UnityBPO, we're more than a Healthcare IT company-we're the lifeline for clinicians and patients across the country. We thrive where it matters most: supporting doctors, patients, and the technology that connects them. Our mission is simple: humanize technology so healthcare professionals can focus on saving lives. We value honesty, teamwork, and employee growth while creating an open, supportive workplace. We're looking for an IT Operations Specialist to join our UEM Depot team. In this role, you'll configure, deploy, track, and support laptops, tablets, desktops, and peripherals for Unity's clients and internal users. Equipment retrieval, sanitization and secure disposal is also required. You'll also manage inventory, shipping, repairs, and device security-all while helping end users quickly resolve hardware/software issues. ROLES, RESPONSIBILITIES and EXPECTATION: This is an on-site position and not a remote role. End user computing device support. Respond to telephone calls, emails, and support tickets. Manage daily incident, request, and problem tickets. Responsible for Asset Management records. Manage device inventory and coordinate device procurement as needed. Manage shipping material procurement. Manage all shipping/receiving records, create shipments with various postal services. Successfully resolve common hardware and software problems on mobile devices. Perform hardware troubleshooting and repair. Coordinate repair services with hardware vendors. Ability to use UEM configuration management tools such as VMware Workspace ONE and Microsoft Intune. Handle client communications and meetings. Handle escalations from Client for End user computing issues. Handle escalations from T1 and T2 agents for end user computing device issues. Attend Customer and Vendor coordinated meetings as required. Prepare reports as needed. Create knowledge articles and user documentation as needed. Meet required productivity expectations, and adhere to required SLAs. Capacity to work independently and effectively while maintaining good team interactions. Additional duties as defined by leadership Requirements: EDUCATION AND EXPERIENCE Associates Degree or equivalent work experience in Information Technology. 3-5 years previous IT Experience. Experience in PC hardware, software and network troubleshooting. Experience in UEM Configuration Management Software. Experience in ServiceNow or other ITSM tool. Experience in MS tools such as Excel and Word for documentation. Self-starter that is able to collaborate actively with others in a cross-functional team. Excellent organizational/administrative/customer service skills with high standards of quality and agility to re-prioritize as necessary. Proven ability to work in a fast-paced environment. Excellent communication skills to act as a link between end users and higher-level support. Demonstrated knowledge of Mobile devices and end user Applications. REQUIREMENTS STRONGLY DESIRED: Bachelor's Degree Microsoft EndPoint Management Certifications preferred CompTIA A+ and Network + Certifications preferred Healthcare environment experience preferred Loss prevention, workflow and security knowledge are a plus Personal Attributes: Integrity, honesty and personal responsibility. Values employees and can genuinely articulate their positive contributions. Values teamwork and understands the importance of collaboration. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Ability to make reasonably quick decisions and take informed risks. Pleasant and approachable demeanor. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription:WHO WE ARE At UnityBPO, we're more than a Healthcare IT company-we're the lifeline for clinicians and patients across the country. We thrive where it matters most: supporting doctors, patients, and the technology that connects them. Our mission is simple: humanize technology so healthcare professionals can focus on saving lives. We value honesty, teamwork, and employee growth while creating an open, supportive workplace. We're looking for an IT Operations Specialist to join our UEM Depot team. In this role, you'll configure, deploy, track, and support laptops, tablets, desktops, and peripherals for Unity's clients and internal users. Equipment retrieval, sanitization and secure disposal is also required. You'll also manage inventory, shipping, repairs, and device security-all while helping end users quickly resolve hardware/software issues. ROLES, RESPONSIBILITIES and EXPECTATION: This is an on-site position and not a remote role. End user computing device support. Respond to telephone calls, emails, and support tickets. Manage daily incident, request, and problem tickets. Responsible for Asset Management records. Manage device inventory and coordinate device procurement as needed. Manage shipping material procurement. Manage all shipping/receiving records, create shipments with various postal services. Successfully resolve common hardware and software problems on mobile devices. Perform hardware troubleshooting and repair. Coordinate repair services with hardware vendors. Ability to use UEM configuration management tools such as VMware Workspace ONE and Microsoft Intune. Handle client communications and meetings. Handle escalations from Client for End user computing issues. Handle escalations from T1 and T2 agents for end user computing device issues. Attend Customer and Vendor coordinated meetings as required. Prepare reports as needed. Create knowledge articles and user documentation as needed. Meet required productivity expectations, and adhere to required SLAs. Capacity to work independently and effectively while maintaining good team interactions. Additional duties as defined by leadership Requirements: EDUCATION AND EXPERIENCE Associates Degree or equivalent work experience in Information Technology. 3-5 years previous IT Experience. Experience in PC hardware, software and network troubleshooting. Experience in UEM Configuration Management Software. Experience in ServiceNow or other ITSM tool. Experience in MS tools such as Excel and Word for documentation. Self-starter that is able to collaborate actively with others in a cross-functional team. Excellent organizational/administrative/customer service skills with high standards of quality and agility to re-prioritize as necessary. Proven ability to work in a fast-paced environment. Excellent communication skills to act as a link between end users and higher-level support. Demonstrated knowledge of Mobile devices and end user Applications. REQUIREMENTS STRONGLY DESIRED: Bachelor's Degree Microsoft EndPoint Management Certifications preferred CompTIA A+ and Network + Certifications preferred Healthcare environment experience preferred Loss prevention, workflow and security knowledge are a plus Personal Attributes: Integrity, honesty and personal responsibility. Values employees and can genuinely articulate their positive contributions. Values teamwork and understands the importance of collaboration. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Ability to make reasonably quick decisions and take informed risks. Pleasant and approachable demeanor. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.