Talentporte

Job DescriptionJob DescriptionHelpdesk AnalystPosition: Direct HireLocation: Saint Louis, MO (downtown).Hours: M - F (8 to 5).Schedule: Flexible work schedules, currently working in a hybrid working environment.Salary: $50K - $60K (commensurate with experience).Status: Must be a US citizen.Benefits: They offer competitive benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, HSA, PTO, 401(k) plan, and paid parking or transportation allowance. They also offer some unique benefits including paid day off for birthdays, office casual dress code, tuition reimbursement and more.Must Have: Reside in Saint Louis, MO (local).Education: Associate degree in an IT related field or equivalent experience.Summary: Our client is looking for a Helpdesk Analyst with 1+ years of IT experience to join their Helpdesk Service Team. Job Description: Provide Level 1 technical support. Provide friendly, courteous, and quality systems support to all users. Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications). Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others. Assist with inventory control and tracking of IT assets throughout the firm. Perform employee office moves relating to IT. Image new computers and configure them for deployment to members. Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events. Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots. Participate in an on-call after hours schedule for emergency assistance when needed. Skills Needed: Strong customer service and communication skills. Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access). Knowledge of Android and iPhone device setup and troubleshooting. Intermediate knowledge of Windows 10 and Operating Systems. Knowledge of VPN and VMWare Horizon connectivity principles. Working knowledge of Active Directory and user account changes. Working Knowledge of Microsoft Teams including Teams voice and video conferencing. Technical aptitude with strong PC literacy skills. Strong problem-solving skills and decision-making ability. Ability to learn and apply technical information in a fast-paced, demanding work environment. Flexibility to accommodate helpdesk hours of operation, including participating in after-hour on-call schedule. Strong enthusiasm and desire to learn. Work well in a team environment. At least one year's experience in a Call Center/Helpdesk position. Minimum of associate's degree in computer technology or business-related degree or equivalent experience. Preferred: A+ Certification. Preferred: Certification as Microsoft Office Specialist.

Job DescriptionJob DescriptionNetwork TechnicianPosition: Contract (12 months) conversion or other projects unknown after assignment.Location: Edwardsville, IL.Pay: $45.00 to $50.00 an hour (depending on experience).Hours: 7:30 a.m. to 4:30 p.m. (M - F).Schedule: NO hybrid or remote (100% on-site).Status: Must be a US citizen.Onboarding: Drug Test, Background Check and Credit Check.Benefits: 6 paid holidays, 10 days of accrued PTO per year, medical/dental/vision/life insurance.Summary: Our client is seeking a Network Technician to support production-level device configuration and testing for our client. This role is execution-focused and involves following established work instructions and processes to ensure accuracy and consistency. This position does not include design or architecture responsibilities. The technician will work under the direction of engineering and production leadership to deliver high-quality, production-ready network solutions.Responsibilities:• Perform configuration and testing of: Networking devices, Wireless equipment, Telecommunications hardware. • Execute: OS installations, Firmware upgrades, License installations per customer standards.• Configure and test devices including: Routers, Switches, Wireless access points. • Perform basic troubleshooting of configuration and logical issues. • Accurately capture: Configuration data, Quality control (QC) records, Testing results. • Conduct quality checks and physical audits of equipment and accessories. • Track work status and progress using established tools. • Follow: Engineering documentation, Network design documents, Rack elevations.• Escalate issues when: Work instructions are unclear o Errors are identified. • Provide feedback to improve documentation and production processes.Required Experience:• 2-4 years of experience in: Network Technician roles, Data Center Technician roles, or similar production-focused environments.Technical Skills:• Working knowledge of: Networking fundamentals (routing, switching, basic wireless).• Experience configuring network devices using documented procedures. • Basic troubleshooting capabilities. • Ability to identify when escalation is required.Core Competencies:• Strong attention to detail and commitment to quality. • Ability to follow detailed instructions with high accuracy. • Ability to work in a fast-paced, production environment. • Comfortable working independently and within a team. • Adaptability to changing priorities and workloads. • Strong written and verbal communication skills.Preferred Qualifications:• Experience with Juniper networking equipment.