S R INTERNATIONAL INC

Job DescriptionJob DescriptionJob Description: Key Responsibilities: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Ensure quality standards and SLAs are followed. Serves as a contact for level 1 support for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Coordinates with co-workers to research problems and find solutions. Coordinates with user to participate in diagnostic procedures or by listening to and following instructions. Track every call or email in the IT ticketing system, currently ServiceNow. Monitor call center software for incoming calls and answer promptly. Suggest update to the user-training manuals, KBs, and procedures. On-site training will take place in Harrisburg. After the training is complete, this is currently a full-time teleworking opportunity but telework policies are subject to change. This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC) including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites. Training will occur in a CEDC or OA facility in Harrisburg. After training, this will be a teleworking (work from home) position but may change in the future. The candidate will be expected to have a dedicated workspace available for a Commonwealth provided computer and a stable internet connection. Required Experience 1 to 3 years of help desk experience Preferred Qualifications Experience at a similar service desk environment Experience with ServiceNow or similar ticketing system

Job DescriptionJob DescriptionJob Title: Hardware/Software Technical Support Client: Commonwealth of PA - SCI Mahanoy Job ID: 799082 Role: Onsite Location: Schuylkill County Closing Date: 04/06/2026 Technology Coordinator Hardware/Software Technical Support The Technology Coordinator serves as the primary IT support resource for SCI Mahanoy, responsible for delivering handson technical assistance, systems administration, equipment maintenance, and technology operations for the institution. This role requires 5+ years of technical support experience, including calltracking/ticketing systems, hardware/software troubleshooting, and IT operations. Key Responsibilities Provide onsite technical support for computer hardware, software, network connectivity, and automation systems. Perform systems administration: configure systems per DOC/OA standards, manage user accounts, maintain network resources, and conduct system audits. Install, upgrade, and maintain computer and network equipment, including internal components, cabling, software packages, and inhouse applications. Troubleshoot automation issues, perform diagnostics, evaluate malfunctioning equipment, and coordinate vendor maintenance. Restore data, maintain problem logs, document findings, and manage support tickets. Serve as Facility Administrator for the GTL Tablet/Kiosk System (resetting PINs, unlocking tablets, managing RMAs, reporting issues). Maintain and track IT assets, conduct annual inventory, manage equipment retention/destruction in ServiceNow, and ensure proper tagging and documentation. Provide user support, answer technical questions, train staff, and identify training needs. Serve as liaison between facility staff, MIS Bureau, Business Manager, and IT teams; prepare reports and maintain compliance with DOC/OA policies. Develop software applications and improved automated processes; perform systems analysis and create implementation plans. Manage ITrelated equipment procurement, research vendors, submit acquisition requests, and track incoming orders. Deliver support to SCI Frackville, Allentown, and Reading PBPPs as needed. Perform additional technical duties and special assignments as required. Requirements 5+ years technical support experience (hardware, software, ticketing systems, call tracking). Ability to work fully onsite at SCI Mahanoy (301 Morea Rd, Frackville, PA). Experience with computer systems, networking, diagnostics, and systems administration. Strong documentation, troubleshooting, and usersupport capabilities.

Job DescriptionJob DescriptionJob Title: Tier 2 IT Support Specialist (Operational Support) Job Code: PA 800369 Client: Commonwealth of Pennsylvania CEDC Location: Harrisburg, PA (Hybrid) Duration: Contract Position Overview The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards. Key Responsibilities Provide Tier 2 technical support for desktops, laptops, printers, scanners, and applications Perform troubleshooting, diagnosis, imaging, configuration, and installation of hardware/software Support remote users and multiple office locations using remote tools Utilize tools such as SCCM, Active Directory, remote desktop, and PowerShell Manage user accounts, groups, mailboxes, and permissions Assist with device deployment, upgrades, and equipment lifecycle management Perform desktop migrations, moves, and printer troubleshooting Track and resolve issues through ServiceNow ticketing system Ensure compliance with security policies and CISO guidelines Provide excellent customer support and prioritize tasks effectively Required Skills & Experience Experience with SCCM deployment processes and configurations Experience managing server folder permissions and shared resources Strong knowledge of: Windows environments and desktop support Active Directory and account management Remote troubleshooting tools and techniques Ability to work independently and manage multiple tasks Strong communication and customer service skills Preferred Qualifications 2+ years of experience supporting Commonwealth of Pennsylvania customers Experience with ServiceNow or similar ticketing systems Familiarity with PowerShell scripting and remote management tools Primary Skills SCCM, Active Directory, Desktop Support, Troubleshooting, ServiceNow, PowerShell, Windows Support Flexible work from home options available.