Acture Solutions Inc

Job DescriptionJob Description Job Title: Senior Systems Engineer (MSP) Location: Fishkill, NY (preferred), Albany, NY Schedule: Monday-Friday, 8:30 AM-5:00 PM (Hybrid after training) Acture Solutions is hiring a Senior Systems Engineer to join our Centralized Services team. This is a client-facing, hands-on infrastructure role supporting a diverse portfolio across government, education, and commercial environments. If you have strong experience in Windows Server, Microsoft 365, virtualization, and cloud infrastructure-and enjoy solving complex problems in a fast-paced MSP-this is a high-impact role with growth opportunity. What You'll Do Design, implement, and support Windows and Linux server environments Manage enterprise infrastructure including Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 Support Azure services including Entra ID, Intune, SharePoint, and SCCM Administer virtualization platforms: VMware (primary), plus Hyper-V and Proxmox Perform system upgrades, migrations, and infrastructure deployments Troubleshoot escalated issues and perform root cause analysis Manage backup and disaster recovery solutions (VEEAM, SaaS Backup) Apply security best practices including patching, endpoint protection, and email security (SPF, DKIM, DMARC) Monitor and optimize systems for uptime, performance, and reliability Collaborate with project teams and support staff across multiple client environments Maintain technical documentation and system inventories Support compliance efforts (HIPAA, SOC2, FERPA) What You Bring Education & Experience Bachelor's degree in IT, Computer Science, or equivalent experience 5+ years of systems engineering or administration experience (MSP strongly preferred) Required Technical Skills Windows Server (), Active Directory, Group Policy, PowerShell Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID) VMware administration and support Mobile Device Management (MDM) experience (Intune, Jamf, Mosyle, or similar) Strong knowledge of DNS, DHCP, and endpoint management Valid driver's license and background check required. Preferred Experience Hyper-V and/or Proxmox SCCM and patch management tools Veeam or similar backup solutions Email security protocols (SPF, DKIM, DMARC) Linux server administration Duo build out experience. Proxmox Core Competencies Strong troubleshooting and problem-solving skills Ability to manage multiple client environments and priorities Clear communication with both technical teams and end users Ability to work independently in a fast-paced, client-facing environment Who We Are Acture Solutions is a growing IT Managed Service Provider (MSP) delivering secure, scalable infrastructure, cloud, and cybersecurity solutions. We partner with organizations to improve performance, security, and long-term success. Why Join Acture Solutions? Work on diverse, complex environments across multiple industries Exposure to modern cloud, security, and infrastructure technologies Collaborative, team-oriented culture with real growth opportunity What We Offer Salary: $100,000-$130,000 (based on experience) Medical, dental, vision, 401(k), EAP Generous paid time off Hybrid work flexibility

Job DescriptionJob Description Job Title: Helpdesk Level 1 Technician Location: Fishkill, NY Schedule: Full-Time Mon-Fri Onsite 830a-5p with 30-minute lunch Launch Your IT Career in a Role That Matters Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Fishkill, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment. What You'll Do Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya) Provide technical support for internal staff and external clients across multiple environments Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation Assist with user onboarding/offboarding, account setup, and access management Support workstation setup, imaging, and basic device configuration Maintain and update internal documentation, knowledge base articles, and standard operating procedures What You Bring High School Diploma or GED required Associate's degree in a computer-related field or equivalent experience preferred Familiarity with Windows environments, Microsoft 365, and Active Directory Strong written and verbal communication skills Ability to manage multiple support requests in a fast-paced environment Customer-focused mindset with a willingness to learn and grow Skills for Success Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory Exposure to ticketing systems and remote support tools Understanding of basic networking concepts (DNS, DHCP, VPN) Experience with Autotask PSA, Kaseya, or Datto RMM is a plus Ability to prioritize tasks and resolve issues efficiently Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don't just support IT-we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter. What We Offer Salary range: $48,000-$60,000 (based on experience) Medical, dental, vision, 401(k), and Employee Assistance Program 13 paid holidays and generous paid time off A culture that values collaboration, respect, and impact Ready to Get Started? If you're passionate about technology, enjoy helping others, and want to build your IT career, we encourage you to apply. A valid driver's license and background check are required.

Job DescriptionJob Description Job Title: IT Services Support Summer Intern Location: Chappaqua, NY Schedule: Full-time, Mon-Fri, 7:00 AM - 3:00 PM EST (July-August) Launch Your IT Career in a Role That Matters Acture Solutions is looking for multiple motivated and service-minded IT Services Support Summer Interns to join our on-site support team within the education sector in Chappaqua, NY. If you love solving problems, working with technology, and making a difference for real users every day-this is your chance to build your career in a supportive, people-first environment. What You'll Do As the IT Services Support Summer Intern, you will report directly to the Technology Operations Site Manager and contribute to a variety of hands-on tasks that support the technology infrastructure in an educational setting: • Light Spreadsheet Work: o Scan and catalog asset tags/district tags from retired or collected devices o Share data with the team for inventory updates • Cable Setup: o Install/replace HDMI cables, docks, and remove obsolete cabling o Tasks may require ladder use and working in less-than-clean environments • Organization: o Move, organize, and consolidate equipment o Dispose of unnecessary items and lift/move boxes around district buildings What You Bring • Must have your own reliable transportation • Strong attention to detail • Willingness to learn and work collaboratively • Ability to lift boxes and navigate school buildings independently • Previous experience in IT support is a plus, but not required Skills for Success • Customer-first mindset with a knack for solving problems • Organized, detail-oriented, and eager to learn • Able to prioritize tasks and manage multiple issues effectively Physical Requirements • Able to lift, move, and transport equipment • Comfort with climbing ladders and working in active environments Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don't just support IT-we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $15-$20/hour (based on experience) • A fun, inclusive, and respectful team environment Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference-apply today. Valid driver's license, criminal background, and fingerprinting check required.

Job DescriptionJob Description Job Title: Level I Helpdesk Technician Location: Northport, NY Onsite Full time Schedule: Full-time, Monday-Friday, 8:00 a.m.-4:00 p.m. ET Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector-this is your opportunity to grow in a supportive, people-first environment. What You'll Do As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You'll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: Providing responsive first-level support for desktop, software, and application-related issues Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users Installing, configuring, and supporting printers and other peripheral devices Managing and maintaining Windows clients and supporting end users in Windows domain environments Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications Troubleshooting and repairing software application problems Assisting with system imaging and deployment of new hardware and software Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy Supporting corporate antivirus and antispam solutions Installing and supporting various technical equipment onsite Maintaining accurate trouble tickets and providing detailed documentation of all work performed Handling multiple tasks simultaneously while maintaining organization and follow-through Maintaining inventory of IT assets and related documentation Upholding IT policies and ensuring compliance with company standards Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers What You Bring 1-3 years of desktop/application support or relevant technical support experience Strong knowledge of Windows domains and network services (DHCP, DNS, Group Policy) Experience with corporate antivirus and antispam solutions Experience with machine imaging and system deployment Strong hardware troubleshooting skills - laptop break/fix is required Experience with Google Workspace / Google Admin Console Familiarity with Microsoft platforms and end-user support Ability to manage help requests using a ticketing system Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization Strong organizational skills and ability to contribute to complex project implementation Professional, neat, organized, and able to communicate clearly Experience supporting the education sector is a plus Capable of working independently and collaborating with a team Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered. This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required. Skills for Success A customer-first mindset with a passion for helping others Detail-oriented, organized, and eager to grow professionally Able to juggle priorities and resolve issues efficiently Physical Requirements Ability to lift and move computer equipment up to 45 lbs. as needed Comfortable with walking between school buildings throughout the day Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization. Why Join Acture Solutions? At Acture Solutions, we don't just support IT-we support people. We prioritize a "people first" culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer Competitive salary: $40,000-$50,000 annually (commensurate with experience) Medical, Dental, Vision, and Life Insurance Retirement Plan Generous Paid Time Off Opportunities for professional growth and skill development Ready to Get Started? If you're passionate about technology, love helping others, and want a meaningful role that supports education-apply today. A valid driver's license and fingerprinting check are required. Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time